Senior Product Support Specialist Jobs

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role A strong and reliable platform is essential to scaling Sentry for the future. Our Platform organization is responsible for everything that powers Sentry, from cloud infrastructure and streaming systems to storage, deployment, and security. We own the core services and technical foundations that enable every product and engineering team at Sentry to move fast and build with confidence. We’re looking for a Senior Staff Software Engineer to set technical direction across Sentry’s Platform organization and lead engineering work spanning infrastructure, streaming, and storage. Reporting directly to the VP of Platform Engineering , you’ll partner with engineering and product leaders to identify where our platform needs to evolve, make architectural decisions across team boundaries, and lead those changes through production delivery. You’ll stay hands-on through system design, prototyping, and code while helping senior and staff engineers lead work across teams. What You’ll Do Set technical direction for platform initiatives spanning multiple teams, connecting architectural decisions to product needs and business priorities. Identify and lead changes addressing system bottlenecks, reliability risks, and architectural constraints. Own cross-team initiatives from problem definition and design through implementation, rollout, and evaluation. Make tradeoffs across reliability, performance, cost, operational complexity, and delivery speed. Stay hands-on where your contribution matters most, writing code, building prototypes, and helping teams resolve difficult implementation problems. Partner with engineering and product

We are currently hiring for 2 Sr Finance Manager roles. These roles sit at the center of a fast-scaling GTM org on an AI-native transformation journey. You'll be expected to keep pace with rapid growth, bring order to ambiguity, and continuously challenge how the finance function operates — not just run the existing playbook. Reporting to the Director of Finance, one role will own and drive the business partnering for Americas and PLS sales organizations and the other will be focused on the presales and Alliances organizations delivering RoI framework, strategic insights and other financial reporting. We are looking for an AI-native leader who treats AI as a default part of their workflow — automating recurring reporting, building self-serve analytics, and using LLM-based tools to move faster and go deeper than a traditional finance function.Their work will have high visibility and impact on senior leadership at Rubrik. These positions will be based in Palo Alto, California and will require in-office attendance 3 days a week. Responsibilities Global ACV, Opex and RoI Insights - deliver monthly presentations and drive strategic recommendations related to: Impact of Productivity, Attrition and Hiring on ACV Plan/Quota Observed RoI in various sales segments based on all direct/indirect costs supporting those segments Effectiveness of the Product Sales Teams across each product-line Business Partnering with Americas Sales and Global Product Sales A trusted business and analytical partner to Sales and Finance leaders — translates data into clear recommendations and influences decisions, not just reports on them Construct & present monthly and quarterly review of Americas Sales, Global Product Sales, and its supporting organizations to Sales and Finance Executive Leaders Build and present the ROI frameworks for overlay Product Sales teams, build fully loaded PnLs with ecosystem costs Own complete headcount management for Americas Sales and Global Product Sales.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health Digital is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking a Staff Software Development Engineer, who will serve as a senior technical leader on a cross-functional product team responsible for designing, developing, and delivering scalable healthcare technology solutions. You will play a critical role in driving architecture decisions, mentoring engineers, and partnering with product, UX, and business stakeholders to build secure, cloud-native applications that enhance the digital healthcare experience. In this role, you will lead the development of distributed systems and microservices leveraging Java, Spring Boot, event-driven architectures, and modern cloud technologies. This Staff Engineer will also guide data migration and interoperability initiatives, supporting healthcare integrations that enable seamless and secure exchange of clinical data across platforms. The ideal candidate combines strong software engineering expertise with a passion for innovation, technical leadership, and delivering high-quality solutions in an Agile environment. Expectations for the Role Software

About the Team The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As the Manager of Applied AI Architects in London, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for OpenAI's largest and most complex customers across the North EMEA region. Your team will act as the “CTO of the book of business,” partnering with customer executives and technical teams from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with Sales leadership and Account Directors, you will help prioritize customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, actionable adoption roadmaps, and durable customer value and growth. You will remain accountable for the team's technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners. You will serve as an executive technical sponsor for critical engagements, a senior voice of the customer inside OpenAI, and a cross-functional leader who can move confidently between regional strategy, executive decision-making, architectural depth, and han

The Customer Success Manager I oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM I will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction. Key Responsibilities Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams. Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads Facilitation alongside the Implementation team of Diligent’s product and modules with senior stakeholders to the client including C-Suite and Directors. Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives Renewal of the existing book of Business Negotiating bigger deals Required Experience/Skills Up To 3 years of experience required Fluency in additional languages to English are desirable Build and maintain strong

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a Principal Engineer, you will be a senior technical authority who owns complex validation scopes, optimizes test flows, and leads technical problem solving for next generation HBM products. You’ll drive coverage completeness, improve detection efficiency, and mentor junior engineers—ensuring flawless product readiness through deep platform, Verilog simulation, and analysis expertise. Key Responsibilities Validation Execution Lead end‑to‑end Validation Run execution in a high‑pressure, fast‑paced environment , ensuring on‑schedule starts/completions , risk‑aware re‑plans , and efficient IQP/ETV material usage . Own time‑bound data crunching pipelines (automated log parsing, metrics aggregation, anomaly ranking) and deliver decision‑ready summary reports and sightings by agreed Cycle Time. Guarantee coverage completeness across MBIST and flows; drive Hot/Cold corners , TSV screen/AQLK , async timing boundary coverage, and evidence‑backed closure . Platform Leadership Develop and debug test programs on SM3/Cobra and Advantest V93K ; enforce code quality, reviews, and r

P-1489 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems; from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers and customer obsessed, we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The Role We are seeking a Senior Staff Technical Program Manager to own and lead a company-wide portfolio of security programs spanning Trust & Safety Engineering, Identity and Access Management, Platform Security, Security Operations, Product Security, and IT. This role will take a major security risk portfolio from strategy to measurable risk reduction by driving prioritization, architecture alignment, investment planning, execution, adoption, and operationalization. The scope connects customer-facing product security with internal engineering and enterprise controls across Databricks’ product, corporate, and Databricks-on-Databricks environments. Success means advancing a complex security domain, creating clarity where direction is incomplete, and materially improving Databricks’ security posture, customer trust, and ability to operate at scale. The TPM will structure ambiguous problems, evaluate technical and resourcing tradeoffs, establish durable decision mechanisms, and align VP- and Director-level organizations with competing priorities and shared dependencies. This is an executive-facing role and a trusted partner to C-suite executives, VPs of Engineering and Product, Security executives, and senior architects. The TPM will communicate risk, options, decisions, progress, and escal

P-1489 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems; from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers and customer obsessed, we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The Role We are seeking a Senior Staff Technical Program Manager to own and lead a company-wide portfolio of security programs spanning Trust & Safety Engineering, Identity and Access Management, Platform Security, Security Operations, Product Security, and IT. This role will take a major security risk portfolio from strategy to measurable risk reduction by driving prioritization, architecture alignment, investment planning, execution, adoption, and operationalization. The scope connects customer-facing product security with internal engineering and enterprise controls across Databricks’ product, corporate, and Databricks-on-Databricks environments. Success means advancing a complex security domain, creating clarity where direction is incomplete, and materially improving Databricks’ security posture, customer trust, and ability to operate at scale. The TPM will structure ambiguous problems, evaluate technical and resourcing tradeoffs, establish durable decision mechanisms, and align VP- and Director-level organizations with competing priorities and shared dependencies. This is an executive-facing role and a trusted partner to C-suite executives, VPs of Engineering and Product, Security executives, and senior architects. The TPM will communicate risk, options, decisions, progress, and escal

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with retail and consumer businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of Retail customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospects. Partner with Acco

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role We are looking for an experienced Data Steward / Senior Data Steward – Quality Excellence to help drive data quality, governance, and operational excellence across our diverse content domains. In this role, you will work horizontally across multiple content areas to establish consistent data quality standards, strengthen governance practices, identify systemic issues, and drive scalable improvements. You will partner closely with Content Operations, Product, Engineering, and Quality teams to ensure our datasets are accurate, complete, consistent, scalable, and fit for customer and AI use cases. This is a highly cross-functional role for someone who enjoys solving complex data-quality problems, bringing structure to ambiguity, and turning insights into sustainable improvements. What You'll Do Establish and maintain data quality standards, b

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with Healthcare & Life Sciences organizations to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of Healthcare & Life Sciences customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and

About the Team OpenAI's Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy, commercial models, operating mechanisms, and delivery capacity needed to realize value from OpenAI's models and products. The team works across Go-to-Market, Forward Deployed Engineering, Technical Success, Finance, Product, Legal, Data, Systems, and delivery partners. We are building a services motion that is customer-centered, commercially rigorous, operationally scalable, and deliberately connected to product adoption. About the Role We are seeking a senior GTM Strategy & Operations professional to build and scale the operating system for OpenAI's Professional Services business. This is a foundational, hands-on individual contributor role at the intersection of business strategy, finance, go-to-market, and delivery. You will turn ambiguous questions—what we offer, how we price and package it, how we plan capacity, and how we measure performance—into clear decisions and repeatable mechanisms. You will own business planning, pricing and packaging, forecasting and modeling, management reporting, and cross-functional strategic initiatives. You will build integrated views of demand, staffing, revenue, margin, and delivery performance; replace one-off analyses with durable processes; and create operating cadences that help leaders act early. You will be a trusted partner to Professional Services, GTM, FDE, Technical Success, Finance, Product, Legal, Revenue Operations, and Data leaders. The right person combines direct Professional Services judgment with rigorous analytics, executive communication, and the willingness to build the model, process, or dashboard themselves. You’ll be responsible for: Define and drive the business and GTM strategy for Professional Services, including target customer needs, offer portfolio, positioning, pricing and packaging, partner motions,

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The North American Enterprise team drives growth across our commerce and payments portfolio, including Afterpay and Cash App Pay. We partner with leading global brands to help them reach the next generation of consumers, create more flexible commerce experiences, and deliver measurable business results. We are looking for an experienced enterprise seller to build and expand Block’s relationships with some of the world’s largest brands. You will identify new revenue opportunities, develop relationships with senior executives, and lead complex, often first-of-their-kind partnerships from initial strategy through negotiation, launch, and growth. This role sits at the intersection of commerce, payments, technology, and consumer behavior. You will work closely with decision-makers across payments, marketing, digital commerce, finance, and technology while bringing together internal partners across Product, Engineering, Finance, Legal, Risk, Marketing, and Operations. You will thrive in this role if you combine strong commercial instincts with strategic thinking, disciplin

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The North American Enterprise team drives growth across our commerce and payments portfolio, including Afterpay and Cash App Pay. We partner with leading global brands to help them reach the next generation of consumers, create more flexible commerce experiences, and deliver measurable business results. We are looking for an experienced enterprise seller to build and expand Block’s relationships with some of the world’s largest brands. You will identify new revenue opportunities, develop relationships with senior executives, and lead complex, often first-of-their-kind partnerships from initial strategy through negotiation, launch, and growth. This role sits at the intersection of commerce, payments, technology, and consumer behavior. You will work closely with decision-makers across payments, marketing, digital commerce, finance, and technology while bringing together internal partners across Product, Engineering, Finance, Legal, Risk, Marketing, and Operations. You will thrive in this role if you combine strong commercial instincts with strategic thinking, disciplin

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The North American Enterprise team drives growth across our commerce and payments portfolio, including Afterpay and Cash App Pay. We partner with leading global brands to help them reach the next generation of consumers, create more flexible commerce experiences, and deliver measurable business results. We are looking for an experienced enterprise seller to build and expand Block’s relationships with some of the world’s largest brands. You will identify new revenue opportunities, develop relationships with senior executives, and lead complex, often first-of-their-kind partnerships from initial strategy through negotiation, launch, and growth. This role sits at the intersection of commerce, payments, technology, and consumer behavior. You will work closely with decision-makers across payments, marketing, digital commerce, finance, and technology while bringing together internal partners across Product, Engineering, Finance, Legal, Risk, Marketing, and Operations. You will thrive in this role if you combine strong commercial instincts with strategic thinking, disciplin