Senior Client Management Specialist Jobs

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. Senior Project Manager - Job Description What is the Opportunity? This is not a conventional project management role. We are looking for a transformation leader who can take ownership of complex, customer-facing banking technology programs and bring together business, product, engineering, architecture and executive stakeholders to deliver measurable outcomes. You will lead major SaaS implementation and transformation engagements for global financial institutions — navigating complexity, challenging assumptions, managing competing priorities and creating confidence with senior client stakeholders. We want someone who can move comfortably between the boardroom and the delivery room. What You Will Do Own complex banking technology programs from mobilization through implementation and go-live. Job Description | Confidential 2 Act as a trusted delivery partner to senior client stakeholders. Translate strategic objectives into executable transformation roadmaps. Lead globally distributed Product, Engineering, Architecture, QA and Consulting teams.

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary: We are looking for an experienced Senior Mechanical Engineer to oversee design review, execution, and commissioning of HVAC systems and Process Utility systems for large-scale Oil & Gas and Pharmaceutical projects. The role involves end-to-end project management, including stakeholder coordination (PMC, GC, and sub-vendors), ensuring compliance with international standards, and delivering projects safely, on time, and within budget. Key Responsibilities: • Supervise and review the work of GC, PMC, and sub-vendors to ensure compliance with contractual obligations and project specifications. • Conduct regular site inspections and escalate any deviations, delays, or quality issues to the client management team. • Review engineering deliverables such as P&IDs, PFDs, equipment sizing calculations, data sheets, and technical specifications. • Validate designs for compliance with API, ASME, ASTM, ISO, IS codes, ASHRAE, SMACNA, and cGMP guidelines. • Ensure accurate integration of HVAC and Process Utility systems into project scope. • Review vendor documents, GA drawings, and layout for correctness and constructability. • Plan and supervise execution activities for HVAC and Process Utility systems across multiple work fronts. • Coordinate with PMC, General Contractors, and sub-vendors for timely execution and issue resolution. • Drive construction sequencing, resource allocation, and contractor mobilization plans. • Prepare and m

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible

Pharma Commercial Consulting & Data Analytics Leader Role Overview We are looking for a senior Pharma consulting leader with strong expertise in Data & Analytics (D&A) and technology-led transformation. This individual will be part of the Business Consulting Group and will work closely with Account Management and Sales teams to drive consultative client engagement, solutioning, presales, and onsite delivery leadership for strategic Pharma and Consumer Health clients. The ideal candidate should be able to engage credibly with senior client stakeholders (VP+ level) and articulate how technology, AI, and data-driven solutions can solve complex business problems across the Pharma Commercial value chain. Key Responsibilities Consultative Sales & Client Advisory Partner with Sales and Account teams to drive strategic growth opportunities across Pharma and Consumer Health accounts. Lead client-facing consultative discussions, workshops, roadshows, and executive presentations. Influence customer decision-making through domain-led solutioning and thought leadership. Engage with senior client stakeholders (VP/CXO level) across Commercial, Marketing, Sales, and Analytics functions. Presales & Solution Leadership Own and lead presales efforts including: Opportunity qualification Solution development Proposal creation RFP responses POV creation and storytelling Provide outside-in industry perspectives and inside-out capability positioning. Build differentiated offerings and GTM narratives around Pharma Commercial analytics and AI. Delivery Leadership Lead onsite delivery engagements for strategic clients. Work closely with global delivery teams to ensure successful execution and client satisfaction. Act as a trusted advisor to clients while ensuring alignment between business outcomes and technology implementation. Functional Expertise Required Strong understanding of Pharma Commercial business processes and analytics use cases, including: Sales Force Effecti

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. You will make an impact The Director, Biometrics Business Strategy at eClinical Solutions is a senior commercial leader responsible for driving revenue growth and strategic partnerships across biometrics services, including biostatistics, statistical programming, data management, and eClinical Solutions related analytics solution, elluminate . This role focuses on expanding new and existing client relationships within the life sciences industry, shaping go-to-market strategy, and positioning the organization as a trusted biometrics partner and as a resident SME to guide customers. The ideal candidate brings deep industry knowledge, strong executive presence, and an ability to work on closing complex deals in data management and biometrics services. Your day to day Business Development & Revenue Growth: Own and execute the biometrics business development strategy to achieve and exceed revenue targets. Identify, qualify, and close new business opportunities across biotech and pharma using industry connections, inside sales team, internal leads and cross selling across the current team. Drive complex deal pursuits including end to end and functional service provider (FSP) models. Build and manage pipeline with timely and accurate inputs in CRM (salesforce) to accurately forecasting and reporting to senior leadership. Client & Partner Engagement: Serve as a trusted advisor to senior client stakeholders, including data management, clinical, biometrics, and procurement leader Develop long-term strategic relati

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. You will make an impact The Director, Biometrics Business Strategy at eClinical Solutions is a senior commercial leader responsible for driving revenue growth and strategic partnerships across biometrics services, including biostatistics, statistical programming, data management, and eClinical Solutions related analytics solution, elluminate . This role focuses on expanding new and existing client relationships within the life sciences industry, shaping go-to-market strategy, and positioning the organization as a trusted biometrics partner and as a resident SME to guide customers. The ideal candidate brings deep industry knowledge, strong executive presence, and an ability to work on closing complex deals in data management and biometrics services. Your day to day Business Development & Revenue Growth: Own and execute the biometrics business development strategy to achieve and exceed revenue targets. Identify, qualify, and close new business opportunities across biotech and pharma using industry connections, inside sales team, internal leads and cross selling across the current team. Drive complex deal pursuits including end to end and functional service provider (FSP) models. Build and manage pipeline with timely and accurate inputs in CRM (salesforce) to accurately forecasting and reporting to senior leadership. Client & Partner Engagement: Serve as a trusted advisor to senior client stakeholders, including data management, clinical, biometrics, and procurement leader Develop long-term strategic relati

Our work informs teams at every level of Asana and drives key roadmap decisions. We partner with Product Design, Product Management, Data Science, and Engineering, as well as business and marketing teams, to develop valuable insights about customer behaviors and attitudes, translating them into actionable recommendations. We think deeply about new areas, help develop and test concepts, and improve products and services once they’ve rolled out. As a Senior Experience Researcher, you will be a strategic partner who not only executes high-impact research but also shapes the research culture to elevate our collective craft. This role is based in our Vancouver office. Day to day collaboration is split roughly 50/50 between Vancouver teammates and San Francisco teammates. Locally, you will work closely with our PLG Adoption teams, specifically partnering with the AI Activations (AIA) and Conversion and Retention (CoRe) teams. Key local partners include Product Managers, Designers, and Engineering leads. We operate with an office-centric hybrid schedule. In-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you interview for this role, your recruiter will share more about in-office requirements. In this role, you will help shape and scale Asana’s Product-Led Growth (PLG) self-serve business. We recently launched several major new products—including AI Teammates, a Meetings product, and Asana for Client Management (ACM). We are also preparing two more major product lines for launch, which will unlock entirely new workflows and use cases for our customers. Historically, our growth relied on selling more seats or moving customers to higher tiers. Now, we have multiple new growth vectors, from AI credit consumption to these brand new product offerings. You will play a pivotal role in uncovering how to introduce u

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. You will make an impact: The Director, Business Development at eClinical Solutions is responsible for driving revenue growth and strategic partnerships across all eClinical solutions technology offerings and analytics SaaS solutions. This role focuses on expanding new and existing client relationships within the life sciences industry, shaping go-to-market strategy, and positioning the organization as a trusted SaaS partner to guide customers. The ideal candidate brings deep industry knowledge, strong executive presence, and an ability to work on closing complex deals. Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. Your day to day: Business Development & Revenue Growth Own and execute the elluminate business development territory strategy to achieve and exceed revenue targets and sales quota with new accounts Identify, qualify, and close new business opportunities across biotech and pharma using industry connections, inside sales team, internal leads and cross selling across the current team Drive large, complex deal pursuits for elluminate Build and manage pipeline with timely and accurate inputs in CRM(salesforce) to accurately forecasting and reporting to senior leadership Client & Partner Engagement Serve as a trusted advisor to senior client stakeholders, including data management, clinical, biometrics, and procurement leaders Develop long-term strategic relationships with accounts to support account expans

About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Role Description Key Responsibilities Drive complex enterprise data transformation initiatives involving data analytics, reference data, data quality, regulatory data, reconciliation, and large-scale data transformation and migration programs. Act as a senior client-facing leader, engaging with global stakeholders across business, operations, technology, data governance, and executive leadership. Provide delivery leadership across interconnected workstreams including business analysis, migration, testing, process transformation, and coexistence/cutover planning. Establish strong program governance, execution discipline, escalation management, and cross-stream coo

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director - Loyalty Customer Success Lead - Eastern Europe Role Summary Mastercard’s Loyalty Solutions team is seeking a Director, Program Management (EEMEA) to lead post sale customer success delivery for a regional portfolio of issuers, merchants, and partners in the Eastern European Division. This role is accountable for helping customers realize measurable business outcomes through our loyalty, rewards, and customer engagement solutions—driving platform adoption, customer value, and long term growth. The Director will lead a team across the region supporting Rewards, Offers, and program operations and implementations, ensuring strong delivery quality and operational excellence across markets with varying levels of loyalty maturity. The role will partner closely with Sales, Product, and Delivery to influence key commercial and customer KPIs—including renewals, retention, ARR expansion, and NPS—and will build senior client relationships to maintain momentum, mitigate risk, and identify new value for customers and Mastercard. Success in this role requires deep expertise in digital marketing, loyalty best practices, and complex program management. Candidates with superior communication and collaboration skills are a must, as is the ability to align resources and solve complex problems in a matrixed environme

About the Team Joining Capco means joining an organization that is committed to an inclusive working environment where you are encouraged to #BeYourselfAtWork. Capco's Cybersecurity Practice is a multi-disciplinary team focused on helping leading financial institutions navigate an increasingly complex cyber, technology, and regulatory landscape. We partner with clients to evaluate, design, and implement risk-aware solutions that strengthen resilience, protect critical assets, and enable innovation. As artificial intelligence continues to transform financial services, our team works closely with clients to develop secure and responsible AI adoption strategies, establish governance frameworks, manage emerging technology risks, and build trust in AI-enabled products and services. We combine deep expertise in cybersecurity, risk management, financial services, cloud transformation, and data protection to help executive leadership address their most critical business and security challenges. About the Job As a Principal Consultant within our Cyber Advisory Practice, you will serve as a trusted advisor to senior client stakeholders, leading complex cybersecurity and technology risk engagements across the Financial Services sector. You will be responsible for helping clients define and execute cybersecurity strategies, strengthen governance programs, manage enterprise risk, and address emerging challenges related to digital transformation, cloud adoption, and artificial intelligence. You will lead consulting teams, oversee delivery across multiple workstreams, contribute to business development initiatives, and play a key role in shaping the continued growth of Capco's Cybersecurity Practice. What You'll Get to Do Lead cybersecurity, technology risk, and AI governance engagements for global financial institutions, helping clients identify, assess, and mitigate cyber and emerging technology risks. Perform assessments of platforms, applications, cloud environments, AI

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. The Opportunity We are looking for experienced banking professionals who combine deep domain expertise with strong consulting capabilities. As a Lead Functional Consultant , you will partner with leading global banks to transform how they design and manage banking products, pricing, billing, rates, fees, and customer relationships. You'll work closely with senior client stakeholders, product teams, and engineering to translate complex business challenges into scalable platform solutions using the Zafin SaaS platform. If you're passionate about solving business problems, influencing strategic decisions, and delivering impactful banking transformations, we'd love to hear from you. Key Responsibilities Lead client discovery workshops and consulting engagements. Analyze business processes, identify opportunities, and recommend scalable solutions. Translate business requirements into functional designs using the Zafin SaaS platform. Configure banking products, pricing, rates, fees, and business rules. Collaborate with Product, Engineering, and Cus

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. The Opportunity We are looking for experienced banking professionals who combine deep domain expertise with strong consulting capabilities. As a Lead Functional Consultant , you will partner with leading global banks to transform how they design and manage banking products, pricing, billing, rates, fees, and customer relationships. You'll work closely with senior client stakeholders, product teams, and engineering to translate complex business challenges into scalable platform solutions using the Zafin SaaS platform. If you're passionate about solving business problems, influencing strategic decisions, and delivering impactful banking transformations, we'd love to hear from you. Key Responsibilities Lead client discovery workshops and consulting engagements. Analyze business processes, identify opportunities, and recommend scalable solutions. Translate business requirements into functional designs using the Zafin SaaS platform. Configure banking products, pricing, rates, fees, and business rules. Collaborate with Product, Engineering, and Cus