Senior Product Support Specialist Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Consumer Payments team powers how customers successfully make payments to Affirm. As a Senior Product Manager, you will create new payment experiences that make repaying easier, improve payment success, and define how payments are processed safely and cost-effectively. This is a highly cross-functional role that sits at the intersection of Product, Engineering, Analytics, Finance, Design, and Partnerships. What you’ll do We are looking for a curious, collaborative Senior Product Manager to improve how customers pay with Affirm. We are looking for a curious, collaborative Senior Product Manager to improve how customers pay with Affirm Focus on the customer, uncovering where paying breaks down through research and data, and sharing those insights across the team Create new payment experiences that make repaying easier, working with Design and Analytics from discovery to launch Design and run experiments that improve conversion, payment success, and cost Shape how payments are processed safely and cost-effectively, weighing performance and risk Be a trusted partner to Product, Engineering, Finance, Design, and Partnerships, exploring new opportunities together, evaluating their impact, and defining sequencing Drive an ambitious roadmap that delivers customer and business outcomes by id

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Consumer Payments team powers how customers successfully make payments to Affirm. As a Senior Product Manager, you will create new payment experiences that make repaying easier, improve payment success, and define how payments are processed safely and cost-effectively. This is a highly cross-functional role that sits at the intersection of Product, Engineering, Analytics, Finance, Design, and Partnerships. What you’ll do We are looking for a curious, collaborative Senior Product Manager to improve how customers pay with Affirm. We are looking for a curious, collaborative Senior Product Manager to improve how customers pay with Affirm Focus on the customer, uncovering where paying breaks down through research and data, and sharing those insights across the team Create new payment experiences that make repaying easier, working with Design and Analytics from discovery to launch Design and run experiments that improve conversion, payment success, and cost Shape how payments are processed safely and cost-effectively, weighing performance and risk Be a trusted partner to Product, Engineering, Finance, Design, and Partnerships, exploring new opportunities together, evaluating their impact, and defining sequencing Drive an ambitious roadmap that delivers customer and business outcomes by id

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 20 million learners and 6,000+ companies , including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About you About the role DataCamp is seeking a dynamic Senior Product Marketing Manager to join our team! In this pivotal role, you will support the creation and execution of our product marketing strategy. Collaborating with our commercial and product teams, you will craft compelling messaging highlighting DataCamp's unique value proposition to professional learners and organizations. Exceptional storytelling and communication skills are essential, alongside a proven ability to lead go-to-market campaign initiatives and deliver measurable results. This role is perfect for proactive problem-solvers who thrive in a hands-on, fast-paced environment. You'll need a sense of urgency, a revenue-driven mindset, and the ability to collaborate with diverse team members, including sales, customer success, product management, and content development teams. Initially, you'll focus on enhancing our messaging and collateral for prospects and existing customers, making this role ideal for candidates with a deep understanding of the data landscape and a passion for developing impactful product marketing initiatives from the ground up. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond jus

The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re helping to define the Work Management category and inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. We're looking for a Senior Product Manager to lead our Integrations Platform team and build the connective tissue between Asana and the broader tools, data systems, and developer ecosystem our customers rely on. On the Integrations Platform team, you’ll define the shared capabilities, architecture, and operating foundations that make integrations secure, reliable, and scalable, including integrations for AI teammates.You're a technical product leader who's genuinely comfortable in the weeds of API design, connectivity architecture, and backend systems, and who knows how to navigate the nuances of a platform partnership from technical scoping through go-to-market, working with technology partners. You thrive on cross-functional collaboration and are excited to partner with engineering, design, user research, product marketing, product leadership, and the rest of our PM team. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for

The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re helping to define the Work Management category and inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. We're looking for a Senior Product Manager to lead our Integrations Platform team and build the connective tissue between Asana and the broader tools, data systems, and developer ecosystem our customers rely on. On the Integrations Platform team, you’ll define the shared capabilities, architecture, and operating foundations that make integrations secure, reliable, and scalable, including integrations for AI teammates.You're a technical product leader who's genuinely comfortable in the weeds of API design, connectivity architecture, and backend systems, and who knows how to navigate the nuances of a platform partnership from technical scoping through go-to-market, working with technology partners. You thrive on cross-functional collaboration and are excited to partner with engineering, design, user research, product marketing, product leadership, and the rest of our PM team. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a skilled and analytical Senior Product Analytics Associate to lead the development and execution of a data-driven product roadmap. The ideal candidate will have a deep understanding of product analytics, strong problem-solving skills, and experience working with cross-functional teams to support strategic initiatives. As a Senior Product Analytics Associate, you will work closely with cross-functional teams including engineering, product, and clinical operations. Roles and Responsibilities: Define, track, and report on product metrics including performance and profitability Build and maintain robust data transformation models using dbt (or similar frameworks like Dataform or SQL-based ETL tools) to ensure analytics-ready datasets Design and interpret A/B tests; when A/B testing is not feasible, apply causal inference methods (e.g., Diff-in-Diff, Propensity Score Matching) to determine product efficacy. Develop ROI projections for analytics projects to prioritize deliverables by business impact Tell compelling stories through data, articulating technical information to a non-technical audience Build and maintain Power BI dashboards to

About the Team OpenAI's Legal team plays a crucial role in furthering OpenAI's mission by tackling innovative, fundamental legal issues in AI. If you're passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises professionals from diverse fields, including technology, AI, privacy, IP, corporate, employment, tax law, regulatory, and litigation. About the Role As a member of our Product Counsel team, you will advise on a broad range of issues arising from hardware products and technologies, with a focus on software that power them. You’ll work closely with software engineering, product, design, and business teams from development through launch and ongoing support. This is a unique opportunity to engage directly with the forefront of AI legal issues. This role reports to our DGC of Hardware. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Work closely with product and engineering teams, participate in architecture and product reviews, and advise throughout development, launch, and ongoing support. Support software and firmware licensing, open-source, compatibility and ongoing device support. Provide broad product counseling on consumer experiences, user terms, disclosures, marketing claims, consumer protection and regulatory requirements. Advise and coordinate on product, commercial, IP, privacy, security, competition, and regulatory legal issues so product decisions and external commitments are consistent. Build practical guidance and review processes, adapt support to changing priorities, and take ownership of emerging issues across teams. You might thrive in this role if you: Have 8+ years of relevant legal experience, including substantial product counseling for consumer devices, software embedded in hardware, gained in-house, at a technology-focused law firm, or both. Can work with

Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada is a leading provider of virtual-first care for weight health, diabetes, hypertension, and musculoskeletal issues. As a Senior Product Manager for Enterprise Solutions, you will lead advance discovery and help to shape strategic customer partnerships in support of Omada’s expansion into the payer, PBM and Provider ecosystem. You will operate between product squads and commercial teams, identifying gaps and opportunities, and advocating for the problems we should be solving with customers and potential partners. You will directly support the Senior Director, Product in high impact special projects. This is a dynamic position in which you will get exposure to many aspects of the business, and will have an opportunity to partner closely with other product managers on the team to build innovative programs and tools. About you: 5+ years of product management experience 10+ years of a combination of market and/or product strategy, product management, general management, software development, consulting, product or business operations Bachelor's degree or equivalent industry experience Passionate about building experiences that people love to use Able to think beyond constraints to imagine new ways to enroll and engage members Excellent organizational and analytical skills with strong technical understanding At home in ambiguous or green field opportunity spaces, with a track record of successfully bringing 0-1 products to market Adept at solving problems with limited resources, and proactively advocating for whatever it is you need to succeed Strong writer and clear communicator Collaborative, and able to drive alignment in a group of stakeholders Comfortable analyzing data and leading research/discovery efforts to understand a problem space, identify opportunities, and propose solutions Human-centered product development and Continuous Discovery experience a plus Expe

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team is at the forefront of building intelligent AI agents that transform how Lyft delivers customer support. As AI capabilities evolve rapidly, we're moving beyond traditional automation to create AI agents that can understand complex customer needs, make intelligent decisions, and resolve issues with human-level quality. This team works cross-functionally to design, deploy, and scale AI agents that handle real customer conversations and empower our human agents with more information to solve issues. They work alongside our support ops and insights teams to create exceptional experiences when our customers need help most. Responsibilities: Build and optimize AI agents that handle customer support interactions across chat and voice channels Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors Write, test, and refine prompt logic and conversation flows for specific customer use cases Partner with support operations teams to understand workflows, pain points, and opportunities Run rapid feedback loops between customer interactions and product development to continuously improve agent performance Serve as the in-house expert on AI agent development,

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit's growth is driving a rapid expansion of its world-wide team and the need for an experienced Senior Technical Program Manager to support the global sales organization through the next several stages of growth. This role will report into the Go-to-Market Strategy organization, and support our major Go-to-Market Systems initiatives. The Go-to-Market Systems team drives high impact projects that aim to build best-in-class tooling for our global sales organization, and enable seamless advertiser experiences. As a Sr. Product Manager on the Go-to-Market Systems team, your focus will be to build the foundations, tools and workflows that will accelerate the growth and efficiency of our GTM organization. You will own the vision, strategy and roadmap of sales technology projects that will drive organizational transformation for Reddit. You’ll collaborate with other GTM leaders, product leaders, data teams, and engineering to run ambiguous business problems into scalable solutions. Location : Must be based within a commutable distance of one of our hub offices in Los Angeles, San Francisco, Chicago, or New York Key Responsibilities Define and drive the product vision, roadmap and architecture for our sales teams focused on growing our advertiser base. Deeply understand problems faced by sellers and advertisers, and proactively identify opportunities to automate and improve the experience. Build best-in-class tools that improve seller productivity in areas such as account planning, custom

Senior Product Manager, Privacy Engineering The Opportunity Privacy is changing quickly. People are more aware of their privacy rights and want more control over their data, especially as AI has become part of our everyday work. Regulations are also evolving rapidly across many regions. These changes matter to Adobe as the company expands across consumer, professional, and enterprise markets worldwide. We are looking for a collaborative and innovative Lead Product Manager to guide the strategy and execution of our vision for experiential privacy. In this role, you will help manage privacy risks, identify new opportunities, and build transparent, user-centered solutions that support Adobe’s values and business goals. This is a highly cross-functional role. You will need to think strategically, influence others, and work closely with teams across Adobe, including Creativity & Productivity, Customer Experience Orchestration, Adobe Unified Platform Engineering, Digital Employee Experience, and Legal. To succeed, you are comfortable with change, act with urgency, take ownership, and deliver results while partnering with multiple teams and managing competing priorities. What You'll Do Understand needs around data protection and privacy compliance in our products, services and platforms. Translate customer, business, and legal needs into clear requirements and engage with engineering teams to deliver outstanding solutions users trust with their data. Help build features, capabilities, and tools composed to keep user and company data protected while offering transparency around how our company processes data. Collaborate with experience design teams driving the creation of mockups and review user interface designs to help ensure all privacy controls are implemented in accordance with privacy policies and requirements. Build, document and communi

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Experience Level: Engineer / Senior Engineer / Principal Engineer (E1–E5) As an NFI Engineer at Micron, you will support the debug and root cause analysis of NAND-related issues across a wide range of end products, including SSDs, UFS and other NAND-based storage solutions. Working closely with Product Development, System Engineering, Firmware, Quality, and Failure Analysis teams, you will investigate complex issues involving NAND devices, firmware interactions, media management, controller interfaces, and system behavior. You will analyze system logs, characterization data, protocol traces, electrical measurements, and failure analysis results to identify root causes and drive corrective actions. The role involves supporting product qualification and sustaining activities, identifying NAND design marginalities and defectivity-related issues, improving product robustness, and developing automation or AI-assisted workflows to improve debug efficiency and accelerate issue resolution. In addition, you will leverage AI-assisted tools, data analytics, and automation solutions to accelerate debug activities, improve root cause turnaround time, and enhance engineering productivity. Engineers are encouraged to explore innovative approaches using AI technolog

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Opportunity Mindbody is seeking a Senior Product Manager, Enterprise Experience to shape the platform capabilities that enable multi-location and franchise businesses to operate as a connected network. In this role, you will own the foundational infrastructure that determines how studios within a multi-location organization relate, synchronize, and operate as one business. This includes cross-studio data relationships, site-to-site navigation, inherited permissions, and the financial machinery behind franchise fees, reciprocity fees, and cross-studio revenue transfers. The ideal candidate has built multi-location hierarchies and behaviors for a B2B SaaS platform and understands the complexity beneath seemingly simple enterprise experiences. You are comfortable working with deep data models, transactional systems, and legacy architecture—and you know how to modernize critical platform capabilities without disrupting the businesses that depend on them. The Role You’ll Play Own the product strategy, roadmap, and execution for Mindbody’s core multi-studio platform capabilities. Define how locations within enterprise and franchise networks are modeled, connected, and managed acro

The Position CallRail is seeking a curious, strategic, and results-focused Senior Product Marketing Manager to lead the development and execution of go-to-market strategies for AI-powered products within our SaaS lead tracking, engagement and insights platform. This is a high-impact role for someone who is comfortable navigating shifting priorities, moves quickly from strategy to execution, and is excited to shape how businesses adopt and get value from AI. You will be a key member of the CallRail marketing team and have the opportunity to work on a diverse set of projects, partnering cross-functionally across sales, product management, and marketing. Success in this role requires a deep understanding of your ideal customer, strong instincts for storytelling and differentiation, and a bias toward action and measurement. You will own performance for the areas you support, but your impact goes beyond the numbers. You will be expected to look around corners, identify opportunities and challenges before they become obvious, and push the organization toward better decisions for our customers and our business. The right candidate will be able to cut through complexity, distill what matters most, and turn a high velocity of new capabilities into simple, intuitive stories that help customers and sales understand the value and ultimately drive acquisition and adoption. What You'll Do Own the positioning and messaging for CallRail’s AI products, serving as the expert on our buyers, market, and competitive landscape. Own performance across your portfolio, using acquisition, adoption, conversion, and churn data to identify opportunities and drive results. Recommend pricing and packaging strategies that drive acquisition, product usage, and revenue growth. Stay ahead of AI adoption, buyer trends, and the competitive landscape, proactively identifying opportunities and insights that shape product, go-to-market, and investment decisions. Partner with Product to