Senior Product Support Specialist Jobs

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍 London or Barcelona | UK remote | 💰 £124,400 - 165,000 + Incentive Awards tied to your performance + Benefits | Technology — Data We’re looking for a Staff Data Scientist excited to help build the bank of the future. This is a senior individual contributor role for someone who combines deep technical expertise with strong commercial judgement and can apply both to Monzo’s most important and complex challenges. At Monzo, we’re building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over 11 million customers in the UK. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we’re great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker, which gives data scientists the headspace to focus on more impactful business questions and ana

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role You will join the Recon and Reporting team, which owns our post-transaction systems: the platform responsible for reconciling money, tracing the end-to-end flow of funds, and meeting our tax and regulatory reporting obligations to merchants, customers, and authorities worldwide. Reconciliation and financial reporting are essential to running a payments business, and given our transaction volume, this role has direct, measurable impact on financial accuracy and trust. As a Senior Analyst on the team, you will independently own reconciliation and reporting workstreams end to end. You will be the subject matter expert who ensures the numbers tie out: reconciling card-network settlement and report files (Visa, Mastercard, and equivalents), along with data from acquirers, processors, and banks, against our internal payment and ledger data. You will translate ambiguous reconciliation and reporting needs into concrete metrics, controls, and automated solutions, drive discrepancies to root cause and resolution, and directly influence the team's roadmap and the priorities of

Title: Software Engineer II, Backend — Toast International Location: Toronto, ON / Canada Hybrid (Ontario) Level: Software Engineer II (SE2) Who We Are Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Are you bready* for a change? As a Software Engineer II on the Toast Tables International team, you will build and scale the cloud services powering modern table management, guest reservations, and front-of-house hospitality for high-volume restaurants across the UK, Europe, and Canada. In this role, you will work hands-on with distributed microservices in Java and Kotlin—delivering high-impact capabilities such as payment integrations, messaging services, and core platform workflows. You will collaborate with senior engineers, product managers, designers, and mobile/web teammates across North America and Europe to deliver reliable, high-performance features. About this roll* (Responsibilities) Build, test, and deploy scalable backend microservices using Java / Kotlin and AWS infrastructure. Implement core reservation and guest lifecycle APIs, including international phone validation, geoblocking rules, and two-way notification services. Develop transactional and payment components for reservation , pre-authorizations, and Card workflows. Build data sync endpoints and event consumers connecting with POS order data, fulfillment, and Guestbook profiles. Write comprehensive automated unit, integration, and contract tests to ensure zero-regression releases and high test coverage. Monitor service health, analyze logs and metrics (Datadog/CloudWatch), and participate in on-call rotations to maintain platform uptime. Collaborate in team agile ceremonies, code reviews, and technical design discussions, leveraging modern development tools to ship quality software efficiently. Do you have the right ingredients*? (Requirements) 2–4 years of profe

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. FA Lab Senior Manager - Job Responsibilities Position Summary Lead the Failure Analysis (FA) Laboratory to provide world-class analytical capabilities, enabling rapid root cause identification, yield improvement, customer issue resolution, and technology development. Drive laboratory excellence through technical leadership, operational efficiency, talent development, and strategic innovation. Key Responsibilities Technical Leadership Lead and oversee failure analysis activities supporting product development, manufacturing, quality, reliability, and customer escalations. Drive root cause investigations using advanced analytical techniques, including SEM, TEM, FIB, EDS, SIMS, APT, XRM, EBAC, nanoprobing, and other FA methodologies. Provide technical guidance for complex semiconductor device and process failure investigations. Establish analytical strategies and prioritize critical technical issues to meet business objectives. Laboratory Operations Manage day-to-day laboratory operations to ensure safety, quality, productivity, and on-time delivery. Develop and monitor key performance indicators (KPIs) including cycle time, tool utilization, capacity, and customer satisfaction. Oversee equipment planning, budget management, preventive maintenance, and capability upgrades. Ensure laboratory compliance with company standards, quality systems, and EHS requirements. Cross-Functional Collaboration <l

About the Team Netlify's Customer Success team is responsible for making sure customers get real, lasting value from the platform - from onboarding through renewal and beyond. The team works closely with Sales, Product, and Marketing to help customers grow their usage, see clear outcomes, and stay engaged over time. Every motion the team runs - whether it's a renewal conversation, a feature adoption push or customer escalation - is designed to build trust and relationships that compound. This role exists because we have a growing book of SMB accounts that need a dedicated, consistent point of contact. As our Customer Success Associate, you’ll drive broad-stroke outreach and build the workflows to manage them well. You'll carry a book of 120+ accounts with roughly $2M in ARR, and your job is to make sure those customers are engaged, getting value, and set up for renewal. This is an entry-level role with real ownership from day one, and you'll have mentorship from senior teammates as you ramp into the commercial side of the work. What You'll Do Own the day-to-day relationship for your book of accounts, serving as the primary point of contact and keeping customers informed, engaged, and successful on the platform Contribute ideas to dashboards and workflows to track your book of business - renewal timelines, health signals, engagement levels, and expansion indicators - so nothing falls through the cracks With guidance of leadership, drive outreach to customers ahead of renewal, lead those conversations, handle objections, and negotiate terms on flat renewals and smaller expansions, looping in Sales when a meaningful expansion opportunity emerges. Track and forecast your renewal book on a rolling basis, proactively surfacing risks and creating plans to address them before they become problems Use product usage data and customer outcomes to demonstrate value in renewal conversations and ongoing check-ins Identify opportunities for feature adoption and product expan

Datadog is seeking a strategic and data-driven Principal, Growth Marketing Manager – SEO/GEO to lead our organic growth through content and off-page strategy. This role is centered on defining what content we create, where it lives, and how it drives discovery across both traditional search engines and emerging AI/LLM platforms. You will partner closely with Website Experience, Product Marketing, and Engineering to identify and execute on content opportunities that drive measurable traffic and pipeline impact, while relying on Web Experience for technical SEO execution. This is a senior individual contributor role for someone who wakes up thinking about content ecosystems, audience intent, and how to win in organic discovery at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own Datadog’s content-led SEO/GEO strategy, defining the topics, formats, and ecosystems that drive measurable growth in traffic and pipeline Identify and prioritize high-impact content opportunities across product areas and influence cross-functional teams to bring that content to life Map and optimize Datadog’s presence across the full ecosystem of LLM-ingested content (e.g., YouTube, Reddit, review sites) to improve AI-driven discoverability Design and execute a comprehensive off-page strategy, including link acquisition, digital PR, and authority-building initiatives Partner closely with the Website Experience team, who owns technical SEO, to ensure content is effectively surfaced, indexed, and performant Create and contribute to high-impact content (e.g., flagship pieces, new formats, or experimental channels), setting the standard for quality and SEO performance Evaluate emerging trends in search, AI, content consumption, and digital discovery, translating market shifts

Platform Deployment Management Lead Description - Job Summary • This role is responsible for leading the development and success of software products or features. The role formulates strategies and meticulous software plans for organization's platforms and technologies. The role recruits, motivates, mentors, coaches, develops, and retains a high-performing team of product managers and product marketers. Responsibilities • Plays a leadership role and drives the progress of the product management function. • Leads cross-functional teams through agile development processes, including sprint planning, daily stand-ups, and retrospectives. • Monitors competitive market to determine client needs for certain product improvements. • Strategically partners with key senior stakeholders to understand needs and priorities. • Recommends product requirements and definitions to align with stakeholder's needs. • Collaborates with the software engineering team on feature ideas and prototypes to bring potential solutions to life. • Advises key stakeholders on the portfolio strategy across all phases of the lifecycle. • Tracks and reports key metrics to drive future product developments. • Collaborates with marketing and sales teams to develop go-to-market strategies, product launch plans, and marketing collateral. • Demonstrates process improvement and project management experience, preferably with the implementation of large projects. Education & Experience Recommended • Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 10&#43; years of work experience, preferably in product management, digital or software product development, or a related field.

Healthcare is complex. We’re here to change that. RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone. Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other. AT A GLANCE We are looking for a strategic and experienced Associate Director, Client Operations to lead the relationship with one of our key Quit for Life accounts, while also leading and developing part of the Client Management team within our State Quit Services organization. This role sits at the intersection of senior client leadership and people management — owning the health, growth, and retention of one of our key accounts while building the capability and career growth of the team supporting our broader State Quit for Life portfolio. This role works closely with our product, engineering, billing, evaluation, and reporting teams, and represents Client Services in cross-functional and executive-level conversations about account strategy, escalations, and growth. We're looking for a leader who is highly detail-oriented, thrives under deadline pressure, brings sound judgment to ambiguous or high-stakes situations, and has a genuine passion for public health. This is an ideal position for a candidate who wants to combine hands-on ownership of a key client with the opportunity to coach and grow a team, and who is passionate about furthering the work of tobacco and nicotine cessation. Where You'll Be Preferred locations: Florida, North Carolina, & Georgia What You’ll Do Client Management Leadership Act as the client's internal advocate, building strong cross-functional partnerships to ensure satisfaction, retention, and delivery excellence Serve as the senior relationship owner and primary escalation point for our largest State Quitline account, building trusted, executive-level relationships with state stakeholders Provide strategic consultative guidance o

About The Role The Director, Strategic Alliances, EMEA will be responsible for defining and executing Diligent's partnerships strategy across the EMEA region as a senior individual contributor. This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Diligent's enterprise footprint, and drive revenue growth through partner resell and co-sell motions — with a particular focus on advisory and consulting firms (Big 4 and Tier 2) and large resellers/channel partners. This senior leader will develop deep insight into regional market dynamics and build the foundational partner ecosystem across advisory/consulting firms, resellers, and channel partners at the pace needed to match Diligent's rapid growth. This is fundamentally a builder's role — the person in this seat will need to build and own the region and its relationships largely from the ground up. This role requires close collaboration with Sales, Product, Marketing, and Customer Success teams. Success will be measured by partner-sourced and partner-influenced revenue, new logo acquisition, expansion of product usage through partners, and the establishment of scalable partnership models that can be operationalized as the business grows. Responsibilities Partnership Strategy & Execution Execute the EMEA partner strategy in alignment with Diligent's global objectives and regional go-to-market plans. Identify, prioritize, and secure strategic partnerships across advisory/consulting firms (Big 4 and Tier 2) Develop partner value propositions, commercial frameworks, and engagement models tailored to EMEA market needs. Establish repeatable partnership structures, playbooks, and success metrics that can scale over time as the region and partner base grow. Channel & Revenue Impact Drive partner-sourced and partner-influenced p

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Principal Engineer at Micron’s HBM New Product Validation team in Boise, ID you will be a senior technical guide responsible for validation strategy and readiness for future-generation High Bandwidth Memory (HBM) products. You will apply deep expertise in complex RAM and high-bandwidth memory architecture and building to establish architecture validation strategies. You will impact decisions that improve validation observability and debug efficiency . You will lead investigations of complex architecture, building , and silicon issues from pre-silicon simulation through post-silicon characterization. You will partner across Design Engineering, Design Validation, Product Engineering, Systems teams, and will develop and promote AI-enabled validation methodologies that improve efficiency, quality, and scalability. Responsibilities: Define architecture-aware validation strategies and coverage direction for future-generation HBM products. Drive validation readiness for next-generation products by preparing strategies, test environments, and execution plans before first silicon, reducing risk, accelerating issue resolution, and preventing late-stage surprises. Evaluate new DRAM/HBM architectural features and define validation requirements and testability needs before DBR. <span style="color:#

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As an Early Stage Sales Manager at Vanta, you’ll have the opportunity to build, lead, and develop a team of ambitious Account Executives focused on helping early-stage companies grow securely. You'll collaborate closely with senior leadership and cross-functional partners including product, marketing, and engineering to expand our presence in the small business segment. Your work will directly shape Vanta’s go-to-market strategy as we scale, refine our sales motion, and strengthen our position as the leading trust management platform for early stage companies. You'll partner with your team to drive new business growth, working with founders and early operators at fast-growing companies to transform how they approach security and compliance. This is your chance to make a substantial impact at an innovative, mission-driven company. The Early Stage segment in North America is the top-performing team at Vanta. Our reps are averaging 145% quota attainment. The segment closed at 119% of target this period. You'd be stepping into a proven, high-performing part of the business with real momentum, and the room to push it further. What you’ll do as a Early Stage Sales Manager at Vanta: Lead, mentor, and coach a small but high-performing team of Account Executives, equipping them with the tools and guidance to succeed in fast-paced, founder-led sales cycles. Drive new business growth through proactive prospecting, consultative selling, and ownership of the full sales cycle. Build and refine repeatable sales playbooks and processes that can scale as the team grows. Provide accurate forecasting and pipeline management, ensuring visibility f

About the Team The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an Applied AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In th

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Senior Inside Sales Representatives supporting customers across APAC. Your team will manage a range of customer motions, including inbound demand, unassigned accounts, renewals, expansion opportunities, and coverage for complex or multi-org accounts. You’ll ensure a best-in-class customer experience while driving predictable retention and growth outcomes. You’ll play a key leadership role in scaling our Inside Sales organization across a diverse and fast-growing region. You’ll build an inclusive, high-performance culture rooted in coaching, collaboration, and accountability, while partnering closely with regional Sales leaders, Customer Success, and cross-functional teams to strengthen customer coverage, forecast accuracy, and execution. This is a full-time role based in our Singapore hub. What you'll do at Figma: Hire, onboard, and coach Inside Sales Representatives and Senior Inside Sales Representatives, providing consistent 1:1s, career development, and skill-based coaching Own team performance across retention and growth motions, monitoring key metrics including NRR, GRR, expansion, churn, contraction, pipeline health, and forecast accuracy Lead forecasting, pipeline reviews, and deal inspection to drive accuracy, consistency, and timely execution across the region Use customer and business data to identify risks and growth opportunities, coaching the team to act early and strategically Coac

Become a part of our caring community Join a high-impact leadership role at the forefront of healthcare transformation. As the Lead Enterprise Architect, you will shape the future of technology across a complex and rapidly evolving healthcare ecosystem spanning payer, provider, pharmacy, clinical, corporate, and digital technology domains. This is an opportunity to influence enterprise-wide strategy, drive modernization at scale, and partner directly with executive leadership to deliver innovative, secure, and resilient technology platforms that improve business outcomes and healthcare experiences. You'll collaborate with senior tech domain leaders, product and engineering teams, infrastructure organizations, and cybersecurity stakeholders to define modern architecture standards, accelerate innovation, and enable scalable enterprise capabilities across the organization. We're looking for a strategic technology leader who combines deep architecture expertise with strong business acumen and healthcare industry knowledge. The ideal candidate is passionate about solving complex enterprise challenges, influencing organizational direction, and building future-ready platforms that balance agility, performance, security, and operational excellence. You will report to an Associate Director of Enterprise Architecture. The Lead Enterprise Architect is responsible for defining enterprise-wide technology strategy and architecture standards. These standards and modernization roadmaps apply across a complex healthcare ecosystem, which spans payer, provider, pharmacy, clinical, corporate, and tech domains. Additionally, the Lead Enterprise Architect governs digital transformation initiatives. This role partners with executive leadership, product teams, engineering organizations, infrastructure teams, cybersecurity, and business stakeholders to drive enterprise architect

About the Team OpenAI Finance helps ensure the organization is set up for success in pursuit of its mission of ensuring that artificial general intelligence benefits all of humanity. Within Finance, the Revenue Accounting, Technical team partners with Product, Strategic Partnerships, Business Development, Growth, Legal, Deal Desk, GTM, Strategic Finance, Revenue Accounting, and Finance Systems to enable scalable, operationally sound monetization. We advise on commercial and contract design, establish clear accounting positions under ASC 606, and translate those conclusions into repeatable processes, systems, controls, and reporting. About the Role We’re looking for a Manager of Revenue Accounting, Technical to drive the end-to-end technical revenue and operational workstream for OpenAI’s strategic commercial deals—from early structuring and deal-desk review through contracting, launch, and ongoing governance. Reporting to the Head of Revenue Accounting, Technical, you will serve as a key revenue advisor for complex and non-standard strategic deals, translating commercial objectives into revenue models that are economically sound, accounting-compliant, and operationally executable. You will partner with senior team members on the most novel or high-risk matters across strategic collaborations, cloud marketplaces, platform and distribution deals, licensing and revenue-share models, joint go-to-market initiatives, research collaborations, and other emerging commercial structures. You will engage from the earliest stages of a deal to shape economics, pricing, commercial terms, contract language, and product design; define the supporting data, billing, settlement, reporting, systems, controls, and revenue-recognition model; and drive cross-functional readiness through launch. After launch, you will help govern amendments, monitor whether the model is operating as intended, resolve execution issues, and evolve the approach as the partnership or business model changes. Thi