Senior Product Support Specialist Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff Software Engineer, Frontend on the Advanced Trading team within the Consumer & Business group, you'll lead the front-end technical strategy for Coinbase Advanced, our trading platform for experienced traders. You'll own the performance, reliability, and scalability of our web and mobile trading clients, driving low-latency interfaces that serve traders across multiple instrument types. This is a high-impact role at the intersection of crypto, trading infrastructure, and consumer product, where your technical leadership will shape both the platform and the engineering team building it. What you'll do: Own the front-end technical roadmap for Coinbase Advanced, defining architecture decisions that enable a reliable, scalable trading platform across web and mobile Drive measurable performance improvements across rendering, network efficiency, and state management to deliver a low-latency trading experience Lead complex, multi-quarter technical initiatives end-to-end, setting and enforcing high standards for code quality, system design, and engineering rigor Strengthen the engineering team through hands-on mentorship of senior engineers, elevating technical decision-making and fostering growth across the subteam Partner with Product and Engineering leadership to translate business priorities into actionable technical plans and ship high-impact features Shap

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as a Staff Software Engineer where you'll shape the next generation of fraud prevention products. About the job As a Staff Software Engineer you will help develop Stytch’s fraud detection and prevention products as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity and fraud prevention experiences. You’ll primarily work on our Device Fingerprinting product that detects bots, manual abuse, and highly sophisticated reverse engineering to help protect our customers’ from fraud and abuse. You’ll partner closely with product and engineering leadership to evolve our detection techniques to continue to stay ahead of threats. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup sped, backed by Twilio’s reach and scale. Leveling & Ownership: Hiring at either the Senior or Staff level —exact leveling and scope of influ

About the Team OpenAI’s Security organization exists to enable safe, responsible innovation at scale. As our systems, infrastructure, and research footprint grow, we invest deeply in world-class security capabilities that protect our people, products, and users without slowing progress. This organization safeguards OpenAI’s environments by building advanced detection systems, driving real-time response capabilities, scaling telemetry and logging infrastructure, and delivering actionable threat intelligence to stay ahead of adversaries. About the Role We are seeking a Global Detection and Response Lead to own and scale OpenAI’s cybersecurity detection and response operations. In this role, you will set the strategy and drive execution for security monitoring, incident response, recovery, and post-incident improvements across our global infrastructure. You will be a hands-on leader with deep technical credibility and strong operational instincts. You will build and mentor high-performing teams, partner closely with Infrastructure, Research, Product Security, Enterprise Security, IT, and Engineering, and ensure that detection and response capabilities are embedded by design into the systems that power OpenAI. This is a strategic and practical leadership role requiring deep technical credibility, operational rigor, and the ability to build high-performing teams in a fast-moving environment. In this role, you will: Oversee global detection and response operations, including continuous monitoring, triage, investigation, containment, and remediation of security events across a diverse set of networks and infrastructure. Lead, mentor, and directly manage several small teams of senior engineers across observability, detection and response, and threat intelligence. Hire and scale these functions deliberately and proportionately as OpenAI’s compute footprint and platform ambitions grow. Ensure world-class operational rigor and readiness through management of incident playbooks

Head of Enterprise GTM Strategy & Operations Reports to VP, Enterprise Sales · SF or NY Reporting to the VP of Enterprise Sales, this role owns both halves of Scale AI’s enterprise revenue engine: the strategy that determines where we play and how we win, and the operating system - people, process, and systems - that makes that strategy executable, measurable, and repeatable. On the strategy side, you set the analytical foundation for enterprise growth: segment and account prioritization, coverage and territory design, pricing and packaging inputs, and the diagnostic work that explains why the funnel behaves the way it does. On the operations side, you own the RevOps stack, forecasting, compensation design, sales enablement, and the operating cadences that convert strategy into predictable quarterly execution. The ideal candidate is equally comfortable building a segmentation model from a blank page and running a Monday morning pipeline review. You will lead an established team, with the Head of Sales Enablement and the RevOps Manager as direct reports. Your first job is to raise the ceiling on what that team delivers: sharper analysis, tighter operating rhythm, and enablement that measurably shortens ramp and lifts win rates. This is a senior, highly visible role partnering with Enterprise Sales leadership, Finance, Marketing, Product, and Solutions Engineering, with regular exposure to the executive team and board materials. STRATEGY Define which segments, industries, and accounts Scale prioritizes, and build the analytical case behind those choices Build and maintain the market sizing, segmentation, and account-tiering models that drive coverage decisions and investment trade-offs Lead hypothesis-driven analyses of the enterprise funnel - win/loss patterns, conversion drivers, deal economics, coverage gaps - and translate findings into specific changes to how we sell Partner with Finance and Product on pricing, packaging, and deal-structure strateg

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. As a global leader in Intelligent Work Management with a market cap of $10bn, we’ve continued to scale our engineering presence internationally. Since expanding into Bulgaria in October 2024, we’ve grown to a team of 75+ engineers. As we continue building this operation, we’re looking for a talented and motivated Senior Software Engineer who are passionate about continuous learning and excited to grow in a fast-paced, innovative environment. Smartsheet runs on a modern SaaS stack hosted on AWS, with infrastructure defined and managed as code using Terraform and strong engineering best practices. Our core platform includes a legacy Java monolith alongside a growing ecosystem of microservices, primarily built in Java and Go (with a small number of Kotlin services). On the front end, product teams that deliver UI experiences use React. You will work remotely from Bulgaria and will be reporting to an engineering leader. You Will: Work on all aspects of software development, including back-end, front-end, cloud infrastructure, and test automation. Drive high standards for internal services and open-source tools, ensuring reliability and scalability. Deploy services and infrastructure changes frequently in an agile environment using full CI/C

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Replit is building the world’s most accessible AI coding agent. Replit Agent can be used by anybody to bring their ideas to life. Whether it’s an app for yourself, the next great startup idea, or a tool to make you more productive at work, Replit Agent can help build it. Replit builds complete apps better than anybody thanks to our full suite of services that handle app integrations, storage, hosting, analytics, and more. We don’t just build apps in development, we handle the full lifecycle into production and beyond. About the role: Help power the development of Replit Agent as a technical leader for the Replit Cloud organization. You will report to the Vice President of Engineering. The Replit Cloud team builds Replit’s first party cloud infrastructure so users can build, scale, and succeed entirely on Replit. They manage databases, application storage, app publishing and hosting, development/production environment splitting, custom domains, and more. By having a set of first party services that integrate seamlessly, you will power one of Replit’s key product differentiators. You will: Help lead major projects, either by taking new products from 0->1 or doubling down on our first party primitives to keep winning users. Work closely with designers and product managers, to quickly iterate on Replit Cloud to continually grow and improve the product. Identify the hardest technical and/or quality problems holding us back, and then build solutions. Mentor and develop new senior engineers to help grow the team. Ship product and build infrastructure as a true full stack builder using: TypeScript, React, CSS, Postgres, Go, and Terraform. Examples of what you could do: Leverage our unique cloud infrastructure to build diffe

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Staff Data Scientist - Experimentation & Measurement Overview: As a Staff Data Scientist on the Decision Science team at PlayStation, you will take a leading role in designing and interpreting experiments that evaluate the impact of key initiatives and programs. You’ll help shape how millions of players around the world experience PlayStation by bringing statistical rigor, clear measurement strategies, and deep causal inference expertise to some of the most critical initiatives across the company. This highly visible role will advance our experimentation practices and ensure that data-driven insights inform the way we build, market, and evolve our products. What You’ll Be Doing: Design, execute, and interpret A/B tests and quasi-experiments, and apply advanced causal inference methods when experimentation isn’t feasible. Partner with cross-functional teams (product, engineering, marketing) to embed experimentation into development and iteration cycles and communicate results with the company’s senior leadership. Mentor and guide other Data Scientists, providing thought leadership and technical direction. Serve as a thought leader on best practices for hypothesis development, metric selection, test structure, and results communication. Help define a

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Strategic Account Executive (Life Sciences) at Anthropic, you'll join the foundational team introducing our frontier AI platform to the world's leading life sciences organizations. You'll drive adoption of safe, frontier AI by securing strategic, enterprise-scale deals across pharmaceutical, biotechnology, and research organizations. You'll leverage deep life sciences sales expertise to grow revenue while becoming a trusted advisor to industry stakeholders — helping them embed AI into R&D, clinical development, and commercial workflows, and uncovering its full range of capabilities. Working closely with Product and Marketing, you'll continuously sharpen our value proposition, sales motion, and market positioning for life sciences decision-makers. The ideal candidate is energized by building a new category in an established, highly regulated industry — identifying high-potential accounts across pharmaceutical, biotech, and research organizations, and running the strategies to win them. By driving deployment of Anthropic's emerging products into life sciences enterprises, you'll help these organizations unlock new capabilities while advancing the responsible development of AI. Key responsibilities Own a book of strategic, high-value accounts across pharmaceutical, biotechnology, and research organizations, carrying and exceeding an individual revenue target Engage personally with C-level and senior technical stakeholders (CIOs, CTOs, Heads of R&D, Heads of Data/AI) — building business cases and value narratives, and navigating complex procurement, security, regulatory, and legal review through to production d

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Engineer, Vulnerability & Exposure Management to join our team. This is a hybrid role, reporting to the Senior Manager, Information Security Engineering in the Product Security department. This critical role helps modernize how we discover, prioritize, and reduce security exposure across infrastructure, cloud, applications, APIs, endpoints, containers, and internet-facing assets. As an individual contributor, you will operate both strategically and technically to define the operating model, build scalable workflows, influence engineering teams, and dive deep into findings, coverage gaps, scanner limitations, and remediation paths with a strong builder mindset. What you’ll do (Role Expectations) Lead comprehensive vulnerability and exposure management initiatives across infrastructure, cloud, APIs, and containers, evolving the function from a traditional reporting role into a high-leve

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Strategic Account Executive (Asset & Wealth Management) at Anthropic, you'll join the foundational team introducing our frontier AI platform to the world's leading asset managers, wealth management firms, and institutional investors. You'll drive adoption of safe, frontier AI by securing strategic, enterprise-scale deals across asset management, wealth management, and institutional investment organizations. You'll leverage deep A&WM sales expertise to grow revenue while becoming a trusted advisor to industry stakeholders — helping them embed AI into research, portfolio management, client advisory, and operations workflows, and uncovering its full range of capabilities. Working closely with Product and Marketing, you'll continuously sharpen our value proposition, sales motion, and market positioning for A&WM decision-makers. The ideal candidate is energized by building a new category in an established, highly regulated industry — identifying high-potential accounts across asset managers, wealth managers, and institutional investors, and running the strategies to win them. By driving deployment of Anthropic's emerging products into A&WM enterprises, you'll help these organizations unlock new capabilities while advancing the responsible development of AI. Key responsibilities Own a book of strategic, high-value accounts across asset management, wealth management, and institutional investment organizations, carrying and exceeding an individual revenue target Engage personally with C-level and senior technical stakeholders (CIOs, CTOs, Heads of Research, Heads of Data/AI) — building business cases and va

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Staff Data Scientist - Experimentation & Measurement San Mateo, CA (Hybrid) Overview: As a Staff Data Scientist on the Decision Science team at PlayStation, you will take a leading role in designing and interpreting experiments that evaluate the impact of key initiatives and programs. You’ll help shape how millions of players around the world experience PlayStation by bringing statistical rigor, clear measurement strategies, and deep causal inference expertise to some of the most critical initiatives across the company. This highly visible role will advance our experimentation practices and ensure that data-driven insights inform the way we build, market, and evolve our products. What You’ll Be Doing: Design, execute, and interpret A/B tests and quasi-experiments, and apply advanced causal inference methods when experimentation isn’t feasible. Partner with cross-functional teams (product, engineering, marketing) to embed experimentation into development and iteration cycles and communicate results with the company’s senior leadership. Mentor and guide other Data Scientists, providing thought leadership and technical direction. Serve as a thought leader on best practices for hypothesis development, metric selection, test structure, and results commu

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Strategic Account Executive (Banking) at Anthropic, you'll join the foundational team introducing our frontier AI platform to the world's leading retail and commercial banks. You'll drive adoption of safe, frontier AI by securing strategic, enterprise-scale deals across retail banking, commercial banking, and consumer finance organizations. You'll leverage deep banking sales expertise to grow revenue while becoming a trusted advisor to industry stakeholders — helping them embed AI into customer service, underwriting, risk, and back-office operations workflows, and uncovering its full range of capabilities. Working closely with Product and Marketing, you'll continuously sharpen our value proposition, sales motion, and market positioning for retail and commercial banking decision-makers. The ideal candidate is energized by building a new category in an established, highly regulated industry — identifying high-potential accounts across retail and commercial banks, and running the strategies to win them. By driving deployment of Anthropic's emerging products into banking enterprises, you'll help these organizations unlock new capabilities while advancing the responsible development of AI. Key responsibilities Own a book of strategic, high-value accounts across retail banking, commercial banking, and consumer finance organizations, carrying and exceeding an individual revenue target Engage personally with C-level and senior technical stakeholders (CIOs, CTOs, Heads of Risk, Heads of Data/AI) — building business cases and value narratives, and navigating complex procurement, security, regulatory, and legal review through

P-995 About the Team At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. Ingesting data into the Lakehouse is a strategic area of investment for Databricks and a key enabler for Data and AI workflows. Lakeflow Connect is looking to solve this problem by providing ready-to-use, point-and-click connectors for a wide variety of sources, including enterprise applications (like Salesforce, Workday, ServiceNow, SharePoint), databases (e.g., SQL Server), cloud storage, message queues, and local files. In addition to being an important part of Lakeflow and Data Engineering, Connect is also a key platform capability. Every surface in Databricks (Dashboards, Notebooks, SQL, AI) requires ingestion capabilities and the lead for this role will need to work closely with other products to embed Connect into these surfaces. We are looking for a senior leader to run our Connect organization in India. This is a great opportunity to lead a key strategic initiative for Databricks. The ideal candidate would have experience leading teams that build Data infrastructure as well as interest/experience in running product centric organizations. We would also look for the ability to collaborate effectively across time zones as well organizational boundaries. The impact you will have: Solve real business needs at a large scale by applying your software engineering Ensure consistent delivery against milestones and strong alignment with the field working "two-in-a-box" with product leadership Evolve organizational structure to align with long term initiatives, build strong "5 ingredient" teams with good comms architecture Manage technical debt, including long term technical architecture decisions and balance product roadmap Leading and participating in technical, product, and design discussions Building, managing, and ope

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview CSR2 is one of the most successful mobile racing games in the world, and we’re evolving the experience for millions of players. We’re looking for a Lead/Senior Game Designer who can shape impactful systems, elevate the player experience, and strengthen the overall design function across pods. This role combines strong systems design craft with leadership, collaboration, and an ability to drive clarity and alignment. What You'll Do : Lead the design of major systems and features that deepen CSR2’s progression, engagement, and long-term meta Drive end-to-end feature delivery—including concepts, specs, flows, balancing, prototyping, iteration, and final launch Partner closely with Product, Engineering, UX, Art, and LiveOps to align goals, define KPIs, and ensure high-quality execution

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Strategic Account Executive (Insurance) at Anthropic, you'll join the foundational team introducing our frontier AI platform to the world's leading insurance carriers and reinsurers. You'll drive adoption of safe, frontier AI by securing strategic, enterprise-scale deals across property & casualty, life & health, and reinsurance organizations. You'll leverage deep insurance sales expertise to grow revenue while becoming a trusted advisor to industry stakeholders — helping them embed AI into underwriting, claims, actuarial, and policy administration workflows, and uncovering its full range of capabilities. Working closely with Product and Marketing, you'll continuously sharpen our value proposition, sales motion, and market positioning for insurance decision-makers. The ideal candidate is energized by building a new category in an established, highly regulated industry — identifying high-potential accounts across insurance carriers and reinsurers, and running the strategies to win them. By driving deployment of Anthropic's emerging products into insurance enterprises, you'll help these organizations unlock new capabilities while advancing the responsible development of AI. Key responsibilities Own a book of strategic, high-value accounts across property & casualty, life & health, and reinsurance organizations, carrying and exceeding an individual revenue target Engage personally with C-level and senior technical stakeholders (CIOs, CTOs, Chief Actuaries, Heads of Data/AI) — building business cases and value narratives, and navigating complex procurement, security, regulatory, and legal review through