Senior Product Support Specialist Jobs

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The North American Enterprise team drives growth across our commerce and payments portfolio, including Afterpay and Cash App Pay. We partner with leading global brands to help them reach the next generation of consumers, create more flexible commerce experiences, and deliver measurable business results. We are looking for an experienced enterprise seller to build and expand Block’s relationships with some of the world’s largest brands. You will identify new revenue opportunities, develop relationships with senior executives, and lead complex, often first-of-their-kind partnerships from initial strategy through negotiation, launch, and growth. This role sits at the intersection of commerce, payments, technology, and consumer behavior. You will work closely with decision-makers across payments, marketing, digital commerce, finance, and technology while bringing together internal partners across Product, Engineering, Finance, Legal, Risk, Marketing, and Operations. You will thrive in this role if you combine strong commercial instincts with strategic thinking, disciplin

Role Description Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct. Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact. You will own the program outcomes and operational rigor — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market. Responsibilities Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue. Set the creative and editorial direction and maintain the evidence taxonomy, freshness,

Role Description Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct. Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact. You will own the program outcomes and operational rigor — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market. Responsibilities Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue. Set the creative and editorial direction and maintain the evidence taxonomy, freshness,

*Due to the nature of the projects and specific client security clearance requirements, this role requires the successful candidate to be a Singapore Citizen or Singapore PR. Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than testers; they're team motivators and strive to inspire all teammates to weave quality into their mindsets and code. Job responsibilities Aim to shift quality to the left in alignment with senior client stakeholders. Partner with senior stakeholders to understand the product, create a quality strategy and ensure that the teams are empowered to implement it. Highlight risks to software delivery and assist in managing them alongside the leadership team. Regularly carry out exploratory testing to gain insights and uncover potential risks. Drive improvements for clean code, tests, testability and advice on test tools/frameworks. Define, discuss and implement a program approach to testing across multiple products/services and domains, commonly referred to as “UAT”, “E2E”, etc. Influence a consistent approach in automation of tests across teams in a program, e.g. nomenclature, domain boundaries, contracts between services, distinct layers, common tooling and dashboard representations in the right situation. You will be nimble and alter your team's approach based on an industry's standards and regulations. Coach team members across roles to help deliver better quality software and help them adopt a testing mindset. Advocate QA expertise to the tech community inside Thoughtworks and throughout the broader industry, speaking at conferences and acting as a mentor for junior-level QAs. Job qualifications Technical Skills You have worked as a Quality Analyst

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is seeking a proven, senior demand generation leader to own the full pipeline engine from always-on digital programs to brand and thought leadership amplification, digital events, and sales development. The right candidate brings a track record of building integrated, data-driven marketing motions in fast-growing B2B SaaS companies and can operate at both the strategic and executional levels. You will report to the VP of Revenue Marketing and serve as a key GTM partner to Sales, RevOps, and Marketing leadership. This role carries direct accountability for the marketing-sourced and marketing-influenced pipeline across new-logo and expansion efforts. What would you do if hired? Always-On Demand Generation Drive MQL-to-SQL conversion through full-funnel campaign architecture; from top-of-funnel awareness to qualified pipeline handoff Partner with Marketing Ops and RevOps to ensure clean attribution, lead routing, and funnel reporting in HubSpot and Salesforce Manage paid media budgets with a rigorous test-and-optimize cadence; own program ROI and CAC reporting Develop programs in partnership with ABX Campaign Architecture to drive account engagement and pipeline acceleration for target ICP accounts Content Strategy & Thought Leadership Promotion Lead content distribution strategy across owned, earned, and paid channels ensuring thought leadership assets (research reports, Gartner MQ, analyst content) are activated across every demand motion Collaborate with Product Marketing and Content teams to develop demand-generating content: webinars,

Scientist R&D We are seeking an innovative Scientist to join Natera's Platform Technologies team within the Research & Development organization. In this impactful role, you will conduct pre-product research to develop and advance cutting-edge NGS technologies and expand Natera's growing technology portfolio by planning, designing, and executing laboratory research. Additionally, you will investigate the feasibility of applying a wide variety of scientific principles and concepts to potential products and problems, based on your broad knowledge of state-of-the-art principles and theories. The ideal candidate will have a strong foundation in molecular biology, demonstrated experience in developing Next Generation Sequencing (NGS) technologies, and the ability to work independently with minimal supervision. Primary Responsibilities: Contributes substantially and intellectually to research and development Leads research projects to design and demonstrate the feasibility of novel nucleic acid based diagnostic methods Independently develops plans, generates ideas, and advances research objectives with minimal oversight Plans and executes complex laboratory experiments, analyzes data, and applies insights to guide and refine project direction Defines project plans with stakeholder input and coordinates efforts to achieve milestones within established timelines Coordinates the execution and analysis of effective experiments with statistics and bioinformatics teams Proposes, investigates, and implements innovative solutions to advance research objectives and overcome technical challenges Communicates progress directly with colleagues and senior management, providing regular updates on project outcomes and next steps Minimum Qualifications: Ph.D. or equivalent in molecular biology, genomics, or a closely related discipline Minimum 2 years of industry experience post-Ph.D., or at least 1 year of industry experience following the completion of postdoctoral

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Mixed Methods User Experience Research Intern to join our team, which aspires to elevate the user experience for our drivers and riders across 300+ cities nationwide. You will conduct research studies, as well as participate in studies alongside more senior researchers from which you’ll gain strong mentorship. You will partner with Design, Product Management, Analytics, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and communicate results and actionable recommendations across the company. Interns contribute to user-facing products, working side-by-side with top User Experience Research team members in the industry while having autonomy from the get-go. Lyft fosters a collaborative environment in the office, so there's always a sharp mind eager to hear about your next idea. So what's yours? Responsibilities: Design and conduct studies across key Lyft product areas -- independently and in conjunction with more senior researchers. You will utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful Review, analyze, and communicate qualitative and/or quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users Experience: Currently pursuing a Bachelor's, Master's or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field from a university in Canada with a graduation date between December 2027 and Summer 2028 (required) Available during Summer 2027 for an internship in Toronto Extraordinary organizational skills and meticulous eye

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! We are seeking a high-performing, results-driven Enterprise Sales Director to join our revenue team. In this role, you will be responsible for driving net-new software revenue by selling Bazaarvoice’s suite of enterprise solutions to Fortune 500 Consumer Packaged Goods (CPG), Retail, and E-commerce organizations. You will target senior executive stakeholders—including Chief Marketing Officers, Heads of E-Commerce, Digital Transformation Leaders, and Brand Directors—navigating complex multi-month sales cycles, negotiating high-value annual contracts, and delivering consultati

Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than testers; they're team motivators and strive to inspire all teammates to weave quality into their mindsets and code. Job responsibilities Aim to shift quality to the left in alignment with senior client stakeholders. Partner with senior stakeholders to understand the product, create a quality strategy and ensure that the teams are empowered to implement it. Highlight risks to software delivery and assist in managing them alongside the leadership team. Regularly carry out exploratory testing to gain insights and uncover potential risks. Drive improvements for clean code, tests, testability and advice on test tools/frameworks. Define, discuss and implement a program approach to testing across multiple products/services and domains, commonly referred to as “UAT”, “E2E”, etc. Influence a consistent approach in automation of tests across teams in a program, e.g. nomenclature, domain boundaries, contracts between services, distinct layers, common tooling and dashboard representations in the right situation. You will be nimble and alter your team's approach based on an industry's standards and regulations. Coach team members across roles to help deliver better quality software and help them adopt a testing mindset. Advocate QA expertise to the tech community inside Thoughtworks and throughout the broader industry, speaking at conferences and acting as a mentor for junior-level QAs. Job qualifications Technical Skills You have worked as a Quality Analyst as part of a wider development team, pairing with Devs, Business Analysts, Infrastructure Engineers, and Designers to embed quality and testing mindsets within different roles

Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than testers; they're team motivators and strive to inspire all teammates to weave quality into their mindsets and code. Job responsibilities Aim to shift quality to the left in alignment with senior client stakeholders. Partner with senior stakeholders to understand the product, create a quality strategy and ensure that the teams are empowered to implement it. Highlight risks to software delivery and assist in managing them alongside the leadership team. Regularly carry out exploratory testing to gain insights and uncover potential risks. Drive improvements for clean code, tests, testability and advice on test tools/frameworks. Define, discuss and implement a program approach to testing across multiple products/services and domains, commonly referred to as “UAT”, “E2E”, etc. Influence a consistent approach in automation of tests across teams in a program, e.g. nomenclature, domain boundaries, contracts between services, distinct layers, common tooling and dashboard representations in the right situation. You will be nimble and alter your team's approach based on an industry's standards and regulations. Coach team members across roles to help deliver better quality software and help them adopt a testing mindset. Advocate QA expertise to the tech community inside Thoughtworks and throughout the broader industry, speaking at conferences and acting as a mentor for junior-level QAs. Job qualifications Technical Skills You have worked as a Quality Analyst as part of a wider development team, pairing with Devs, Business Analysts, Infrastructure Engineers, and Designers to embed quality and testing mindsets within different roles

About the Team The ChatGPT Library team is building the place where people can save, organize, rediscover, and build on the content they create with ChatGPT. Our goal is to make ChatGPT more useful over time by helping users seamlessly return to important files, images, conversations, and other content across their devices. The team works at the intersection of product engineering, design, and AI research to create intuitive, personalized experiences that make users’ content easy to find and act on. On Android, we are focused on delivering fast, reliable, and deeply native experiences that put a user’s evolving body of work at their fingertips. About the Role We are looking for a senior Android engineer to help build the future of ChatGPT Library on mobile. You will own high-impact product experiences across the Android stack, shaping how millions of people save, organize, discover, and interact with their content in ChatGPT. In this role, you will: Build and ship new Android experiences that help users easily access, organize, and build on the content they create with ChatGPT. Own features end to end—from early product exploration and technical design through implementation, experimentation, launch, and iteration. Develop scalable, maintainable foundations that allow Libraries experiences to evolve quickly as new AI capabilities emerge. Improve the architecture, performance, reliability, and responsiveness of content-rich experiences across a wide range of Android devices. Thoughtfully integrate Android platform capabilities to create experiences that feel intuitive and native to mobile. Partner closely with product, design, research, data science, and engineering teams to translate emerging AI capabilities into useful, polished products. Help establish technical direction and raise the quality bar for Android development across the team. How We Work We care deeply about building products that are intuitive, useful, and trustworthy. We move quickly from ideas to wo

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We're looking for a Senior Client Account Manager for the Tech vertical of Large Customer Sales. This person will closely collaborate with Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform. Please note that this role is required to be based out of San Francisco or Los Angeles. Responsibilities: Collaborate closely with Client Partners to meet and exceed clients’ marketing goals. Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with Fortune 500 clients to drive year-on-year Reddit revenue growth. Lead and execute campaign launches from start to finish and deliver insightful optimizations to agency and client partners Ongoing management of internal account operations (revenue delivery and troubleshooting issues) Educate brands and media agencies, effectively communicate value proposition and best practices Consult clients on their awareness and direct response objectives, and partner closely with Client Partners to craft thoughtful and creative media plans Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles Proactively seek and represent client needs and asks to cross-functional stakeholders Shape Reddit’s native ads product roadmap, for mobile and in general, by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders Proactively and continually identi

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are looking for a Director, Technical Revenue Accounting to join our Accounting Team. In this role, you will own the company’s most complex ASC 606 technical positions, lead the revenue accounting memo portfolio, and serve as the senior accounting decision-maker for new product revenue recognition treatments, non-standard deal structures, and partnership / marketplace go-to-market initiatives. You will partner directly with Deal Desk, Product, Legal, and Partnership leadership and set the technical revenue policy direction for the company! If you are looking for an opportunity to make a significant impact on the financial infrastructure of an innovative company, come join us in our mission to build cutting-edge, safe AI. Key responsibilities Own the company’s ASC 606 technical accounting memo portfolio — authoring and reviewing position papers on the most complex and judgment-intensive revenue recognition scenarios, including the SSP study Lead the technical revenue assessment for all new product offerings (NPI) and programs, serving as the accounting decision-maker on performance obligation identification, SSP evaluation, and contract modification frameworks, and providing authoritative guidance to Product, Pricing, and GTM cross-functional teams Serve as the senior Revenue Accounting partner to Deal Desk, Sales, and Legal — structuring non-standard deal terms, and providing real-time revenue recognition guidance on the company’s largest and most strategic commercial arrangements Provide technical accounting guidance on partnership and marketplace arrangements for cloud third-party channels, including principal-vs-a

About the Team The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As the Manager of Applied AI Architects in Tokyo, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for OpenAI's largest and most complex customers across Japan. Your team will act as the “CTO of the book of business,” partnering with customer executives and technical teams from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with Sales leadership and Account Directors, you will help prioritize customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, actionable adoption roadmaps, and durable customer value and growth. You will remain accountable for the team's technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners. You will serve as an executive technical sponsor for critical engagements, a senior voice of the customer inside OpenAI, and a cross-functional leader who can move confidently between Japan strategy, executive decision-making, architectural depth, and hands-on coaching. In t

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay (BNPL), to provide a better way to send, spend, invest, borrow and save to our 100+ million targetable customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App and Afterpay have thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role Cash App and Afterpay are scaling its commerce media business in the U.S., and we're building the team that will define what it becomes. We're looking for our first dedicated ad sales hire for the Cash App Media Network — a hybrid Account Executive/Account Manager who can both win new business and grow it once it's won. This is a 0-to-1 role: you'll be prospecting and closing new commerce advertising partnerships one day and managing and expanding existing relationships the next, with the flexibility to be a builder and a catch-all as we stand up the function. Beyond external sales, you'll be a key internal evangelist for commerce media — helping cross functional teams, such as Growth Marketing and Partner Marketing, understand how our advertising solutions can act as a multiplier for their own goals, not just a standalone revenue line. You'll be equally comfortable pitching a brand-side CMO and pitching an internal XFN lead on why this matters. The ideal candidate has a proven track record in programmatic and social platform sales and/or senior level accoun