Senior Incident And Problem Manager Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Senior Data Engineer, Market Data on the Institutional Markets team, you'll build and operate the systems that capture, normalize, and distribute real-time market data across Coinbase at low latency - the feed handlers, venue connectors, and distribution layer that form the backbone of a unified trading platform. What you'll do: Build and maintain market data components including feed handlers, normalization pipelines, distribution systems, and venue connectivity. Design and implement low-latency, high-throughput services for real-time market data consumed by trading systems across the platform. Drive reliability and performance improvements through observability, on-call participation, and incident response. Write high-quality, well-tested code and contribute to engineering standards on a lean team. Partner with engineers, product managers, and cross-functional stakeholders to deliver market data capabilities that support Coinbase's institutional trading roadmap. Required Skills and Experience: 3+ years of backend engineering experience building and maintaining production low-latency systems. Hands-on experience with at least one area of market dat

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer, Frontend (Platform - Identity) As a Senior Software Engineer, Frontend on the Identity Horizontal team within the Platform group, you'll own the user-facing experiences for login, signup, OAuth, account security, and multi-factor authentication that every Coinbase customer touches first. This team builds and maintains the frontend surfaces that establish the right level of assurance for every identity, enabling products to ship faster while blocking attackers and satisfying regulators. You'll lead end-to-end frontend delivery across authentication surfaces, drive the Native vs. Webview architecture strategy, and mentor engineers as the team scales. What you'll do: Lead end-to-end frontend projects from design doc through implementation, deployment, and monitoring for login, signup, OAuth, account security, and multi-user/multi-organization support. Author and review technical design documents, breaking down ambiguous, complex initiatives into executable plans for the team. Drive Identity's Native vs. Webview architecture strategy for authentication surfaces, evaluating trade-offs across latency, reliability, and user experience. Identify and resolve technical debt and code quality issues proactively across the team's codebase, not just your own scope. Lead team rituals including on-call, code review, and incident response, and mentor L04 eng

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role summary This role is responsible for making sure customers can pay successfully and that the business is not losing revenue through avoidable payment failures. This role will identify issues, bring the right teams together and ensure that changes are implemented and measured. Role purpose Will be responsible for ensuring that all payment methods, payment providers and checkout journeys operate to an optimal standard across the business. The role will monitor payment acceptance, identify performance issues and opportunities, and work with payment service providers, acquiring banks, technology teams, product teams and commercial stakeholders to improve successful payment completion and reduce avoidable customer friction. The successful candidate will take ownership of payment-performance reporting, incident escalation and optimisation activity, ensuring that issues are identified quickly, investigated thoroughly and converted into measurable improvements in revenue and customer experience. Key responsibilities Payment performance monitoring Monitor payment performance across cards, digital wallets, PayPal, BNPL and other alternative payment methods. Track authorisation, acceptance and completion rates by brand, market, payment method, provider, issuer, device and customer journey. Identify deterioration, unusual trends and performance gaps requiring investigation. Develop appropriate alerts and thresholds so material payment issues

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Compute Platform team within the Platform group, you'll own the primary compute orchestration infrastructure that every service at Coinbase runs on. Built largely on CNCF technologies including Kubernetes and Istio, this platform underpins the scalability, reliability, and efficiency of our entire product suite. You'll design and ship tooling, automation, and net-new capabilities that make it easy for hundreds of engineers to deploy and operate critical services, while partnering closely with Security, Reliability, and Observability teams to raise the bar across the stack. What you'll do: Own the design, build, and operation of Kubernetes cluster management tooling and automation that keeps our compute platform reliable and self-healing at scale. Build developer-facing tooling and workflows that improve how engineers across Coinbase interact with Kubernetes, with a heavy emphasis on integrating AI-driven processes and support. Deliver net-new compute capabilities for service owners, such as one-off jobs, cron scheduling, deployment strategies, EFS support, and automated right-sizing. Drive operational excellence by automating toil, reducing on-call burden, and continuously improving platform observability and incident response. Partner with Security, Reliability, and Observability teams to ensure the compute platform meets C

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We are the first line of defense against fraud and abuse on the Plaid platform. Our mission is to ensure the safety and integrity of our platform for consumers and customers. As a Fraud and Abuse Operations Analyst , you will be responsible for responding to fraud and abuse events, investigating claims, and triaging incidents. We also partner with product and engineering teams to inform and improve fraud mitigation strategies. Responsibilities: Safeguard Plaid's Platform: Participate in the abuse on-call rotation, directly protecting our users and customers by responding to and resolving fraud and abuse events. Your timely actions will be instrumental in maintaining trust and security. Drive Investigations and Mitigate Risks: Investigate fraud and abuse claims from diverse sources, partnering with senior teammates on complex cases. Your findings will inform decisions and strategies, directly impacting Plaid's ability to prevent future incidents and minimize financial losses. Proactively perform threat modeling of abuse surfaces and continuously survey external fraud trends, adversary techniques, tooling, and emerging threat vectors Support Incident Response: Help triage and manage fraud and abuse ev

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta for AI Agents Okta secures access for 20,000 organizations and billions of users. Okta for AI Agents extends that work to the agentic shift. Deploying an AI agent is not like deploying traditional software. You are putting professional work output into production, and it needs deep integration, continuous tuning, and change management. Every agent needs an identity, a scope, an audit trail, and a way to be shut down when it goes wrong. Most enterprises have not built this yet. We are. We hire builders who see the cracks in enterprise agent identity that everyone else has learned to live with. The Role You embed inside four to five of Okta’s most strategic enterprise customers as their dedicated technical partner for agent identity. You sit alongside their identity, platform, and security engineering teams, write production code in their environment, and own the technical outcome from prototype through production. You are a builder-consultant. You go past architecture diagrams to code, debug, and ship bespoke agent identity solutions inside the customer’s environment. You ship secure agents faster for the customer, and you feed real field insight back to Okta product engineering. Responsibilities Become the customer’s trusted technical voice on agent security. Sit in their standups, design reviews, and incident response. Earn a seat on their architecture review board and security council for agent risk decisions. Architect and deploy with the cust

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As the Logistics Security Program Manager for EMEA, this role is an essential part of Micron’s Global Security team. The person leads the management and continuous refinement of the company’s important logistics security efforts across the EMEA area. This position serves as the regional authority, advancing risk-focused security methods that protect high-value shipments, improve supply chain durability, and lower transportation security risks in intricate multimodal logistics networks. As a senior individual contributor, the Logistics Security Program Manager takes charge of regional program initiatives on their own. They apply solid judgment to shifting threat conditions and collaborate with colleagues across functions and external partners to produce security results. The position involves balancing security, operational efficiency, and business continuity while transforming regional risks into scalable, practical controls that advance cargo visibility, shipment protection, and incident readiness. Responsibilities: Act as the EMEA logistics security authority, guiding the creation and implementation of risk-focused security programs for valuable and sensitive shipments involving carriers, freight forwarders, and logistics providers. Develop, apply, and manage shipment security controls, including tracking, telematics, geofencing, chain of custody, tamper detection, monitoring, critical issue handling, recovery processes, and carrier compliance requirements. Conduct carrier, route, l

Position : Senior ServiceNow Developer Exp Level: 7+ years of experience Location: Hyderabad / Visakhapatnam Shift Timings: 2:00PM to 11:00PM IST Skills: #ServiceNow, #Rest & Soap API's, #Javascript Key Responsibilities: Design, develop, and implement complex ServiceNow solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, Integrations, and custom applications. Lead technical design for enhancements across modules such as ITSM, CMDB, Asset or others as required. Develop and maintain #ServiceNow catalog items, workflows, record producers, and custom applications following platform best practices. Integrations Build and support integrations with external systems using REST/SOAP APIs, MID Server, IntegrationHub, web services, and authentication methods like OAuth and SAML. Troubleshoot integration failures and optimize performance. Required Qualifications: 5+ years of hands-on ServiceNow development experience. Strong understanding of JavaScript, AngularJS, Glide API, and general web technologies. Expertise in multiple ServiceNow modules like ITSM, ITOM, HRSD, CSM, SecOps. (ITSM is required; others a plus). Experience with Service Portal, Workspace, and UI Builder. Roll : service Location : Visakhapatnam and Hyderabad Employment Type : Full-Time Experience : 5+ Years Skiils : SAP FI,SAP ABAP Job Summary: Provide support and enhancements for SAP FI and ABAP applications. Analyze and implement simple change requests (e.g., adding/changing a field, field validations, report updates, screen modifications). Perform basic ABAP development, testing, and transport management. Support incident resolution and user queries. Coordinate with onsite teams and business stakeholders. Preferred Skills: SAP FI functional knowledge (GL, AP, AR, Asset Accounting). Basic ABAP development and debugging. Experience with small enhancements and support activities. Knowledge of SAP interfaces/integrations. Preferred: Experience with S

Opportunity Overview: This is a unique opportunity to join a high-caliber software engineering team that is growing quickly. You will play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance. Role Overview: We're looking for a Staff Platform Engineer to serve as the technical backbone of our Engineering organization. You'll own the technical strategy, and delivery of our platform — spanning architecture, DevOps, SRE, security, Dev-ex. This is a hands-on staff level role: you'll set technical direction, drive cross-team alignment, and be the senior escalation point for platform challenges. What you’ll do: Drive platform reliability, scalability, security, and cost efficiency across all environments. Technical Leadership: Provide technical leadership for platform components, Influence the technical strategy and architecture of our cloud platform, from CI/CD pipelines to observability and incident response. Design and implement platform components and reusable integration patterns that minimize custom development efforts, reduce the time spent on repetitive tasks, and ensure that integrations scale across multiple healthcare systems Partner closely with Architecture, DevOps, SRE, and Security teams to deliver cohesive platform solutions Cross-Functional Collaboration: Work closely with product teams, and solutions architects to understand integration needs and ensure the platform meets current and future business requirements. Serve as a senior escalation point for infrastructure and platform incidents Establish frameworks for: AI governance and compliance. Observability of systems. Traceability of decisions and outputs. Ensure enterprise readiness with security, auditability, and reliability in production environments. Security & Compliance : Ensure all p

About the Team The Growth team drives user and revenue growth across ChatGPT’s consumer and business segments as well as other OpenAI products worldwide. We operate across the full funnel - from awareness and acquisition through activation, retention, and expansion - using a combination of global performance marketing, AI-powered workflows, in-product optimization, insights, experimentation, and creative ops engineering. About the Role We are hiring a Lifecycle Lead to build the company-wide owned-channel capability that helps teams reach businesses with relevant, timely, and trustworthy experiences. This senior, hands-on leader will set the small and medium business lifecycle strategy, partner with Engineering to build the orchestration and deployment platform, and establish the operating model that allows teams across the company to launch and improve evergreen programs safely at scale. You will sit at the intersection of platform, product, and campaign strategy. You will partner with Engineering, Product, Data Science, and Analytics on the underlying systems, and with Product Marketing Managers and other client teams to design journeys that help new, active, and returning businesses reach value and build durable habits. This role is based in San Francisco, Seattle, or New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with B2B product to set the company-wide vision, roadmap, and operating model for lifecycle and owned-channel engagement. Partner with Engineering, Product, Data Science, and Analytics to shape the tooling and infrastructure for identity, audiences, eligibility, consent, triggers, orchestration, decisioning, frequency, experimentation, localization, quality assurance, and observability. Define scalable deployment workflows—including self-service and centrally supported paths, intake, templates, approvals, governance, service levels, and incident

About the Team The Growth team drives user and revenue growth across ChatGPT’s consumer and business segments as well as other OpenAI products worldwide. We operate across the full funnel - from awareness and acquisition through activation, retention, and expansion - using a combination of global performance marketing, AI-powered workflows, in-product optimization, insights, experimentation, and creative ops engineering. About the Role We are hiring a Lifecycle Lead to build the company-wide owned-channel capability that helps teams reach users with relevant, timely, and trustworthy experiences. This senior, hands-on leader will set the lifecycle strategy, partner with Engineering to build the orchestration and deployment platform, and establish the operating model that allows teams across the company to launch and improve evergreen programs safely at scale. You will sit at the intersection of platform, product, and campaign strategy. You will partner with Engineering, Product, Data Science, and Analytics on the underlying systems, and with Product Marketing Managers and other client teams to design journeys that help new, active, and returning users reach value and build durable habits. In this role, you will: Partner with product to set the company-wide vision, roadmap, and operating model for lifecycle and owned-channel engagement. Partner with Engineering, Product, Data Science, and Analytics to shape the tooling and infrastructure for identity, audiences, eligibility, consent, triggers, orchestration, decisioning, frequency, experimentation, localization, quality assurance, and observability. Define scalable deployment workflows—including self-service and centrally supported paths, intake, templates, approvals, governance, service levels, and incident response—so teams across the company can launch safely and efficiently. Partner with Product Marketing Managers and other client teams to translate audience, product, and business goals into evergreen journey stra

Sr. Automation Engineer - IT Asset Management Req ID: GAQ427R222 About the Role As a Senior Automation Engineer on the IT Asset Management team at Databricks, you will be the technical engine behind transforming how we manage ~$XXM/yr in asset spend across SaaS licenses and hardware. Your primary mission is to eliminate manual toil and build scalable, AI-powered automation that makes asset operations fast, accurate, and effortless as Databricks scales past 14,000 employees. Your initial focus will be on IT asset management workflows: automating new hire laptop provisioning, SaaS license lifecycle management, asset data reconciliation, and hardware recovery. Over time, you will expand your automation footprint across IT Support and Operations, including IT support workflows, AV/VC and event support, and incident response management. This role requires a strong automation-first mindset, the ability to learn new domains quickly, and comfort building with AI/LLM tools. You will report to the Senior Manager of IT Asset Management. The Impact You Will Have New hire laptop provisioning: Build end-to-end automation for assigning, configuring, and shipping laptops to new hires, targeting a 75% reduction in manual ticket toil. SaaS license lifecycle: Automate license consumption monitoring, inactivity-based seat clawbacks, renewal alerting, and cost optimization workflows to help drive $1.5M+ in annual savings and cost avoidance. Asset data quality: Automate CMDB/inventory reconciliation, deduplication, and multi-device detection to bring asset records to audit-ready accuracy. Offboarding asset recovery: Automate tracking and recovery of hardware from exiting employees, reducing loss and improving chain-of-custody compliance. Broader IT Ops automation (over time): Extend automation into IT support, AV/VC and event support, and incident response management as the ITAM automation foundation matures. What We Are Looking For Core Qualifications 5+ years of experience in IT system

GAQ227R179 Location: We're looking to hire for this role locally to our offices based in Washington D.C., Bellevue, or Seattle. This will be a hybrid role with in-office expectations. Databricks is looking for a talented Senior Counsel, Regulatory to join our expanding Legal team to lead our response to the rapidly evolving global regulatory landscape. This position will sit on our Corporate Legal team and is a unique opportunity to build and own a new, cross-functional regulatory practice while providing business-focused legal advice to stakeholders throughout Databricks on a daily basis. The global regulatory environment has expanded outside of privacy and trade compliance with a wave of complex directives emerging across the US, EU, UK, Australia and other jurisdictions. You will serve as our primary internal subject matter expert on regulatory matters outside of privacy and export controls—orchestrating advice and contributions across Engineering, Product, Security, Commercial Legal, Product Legal, GTM Legal, Corporate Operations, and Finance. You will be agile, highly organized, and have the skills, drive, and flexibility to support and accelerate a leading technology company, addressing cutting-edge legal issues and organizational challenges. A successful candidate will be a resourceful self-starter, comfortable working in a fast-paced and dynamic environment, and excellent at building strong relationships. What you’ll do: Serve as the primary internal subject matter expert on emerging global regulatory frameworks outside of privacy and export controls—including DORA, NIS-2, CSR, EU Data Act, EU AI Act, CRA, DMA, and DSA—as well as various global antitrust and competition regimes and payments regulation Lead and drive the strategic implementation of these complex legislative requirements, taking ownership of the centralized regulatory roadmap, triage process, and incident response playbooks Partner cross-functionally to embed regulat

P-1478 The Agentic Applications team at Databricks is on an ambitious journey to transform how we run the business. Our mission is to build resilient, in-house platforms and AI-powered capabilities that provide a genuine competitive advantage, powering our next doubling in size and revenue. As a Senior Staff Software Engineer on the Agentic Applications team, you will play a critical role delivering end-to-end applications that power our business and empower our employees with truly assistive technologies. You will be responsible for defining the technical roadmap, designing critical software systems, raising the bar on engineering excellence, mentoring junior engineers, and tackling the most challenging technical issues facing the team. You will be the technical leader for a team of software engineers. The impact you’ll have : Define the technical strategy and roadmap for building in-house solutions for critical internal workflows Partner closely with product management, design, and other engineering teams to build end-to-end, AI-powered solutions Eliminate technical risk by solving the most technically challenging issues or tackling the most complex development tasks facing the team Drive team best practices for engineering excellence, including design quality, operational reviews, testing strategies, and incident management. What we look for: 12+ years of software engineering experience, with a strong track record of technical leadership and impact. 3+ years of engineering leadership experience, serving as the technical owner for the software systems owned by your team. Experience designing and building end-to-end, full-stack cloud-native applications Customer obsession and product engineering mindset Strong communication skills and ability to influence technical and business stakeholders History of raising the engineering quality bar, focus on execution and operational rigor Strong ability to collaborate across product, engineering, and business team

We're looking for an Engineering Manager II to own and grow the Observability Pipelines engineering org at a pivotal moment in the product's lifecycle. Observability Pipelines is Datadog's on-premise, vendor-agnostic telemetry pipeline product, with a lot still to build as it grows and scales. It sits at the center of a fast-consolidating market, is central to Datadog's data pipeline optimization story for Logs and Metrics customers. This is a build-and-scale opportunity: you'll grow the management and technical leadership layers, co-own the roadmap with Product, and define how this org operates as it continues to expand. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You'll Do: Directly manage the OP org including EM1s across NYC and Paris, set technical direction, and be the connective tissue across a distributed team Build out the management and technical leadership layers as the org continues to grow - today ~20 ICs Partner directly with Product to co-own the roadmap and strategy, helping decide where OP’s engineering investment goes next Set and evolve the operating rhythm across the group: planning cadence, on-call and incident standards, and cross-team alignment Own key cross-org relationships with the SaaS Logs Pipelines team, the BYOC team, and the Vector open-source community Coach managers and senior engineers, and build the succession and growth plans that let the org scale beyond you Who You Are: Experienced managing managers across distributed teams, with a track record of raising the bar on how those teams operate, not just delivering through them Back