Senior Product Support Specialist Jobs

P-1478 The Agentic Applications team at Databricks is on an ambitious journey to transform how we run the business. Our mission is to build resilient, in-house platforms and AI-powered capabilities that provide a genuine competitive advantage, powering our next doubling in size and revenue. As a Senior Staff Software Engineer on the Agentic Applications team, you will play a critical role delivering end-to-end applications that power our business and empower our employees with truly assistive technologies. You will be responsible for defining the technical roadmap, designing critical software systems, raising the bar on engineering excellence, mentoring junior engineers, and tackling the most challenging technical issues facing the team. You will be the technical leader for a team of software engineers. The impact you’ll have : Define the technical strategy and roadmap for building in-house solutions for critical internal workflows Partner closely with product management, design, and other engineering teams to build end-to-end, AI-powered solutions Eliminate technical risk by solving the most technically challenging issues or tackling the most complex development tasks facing the team Drive team best practices for engineering excellence, including design quality, operational reviews, testing strategies, and incident management. What we look for: 12+ years of software engineering experience, with a strong track record of technical leadership and impact. 3+ years of engineering leadership experience, serving as the technical owner for the software systems owned by your team. Experience designing and building end-to-end, full-stack cloud-native applications Customer obsession and product engineering mindset Strong communication skills and ability to influence technical and business stakeholders History of raising the engineering quality bar, focus on execution and operational rigor Strong ability to collaborate across product, engineering, and business team

(P-1286) At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Networking Infrastructure is a core part of the platform that powers all our data and AI products. The platform also powers key enterprise security features used by customers across all our products to build connectivity solutions to cloud resources and prevent data exfiltration. We are seeking experienced Senior Software Engineers with large-scale distributed system experience to join the Networking Infrastructure team. You will design and automate the networking foundations for large-scale compute clusters across all the major cloud providers, connecting millions of VMs running on Databricks. You will lead the design and development of secure and scalable connectivity that powers all the data / AI workloads. You will work closely with cross-functional teams, including product management, operations, and other engineering teams, to ensure the delivery of robust, scalable, and efficient networking systems. This is an excellent opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about solving novel multicloud and distributed systems challenges. What we look for: 5+ years of production-level experience in one of: Python, Java, Scala, C++, or a similar language 4+ years of experience developing large-scale distributed systems from scratch Experience working on a SaaS platform or with Service-Oriented Architectures. Extensive experience working on large-scale compute clusters, network connectivity, and automation. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is

(P-1286) At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Networking Infrastructure is a core part of the platform that powers all our data and AI products. The platform also powers key enterprise security features used by customers across all our products to build connectivity solutions to cloud resources and prevent data exfiltration. We are seeking experienced Senior Software Engineers with large-scale distributed system experience to join the Networking Infrastructure team. You will design and automate the networking foundations for large-scale compute clusters across all the major cloud providers, connecting millions of VMs running on Databricks. You will lead the design and development of secure and scalable connectivity that powers all the data / AI workloads. You will work closely with cross-functional teams, including product management, operations, and other engineering teams, to ensure the delivery of robust, scalable, and efficient networking systems. This is an excellent opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about solving novel multicloud and distributed systems challenges. What we look for: 5+ years of production-level experience in one of: Python, Java, Scala, C++, or a similar language 4+ years of experience developing large-scale distributed systems from scratch Experience working on a SaaS platform or with Service-Oriented Architectures. Extensive experience working on large-scale compute clusters, network connectivity, and automation. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is

Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of: Building custom AI applications that will impact millions of citizens and government employees Generating high-quality training data for custom LLMs Upskilling and AI advisory services to spread the impact of AI As a Strategist, you’ll be responsible for growing the Global Public Sector business unit and partnering with technical stakeholders to identify and win major opportunities in the public sector and selected accounts across Qatar. You will develop and execute on a go to market strategy for customer acquisition, navigating a dynamic and often unstructured environment to make impactful decisions. This is a technical role that requires the following: A deep interest in AI and data and the ability to articulate technical concepts in simple, precise language Experience successfully navigating and partnering with governments and senior stakeholders across Qatar Working cross-functionally with Scale Leadership, Product, Marketing, Legal, Finance, Operations, and Compliance to ensure customer success An ability to earn trust and develop close relationships with key decision-makers and influencers within accounts An ability to uncover business challenges, shape and scope how AI can address these challenges, and build business cases to show the impact and value of Scale’s offerings At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI and be a founding member of our team, we’d love to hear from you. You will: Work closely with Scale Leadership, Head of EMEA, Engagement Management, Account Executives and the EMEA Strategy team on overall GTM strategy across Qatar Work with potential clients to identify impactful AI solutions and shape and scope

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London or UK remote | 💰 £100,000 to £130,000 + Incentive Awards tied to your performance + Benefits | Technology - Data ⭐ About Data at Monzo Data is at the heart of how we make decisions and build products at Monzo. Our Data teams bring together Data Science, Analytics Engineering, Data Analytics and Machine Learning, working closely with Product, Engineering and other teams across the business. Our Data Scientists are embedded within product and business areas across Monzo, where they use experimentation, causal inference, statistical modelling, machine learning and analytics to understand our customers, identify opportunities and influence the direction of our products and strategy. As a Data Science Manager , you'll lead a team of Data Scientists and other Data professionals within one of these areas, combining people leadership with strategic data leadership and close partnership with senior stakeholders. 🔑 You'll play a key role by... You’ll work closely with Product, Engineering and senior leaders to ensure data plays a central role in how we understand problems, make decisions and develop our products. You'll le

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The Role: We are seeking a highly experienced and strategic Staff Machine Learning Engineer to join our AI & Data Science team. This is a senior-most individual contributor role where you will be responsible for owning the end-to-end Machine Learning Development Lifecycle (MDLC). You will architect, build, and deploy production-grade, scalable ML systems that transform massive volumes of user-generated content into actionable insights for our customers. This position requires a proven track record of solving complex, unstructured data challenges and a deep expertise in buildi

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Engineering Architect Team The Architecture team is a small group of very senior engineers reporting to our VP of Engineering Excellence, working broadly across the organization in collaboration with Engineering, Product, and Security. We partner deeply with other Engineering teams for large projects, and provide direction and architectural guidance for smaller initiatives. We have a dual-pronged charter to “level up the tech stack and level up the people stack” via both technical contributions and partnerships/mentoring. In this role, you will have the opportunity to significantly contribute to Auth0’s future technology direction. Through your experience, knowledge of industry trends, and technical abilities you will provide guidance, build proof of concepts, and deliver production software implementations that help Auth0 Engineering teams move faster by using and developing standard patterns and technologies. You will also help advance the engineering culture and help uplevel other engineers. Note that while this role involves a lot of guidance, documentation, and leadership, it also requires substantial hands-on coding and development of both applications and systems. What you’ll be doing You will collaborate with Product, Security, and Engineering teams to define and continually improve Auth0’s technology stack and architecture. Foster and lead innovation in the IAM space, with a strong focus on Agentic Identity Lead initiat

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, Paypal, Affirm, Polygon, Kraken, Nium & others. We’re backed by Accel, Lightspeed, NfX and other top-tier investors. Role Overview Business Operations is OpenFX's execution and coordination layer for business-critical initiatives that need several functions to work together: launching new currencies and regions, bringing banking and liquidity partners live, operationalising newly acquired licences, and fixing the cross-team processes that slow us down. The team is deliberately hands-on and horizontal. It creates clarity in ambiguous, high-priority problems, fills execution gaps, and stays with the work until it is delivered, then hands ongoing ownership back to the function that should own it. We are hiring a Business Operations Manager based in the United States to be the single accountable owner for OpenFX's US banking and licence-operationalisation program, and to bring senior generalist capacity to the wider Business Operations portfolio. Today our US work is spread across several people in other time zones. This role consolidates it under one owner who works US hours, sits close to our US partners and regulators, and can carry programs sponsored directly by our executive team through to launch. This is a builder's role in a regulated, multi-entity, multi-country business. You will spend most of your time with banks, custodians, liquidity providers and compliance vendors on one side, and with Legal, Compliance, Finance, Trade Operations, Product and Engineering on the other. You will be judged on whether things go live, not on how much

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a Strategic Account Executive who will play a critical role driving sales and maximizing expansion opportunities with a defined list of top-tier Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key C-level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners throughout Figma. This role is based in our Paris hub. What you'll do at Figma: Manage a defined list of named strategic accounts to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen C-level relationships for every account in your book Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at a senior level to build on expansion opportunities Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities We'd love to hear from

RDQ426R193 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Search plays a foundational role in this mission. Whether through keyword-based retrieval, semantic similarity via vector embeddings, or hybrid approaches that combine both, our Search technologies help customers find, discover, and understand information across massive, complex datasets. These capabilities power everything from Retrieval Augmented Generation (RAG), AI assistants, and recommendation systems to enterprise knowledge management, in-product search, and data exploration. As a Senior Engineering Manager for Search, you’ll play a critical role in building and scaling our next-generation Search product — spanning Vector Search, Keyword Search, and Search Quality. You’ll drive the design and evolution of a highly-performant, cost-efficient, and developer-friendly Search stack that enables customers to build AI applications with accuracy, speed, and scale. Beyond hands-on contributions, you’ll help define the long-term vision, mentor senior engineers, collaborate across teams, and lead strategic efforts that expand the technical and business impact of Search at Databricks. Check out our recent blog post: Decoupled by Design: Billion-Scale AI Search The impact you will have: Lead a team of talented software engineers to design, build, and operate the next-generation cloud-native Search services. Drive innovation across Vector Search, Keyword Search, and Hybrid Search capabilities to improve relevance, latency, and cost efficiency. Build a strong partnership with product and research teams to define the roadmap for Search Quality, including ranking models and evaluation frameworks. Mana

P-925 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Senior Frontend Engineer, you will work with your team and product management to make insights from data simple. We are looking for engineers that are customer obsessed, who can take on the full scope of the product and user experience beyond the technical implementation. You'll set the foundation for how we build robust, scalable and delightful products. Below are some example experiences you'll create for our customers to achieve the full project lifecycle from loading data, visualizing results, creating statistical models, and deploying as production artifacts. Simple workflows to create, configure, and manage large-scale compute clusters, networks and data sources. Create, deploy, test, and upgrade complex data pipelines with powerful features to visualize data graphs. Seamless onboarding and management for all members of an organization to become data-driven. Provide a great SQL-centric data exploration and dashboarding experience on Databricks An interactive environment for collaborative data projects at massive scale with an easy path to production. What we look for: 5+ years of experience with HTML, CSS, and JavaScript Experience leading large multi-quarter efforts with a demonstrated customer or business impact Passion for user experience and design and an understanding of front-end architecture Comfortable work

Pressable (“WordPress hosting that means business”) seeks an experienced, motivated, and empathetic professional with the expertise to help us meet or exceed aggressive growth goals for our superb WordPress hosting company, part of the Automattic family . We’re looking for a motivated and detail-oriented Business Development Representative (BDR) to join our sales team. This role is essential in driving the early stages of the sales process by handling inbound leads, answering questions from prospects, creating interest in our product, and setting up meetings for senior members of the team. The role is designed to leverage AI tools to improve speed, quality, and consistency across prospect research, discovery preparation, follow-ups, and internal documentation, while keeping human judgment and relationship-building at the center of the sales process. As a BDR, you will play a crucial role in building relationships with potential customers by understanding their needs, introducing them to our WordPress hosting solutions, and moving them through the sales funnel. You’ll be the first point of contact for many prospects, ensuring they have a positive experience with Pressable from the start. You’ll report to the Head of Sales & Enablement and work closely with our senior sales team to ensure seamless lead handoffs and smooth onboarding experiences. Responsibilities Inbound Lead Qualification: Manage inbound leads by responding to inquiries, identifying potential opportunities, and qualifying prospects based on their needs. Prospect Engagement: Create interest and excitement around Pressable’s WordPress hosting solutions through initial discovery calls, emails, and chats. Meeting Scheduling: Set up and schedule meetings for senior sales team members to further engage qualified leads. Product Education: Educate prospects about Pressable’s features and benefits, ensuring they understand the value of our solutions. CRM Management: Track interactions with prospects, manag

P-375 We are hiring a Staff Software Engineer for Databricks' Engineering team reporting to an Engineering Leader. You will be part of the Databricks engineering organization, working with teams that develop Databricks products and features for thousands of enterprises worldwide. Key Characteristics As an executive engineering individual contributor at Databricks, you will have full ownership of the product or infrastructure direction in a major area, driving it from initial development to scalable solutions with clear business impact. You will serve as a force multiplier by elevating stability, reliability, and organizational processes, while bringing deep expertise in large-scale distributed systems. You will mentor senior engineers, contribute to recruiting, and lead high-impact company projects, often tackling complex problems beyond their comfort zone. Job Description At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high value challenges that are central to their own missions. Our engineering teams build highly technical products that fulfill real, important needs in the world. We develop and operate one of the largest scale software platforms. The fleet consists of millions of virtual machines, generating terabytes of logs and processing exabytes of data per day. At our scale, we regularly observe cloud hardware, network, and operating system faults, and our software must gracefully shield our customers from any of the above. The Impact you will have: Solve real business needs at large scale by applying your software engineering. Deliver a highly scalable, available, and fault-tolerant engine processing hundreds of TB of data daily across thousands of customers Low level systems debugging, performance measurement & opti

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're looking for a Principal People Success Partner (more commonly referred to as "HRBP") to serve as the strategic HR partner for Toast's R&D organization — a 2,000+ person community spanning Engineering, Product, and Design. You'll report directly to the Senior Director, PSP and operate as a true thought partner to senior leaders, helping shape how we build, develop, and sustain a world-class product and technology organization. This is a high-impact individual contributor role for someone who excels at navigating organizational complexity, influencing without authority, and translating people strategy into practical outcomes. The right person is equally comfortable in a room with a SVP discussing org design as they are rolling up their sleeves on a calibration cycle or a difficult performance conversation. Note to applicants: We are prioritizing candidates located near our hubs in Boston, New York City, Toronto, San Francisco, and Omaha. A day in the life (Responsibilities) Partner with R&D SVPs, VPs and senior directors to design and evolve org structures that scale; Serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity. Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation. Drive consistent, high-quality performance calibrations across Engineering, PM, and Design — building leader capability and ensuring fair, differentiated outcomes. Champion a culture of clear expectations and candid feedback; help leaders understand what "raising the bar" looks like in practice. Cultivate an AI "Builder" approach by adopting and testing AI solutions to address challenges at scale. Use en