Senior Incident And Problem Manager Jobs

About Datadog We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at a high scale - trillions of data points per day — providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. The Opportunity User safety and platform integrity is critical to our business. Our customer’s success is our success. We’re looking for a Senior Security Engineer to join us in taking a proactive, highly scalable, and data-centric approach to enabling a safe and trustworthy experience for the users of our rapidly growing and increasingly interactive platform. You’ll fight against threats to our users, platform abuse, and other potentially risky and unwanted behaviors on our platform. Our team covers a broad range of trust and safety related topics including software engineering, data science, user engagement, privacy, threat detection, incident response, and bridging gaps between security and the broader Datadog business. You will bring expertise in a few of these areas. You’ll join a growing security team at an ideal time for making a big impact. Datadog is growing rapidly, and AI-assisted development is increasing both the pace of software delivery and the amount of activity generated by AI agents. The product is seeing very high growth, with the platform becoming more interactive and new products and features developed regularly. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Have a direct impact on customers and their overall trust of our platform. Drive the technical roadmap in colla

NVIDIA is transforming how the world uses AI, cloud, and accelerated computing, and trust is at the center of that mission. Our Attestation and Trust Services team builds the secure cloud services that show customers their NVIDIA platforms are healthy, resilient, and ready for their most important workloads. In this role, you help design and run services that sit at the intersection of hardware, security, and large-scale distributed systems. We partner closely with security, silicon, platform, and cloud teams to bring new ideas into reliable production services that people rely on every day. We care about building systems that last, supporting each other, and creating space for learning and experimentation. If you enjoy solving complex problems, keeping services running smoothly, and collaborating with teammates from many disciplines, we would love to talk with you! What you’ll be doing: Your main focus will be on building and managing our core attestation cloud services. Day-to-day responsibilities include crafting APIs and integrations, boosting reliability, and working alongside NVIDIA teams to convert hardware trust mechanisms and standards into production-ready solutions. You will contribute significantly to shaping how customers verify that NVIDIA platforms are secure and prepared for their workloads. Crafting and evolving attestation cloud services, APIs, and SDK/CLI integration points that confirm the integrity of NVIDIA platforms across data center, AI, networking, and partner environments. Improving reliability and operational maturity through SLOs/SLIs, alerting, runbooks, incident response, and safe rollout practices. Crafting resilient service behavior that handles dependency failures, caching challenges, regional issues, customer-side resilience needs, and graceful degradation. Architecting trust-material distribution for certificate status, re

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for an experienced Backend Engineer from a scope of disciplines. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. About the Team: The Business Travel team enable organizations to provide customized ride benefits at scale - whether that's employees expensing business trips and earning rewards. As a backend engineer, you'll build systems that power complex benefit rules, location restrictions, and integrations with expense providers like Concur and Expensify. This is a high-growth area for Lyft with meaningful impact potential. Responsibilities: Write well-crafted, well-tested, readable, maintainable code Have the ability to explain the various trade offs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Implement tasks with good quality code leading to positive execution Participate in resolving ongoing incidents Unblock, support, effectively communicate, and obtain buy-in within your team to achieve results Experience: 5+ years of software engineering experience, with a track record of designing and shipping production systems at scale Strong system design instincts — you can reason through distributed systems trade-offs, identify failure modes, and choose the right architecture for the problem Practical experience with AI development to improve product experiences Hands-on experience with large-scale, fault-tolerant distributed systems in a cloud environment (AWS, GCP, or Azure) Proficiency in object-oriented programming; experience with the

Role Overview You’ll be a senior hands-on Network Engineer at the center of highly available, global infrastructure. You’ll design, run, and improve enterprise and data center networks that thousands of users and critical applications rely on every day. You’ll work across routing, switching, firewalls, SD‑WAN, and load balancing, primarily using Cisco, Fortinet, and F5 technologies. You’ll be the person others turn to for complex troubleshooting, resilient network design, and modernization initiatives across enterprise and private cloud environments. If you enjoy solving tough networking problems, shaping network architecture, and partnering with security, cloud, and operations teams to keep things fast, secure, and reliable, this role gives you room to grow your technical depth and influence. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Design, deploy, and support enterprise and private cloud network infrastructure across production and non‑production environments. Troubleshoot and resolve complex Layer 2/Layer 3 issues in mission‑critical, high‑availability networks. Configure and optimize Cisco Catalyst and Nexus platforms, including WAN, campus, and data center networking with BGP and OSPF. Support and maintain Fortinet FortiGate firewalls (including VPNs, SD‑WAN, and segmentation) to deliver secure, resilient connectivity. Administer and fine‑tune F5 BIG‑IP load balancing and application delivery services to keep customer and internal applications highly available. Lead incident/root cause analysis, contribute to modernization projects, and maintain clear technical documentation, standards, and network diagrams. These are the essentials you’ll need to get an interview 7+ years of hands-on experience as a Network Engineer in an enterprise or data center environment. Strong expertise with Cisco enterprise networking (Catalyst and/or Nexus), including Layer 2/3, VLANs, STP, HSRP/VRRP, QoS, ACLs, and NAT. Practical experience with

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role This is an entry-level role designed for individuals beginning their career in remote operations or autonomous systems. As a Remote Assistance Operator I, you will support day-to-day remote assistance operations by monitoring autonomous robots, following established workflows, and escalating issues to shift leads when needed. This role focuses on learning core tools, safety standards, and operational procedures while working closely with experienced operators and shift leads. Shift This is a night shift role and requires flexible availability, including evenings, weekends, and holidays. Typical hours are 4 PM to 12 AM CST, five days per week. What You’ll Do Monitor autonomous robots using remote assistance tools and dashboards Follow step-by-step procedures to support standard operational scenarios Escalate technical or operational issues to shift leads or senior operators Accurately document observations, incidents, and actions taken Follow safety protocols and communication guidelines at all times Learn and adapt to new tools, workflows, and process updates What You Bring Required Qualifications Education: High School Diploma, GED, or local equivalent. Driver's License: Valid driver's license Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation. Technical Skills: Basic computer proficiency and comfort using web-based tools Problem-Solving & Critical Thinking: Strong attention to detail and ability to follow defined processes Safety & Public Interaction: Ability to remain calm and professional in live operational environments Work Environment: Willingness to work nights, weekends, an

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About the Role Amplitude's Cloud Platform team builds the systems that every Amplitude engineer relies on every day to ship code — and we're rebuilding them for the AI era. As a Senior Platform Engineer, you'll own medium-to-high-complexity platform projects end-to-end and help shape a platform where AI agents are first-class users alongside humans: kicking off deploys, opening pull requests against infrastructure, and triaging incidents, so a single engineer can get the throughput of a team. You'll partner with Staff engineers and product teams to make Kubernetes effortless across the engineering org, building self-service automation and scalable AWS infrastructure that lets product teams ship faster, safer, and with less cognitive load. If you're excited about building the systems that other engineers will rely on every day, this role is for you. Key Resp

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our team builds and operates Snowflake's Streaming Platform — the core infrastructure responsible for bringing data into Snowflake continuously and at scale. This includes Snowpipe Streaming and Datastream, services used by large set of enterprise customers to move mission-critical data in real time. Data is the fuel powering the new enterprise AI world, and we are the team responsible for getting it there reliably, continuously, and fast. Responsibilities Design, build, and maintain core components of Snowflake's streaming ingestion platform Improve service reliability, scalability, and latency under high-throughput production workloads Debug and resolve incidents in a distributed, multi-tenant cloud service Contribute to the design and evolution of streaming APIs, SDKs, and server-side protocols Write comprehensive tests including unit, integration, and chaos/fault-injection scenarios Collaborate with partner teams (storage, query, compute) on cross-cutting platform concerns Participate in code reviews, on-call rotations, and architecture discussions Required Qualifications 3–5 years of software engineering experience on large-scale distributed systems or cloud services Strong proficiency in Java or C++ Deep understanding of distributed systems concepts: consistency, faul

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Senior Finance Systems & Data Engineer , you'll join the Controlling & Transformation team based in Copenhagen , working to turn messy finance data into infrastructure the whole company can trust. To be upfront: the pipes are still being built. You won't inherit a polished warehouse — you'll be the person who helps shape what it will look like. This is a role for someone who wants ownership of a foundation, not a seat next to one. What will you do? Own the design of Lunar's financial data architecture, the flows from our core banking platforms through the ledger and data warehouse into Business Central, and set the direction for how it evolves Lead the automation of the month-end close, replacing manual steps cycle by cycle until it's fast, reliable and boring, starting with the reconciliations between source systems and the general ledger Get hands on when data issues appear. You'll query the data yourself, reconcile it, find the root cause and drive it to resolution rather than passing it on Be the system owner for Business Central and other relevant finance systems, covering configuration, access, releases and incidents, and hold tech and external vendors to designs that work for finance from the start Act as the bridge between finance, product and tech: set the standard for data quality across finance source systems, translate finance's needs into requirements the data squads can build against, and rethink core processes with AI What are we loo

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team You’ll be joining the data science team at Stripe responsible for our overall infrastructure, with a special focus on Stripe’s security. Projects include, but are not limited to: Leverage internal telemetry and logs to understand and design secure and safe access controls to sensitive data; Develop methods to model, quantify, and ultimately de-risk security-related incidents on Stripe data, assets, and networks; Collaborate across the company with engineering, PMs, and others to better understand, measure, and ultimately detect various malicious attack vectors. You will act as a key strategic data partner to the Security organization at Stripe, and help craft, guide, and drive the strategy and tactics needed to help ensure Stripe keeps and maintains the highest level of safety and security for critical business assets and customer data. What you'll do Responsibilities Provide senior technical direction to data teams on horizontal technical areas, including detection, modeling, metrics, observability, etc. Assume hands-on leadership, especially when helping teams resolve complex problems through iterative execution. Identify broad company problems and opportunities that can be tackled through data science Work with relevant teams to design and build the quantitative outputs and artifacts that deliver outsized value to our users and our business. Provide data-driven guidance to cross-functional partners on strategy for tracking and p

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Reliability? Roblox serves over 100 million people every day across a platform that is constantly evolving — and behind every experience is infrastructure that has to work, every time, at massive scale. The Reliability team at Roblox operates at the depth and breadth of the Roblox stack. Availability of the platform is a key company goal. We are hiring our first Senior Machine Learning engineer within our team. As a Senior Machine Learning Engineer within Reliability, you will help set the direction for how machine learning systems/practices can be leveraged to improve the reliability of the overall Roblox platform. You will own the architectural and execution roadmap of leveraging massive data across - logs, traces, metrics, production changes, to proactively detect issues before they become real problems (MTTD) and/or reduce time to resolve incidents (MTTR). You will have the opportunity to cross functionally collaborate with other similar teams at Roblox to define best practices and software. You will: Help define the roadmap for leveraging Machine Learning Engineering to improve Production Systems Reliability at Roblox. Improve r

About the Role Together AI runs one of the largest GPU fleets in the world. The Infra Agent Systems team builds the software systems that power and automate that infrastructure. We develop production AI agents that diagnose hardware failures, investigate incidents, correlate signals across the fleet, and automate operational workflows. Alongside these agents, we build the platform they run on, including knowledge graphs, retrieval systems, orchestration frameworks, and developer tooling. You’ll work across two areas: Infrastructure Agent Systems — Build production AI agents that help operate our GPU fleet by diagnosing failures, investigating incidents, gathering evidence from live systems, and assisting with remediation. These agents are used every day by our infrastructure and datacenter teams through APIs, CLI, dashboards, and Slack. Core Agent Platform — Build the platform that powers these agents, including knowledge graphs, search and retrieval, orchestration, evaluation, and the tooling that enables agents to reason, act, and continuously improve. We’re working on something that hasn’t really been done before: building knowledge graphs and self-improving AI agents that understand, operate, and continuously improve large-scale AI infrastructure. This is an opportunity to work at the intersection of AI agents, distributed systems, infrastructure, and automation , solving challenging engineering problems with real production impact. There’s an enormous amount to build, learn, and shape as we define the future of autonomous infrastructure. Why this Role You’ll work on two hard problems at the same time: making AI agents trustworthy enough to operate production infrastructure, and building the knowledge, retrieval, and distributed systems that make those agents effective. You’ll have the opportunity to build foundational systems from the ground up, work on infrastructure at massive scale, and help define how self-improving AI agents operate real-world AI infrastru

About the Role Together AI runs one of the largest GPU fleets in the world. The Infra Agent Systems team builds the software systems that power and automate that infrastructure. We develop production AI agents that diagnose hardware failures, investigate incidents, correlate signals across the fleet, and automate operational workflows. Alongside these agents, we build the platform they run on, including knowledge graphs, retrieval systems, orchestration frameworks, and developer tooling. You’ll work across two areas: Infrastructure Agent Systems — Build production AI agents that help operate our GPU fleet by diagnosing failures, investigating incidents, gathering evidence from live systems, and assisting with remediation. These agents are used every day by our infrastructure and datacenter teams through APIs, CLI, dashboards, and Slack. Core Agent Platform — Build the platform that powers these agents, including knowledge graphs, search and retrieval, orchestration, evaluation, and the tooling that enables agents to reason, act, and continuously improve. We’re working on something that hasn’t really been done before: building knowledge graphs and self-improving AI agents that understand, operate, and continuously improve large-scale AI infrastructure. This is an opportunity to work at the intersection of AI agents, distributed systems, infrastructure, and automation , solving challenging engineering problems with real production impact. There’s an enormous amount to build, learn, and shape as we define the future of autonomous infrastructure. responsible for delivering the software but also for operating and supporting it in production. Why this Role You’ll work on two hard problems at the same time: making AI agents trustworthy enough to operate production infrastructure, and building the knowledge, retrieval, and distributed systems that make those agents effective. You’ll have the opportunity to build foundational systems from the ground up, work on infrastructur

About the Role Together AI runs one of the largest GPU fleets in the world. The Infra Agent Systems team builds the software systems that power and automate that infrastructure. We develop production AI agents that diagnose hardware failures, investigate incidents, correlate signals across the fleet, and automate operational workflows. Alongside these agents, we build the platform they run on, including knowledge graphs, retrieval systems, orchestration frameworks, and developer tooling. You’ll work across two areas: Infrastructure Agent Systems — Build production AI agents that help operate our GPU fleet by diagnosing failures, investigating incidents, gathering evidence from live systems, and assisting with remediation. These agents are used every day by our infrastructure and datacenter teams through APIs, CLI, dashboards, and Slack. Core Agent Platform — Build the platform that powers these agents, including knowledge graphs, search and retrieval, orchestration, evaluation, and the tooling that enables agents to reason, act, and continuously improve. We’re working on something that hasn’t really been done before: building knowledge graphs and self-improving AI agents that understand, operate, and continuously improve large-scale AI infrastructure. This is an opportunity to work at the intersection of AI agents, distributed systems, infrastructure, and automation , solving challenging engineering problems with real production impact. There’s an enormous amount to build, learn, and shape as we define the future of autonomous infrastructure. responsible for delivering the software but also for operating and supporting it in production. Why this Role You’ll work on two hard problems at the same time: making AI agents trustworthy enough to operate production infrastructure, and building the knowledge, retrieval, and distributed systems that make those agents effective. You’ll have the opportunity to build foundational systems from the ground up, work on infrastructur

About the Role Together AI runs one of the largest GPU fleets in the world. The Infra Agent Systems team builds the software systems that power and automate that infrastructure. We develop production AI agents that diagnose hardware failures, investigate incidents, correlate signals across the fleet, and automate operational workflows. Alongside these agents, we build the platform they run on, including knowledge graphs, retrieval systems, orchestration frameworks, and developer tooling. You’ll work across two areas: Infrastructure Agent Systems — Build production AI agents that help operate our GPU fleet by diagnosing failures, investigating incidents, gathering evidence from live systems, and assisting with remediation. These agents are used every day by our infrastructure and datacenter teams through APIs, CLI, dashboards, and Slack. Core Agent Platform — Build the platform that powers these agents, including knowledge graphs, search and retrieval, orchestration, evaluation, and the tooling that enables agents to reason, act, and continuously improve. We’re working on something that hasn’t really been done before: building knowledge graphs and self-improving AI agents that understand, operate, and continuously improve large-scale AI infrastructure. This is an opportunity to work at the intersection of AI agents, distributed systems, infrastructure, and automation , solving challenging engineering problems with real production impact. There’s an enormous amount to build, learn, and shape as we define the future of autonomous infrastructure. responsible for delivering the software but also for operating and supporting it in production. Why this Role You’ll work on two hard problems at the same time: making AI agents trustworthy enough to operate production infrastructure, and building the knowledge, retrieval, and distributed systems that make those agents effective. You’ll have the opportunity to build foundational systems from the ground up, work on infrastructur

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in South Korea to anchor our regional IT operations across the APAC time zone. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through