Senior Incident And Problem Manager Jobs

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK As a Senior Software Engineer on the RippleX Platform Engineering team, you’ll play a critical role in ensuring the reliability, scalability, and security of XRPL infrastructure. The Platform team operates at the intersection of software engineering, infrastructure, and operations—managing critical services, public test environments, and internal developer tooling. With strong foundations in DevOps and GitOps, the team is focused on delivering fully automated, highly available, and cost-efficient systems that enable developer velocity and protect the health of the XRPL ecosystem. In this role, you’ll drive the design and development of platform components and infrastructure services that support distributed, high-throughput systems. You’ll help evolve core systems through automation, monitoring, and incident response, while influencing technical direction and mentoring other engineers. WHAT YOU'LL DO Design and implement scalable and resilient infrastructure supporting production-grade XRPL services and public blockchain networks. Build automation for infrastructure lifecycle, CI/CD workflows, and deployment pipelines using tools like Terraform, Helm, and GitHub Actions. Develop systems and services that support observability, secre

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC. Join Our Team... We are seeking a highly skilled Senior Security Engineer to join our advanced Security Operations team. This role is focused on leading complex incident response and forensic investigations across Windows, macOS, Linux, and AWS environments while helping modernize security operations through automation and AI-driven capabilities. The ideal candidate is a hands-on security expert with deep AWS security expertise, strong threat detection and digital forensic skills, and experience leveraging AI and machine learning technologies to improve detection, response, and operational efficiency. You will play a key role in protecting critical assets, conducting high-impact investigations, mentoring team members, and driving the evolution of our security program against sophisticated and emerging threats. What You'll Get to Do... Lead high-priority incident response and forensic investigations, serving as the primary escalation point for advanced analysis, containment, recovery, root cause determination, and executive-level reporting. Drive threat detection and response across AWS, Windows, macOS, Linux, and endpoint security platforms, leveraging services such as GuardDuty, Security Hub, Detective, CloudTrail, IAM, VPC Flow Logs, and SentinelOne. Conduct malware analysis, host and cloud forensics, evidence collection, and threat hunting activi

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity The Asset & Earn Team 2 is responsible for building and scaling next-generation earn and lending solutions at one of the world's largest crypto exchanges. As a developer on this team, you will work on Simple Earn, Flash Earn (including Jumpstart), Loan products, and Stablecoin Yield features — powering millions of users' passive income journeys in the crypto ecosystem. What You'll Be Doing: Design and develop high-performance, high-availability backend services for Simple Earn, Flash Earn, and Loan products Build and maintain the Jumpstart subscription and allocation system for new token launches Design and implement backend systems for stablecoin yield distribution and settlement Work closely with Product, Design, Risk, and Quant teams to deliver innovative earn and lending features Participate in on-call production support and incident response to ensure platform stability What We Look For In You: Proficient in AI-assisted development tools such as Codex and Claude Code — mandatory requirement to boost engineering productivity and iteration speed Mini

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 This role bridges infrastructure and product engineering: you'll build genuine partnerships across product, AI, and enterprise teams so that ownership is shared and velocity is never blocked by platform constraints. As a leader, you'll set a forward-looking cloud vision, proactively align with stakeholders across the business, and ensure the platform scales for multi-shard, multi-region growth while meeting security and compliance commitments (SOC 2, business continuity/disaster recovery, and enterprise security frameworks). You'll implement and drive the adoption of AI-powered tooling and autonomous agents within the infrastructure organization. The Role: Cost Efficiency: Deliver measurable annual infrastructure savings by executing the migration of data workloads to EKS and self-hosting key services. Ingress Convergence: Deprecate legacy frontend ALBs and consolidate to a single EKS-managed ALB per shard, unblocking faster deployments across the org. Coverage & Bench Depth: Eliminate single points of ownership across Networking, OpenSearch, and Terraform through cross-training and targeted hiring. Stakeholder Alignment: Stand up a recurring alignment cadence with Product, AI, Enterprise, and Security so infra planning is driven by demand, not ad-hoc interrupts. Automation: Ship automated shard buildout via Backstage to remove manual toil from enterprise scaling. Reliability: Cut P0/P1 incidents attributed to Cloud Platform (DNS, ALB misconfiguration, EKS) through hardened ingress patterns and Terraform-policy guardrails. Own incident response and RCA follow-through for the team. Roadmap Ownership

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Remote (US East Coast preferred, for timezone coverage) About the team Cloud Infrastructure owns the platform every Synthesia product runs on — AWS, Kubernetes, MongoDB, Temporal, our observability stack, and the vendor and cost relationships underneath them. We're a small, high-leverage team scaling toward a domain-ownership model: small groups that both build and operate the systems they're accountable for. The role We're hiring a dedicated SRE to take real ownership of operational excellence across Cloud Infrastructure. Today, too much critical operational knowledge — vendor relationships, cost management, and incident response — lives with one or two people. Your mission is to take genuine ownership of those domains, make them resilient to any single person, and raise the bar on how reliably we run. This is not simply a ticket-queue or keep-the-lights-on role. You'll own domains end to end: understand them deeply, operate them well, and build the automation and tooling that make them boring . We deliberately pair operational and engineering work so the role grows rather than narrows. What you'll own Incident management & operational excellence — take custody of the incident process: on-call quality, resp

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role As a Security Specialist Solutions Architect, you will bring deep expertise in SIEM solutions, security technologies, and consultative selling to support customers in securing their data and infrastructure. You will leverage your knowledge of vendor ecosystems, security architectures, and operational processes to help customers solve complex challenges, enhance incident response, and build modern, scalable security solutions. What You Will Be Doing Architect next-generation security solutions: Design and implement cutting-edge solutions utilizing Elastic's latest advancements in AI, to help improve incident response Harness the power of the Elastic Security Solution to enable organizations to achieve their use case requirements and improve overall operational efficiency Deliver compelling proof-of-value (POV) projects: Showcase the value of Elastic Security’s detection, AI, and Incident Response capabilities, demonstrating the potential to improve the analyst experience and shorten the time it takes for an analyst to make an informed decision. Be a thought leader and evangelize our vision: Share your expertise through presentations, blog posts, and other channels, positioning Elastic as the leader in SIEM and Analytics Foster collaboration and knowledge sharing: Cultivate a collaborative environment within the Solutions Architect

Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations. This role is responsible for managing a distributed network operations team, ensuring high availability across LAN, WAN, wireless, firewall, cloud, and on-premise environments. The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure, scalable, and resilient network environment. The ideal candidate brings strong technical depth, operational discipline, and people leadership experience. This individual will help execute network modernization initiatives, improve observability and incident response, maintain compliance with change management and regulatory controls, and ensure the network team delivers consistent, reliable support to the business. Key Responsibilities Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments. Lead a team of network engineers, providing coaching, prioritization, and technical guidance. Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements. Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration. Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed. Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices. Support network capacity

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us. The Role As a member of the SRE team, you will proactively and reactively improve the reliability of Block's platform and critical infrastructure. You are metrics-driven, systems-oriented, and focused on building distributed platforms that enable safe, scalable product development. You will leverage and continuously improve AI-driven tooling and automation to enhance observability, accelerate incident detection and response, and reduce operational toil. This includes applying AI to incident analysis, alert tuning, and operational workflows. You will participate in primary platform oncall (12 hours per day, one week every few weeks, depending on team size), supporting Block's most critical (Tier 0) services. In this role, you will lead incident command, coordinate mitigation, and drive effective escalation during high-severity events. You Will Build and extend platforms to improve system reliability Work on team goals that encompass reliability for the entire company Standardize reliability tools across multiple platforms and organizations Triage, coordinate, and lead stabilization of sev 0–1 incidents Serve as primary oncall, maintaining structured escalation paths and exercising leadership escalation Drive platform-wide reliability improvements, shared operational tooling, and deploy-safety patterns Use AI-driven systems t

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us. The Role As a member of the SRE team, you will proactively and reactively improve the reliability of Block's platform and critical infrastructure. You are metrics-driven, systems-oriented, and focused on building distributed platforms that enable safe, scalable product development. You will leverage and continuously improve AI-driven tooling and automation to enhance observability, accelerate incident detection and response, and reduce operational toil. This includes applying AI to incident analysis, alert tuning, and operational workflows. You will participate in primary platform oncall (12 hours per day, one week every few weeks, depending on team size), supporting Block's most critical (Tier 0) services. In this role, you will lead incident command, coordinate mitigation, and drive effective escalation during high-severity events. You Will Build and extend platforms to improve system reliability Work on team goals that encompass reliability for the entire company Standardize reliability tools across multiple platforms and organizations Triage, coordinate, and lead stabilization of sev 0–1 incidents Serve as primary oncall, maintaining structured escalation paths and exercising leadership escalation Drive platform-wide reliability improvements, shared operational tooling, and deploy-safety patterns Use AI-driven systems t

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Senior Staff Security Engineer The Senior Staff Security Engineer owns current and target-state data architectures and reporting while also designing, implementing, and monitoring cloud (AWS/GCP) infrastructure security controls; deploying, securing, configuring, and operating SIEM and other security resources; identifying, triaging, and remediating infrastructure and web vulnerabilities; leading incident triage and external-researcher engagement; mentoring junior staff; and helping shape secure, scalable approaches for AI-enabled tooling, automation, and emerging product capabilities. Role summary and core responsibilities 6+ years of relevant experience Candidates must demonstrate proficiency in cloud security, network security, URL filtering, common security frameworks, and CVE lifecycle management Prac

We’re looking for a Senior Staff Software Engineer with deep experience in GenAI/ML to join Datadog’s Application Performance Monitoring (APM) team. APM is a product which provides deep visibility into applications, enabling users to identify performance bottlenecks, troubleshoot issues, and optimize services. With distributed tracing, profiling, out-of-the-box dashboards, and seamless correlation with other telemetry data, Datadog APM provides some of the deepest and most structured visibility into the health and performance of applications. This context sets us up for an opportunity to be the world leaders in agentic investigations and incident troubleshooting. You’ll act as a technical leader within the APM group, focused on agentic workflows. You’ll lead efforts to design, train, evaluate, and deploy GenAI/ML models at scale. We’re looking for a product-minded ML engineer with strong technical expertise, excellent communication skills, and a track record of driving impactful initiatives end to end. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Serve as the technical owner for GenAI initiatives within APM, leading design, development, and deployment of ML/AI-powered features across multiple teams. Guide long-term strategy and technical direction for GenAI workflows across APM and related products. Build and benchmark GenAI/ML models using state-of-the-art techniques. Contribute to Datadog’s broader senior engineering community through thought leadership and collaboration on company-wide initiatives. Collaborate with cross-functional teams to build automated investigation and triaging tools. Influence product direction by bringing a strong product mindset to your work, always advocating for the end user. Guide teams through ambiguity, sc

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Senior Director, Cyber Defense is responsible for Entrata’s information security defenses, cyber defense strategy, and incident response program. This role leads the capabilities required to detect, investigate, contain, and recover from security events across Entrata’s technology environment. The Senior Director partners with leaders across Security, Technology, Engineering, Infrastructure, Product, Compliance, Legal, and Communications to strengthen Entrata’s security posture and operational resilience. This role establishes the processes, technology, communication channels, and cross-functional discipline necessary to respond effectively to cyber threats while ensuring appropriate coverage across regions and time zones. Responsibilities Define and execute Entrata’s cyber defense strategy and multi-year operational roadmap aligned with enterprise risk. Serve as Incident Commander for significant security incidents—coordinating technical response, triage, containment, eradication, recovery, and b

Zoox is developing state-of-the-art autonomous vehicle software for our purpose-built robotaxi. We believe that developing this end-to-end product will not only help us scale our services but will also result in a superior customer experience. In this role, you will own the continuous integration systems that every software engineer at Zoox depends on. More than a thousand engineers depend on it every day, running thousands of CI builds every weekday against one of the largest monorepos in the industry. Our goal is to run them fast, reliably, and cost-efficiently as both the codebase and the organization grow. You will work cross-functionally with various software teams as a force multiplier, finding where the build is slow or wasteful and fixing it at the platform level. This is a critical role to squash inefficiencies in our development process, improve the development experience for everyone in the software organization, and ultimately help us scale our autonomous vehicle fleet to more riders and more cities. In this role, you will: Own CI performance, cost efficiency, and reliability end-to-end, at thousands of builds a day and growing Rethink CI failure analysis, triage, developer support, and incident response with modern AI tools, shifting first-line work off human on-call Work cross-functionally to find where integration slows down and fix it at the platform level, and enable teams to make their CI efficient and reliable Set the technical bar for how CI is built and operated, and mentor the engineers around you Qualifications 5+ years of software engineering and programming experience, including significant experience in platform, infrastructure, or developer tooling Hands-on experience operating a distributed CI system at scale, Buildkite preferred; Jenkins, GitHub Actions, or similar Working familiarity with a modern build system such as

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Security is a primary competency at Coinbase, and the Threat Intelligence team within Security Operations keeps a watchful eye over every aspect of it. As a Senior Onchain Investigator, you'll own end-to-end onchain investigations into the threat actors targeting Coinbase and the crypto ecosystem. You'll cluster illicit wallets, fuse OSINT with onchain evidence, and turn findings into detections, blocks, and decisions that protect customers and products. This role leads investigation methodology for the team, not just individual cases. What you'll do: Own complex onchain investigations into threat actor infrastructure, scam networks, exploits, and related abuse targeting Coinbase and Base Drive clustering and attribution of illicit actors using blockchain analytics, OSINT, and internal data, then operationalize results into Vertex Synapse and downstream controls Build OSINT and onchain analysis pipelines, queries, and dashboards that automate detections and scale investigative capacity across the team Lead post-incident reviews and root cause analyses to identify gaps and recommend enhancements to controls, detection, and overall security posture Partner with product, engineering, and risk teams to embed threat and abuse mitigation strategies into the product development lifecycle from ideation to launch Lead new investigative techniques, teach them across Sec

Thoughtworks is looking for a Health & Safety Specialist to join our team in Romania to work both locally and globally to ensure Thoughtworkers are healthy and safe. As part of the global Workplace Operations & Experience function you will get to have an extraordinary impact on Thoughtworkers who are in our City Hubs (Physical Offices), Community Hubs and remotely. You will collaborate with local People Teams and your peers within the function to develop and roll out best practice health and safety approaches that ensure we are not just meeting the basic requirements from a legal or regulatory stand point but create a strong safety culture. This role is a mix of strategy and execution and will suit someone with extensive domain expertise who wants to explore how they can broaden their impact. Job responsibilities Develop, implement, and monitor the company’s health & safety policies, procedures, and programs in compliance with Romanian Securitate și Sănătate în Muncă (SSM) legislation (e.g., Article 19) for establishing an internal prevention and protection service. Conduct risk assessments and workplace inspections to identify hazards, assess risks, and implement preventive measures. Ensure compliance with regulatory bodies and local labor authorities. Keep up to date with changes in HSE legislation and best practices to ensure company compliance. Job qualifications Technical Skills Design and deliver health & safety training programs for employees at all levels, including emergency response, first aid, ergonomics, and safe work practices. Promote a strong safety culture within the company by driving awareness campaigns and safety committees. Lead and manage safety drills and emergency preparedness exercises. Incident Management & Reporting. Investigate workplace accidents, incidents, and near-misses, identifying root causes and implementing corrective actions. Maintain and analyze incident reports and trends to drive continuous safe