Senior Incident And Problem Manager Jobs

We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Reporting to the Vice President, Customer Support, you’ll plan, organize, monitor, track and report on the service levels delivered by the escalation center. In this role, you will be accountable for continuous service improvements to the escalation center operational framework and improve Hootsuite’s ability to effectively service our customers. In this role, you will partner with a wide range of stakeholders, including senior leaders to deliver an exceptional customer support experience. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants located in Bucharest, Romania. In this role, you will report to the VP, Customer Support. Please note: this is a contract role until August 2027. WHAT YOU’LL DO: Develop strategies, enhance performance, and foster alignment of objectives within the Customer Support Escalation Center. This involves overseeing the global bug and incident management process, advanced technical and 24x7 on call Business Critical Support process.Establish and operationalize high levels of customer service standards. Develop and implement systems, processes and people to consistently deliver services that are tied to organizational strategies and KPI’s. Drive continuous improvement through anticipating growth, identifying gaps, and offering proactive guidance to minimize potential risks to our customers. Build robust cross-functional connections among the Customer Office, Revenue, Product, and Development leadership to tackle intricate escalated bugs and incidents, eliminate customer pain points, and suggest methods for alleviating customer experience issues and enhancing outcomes via insights from escalations and root

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're hiring an Engineering Manager to lead the team that builds and runs anthropic.com and claude.com, brand web surfaces where most of the world meets Claude and Anthropic for the first time. They carry our research, product launches, policy work, and brand, and they ship at the pace of a fast-moving company. You'll manage a small, senior team of web engineers, owning the full stack behind our marketing web: CMS architecture, the publishing pipeline, the design system in code, and the campaign and launch experiences tied to model and product releases. This role sits inside Brand Creative and partners closely with design, editorial, marketing, and product growth engineering. We want a player-coach: comfortable setting technical direction without an existing playbook, staying close to the code and the launches, and building the tooling that lets designers and editors publish without an engineer in the loop. Responsibilities Manage and grow the team: coach, hire, and set the bar for craft and reliability Own the technical roadmap for anthropic.com and claude.com: CMS architecture, publishing workflow, performance, SEO health, localization, the production design system, deploy pipeline, on-call, and incident response Run launch engineering for model, product, and campaign moments, shipping high-quality pages on tight, shifting timelines without heroics Build the brand tooling layer: internal tools, integrations, and Claude-in-the-loop workflows that let designers, writers, and marketers publish safely without engineering as a bottleneck Partner with design and editorial on creative technology, data visualizations, i

About the Team The Applied team brings OpenAI’s technology to the world through products used by hundreds of millions of people and by developers and businesses building on our APIs. We work across research, engineering, product, policy, safety, and operations to deploy frontier AI systems responsibly and safely. The Trust & Safety Data Engineering team builds the data foundations that help OpenAI understand, detect, investigate, and mitigate abuse and safety risks across our products. We partner with Integrity, Investigations, Safety Systems, Product Policy, Privacy, Data Science, Engineering, and Data Platform to create reliable, privacy-safe datasets and pipelines for fraud and abuse detection, enforcement workflows, safety measurement, ML feature generation, launch readiness, and transparency reporting. About the Role We are hiring a Technical Lead Manager to lead and grow the Trust & Safety Data Engineering team. This is a hands-on leadership role for someone who can set strategy, shape data architecture, align senior stakeholders, coach engineers, and drive execution on high-impact data systems. You will help turn fragmented launch and incident support into durable, reusable, privacy-safe data foundations that Trust & Safety teams can rely on. The systems your team builds will help OpenAI detect risk, investigate abuse, power operational workflows, develop and evaluate safety models, measure interventions, support product launches, and report accurately on platform integrity. In This Role, You Will Lead and grow a high-performing Trust & Safety Data Engineering team. Define the roadmap and technical strategy for Trust & Safety data systems. Build canonical, privacy-safe datasets and pipelines for abuse detection, fraud detection, risk signals, enforcement, scaled review, transparency reporting, and safety monitoring. Create reusable foundations for Trust & Safety model development, including features, labels, training data, backtesting,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization The Core Infrastructure organization operates the foundational systems that power Stripe globally — including databases (MongoDB, PostgreSQL), high availability and disaster recovery (HADR), AWS cloud infrastructure, Linux servers, container orchestration, mesh networking, service discovery, and network edge infrastructure. Within Core Infra, the Regional Enablement Platform (REP) team helps Stripe launch and operate new regions without learning about broken dependencies from users. REP builds the regionalization, validation, deploy-safety, and operator tooling needed to answer practical launch-readiness questions: can critical payment paths run from the new region, which services still depend on a remote control plane, what breaks under packet loss or failover, and what must be fixed before deploys, launches, traffic shifts, or failovers proceed. The team uses traffic replay, synthetics, failover drills, dependency analysis, CI/CD gates, and incident data to turn those findings into platform fixes, service-owner asks, and reusable readiness checks across networking, HADR, and service teams. This role is based in Bangalore and serves as a senior technical anchor for Core Infrastructure in India, with direct cross-region influence across AMER, EU, and APAC. What you'll do As a Staff Engineer on REP, you will play a key leadership role in enabling Stripe's infrastructure to power all of our products, globally and at scale. You will

About the Role The Backend Platform team is the backbone of Perplexity’s product reliability, scalability, and performance, enabling every product and AI team to build with confidence. This high‑impact group builds and maintains critical infrastructure, including backend systems for authentication, authorization, real-time data flows, service orchestration, and sandboxing, to ensure fast, reliable, and secure user experiences. By setting rigorous standards for code quality, uptime and performance, the Platform team ensures everyone at Perplexity can innovate at speed on top of a robust, well-architected foundation. Key Responsibilities Lead the design and implementation of our sandboxing platform to safely execute untrusted and user‑generated code while meeting strict performance and reliability requirements. Define and extend our RBAC and authorization primitives, ensuring they scale with new product capabilities and enterprise controls. Own key backend services involved in authentication and encryption flows (including BYOK‑related pieces), partnering with Security and Infra on defense‑in‑depth. Set the technical bar for backend platform design and operations, driving best practices in reliability, observability, and incident response for always‑on systems. Partner with product and AI teams to define clear platform interfaces, SLAs, and integration patterns so new features can reliably build on shared backend capabilities. Provide technical leadership across the backend platform area, mentoring other engineers and making long‑term architectural decisions that keep the foundation simple, secure, and evolvable. Qualifications Experience designing and building backend systems that run in production (typically 4+ years for mid-level, more for senior and staff). Strong system design skills, with a track record of creating efficient, reliable, and scalable architectures. Hands-on experience with modern infrastructure (for example AWS, Kubernetes, and related cloud techn

Occupational, Health and Safety (EHS) Specialist (Mid-Level or Senior) Company: The Boeing Company We are seeking an experienced and passionate Occupational, Health and Safety (EHS) Specialist (Mid-Level or Senior) to join the EHS team, located in El Segundo, CA . This individual will lead, develop and integrate our EHS strategy. You will play a critical role shaping our safety culture, supporting site growth, and driving initiatives to ensure a safe and sustainable workplace. The role will foster and embed Boeing’s values in Safety and Quality, People Focus, Trust, Ownership, and Innovation to drive continuous improvement and operational excellence. The Occupational, Health and Safety Specialist will lead implementation and continuous improvement of EHS programs, ensuring compliance with local and state regulatory requirements and Boeing standards. This role acts as the local EHS focal point, partnering with operational leadership and production teams to reduce risks, prevent injuries, and promote a strong safety culture across the site. Position Responsibilities: Build and integrate strong relationships with site leadership to ensure EHS strategies are embedded in daily operations and long-term business planning. Develop, implement, and sustain high-impact programs for injury and serious incident prevention, ergonomic risk reduction, and safety excellence. Implement sustainable corrective actions using innovative and cross‑functional approaches. Drive compliance with all applicable legal, regulatory, and Boeing requirements ensuring robust management system and proactive oversight. Identify, prioritize, and drive key EHS initiatives and integrated action plans; apply lean practices to opt

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior QA Engineer, you will be the first dedicated QA hire for the Safety Engineering Group, which is responsible for building the infrastructure and policies that make Roblox the safest online community in the world. You will report to the QA Engineering Manager for Universal Apps and collaborate across the Safety organization to own end-to-end test strategies for high-stakes, 24/7 incident response systems and parent-facing safety features. This role is a unique opportunity to shape the quality culture of a company-level mandate from the ground up. You will: Partner with Engineering and Product to define and maintain comprehensive, risk-based test coverage for Safety features and systems. Own the end-to-end test strategy for Safety initiatives, including functional, regression, integration, and edge-case validation. Leverage and expand internal automation frameworks to automate critical user flows and drive API-first validation strategies. Identify high-impact automation opportunities and incorporate industry best practices to design robust, abuse-resistant test scenarios. Develop, track, and report on quality metrics (e.g., defect trends, coverage gaps) to proactively surface relea

Lead OT Cybersecurity Engineer will spearhead the design, implementation and operations of cybersecurity controls across OT/ICS environments. This role acts as the technical authority for securing industrial automation systems, ensuring visibility, resilience, compliance and threat protection across plants and manufacturing operations. The position requires close collaboration with Plant Engineering, OEM vendors, IT Security teams, Cybersecurity team and SOC to strengthen OT cyber maturity, implement secure architectures and drive incident response readiness aligned with global standards (IEC 62443, NIST 800 82, ISO 27001, etc). Source: Adani Group | Job ID: 55796

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Role Affirm is building its own bank — and this role sits in the engineering team that runs it. We're looking for a Senior Software Engineer to join a deliberately small, AI-native team that owns the systems behind Affirm's bank: vendor-integrated banking infrastructure, durable workflows, data platform, and the operational tooling that holds it all together. You'll work alongside other senior engineers, with direct exposure to senior bank and Affirm leadership, to launch the bank's deposit product, drive loan originations through the bank entity, and bring card issuing online in time. This is a rare opportunity to shape a new business from its very first systems — a startup-like build inside an established company. You'll be one of the first engineers on Affirm's bank, moving with the speed, autonomy, and ownership of an early-stage team while leveraging Affirm's brand, distribution, and consumer reach. The team is small and AI-native, the surface area is broad, and the work meaningfully matters — every system you ship serves real customers under a real bank charter. The systems you build and the standards you set will directly determine what the bank becomes. What You'll Do Own bank systems end-to-end. Design, build, integrate, operate, and own incident response for the bank's core technical surfaces: cloud infrastructure, data platform, durable workflow orchestration, core banking configuration, CI/CD, networking, and the Bank ↔ Affirm Inc integration. Generalist breadth is expected. Be a force multiplier on a small team. Set and improve code review and design standards, lift the bar on examiner-readable documentation, and make the team you join more effective than the team you found. Every Senior IC on this team has outsized influence on what gets built and how. Ship AI-first.

About the role: This is an opportunity to join K's critical InfoSec team as a Senior Security Engineer - AppSec and operate with foresight in protecting our infrastructure, applications, cloud security, and customer trust. As a lean team, we span across multiple areas such as AppSec, CloudSec, SecOps, ITSec, and Compliance and apply it towards reading and interpreting architecture, or planning and building out net new security solutions. You will have the autonomy to define and implement cutting-edge security solutions across our entire technical ecosystem, ensuring our innovative work remains robust and compliant against evolving global threats. This role is crucial for establishing and maintaining a world-class security posture, particularly within the sensitive and highly regulated healthcare technology space. What you will do: Lead the development and implementation of robust application security protocols throughout the entire Software Development Lifecycle (SDLC). Partner with engineering teams to incorporate security into architecture, design, development, testing and deployment Perform hands-on security testing of web applications, APIs, cloud-native services and supporting infrastructure Build and improve automated security testing within CI/CI pipelines, including static analysis, dependency scanning, secrets detection, container scanning and dynamic testing Evaluate effectiveness of application security tools, improve tooling output quality and reduce unnecessary findings and developer friction Develop secure coding standards with developer-focused documentation Contribute application security expertise to vulnerability management, during security incidents/investigations and post-incident reviews Evaluate third party applications, libraries and APIs and integrations for security risk Ensure adherence to relevant healthcare regulatory and compliance requirements (e.g., HIPAA, GDPR, etc.) across all product lines and systems. What we're looking for: 4+ yea

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As Anthropic's models grow more capable, so does the interest of people who want to attack or misuse them. The Detection and Response (D&R) team spots those threats and responds to incidents across every layer of Anthropic's technology stack. The team is early-stage, so you'll help build our detection and response capabilities from the ground up and work closely with our security and research teams. Key responsibilities Lead incident response across a range of domains, from external attacks to insider threats, spanning all layers of Anthropic's technology stack Build and deploy tooling, including tools that use large language models, to improve how we detect and respond to threats Create and tune detections, playbooks, and workflows to catch and respond to incidents quickly Review incident response metrics and procedures, and drive improvements Work across security and engineering teams Take part in an on-call rotation Minimum qualifications Experience handling security incidents and investigating anomalies as part of a team Working knowledge of EDR, SIEM, SOAR, or similar security tooling A solid understanding of cloud environments and operations Experience working with engineering teams in a SaaS environment Proficiency with a scripting language such as Python and query languages such as SQL Strong communication and collaboration skills Able to lead projects with little guidance Able to pick up new languages and technologies quickly Preferred qualifications 7+ years of software engineering experience, or 7+ years of detection engineering, incident response, or threat hunting experience Security operations or inves

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s database team develops the next-generation, multi-tenant database platform that elastically scales and underpins every online data workload at Roblox. As a senior engineer on the database team, you will shape the architecture, build and launch critical database capabilities that keep our services fast, reliable and efficient at global scale. You will report to the Technical Director for Storage. You will: Design and implement new engine features —indexing, storage formats, WAL and replication protocols, sharding, and query-planner enhancements—that push latency, throughput, and availability boundaries. Evolve the control plane to deliver elastic scaling, autonomous healing, and zero-downtime schema or tenant moves across global regions. Profile and optimize critical code paths using kernel-level tracing and advanced performance tooling; drive systematic tail-latency reductions. Establish engineering best practices by leading design reviews, performance benchmarks, failure drills, and post-incident retrospectives. Automate everything : develop frameworks for testing, CI/CD, rollout safety, observability, and autoscaling so that the platform operates hands-off at sc

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic is working on frontier AI systems that handle sensitive information at enormous scale. How we protect that data, and how we build privacy into our systems rather than bolting it on afterward, is central to our mission of building AI that is safe and beneficial. We’re looking for an experienced Incident Response Manager to own and evolve incident management within the privacy team. This is a senior-level specialization on the Technical Program Manager ladder, focused on how we detect, respond to, and learn from privacy incidents. These incidents involve personal data subject to GDPR, CCPA, HIPAA and similar laws, and to the contractual commitments Anthropic makes to its customers. You’ll be the driving force behind maturing and scaling our incident response lifecycle, from detection and triage through containment, remediation, and post-incident review. Critically, some of the highest-impact work in this role happens after the immediate response: gathering data on incident trends, reporting on patterns and root causes, and working cross-functionally across engineering, security, infrastructure, and product teams to ensure that broad fixes and systemic improvements are actually implemented. You will partner closely with Privacy Legal on notifiability and communications, and with the Privacy Program team on executive and board reporting; this role owns the engineering-side programme, its metrics and its follow-through. You won’t just manage incidents: you’ll make sure we get meaningfully better after each one. Key responsibilities Own the end-to-end privacy incident management program: detection workflows, r

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . The Ads organization powers Reddit's advertising platform, enabling advertisers to reach highly engaged communities while helping Reddit grow its business. The reliability of our Ads systems directly impacts advertiser success, revenue generation, and user experience. The Ads Reliability team partners closely with Ads Engineering to improve reliability, scalability, operational excellence, and developer productivity across Reddit’s advertising ecosystem. We help build and operate highly available services that drive revenue and maintain advertiser trust. We’re looking for a Senior Site Reliability Engineer to build, operate, and scale the critical systems behind Reddit Ads. What you’ll do: Partner with Ads Engineering teams to improve reliability, scalability, and operational excellence of ad-serving, auction, targeting, measurement, and billing systems. Design, build, and maintain infrastructure, tooling, and automation that improve service reliability and engineering productivity. Improve observability through monitoring, alerting, tracing, logging, and dashboards. Participate in on-call rotations and lead incident response efforts for critical production systems. Run root cause analysis and drive corrective actions following incidents. Collaborate with software engineers throughout the service lifecycle, from design reviews through production operations. Drive adoption of SRE best practices including SLIs, SLOs, error budgets, capacity planning, and operational readiness reviews. Reduce operational toil through autom

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role The Detection & Response (D&R) team plays a critical role in protecting our systems, users, and data from security threats. We’re looking for an experienced Technical Program Manager to own and evolve incident management within D&R. This is a senior-level specialization on the Technical Program Manager ladder, focused on how we detect, respond to, and learn from security and operational incidents. You’ll be the driving force behind maturing and scaling our incident response lifecycle—from detection and triage through containment, remediation, and post-incident review. Critically, some of the highest-impact work in this role happens after the immediate response: gathering data on incident trends, reporting on patterns and root causes, and working cross-functionally across engineering, security, infrastructure, and product teams to ensure that broad fixes and systemic improvements are actually implemented. You won’t just manage incidents—you’ll make sure we get meaningfully better after each one. Responsibilities Own the end-to-end D&R incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking. Serve as incident commander for security incidents, driving clear coordination across executive, engineering, security, legal, and other appropriate stakeholders. Establish and run incident commander rotations within D&R, ensuring clear ownership and effective coordination during incidents of varying severity. Drive post-incident accountability by defining how action items are captured, assigned, tracked, and completed acr