Product Complaints Analyst 2 in Tokyo

SLSQ427R275 This is not a role for someone who wants to inherit a playbook. As the Go-to-Market Leader for APAC Retail & Consumer Goods, you will architect and execute a category-defining strategy from the ground up. You'll operate with the mindset of a founder of a hyper-growth enterprise—a rare opportunity that demands entrepreneurial instincts, relentless drive, and the courage to build in ambiguity. Databricks is scaling at extraordinary speed. Databricks is the market share leader in data + AI in Retail & Consumer Goods, and this vertical represents one of the most significant growth opportunities in our portfolio. We need a leader who thrives in white space, who sees undefined territory not as risk but as canvas. You will shape how APAC’s largest retailers and consumer brands harness Data and AI to transform their operations, unlock new revenue streams, and reimagine customer experiences. You will report to the Global VP of Consumer Industries, but your impact will extend across the entire organization—influencing product direction, shaping partner ecosystems, and setting the strategic agenda for one of our most consequential markets. The impact you will have A Scalable APAC Growth Engine Design and execute a go-to-market strategy that doesn't yet exist in its final form. You’ll establish C-level relationships with flagship accounts, construct an ecosystem of ISVs, SIs, and alliance partners, and create repeatable motions that accelerate revenue growth across Retail, Consumer Goods, Restaurants, and Wholesale. Programmatic Opportunity Capture Identify the highest-value use cases and industry-specific opportunities—demand forecasting, unified customer intelligence, supply chain optimization, real-time pricing—and build scalable programs that systematically convert these opportunities into revenue. You won't pursue targets one at a time; you'll construct the engines, assets, and activation frameworks that allow us to capture en

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Sr. or Staff Design Engineer in the NVE Design Engineering Analog group at Micron Technology, Inc., you will contribute to the development of memory products that are best-in-class, using your specialized knowledge and Micron proprietary methods of designing and analyzing analog and mixed circuits used in the development of memory products. Designing, simulating, optimizing, and floor planning NAND circuits. Evaluating design feasibility and analyze circuit functionalities. Implementing analog and mixed signal circuit design to meet specifications. Validating design performance and functionalities by running block and chip level simulations using standard industry simulators. Working closely with other functional teams to evaluate, analyze, and improve NAND power consumptions. Collaborate productively with other team members in your team. Review existing and generate new technical documentation. Build and maintain Python-based AI utilities that interfaces with EDA environments to accelerate design tasks such as environment setup, corner execution, regression runs, automated documentation and intelligent/predictive design/layout techniques. Working with and supporting the efforts of groups such as Product Engineering, Test, Probe, Process Integration, Assembly and Marketing to proactively design products to optimize all manufacturing functions and assure the best cost, quality, reliability, time-to-market, and customer satisfaction.

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. Open to overseas candidates/Visa Support This position is based in Tokyo, Japan. For international candidates, Appier's Japan office provides visa sponsorship to ensure a smooth transition to Japan. The Impact You’ll Make at Appier Appier is seeking a Senior Machine Learning Scientist to join our Advertising Cloud Optimization team , which leads the development of core machine learning algorithms driving campaign efficiency and advertiser ROI. Our programmatic advertising platform operates at a massive scale, handling over multi millions queries per second (QPS), all powered by our proprietary deep learning models for bidding, pricing, and personalized content delivery. In this role, you’ll directly impact the efficiency and profitability of ads campaigns by improving models for bidding, pricing , and personalized content recommendation , while ensuring system robustness and scalability in a dynamic market environment. What You’ll Work On Design, implement, and productionize state-of-the-art ML models to improve campaign outcomes. Analyze large-scale user and auction data to discover predictive patterns and alpha signals that enhance bidding and personalization. Collaborate cross-functionally with engineering, product, and data teams to identify opportunities, define roadmaps, and deliver impactful solutions. Continuously improve system performance through offline experimentation and online testing (e.g., A/B tests, incremental learning). What We’re Looking For Bachelor’s degree in Computer Science, Mathem

Datadog is a best-in-class SaaS company delivering the rare combination of hypergrowth, profitability, and long-term market leadership. Built by engineers, for engineers, our platform is used by organizations of all sizes to drive digital transformation, cloud migration, and full-stack observability across their technology landscape. We enable seamless collaboration and problem-solving across DevOps and Security teams globally. Come join a high-performing team for the opportunity to learn from top leaders in the industry and grow alongside the company as we rapidly expand. About the Role Datadog is seeking a strategic, data-driven, and collaborative Head of Enterprise Sales to lead our organization in Japan to scale Datadog’s Strategic Enterprise and Public Sector business. This senior leader will own both the Enterprise and Public Sector strategy for their region, ensuring resources are deployed effectively to build pipeline creation, deal progression, and multi-product adoption across Datadog’s largest and most strategic accounts. This senior leader will be responsible for driving market expansion and establishing Datadog as a trusted strategic partner. Japan is a crucial market for Datadog’s growth, we have made a significant local investment with a local Data Centre, prominent real estate, more than 200 local staff to fully localize our products and services for Japanese customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Recruit, build and develop a world-class team of Enterprise Leaders and sellers Own Strategic Enterprise and Public Sector revenue contribution for your region and influence targets, ensuring consistent attainment across quarterly and annual targets Define and execute segment-level growth strategies across enterprise c

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Sales Team Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumer and SaaS applications. As an Auth0 Account Executive, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Auth0 customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers. Account Executive, Auth0 The successful candidate is a highly motivated, self-driven, and senior sales executive who is passionate about winning key new logos, about engineering and product technology and about driving protection against the biggest identity threats. As an Auth0 Account Executive, you will be working with Japan Auth0 resellers and distributors, focused on providing value to Japan's most mature Product Development teams (Engineering, Product, Security and Architecture). You will continually drive territory growth primarily through net new logos acquisition as well as through cultivating relationships to develop and grow existing Auth0 customers. What you’ll be doing: Build a plan to guide your long-term approach to net new logo pipeline generation Consistently deliver revenue targets to support YoY territory growth Identify, develop and execute account strategies to generate pipeline, driv

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: At Airbnb, the Growth Marketing team sits at the dynamic crossroads of marketing, engineering, and data science. We’re responsible for driving Airbnb’s business performance by deploying innovative, data-driven marketing strategies. The difference you will make: As Growth Marketing Lead, you’ll have a unique opportunity to shape Airbnb’s growth narrative in Japan. You’ll be the champion for Growth Marketing channels, translating strategic vision into actionable plans and flawless execution. You’ll identify and prioritize high-impact opportunities, manage complex cross-functional projects, and collaborate with global and regional teams. Your leadership will ensure not only the ongoing success of our core marketing programs, but also the discovery of new areas of growth for your market. Your responsibilities: Develop and Execute Growth Marketing Strategies: Identify and incorporate local nuances to infuse authentic local flavor into Growth Marketing initiatives, ensuring strategies are tailored to resonate with local cultures, preferences, and market conditions. Cross-Functional Leadership: Build strong relationships with regional and global teams, setting and managing expectations effectively to deliver measurable business impact. Establish and optimize operating rhythm and ways of working. Project Management: Partner closely with Regional Marketing, Engineering, Product, Data Science, and Creative teams to align on priorities, shape product roadmaps, and lead the planning and execution of Growth Marketing initiatives—ensuring flawless delivery, clear accountability

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Enterprise Account Executive, System Integrators based in Tokyo, you'll be the critical link between Anthropic and Japan's leading system integrator ecosystem. You'll build and deepen strategic partnerships with major SIers — enabling them to confidently sell, implement, and support Anthropic's AI solutions within their own client portfolios. This is a high-impact, relationship-driven role that directly shapes how frontier AI reaches Japan's largest enterprises. Key responsibilities Own and grow revenue generated through SIer channels by developing joint go-to-market strategies, co-selling motions, and enablement programs with Japan's top system integrators Build and execute partner territory plans, identifying and prioritizing relationships across tier-1 and regional SIers — including firms across IT consulting, systems integration, and managed services practices Lead strategic engagement with senior SIer leadership — including practice heads, solution architects, pre-sales directors, and partner managers — building the technical confidence and commercial alignment needed to close enterprise deals Orchestrate internal teams (Product, Engineering, Applied AI, Partnerships, Marketing) to deliver enablement resources, joint solution frameworks, and go-to-market collateral that equips SIer partners to position and deploy Anthropic's AI solutions effectively Act as the primary escalation and support point for SIer partners navigating complex enterprise opportunities, ensuring deal momentum and customer satisfaction across the full sales cycle Preferred qualifications 8+ years of enterprise sales or partner management

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you'll: Manage ~dozen key accounts, developing and executing strategies for a comprehensive account plan Lead our enterprise prospects’ journeys from consideration to succesful deployment Partner with solutions and research engineering to build and execute complex customer programs and projects Own a consumption revenue target Manage consumption revenue forecasts Analyze key account metrics to create reports and provide insights to internal and external stakeholders Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies Collaborate with solutions, marketing, communications, business operations, people operations, finance, prod

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As an Account Executive, Enterprise at Stripe, you will drive Stripe’s future growth engine by building new relationships with prospective companies, turning them into happy Stripe users. What you'll do As an Account Executive at Stripe, you'll drive future growth at Stripe by building relationships with prospective users and turning them into happy Stripe users. You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper-middle-market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally curious and enjoy digging into business models and helping businesses quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building—you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets. If you're motivated, smart, persistent, and a great teammate, we want to hear from you. Responsibilities Own a named account list and

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. The Impact You’ll Make at Appier Appier is seeking a Senior Machine Learning Scientist to join our Advertising Cloud Optimization team , which leads the development of core machine learning algorithms driving campaign efficiency and advertiser ROI. Our programmatic advertising platform operates at a massive scale, handling over multi millions queries per second (QPS), all powered by our proprietary deep learning models for bidding, pricing, and personalized content delivery. In this role, you’ll build identify graph to enrich unified customer profile and also identify high purchase value users to drive ROAS by machine learning model. What You’ll Work On Leverage scientific methods to build identify graph and identify high-value users Drive online experiments to continuously improve ROAS Own the project independently. Partner with product stakeholder, backend and frontend to provide measurement solution for our customers. What We’re Looking For Master’s or PhD’s degree in Computer Science, Machine Learning, Statistics, or related field. 3+ years of industry experience on identify graph, ID mapping and cross-device mapping in digital Ads related fields, and generate mapping and profile under large-scale data. Proficiency in Python and SQL experience with modern ML frameworks (PyTorch, TensorFlow, etc.). Strong ownership and collaboration skills. #LI-AK1

Enterprise Customer Success Managerとして、Datadogの中でも最大規模かつ戦略的に重要な顧客を担当し、プロダクトの健全な活用促進と、ポジティブな顧客体験の実現をリードしていただきます。 Datadogでは、オフィスカルチャーを大切にしています。人と人との関係性やコラボレーション、そこから生まれる創造性を重視し、ハイブリッドワークを通じて、一人ひとりに合ったワークライフバランスを実現しています。 主な業務内容（What You’ll Do） SalesおよびTechnical Solutionsと連携し、オンボーディングから活用成熟フェーズまでのプロダクト利用促進を主体的に推進 新規顧客のオンボーディングプロセスをオーナーとして設計・推進・プロジェクト管理 顧客のサクセスプランを策定し、主体的に管理・実行 Datadogへの投資価値・成果について、意思決定者と継続的に認識をすり合わせ 顧客組織内のキーパーソン・影響力のあるステークホルダーとの関係構築・維持 社内の各部門（Sales、Support、Enablement、Product、Finance、Legal）との密な連携 利用状況データをモニタリング・分析し、更新機会やリスクの早期把握 顧客のプロダクト活用および健全性（Customer Health）の最終的な責任者として対応 求める人物像（Who You Are） B2B SaaSにおけるCustomer SuccessまたはAccount Managementの実務経験3年以上 大手エンタープライズ顧客を含むアカウントポートフォリオの担当経験 顧客の課題・目的・優先順位を理解するためのディスカバリーを主導できる方 複雑な内容を分かりやすく伝え、顧客の課題・目的と結びつけて説明できる高いコミュニケーション力 また、相手に応じてメッセージを柔軟に調整できる方 スピード感のある環境で、自身のスキルを継続的に高めながら、チームのベストプラクティス形成にも積極的に関与できる方 必要に応じて顧客訪問やイベント対応のための出張が可能な方 本ポジションでは、日本国内およびグローバルの社内関係者・社外のお客様とのコミュニケーションが発生するため、日本語・英語ともに、読み書きおよび会話においてビジネスレベル以上の語学力をお持ちの方 Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。 利益と成長： 最高のオンボーディング MEDDICとCommand of Messageの営業研修 包括的な企業文化、コミュニティ・ギルドに参加する機会 社内ネットワークのための部門内メンターおよびバディ・プログラム 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 新規雇用株式（RSU）および従業員株式購入制度（ESPP） 手厚く競争力のある福利厚生パッケージ 上記の福利厚生と成長は、雇用国やDatadogでの雇用内容によって異なる場合があります。 #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. Open to overseas candidates/Visa Support This position is based in Tokyo, Japan. For international candidates, Appier's Japan office provides visa sponsorship to ensure a smooth transition to Japan. The Impact You’ll Make at Appier Appier is seeking a Senior Machine Learning Scientist to join our Advertising Cloud Optimization team , which leads the development of core machine learning algorithms driving campaign efficiency and advertiser ROI. Our programmatic advertising platform operates at a massive scale, handling over multi millions queries per second (QPS), all powered by our proprietary deep learning models for bidding, pricing, and personalized content delivery. In this role, you'll measure ads incrementality on different type of traffic, creative, users, and also improve campaign efficiency on combination having good incrementality by machine learning model and AI automation. What You’ll Work On Leverage scientific methods to improve ads measurement . Drive online experiments to continuously improve ads effectiveness. Own the project independently. Partner with product stakeholder, backend and frontend to provide measurement solution for our customers. What We’re Looking For Master’s or PhD’s degree in Computer Science, Machine Learning, Statistics, Econometrics, or related field. 3+ years of industry experience on causal inference, incrementality, marketing mix modeling or other measurement solutions on digital Ads related fields, and understand the

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role We're looking for a motivated Sales team leader with an entrepreneurial and building spirit to join our Commercial Sales team. This person will play an integral role in helping lead our growth efforts across Japan. We need someone with an entrepreneurial and builder spirit, someone who enjoys coaching sales reps to be the best they can be, someone who is data-driven and experienced in managing a high-velocity sales pipeline. As an early member of the team, you'll be instrumental in helping define our sales motion, meaningfully shape our future product, and drive business revenue all while having a blast doing it! What You'll Achieve Lead a team of Commercial Account Executives who handles full cycle sales activities, including: prospecting/building pipeline, developing new potential accounts, expanding existing customers, and renewing an install base Own the strategy of your team’s territory, including how the team maximizes the revenue it is generating and retaining Own the execution of your team’s strategy, including the team forecast and pipeline generation Work with cross functional partners (Sales, Channel, Custom

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role We're looking for a motivated Sales team leader with an entrepreneurial and building spirit to join our Commercial Sales team. This person will play an integral role in helping lead our growth efforts across Japan. We need someone with an entrepreneurial and builder spirit, someone who enjoys coaching sales reps to be the best they can be, someone who is data-driven and experienced in managing a high-velocity sales pipeline. As an early member of the team, you'll be instrumental in helping define our sales motion, meaningfully shape our future product, and drive business revenue all while having a blast doing it! What You'll Achieve Lead a team of Commercial Account Executives who handles full cycle sales activities, including: prospecting/building pipeline, developing new potential accounts, expanding existing customers, and renewing an install base Own the strategy of your team’s territory, including how the team maximizes the revenue it is generating and retaining Own the execution of your team’s strategy, including the team forecast and pipeline generation Work with cross functional partners (Sales, Channel, Custom

Appierについて Appier（エイピア）は、AIネイティブのAgentic AI as a Service（AaaS）企業です。 2012年に「AIの民主化」をビジョンに設立され、「Turn AI into ROI（AIをROIに変える）」をミッションとして掲げています。現在はアジア太平洋地域、ヨーロッパ、アメリカを含む17拠点を展開し、東京証券取引所（証券コード：4180）に上場しています。 Appierは、AI Agentを活用し、企業のマーケティングDX・データ活用・顧客体験（CX）の変革を支援する次世代AIプラットフォームを提供しています。 提供ソリューション Appier AI Marketing Agent Platform Appierは、AI Agentを中心としたオールインワンのマーケティングプラットフォームを提供しています。 企業が保有する顧客データをAIが理解・分析し、マーケティング施策の企画から実行、最適化までをAI Agentが支援します。 データ基盤、予測AI、マーケティングオートメーション、マルチチャネルコミュニケーション、生成AIによるクリエイティブ制作までを一つのプラットフォームで提供し、お客様のマーケティングROI最大化を実現します。 AIQUA（アイコア） AI Agentを活用し、Web・アプリ・メール・LINE・Push通知など複数チャネルにおいて、一人ひとりに最適化された顧客体験を自動で実現するマーケティングオートメーションプラットフォームです。 BotBonnie（ボットボニー） LINEをはじめとするSNSやWebチャットを活用し、AI Agentによる顧客コミュニケーションを実現するマルチチャネルマーケティングソリューションです。 AIRIS（アイリス） AI Agentの意思決定を支えるPredictive Customer Data Platform（CDP）です。 顧客データを統合するだけでなく、AIによる予測分析を通じて顧客の将来行動やニーズを予測し、最適なマーケティング施策や顧客体験の実現を支援します。 AdCreative.ai（アドクリエイティブ・エーアイ） 生成AIを活用し、高品質な広告クリエイティブを自動生成・最適化するAIクリエイティブプラットフォームです。 ポジション概要 Customer Success Managerとして、AIQUA・BotBonnie・AIRIS・AdCreative.aiを導入いただいた日本国内の企業を担当し、お客様がプラットフォームから最大の成果を引き出せるよう、導入から定着、そして事業成果の創出までを伴走していただきます。 本ポジションは、問い合わせに対応するサポート業務ではありません。 お客様のマーケティング課題とKPIを深く理解した上で、AI Agentを活用した施策を「一緒に設計し、実行し、数字で振り返る」——お客様のマーケティングチームの一員として動く、実行力を伴うパートナーです。 担当アカウントの継続率とアカウント成長に責任を持ち、日々の施策運用からお客様とのQBR（四半期レビュー）までを一貫して担っていただきます。 また、プロダクト・エンジニアリングチームは台北を中心としたグローバル体制です。日本のお客様の声を製品開発に届け、機能改善の優先度を動かしていくことも、CSMの重要な役割です。 主な業務内容 担当アカウントのオンボーディングをリードし、初期の成果創出（Time to Value の最短化）を実現する お客様のマーケティング課題・KPIを理解し、AIQUA・BotBonnie・AIRIS・AdCreative.aiを活用した施策を設計・実行・改善する セグメント設計、シナリオ構築、配信設定、効果検証まで、プラットフォーム上で手を動かしながらお客様と伴走する 利用状況・成果データをモニタリングし、活用が進んでいない領域を能動的に特定して改善提案を行う 経営層・マーケティング部門・IT部門など多様なステークホルダーと信頼関係を構築し、QBRを主導する 担当アカウントの契約継続に責任を持ち、アップセル・クロスセルの機会を創出してアカウントを成長させる タグ・SDK実装やデータ連携に関する技術的な論点を切り分け、お客様の技術担当者や社内テックチームと連携して解決に導く お客様からのフィードバックを構造化してプロダクトチームへ連携し、製品ロードマップへの反映を推進する Sales、Pre-Sales、Marketing、Productチームと連携し、お客様への価値提供を最大化する 成功事例やナレッジをプレイブックとして形式知化し、チーム全体の提供品質を引き上げる 応募条件 必須 デジ