Senior Product Support Specialist Jobs

We are seeking a highly skilled Infrastructure Security Engineer to join our team. This role is integral to ensuring the security and integrity of our platform. You will be responsible for securing large cloud environments, orchestrating and securing various compute clusters, and reviewing infrastructure as code. Your expertise in cloud security, infrastructure automation, and advanced security practices will be essential in maintaining and enhancing our security posture. You will: Secure infrastructure across large cloud hosting providers (e.g., AWS, Azure, GCP). Implement and maintain robust security configurations and policies for cloud environments. Conduct regular security assessments and audits of infrastructure to identify vulnerabilities and areas for improvement. Develop and enforce security best practices for infrastructure automation and orchestration. Collaborate with DeveloperExperience, IT, and product teams to integrate security into all stages of the infrastructure lifecycle. Review and secure infrastructure as code (e.g., Terraform, CloudFormation). Educate and mentor team members on infrastructure security best practices and emerging threats. Ideally, you’d have: Proven experience as a Security Engineer with a focus on product security. Proficiency in NodeJS, TypeScript, and Kubernetes. Experience with orchestrating and securing GPU clusters. Proficiency in infrastructure as code tools such as Terraform and CloudFormation. Excellent communication skills, with the ability to clearly explain technical concepts and their implications to both technical and non-technical stakeholders. Demonstrated ability to influence security strategies and drive improvements within an organization. Relevant security certifications (e.g., AWS Certified Security Specialty, Certified Cloud Security Professional) are a plus. Experience in a senior or lead security role is preferred. Compensation packages at Scale for eligible roles include base salary, equit

Human Data Quality Engineer (Founding Team) Prolific Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision. The Role As one of the founding members of Prolific's newly formed AI Data Services team, you'll help build the quality systems behind some of the world's most advanced AI models. Data quality is a strategic priority for Prolific, so this is a high-visibility role with direct exposure to senior stakeholders. This isn't a traditional QA role. We are not looking for someone to review data against a predefined checklist. We are looking for an innovative thinker that can leverage their expertise to define what good means where no definition exists yet. Acting as a strategic thought partner, you’ll work at the intersection of human data, machine learning, evaluation across frontier use-cases that define what high-quality human data looks like for the next generation of advanced AI. This means that much of the work involves novel problems with no established answer, so you’ll be comfortable working through ambiguity.. . Your primary focus is working directly with clients and alongside frontier AI labs, translating what their models need into robust human data and evaluation strategies. Rather than checking quality at the end of a project, you'll engineer quality into every stage of the lifecycle, from study design and participant strategy through to evaluation, launch readiness and client delivery.You will also work alongside our product engineering, and supply teams to define and build the quality infrastructure that will enable us to deliver h

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We are hiring a Senior Go-To-Market TA Partner to accelerate GTM hiring out of our Santa Clara office. This role is built for someone who already speaks GTM quota, pipeline, QBRs, retention, and expansion and can plug into an active motion with minimal ramp. You will work closely with leaders to build high-quality GTM teams that directly impact revenue. This is a hands-on, on-site role designed for a TA Partner who values ownership, speed, and sharp hiring judgment. A lot of what we hire sits at the intersection of AI, product, and platform. On the tech side, terms like RLHF, SFT, and foundation model work should already mean something to you before the intake call. On the GTM side, you should know whether a role calls for a PLG-motion seller, an enterprise AE, or a RevOps operator and understand how ARR stage and ICP shape that answer. You follow what AI-first startups are building for and bring those signals into how you run searches here. What you will do Own full-cycle hiring across GTM, Product, Engineering and Design Build sourcing workflows using AI tools and agents, not inbound pipelines or third-party agencies Advise hiring managers and leadership directly: bring market data, calibrate scope, and

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role As a Senior Forward-Deployed Engineer on the Professional Services team, you will embed with developer teams at strategic enterprise customers to lead frontend migrations, performance work, and production AI builds. Success looks like production code live in customer environments, customer teams able to extend it on their own, and a wider partnership with each account. This is a remote role open to candidates in the US, with occasional travel to customer sites. What you'll do Build production AI agents, Model Context Protocol (MCP) servers, and agentic workflows with the AI SDK and the eve framework inside customer environments Lead migrations of legacy React, Vue, and other frontends to Next.js, including Pages Router to App Router, and automate the repeatable steps Audit customer codebases for performance bottlenecks and architectural anti-patterns, then deliver roadmaps with measurable improvements, including answer engine optimization (AEO) and search engine optimization (SEO) Architect and ship high-performance Next.js applications with App Router, Server Components, streaming, and incremental static regeneration (ISR) Run workshops and pair programming sessions so customer teams can maintain what you ship, and share repeatable patterns with Product and Engineering What you need 6+ years of software engineering experience, including 2+ years in a customer-facing technical role (consulting, solutions architecture, forward-deployed engineering, or technical founder) Shipped production TypeScript applications on Next.js and React,

Human Data Quality Engineer (Founding Team) Prolific Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision. The Role As one of the founding members of Prolific's newly formed AI Data Services team, you'll help build the quality systems behind some of the world's most advanced AI models. Data quality is a strategic priority for Prolific, so this is a high-visibility role with direct exposure to senior stakeholders. This isn't a traditional QA role. We are not looking for someone to review data against a predefined checklist. We are looking for an innovative thinker that can leverage their expertise to define what good means where no definition exists yet. Acting as a strategic thought partner, you’ll work at the intersection of human data, machine learning, evaluation across frontier use-cases that define what high-quality human data looks like for the next generation of advanced AI. This means that much of the work involves novel problems with no established answer, so you’ll be comfortable working through ambiguity.. . Your primary focus is working directly with clients and alongside frontier AI labs, translating what their models need into robust human data and evaluation strategies. Rather than checking quality at the end of a project, you'll engineer quality into every stage of the lifecycle, from study design and participant strategy through to evaluation, launch readiness and client delivery.You will also work alongside our product engineering, and supply teams to define and build the quality infrastructure that will enable us to deliver h

P-150 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Search plays a foundational role in this mission. Whether through keyword-based retrieval, semantic similarity via vector embeddings, or hybrid approaches that combine both, our Search technologies help customers find, discover, and understand information across massive, complex datasets. These capabilities power everything from Retrieval Augmented Generation (RAG), AI assistants, and recommendation systems to enterprise knowledge management, in-product search, and data exploration. As a Staff Software Engineer for Search Quality, you will drive the technical direction of ranking, relevance, evaluation, and quality initiatives across Databricks’ next-generation Search product. You’ll design and build the systems, models, and evaluation frameworks that ensure our Search stack delivers accurate, high-quality results across diverse multimodal datasets and query patterns. You’ll work across research, product, and infra to push the frontier of retrieval quality for enterprise AI applications — blending traditional information retrieval techniques, representation learning, and neural ranking. Beyond hands-on contributions, you will help define our long-term vision for relevance and quality, mentor senior engineers, and lead strategic efforts that raise the accuracy, reliability, and product impact of Search across Databricks. Check out our recent blog post: Reranking in Databricks AI Search for Faster, Smarter Retrieval in RAG Agents The impact you will have: Lead the technical vision for Search Quality, shaping the ranking architecture, relevance modeling stack, and evaluation systems that power Datab

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. Job Title: Senior UI/UX Graphic Designer (Ukraine-based Only) Employment Type: Remote, Freelance/Contract 🧩 About the Role: We're seeking an elite-level UI/UX Graphic Designer who’s not just visually creative but also deeply understands product-driven design. You’ll be working closely with a team of Ukrainian developers, so familiarity with agile, collaborative remote work is key. Our current design bottlenecks are impacting productivity—we’re looking for someone who can step in with expertise, confidence, and autonomy from day one. 🎯 Responsibilities: Design high-converting web pages, landing pages, and digital assets Translate product and business needs into user-centric designs Work in Figma, Adobe Suite, or similar tools Apply best practices in UI/UX, especially for ecommerce Collaborate with Ukrainian developers for seamless implementation ✅ Requirements: At least 3+ years experience in UI/UX design (web/app) Proven track record with ecommerce design Mastery of Figma, Adobe XD, Photoshop, Illustrator Strong understanding of responsive design, usability, and CRO Can work independently and quickly , without constant direction Po

RDQ226R533 At Databricks, we are passionate about helping data teams solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. We are the “AI/BI” team responsible for making Databricks the best product for business users to create, find and consume data insights. We work on 4 key pillars Dashboards, Genie, Databricks One and Unity Catalog Business semantics. UC Business semantics allow users to define business metrics and agent metadata in centrally governed systems for trusted access. Databricks One offers users a simplified experience tailored for non technical users to find and consume data insights. Genie lets users talk to their data with state of the art text-to-SQL and Dashboards lets users run their day to day business. We're seeking a dedicated Engineering Leader who will help grow the Data visualization and UC Business Semantics teams.These teams will be tackling a number of challenging fullstack problem spaces, including: making visualizations easy to consume, enabling dashboards to be highly interactive, creating compelling augmented analytics experiences, providing best in class low/no code authoring, and increasing the analytical expressivity of our business semantics products. You will report directly to the Senior Manager of Engineering. The main responsibilities include: You will lead a talented engineering team of full stack engineers and SMEs focused on one of the above initiatives. You will oversee sustained recruitment of top-tie

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a Strategic Account Executive who will play a critical role driving sales and maximizing expansion opportunities with a defined list of top-tier Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key C-level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners throughout Figma. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Manage a defined list of named strategic accounts to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen C-level relationships for every account in your book Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at at senior level to build on expansion opportunities Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success Leverage opportunities to advance executive level relationships through in-pers

RDQ126R47 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Databricks Unity Catalog is the industry’s only unified and open governance solution for data and AI, built into the Databricks Data Intelligence Platform. It enables data scientists, analysts, and engineers to securely discover, access, and collaborate on trusted data and AI assets across platforms. Unity Catalog enhances productivity through AI-powered governance, simplifying compliance while maximizing interoperability. We are seeking a Senior Staff Software Engineer to lead the technical direction and development of Unity Catalog’s enterprise-grade governance capabilities. In this role, you will drive the roadmap and execution of critical features that empower organizations to govern access to their Lakehouse assets at scale. Key Responsibilities Technical Leadership : Lead the design and delivery of high-impact projects, setting standards for security, usability, performance, and scalability. Mentor senior engineers and elevate development and operational best practices across the organization. Product Ownership: Take full ownership of the Unity Catalog Governance product, driving it from initial concept to robust, scalable solutions with measurable business impact. Cross-Functional Influence: Collaborate with product and infrastructure teams to align technical strategy and execution, ensuring seamless integration and adoption of governance features. Operational Excellence: Champion the development of high-quality, reliable, and easy-to-operate software. Drive operational processes that deliver a seamless customer experience that is indistinguishable from perfect. What We Look For 15+ ye

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. About the Role As AI profoundly transforms how engineering teams work, we are looking for Full Stack Engineers to serve as "seeds" across our product teams. You will be among the first dedicated full stack engineers, helping the organization establish a highly autonomous, AI-augmented, end-to-end development model. Responsibilities Participate in end-to-end development of product features across frontend and backend under the guidance of senior engineers Learn and integrate mainstream AI coding tools (e.g., Cursor, Copilot, Claude Code) into your daily development workflow Assist in translating product requirements into working implementations with reduced handoff friction between frontend and backend Act as a full stack "seed learner" within the team — absorb full stack practices, contribute ideas, and grow into an autonomously delivering full stack engineer Observe cross-team collaboration processes and proactively suggest improvements to product, design, and engineering workflows Contribute to the product lifecycle — from design to deployment and iteration Requirements Currently pursuing a Bachelor's degree or above; Computer Science or AI-related major is a plus Hands-on project experience (personal projects, coursewo

Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS. Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs. About You You are a passionate Senior Software Engineer who wants to develop and scale our multi-tenant SaaS applications on the AWS platform. You have a strong software engineering background and advanced knowledge of the AWS platform, tools and services. From day one, you must be able to hit the ground running and bring all your experience to the team to contribute in the building of a great product. Most importantly, you have a positive “can do” attitude and a passion for delivering technical solutions in a fast-paced startup environment. Your Impact Key Responsibilities: Responsible for design and development of a large-scale application stack running on AWS. Collaborate with product management and engineering teams to design and integrate software, conduct code reviews, and troubleshoot product issues. Perform proof of concepts to identify best design options including usage of AWS services. Research integration options for various SaaS/IaaS technologies, including APIs for user administration and incorporate this research in our application integration. What will you need? &nbs

About the Team Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. We develop strategies that drive awareness, engagement, and usage of OpenAI’s products and platform, helping people and businesses understand and realize the value of AI. The Marketing Insights & Analytics team develops a deep understanding of markets, audiences, behaviors, attitudes, and needs to inform marketing, product, and business decisions. We partner across OpenAI to build foundational audience understanding, shape marketing strategy, inform thought leadership, and measure performance. About the Role As Market Research Lead, ChatGPT you will help shape our Insights & Analytics strategy and set research direction for a major business area or cross-functional initiative. As a senior individual contributor, you will independently define and lead multiple complex research workstreams, connecting audience behavior, perceptions, and feedback to decisions across product, brand, and growth. You will anticipate emerging business questions, bring structure to ambiguous challenges, and translate research into recommendations that influence senior leadership. Alongside delivering hands-on research, you will establish methodological standards, develop foundational research frameworks, and mentor experienced peers. In this role, you will: Set research strategy, priorities, and goals for a major business area, aligning the research agenda with critical decisions and anticipating future needs. Independently define, prioritize, and lead multiple complex quantitative and qualitative research workstreams, balancing business impact, rigor, speed, and resources. Serve as a strategic partner to brand, product marketing, creative, product, and other teams, helping shape business strategy and goals through insights. Address challenges such as reaching new audiences, evolving our brand, positioning our pro

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Your mission is to lead the architectural design, technical execution, and implementation of AI agents and infrastructure for Toast's Team area within our FinTech line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. As a Principal Engineer, you will serve as a key technical leader in the group, driving modern architectural patterns—including spec-driven development and agentic workflows—to deliver high-impact software. A Day in the Life (Responsibilities) Define and execute the technical architecture for AI agents within the Team domain, ensuring systems are scalable, reliable, and secure. Partner closely with Engineering Managers and Product Managers to translate product roadmaps into robust technical designs and deliverables. Maintain a strong hands-on presence, writing code, prototyping new patterns, and resolving complex technical bottlenecks under load. Collaborate with Principal and Senior Principal Engineers across Toast to align on best practices, agent patterns, and spec-driven development paradigms. Guide, mentor, and elevate engineers within the Team area, fostering a culture of technical excellence and continuous learning. What You'll Need to Thrive (Requirements) 10+ years of experience designing, building, and operating highly scalable, mission-critical distributed systems and SaaS products (ideally AWS-hosted). Proven track record of leading complex technical initiatives and delivering robust software architecture from design to production. Strong enthusiasm for agentic development practices, LLM integration, and modern software paradigms. Balanced expertise: Ability to design high-level technical solutions on a whiteboard while remaining deeply connected to code-level execution and s

Citi's U.S. Consumer Cards (USCC) business is one of the largest card issuers in the United States, serving millions of customers across a broad portfolio of branded, co-brand, and retail services card products. We are seeking to hire a VP Rewards Reengineering - Strategy and Analytics position to be part of the USCC Pricing and Rewards Reengineering team. The VP Rewards Reengineering - Strategy and Analytics position will report to Rewards Reengineering Analytics Lead and will be responsible for developing Rewards strategies grounded in data, customer, and operational insights. This individual will leverage financial analysis to enhance portfolio profitability through many rewards strategic work, balancing customer experience and ensuring regulatory compliance. This role will partner across multiple teams, including Product, Finance, Risk, Legal, Compliance, Technology and Operations to drive Rewards strategies for USCC. Key Responsibilities: Develop comprehensive Rewards strategy recommendations based on in-depth customer insights (both quantitative and qualitative), sound financial impact forecasting and thorough understanding of competitive landscape and regulatory environment Evaluate new initiatives by developing financial sizings, weighing risk / reward tradeoffs, assessing customer impact, and various other key factors Retrieve data and conduct data driven analytics using various analytical tools, software, and techniques Develop robust forecasting and tracking capabilities, and ensure robust quality control in Rewards processes Understand regulatory implications associated with Rewards policy and develop mitigation / opportunity strategies Communicate clearly and effectively to business partners and senior leaders Candidate Qualifications 6+