Senior Product Support Engineer Jobs

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! About the Opportunity New Relic is looking for a Senior Revenue Operations Manager – GTM Business Planning to own the operating system behind how we plan, pay, and scale our Go-To-Market (GTM) organization. Sitting at the intersection of Sales, Finance, and Systems, you will architect the annual GTM plan, design incentive compensation programs, and govern processes across quota, territory, and comp data. What You'll Do GTM Planning & Architecture: Own the annual planning cycle end-to-end, building capacity models and territory frameworks to ensure optimal market coverage and alignment with targets. Incentive Compensation Design: Partner with FP&A to architect and govern financially sound sales incentive plans and compensation policies that motivate seller behavior, drive strategic priorities, and eliminate payout leakage. Quota Management & Strategy: Establish fair quota methodologies, manage ongoing adjustments for transfers/hires, and evaluate rep productivity to handle market shifts. Operations & Governance: Govern monthly sales compensation data within Salesforce and downstream systems to maintain audit-ready accuracy across territories and quotas. Systems & Automation: Own the deployment of annual territories and quotas in Salesforce, drive the roadmap for GTM planning systems, and lead automation initiatives to eliminate manual effort and scale operations. This Role Requires B2B SaaS Experience: 6–8+ years in Revenue/Sales Operations, Sales Comp, FP&a

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Developer Infrastructure org is the engine behind Robinhood's entire engineering organization — a collection of tightly integrated teams whose collective mission is to make every engineer at Robinhood faster, more reliable, and exponentially more productive. The org spans four major teams: DevX (Developer Experience), TestX (Test Infrastructure), Backend Platform, and Mobile Platform. DevX owns Robinhood's monorepo and Bazel-based build infrastructure — the critical layer between a developer writing code and that code being ready to ship — along with the company's full CI/CD pipeline and remote build execution cluster. TestX owns the infrastructure behind Robinhood's entire test experience: the integration test environments, and personal development environments that serve as miniature simulations of the full Robinhood system, giving engineers a safe, isolated space to test their code end-to-end before it ever touches production. Backend Platform and Mobile Platform own the core language runtimes, libraries, IDEs, and developer toolchains across Python, Go, TypeScript, Swift, and Android. Together, these teams share a single north star: leveraging AI and agentic systems

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Job Description The Geometry Scalability team builds the systems that power both Avatars and Environments across Roblox. Our mission is to enable millions of developers to build large, high-fidelity worlds and multiplayer experiences that still run smoothly on phones and low-end devices. We’re the team that lets Roblox experiences evolve from simple platformers into massively multiplayer, open-world, AAA-quality games. This is a CEO-level priority: how Roblox “ages up” from kids’ games to experiences everyone wants to play, by making higher-fidelity avatars and environments performant at platform scale. You Will: Design and ship 3D engine systems for avatar and environment geometry, including mesh processing, level of detail, transcoding, streaming, runtime loading, and related performance systems. Partner closely with other teams (Rendering, Avatar, Studio) and external developers so that the features you build are directly usable to create amazing experiences. Profile and improve the performance of our game engine across a wide range of devices, with particular attention to mobile. Lead by example: drive projects end-to-end, mentor other engineers, and help set a high bar for technical qu

The role of Senior Leadership Development Manager has a critical role to play in the next phase of MongoDB's growth. You will help identify critical skills of the future, design innovative learning experiences and ensure that our People Managers, with special attention to our director-population, are continuously developing the capabilities they need to succeed in a fast-changing environment. You will design, build, and scale learning experiences that will enable people managers to live our values, serve our customers, and ultimately strengthen culture and accelerate performance. This role is part of the Culture, Talent, and Development (CTD) leadership team. As a team, we are responsible for culture and talent building programs, including leadership development, employee learning, talent management, engagement, listening, and inclusion. JOB RESPONSIBILITIES include but are not limited to: Design, deliver, and evaluate scalable leadership development experiences, tools, and resources for people managers through direct delivery, internal facilitators, senior-leader faculty, train-the-trainer strategies, on-demand learning, and AI-supported experiences Lead the design, delivery, and continuous improvement of a director-level leadership development program serving more than 500 leaders, including scalable solutions for enrollment, participant and manager accountability, and impact measurement Conduct needs assessments and align program deliverables, priorities, and resources with business objectives and broader People Team initiatives Extend learning beyond the classroom through practice, reflection, peer connection, manager accountability, real-work application, and sustained reinforcement; drive participation and enable partner teams to embed leadership development into existing experiences Establish and execute a practical measurement approach spanning participation, completion, learner experience, application, behavior change, talent readiness, and rele

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The New York Times is an industry leader in visual journalism with reporting that includes extraordinary news coverage, investigations, culture and lifestyle reporting. The Reporter Video team identifies compelling stories and brings the depth and breadth of our news report onto our site and other platforms through video that features the expertise of our world-class journalists. We are looking for an experienced video editor with a portfolio that demonstrates the ability to deliver engaging work on tight deadlines. You will work across a range of newsroom video coverage focused on vertical video storytelling with The Times' world-class journalists on-camera. You have deep experience in breaking and ongoing news coverage, with a track record of creating digitally compelling short-form video journalism. Your portfolio and work samples should reveal a strong grasp of modern mobile video storytelling, and it should show that you're a quick learner with creative ideas and the ability to work on small or large teams. You are collaborative and solid technically with a solutions mindset, detail oriented, organized and fast. Please note we have two positions available in the newsroom. Please speak to your expertise and/or interest(s) in your cover letter: News and Enterprise Culture and Lifestyle (music and film to fashion and real estate) These are in-office positions based in New York and include regular attendance in the office four days each wee

The Role As a Senior Application Security Engineer, you will provide hands-on technical delivery for the migration of Web Application Firewall (WAF) capabilities to Cloudflare and/or Akamai. You will work closely with architecture, security, network, and application teams to execute migration waves, onboard applications, implement security policies, and support successful cutovers. You will play a key role in validating functionality, security, and performance, resolving technical issues, and supporting post-migration stabilization across complex enterprise environments. What You’ll Do Deliver end-to-end WAF migrations to Cloudflare and/or Akamai, including configuration, application onboarding, and deployment. Implement and tune WAF security policies, rules, and controls in line with application and security requirements. Execute DNS and traffic-routing changes and support integrations required for successful application migration. Perform testing, troubleshooting, and validation to confirm functionality, security, and performance throughout migration waves. Partner with architecture, security, network, and application teams to support cutover activities, resolve technical issues, and stabilize services following migration. What We’re Looking For 10+ years of relevant experience in network security, application security, infrastructure engineering, or related technical roles, with substantial hands-on WAF experience. Strong hands-on experience configuring, migrating, and supporting enterprise WAF technologies, ideally Cloudflare and/or Akamai. Practical knowledge of DNS, HTTP/HTTPS, TLS, traffic routing, application delivery, and web security concepts. Experience implementing and tuning WAF policies and security rules, troubleshooting application traffic, and resolving migration or production issues. Demonstrated experience working collaboratively with architecture, security, network, and application teams to deliver complex technical changes. Bonus Points For Expe

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role We build the isolation layers that contain untrusted and semi-trusted code. You will design, build, and harden process sandboxes across one or more of Linux, macOS, and Windows, the last line of defense when something inside goes wrong. This is a deep systems role for someone who thinks in terms of attack surface, threat models, and the exact boundary between trusted and untrusted. You Will: Design and implement sandboxes using platform primitives: nsjail, seccomp-bpf, namespaces, cgroups, and Landlock on Linux; the Seatbelt (sandbox_init / SBPL) and related mechanisms on macOS; AppContainer, job objects, restricted tokens, and integrity levels on Windows. Define and lock down every communication path in and out of the sandbox: syscalls, IPC, shared memory, file descriptors, sockets, brokers, and minimize what each one exposes. Enumerate and reduce attack surface: kernel syscall surface, broker interfaces, device access, and side channels. Assume the code inside is hostile. Make deliberate engineering tradeoffs between isolation strength, performance, compatibility, and maintainability, and document the reasoning. Write threat models, review designs, and respond to sandbox es

About LeafLink LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors, and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $5 billion in wholesale cannabis orders annually. Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’; one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare; one of Built In NYC's 'Best Places to Work in 2021'; 2024 Fast Company’s Best WorkPlaces for Innovators for Banking, Finance, and Fintech category; 2024 Green Market Report Award for Best Fintech in cannabis - and we're just getting started! The Role LeafLink seeks a highly skilled Senior BSA/AML Analyst with deep expertise in high-risk complexity banking environments. In this role, you will own end to end financial crimes investigations across a diverse cannabis client portfolio, serving as subject matter expert on FinCEN guidance, state-level MRB regulations, and the unique typologies that emerge when embedded banking infrastructure meets federally controlled industries. This is not a routine compliance role – it requires regulatory prowess, business judgement, and the ability to operate with ambiguity. What You’ll Be Doing Monitor and investigate AML alerts generated across multiple program partners. Conduct due diligence and ongoing monitoring of cannabis cli

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview The Senior Software Engineer on the Ad Monetization team is responsible for bringing interactive advertising experiences to life (such as mini-games, surveys, and more) by transforming approved creative concepts into polished, high-performing ad units. Working closely with engineers, creative leads, and cross-functional partners, this individual owns the technical execution of each experience from implementation through deployment, ensuring every build is reliable, performant, visually polished, and ready for production What You'll Do Build high-quality playable ads and interactive creative units from approved storyboards, design assets, and creative briefs Implement gameplay mechanics, interactive behaviors, transitions, animations, and other UX elements to ensure a seamless user experie

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our mission Healthcare is too hard. At Zocdoc, we work every day to make it easier for patients to get the care they need. As Senior Administrator, Financial Systems & Automation, you’ll help ensure that the systems supporting Zocdoc’s financial operations are reliable, secure, scalable, and easy to use. You’ll own the Finance Applications service experience from intake through resolution, serve as a hands-on NetSuite expert, and help improve the connected tools and processes that Finance and Accounting rely on every day. This role is a strong fit for someone who enjoys solving practical systems problems, improving how work gets done, and taking ownership from the first request through the final outcome. You’ll enjoy this role if you are Energised by owning a system, service queue, or project from beginning to end Comfortable making thoughtful decisions when requirements are incomplete or priorities change Motivated by turning ambiguous problems into clear next steps Someone stakeholders trust for NetSuite guidance, issue resolution, and proce

MongoDB Engagement Managers are quota-carrying Professional Services sales leaders responsible for discovering customer business initiatives, developing services strategies, scoping and negotiating engagements, and driving Professional Services bookings that accelerate customer outcomes and MongoDB adoption. As a Services Seller Engagement Manager, you will be a key leader within the PS team, work cross-functionally with the Sales, Professional Services, and Customer Success organizations to shape how we will help our customers achieve their MongoDB vision. Top- performing Engagement Managers have a unique ability to develop multi-phased services strategies aligned to customer modernization, migration, AI, and application development initiatives, then align with both executive and technical stakeholders to build business cases, define outcomes, and secure investment in Professional Services engagements. To learn more about the Services Seller Engagement Management role, check out these insightful blog posts: Meet a Current Engagement Manager and How Engagement Managers Help Customers Succeed . This role can be based in New York City or Atlanta for our hybrid working model. What you’ll do at MongoDB Understand customer application portfolios and identify opportunities to design delivery programs related to modernization, cloud adoption, AI enablement, and data platform transformation Lead discovery, solutioning, estimation, and commercial negotiations to convert customer business initiatives into Professional Services bookings Collaborate as part of a larger team alongside cloud partners, strategic partners, and your MongoDB account teams to develop and execute customer success and Professional Services growth strategies Maintain a strong sense of ownership, driving all deals or technical scopings from inception to closure Manage the Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business va

Help strengthen network and data security across complex financial services environments, protecting critical infrastructure and sensitive information from evolving threats. The Role As a Senior Network Security Consultant, you will work with clients and delivery teams to strengthen the security, resilience, and protection of enterprise network and data environments across complex financial services organizations. You will bring together expertise across network security, infrastructure, and Data Loss Prevention (DLP), helping clients protect sensitive information while maintaining secure, reliable, and high-performing connectivity. You will support the design, implementation, configuration, monitoring, and ongoing enhancement of security controls across networks, endpoints, email, cloud, web, and other relevant technology environments. Working across cybersecurity, infrastructure, cloud, architecture, identity and access management, risk, compliance, privacy, and business teams, you will investigate security events and incidents, identify vulnerabilities and data protection risks, and translate security requirements into practical controls. As a senior consultant, you will provide technical insight, support complex security initiatives, and help clients improve network resilience and data protection while balancing security requirements with operational and business needs. What You’ll Do Assess, monitor, and analyze network and data security environments, investigating security events, DLP alerts, connectivity issues, potential data leakage, policy violations, and emerging risks. Design, configure, implement, and enhance network security and DLP controls across firewalls, VPNs, network segmentation, endpoints, email, cloud, web, and other relevant channels. Lead and support security implementations, upgrades, migrations, and control enhancements, including technical analysis, testing, documentation, deployment, and post-implementation validation. Investigate comple

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Job Description The Geometry Scalability team builds the systems that power both Avatars and Environments across Roblox. Our mission is to enable millions of developers to build large, high-fidelity worlds and multiplayer experiences that still run smoothly on phones and low-end devices. We’re the team that lets Roblox experiences evolve from simple platformers into massively multiplayer, open-world, AAA-quality games. This is a CEO-level priority: how Roblox “ages up” from kids’ games to experiences everyone wants to play, by making higher-fidelity avatars and environments performant at platform scale. You Will: Design and ship 3D engine systems for avatar and environment geometry, including mesh processing, level of detail, transcoding, streaming, runtime loading, and related performance systems. Partner closely with other teams (Rendering, Avatar, Studio) and external developers so that the features you build are directly usable to create amazing experiences. Profile and improve the performance of our game engine across a wide range of devices, with particular attention to mobile. Lead by example: drive projects end-to-end, mentor other engineers, and help set a high bar for technical qu

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Job Description The Geometry Scalability team builds the systems that power both Avatars and Environments across Roblox. Our mission is to enable millions of developers to build large, high-fidelity worlds and multiplayer experiences that still run smoothly on phones and low-end devices. We’re the team that lets Roblox experiences evolve from simple platformers into massively multiplayer, open-world, AAA-quality games. This is a CEO-level priority: how Roblox “ages up” from kids’ games to experiences everyone wants to play, by making higher-fidelity avatars and environments performant at platform scale. You Will: Design and ship 3D engine systems for avatar and environment geometry, including mesh processing, level of detail, transcoding, streaming, runtime loading, and related performance systems. Partner closely with other teams (Rendering, Avatar, Studio) and external developers so that the features you build are directly usable to create amazing experiences. Profile and improve the performance of our game engine across a wide range of devices, with particular attention to mobile. Lead by example: drive projects end-to-end, mentor other engineers, and help set a high bar for technical qu

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Job Description The Geometry Scalability team builds the systems that power both Avatars and Environments across Roblox. Our mission is to enable millions of developers to build large, high-fidelity worlds and multiplayer experiences that still run smoothly on phones and low-end devices. We’re the team that lets Roblox experiences evolve from simple platformers into massively multiplayer, open-world, AAA-quality games. This is a CEO-level priority: how Roblox “ages up” from kids’ games to experiences everyone wants to play, by making higher-fidelity avatars and environments performant at platform scale. You Will: Design and ship 3D engine systems for avatar and environment geometry, including mesh processing, level of detail, transcoding, streaming, runtime loading, and related performance systems. Partner closely with other teams (Rendering, Avatar, Studio) and external developers so that the features you build are directly usable to create amazing experiences. Profile and improve the performance of our game engine across a wide range of devices, with particular attention to mobile. Lead by example: drive projects end-to-end, mentor other engineers, and help set a high bar for technical qu