Senior Service Reliability Engineer Jobs

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is looking for an experienced Director of Quality Engineering to join our R&D team and define how quality is managed, measured, and improved across Gong. In this role, you will lead our Quality Engineering, SRE, and NOC teams. You will help Gong move from reactive quality and reliability operations toward an engineering-owned model in which teams ship with confidence, operate their services responsibly, and continuously learn from production. A significant part of this mandate is to make Gong an AI-driven quality and reliability organization: using AI to prevent defects, understand change risk, detect customer impact, accelerate response, and continuously improve the systems and practices that keep Gong dependable. As Senior Director of Quality & Reliability Engineering at Gong, you will Define and lead Gong’s quality and reliability stra

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. 5 Work Days Per Week Office at Tai Seng Exchange Tower B Near Tai Seng MRT, Singapore Insurance Coverage Entitled to Yearly Bonus & Performance Bonus Qualifications Bachelor's Degree or above; a degree in computer science or a related field is preferred. Experiences as Senior SRE or leading a small team is preferable. At least 5 years of experience in cloud services products and application operations. Familiar with cloud platform deployment and management (AWS, Azure, Google Cloud, etc.). Experience with automation operations and container technologies (Docker, Kubernetes). Familiarity with CI / CD processes and tools (e.g Jenkins, GitLab CI). Responsibilities (Site Reliability Engineer - Senior / Lead ) High Availability and Stability Maintenance of Application Systems: Includes daily monitoring, alert response, emergency handling, on-call duties, regular system health checks, and performance optimization. Compliance and Secure Access Construction for Application Systems: Ensure operational design, processes, and data management comply with relevant privacy and data protection laws. Ensure compliance with full auditing and regulatory checks and provide auditing materials as required. Change and Release Management: Best practices for application system changes, including change control, version management, and rollback strategies, while ensuring operational duties during release windows. Automation and Infrastructu

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and Git

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and Git

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and Git

Production engineering is a field that involves crafting, building, and maintaining large-scale production systems with high efficiency and availability. It encompasses various areas, including software and systems engineering practices, storage, data management, and services. Professionals in the role of Production Engineers hold specialized knowledge and expertise across various domains, including storage architecture, high-performance distributed storage, data management, systems, networking, coding, database management, prioritization, continuous delivery and deployment, along with open-source cloud-enabling technologies such as Kubernetes, containers, and virtualization. Their responsibilities include ensuring storage architectures are reliable, scalable, and efficient. They optimize data placement and access patterns. They manage large-scale distributed storage systems and ensure low-latency data access for HPC and AI/ML workloads. Storage Production Engineers at NVIDIA ensure that our internal and external-facing GPU cloud services meet reliability and uptime goals as promised to the users while enabling developers to make changes to the existing system through careful preparation and planning while keeping an eye on capacity, latency, and performance. This role also requires a mindset focused on automating storage operations, improving data access efficiency, and optimizing storage performance. Much of our software development focuses on optimizing operations through automation, enhancing system responsiveness, and improving the efficiency of storage and production systems. Since Production Engineers are responsible for the big picture of how our systems interface with each other, we use a breadth of tools and approaches to tackle a broad spectrum of challenges. Practices such as proactive storage performance monitoring, automated fault detection and remediation, scalable data redundancy methods, and integration of intelligent

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team The Payment Gateways team (used to be known as IPP Payments Backend ) is a critical pillar of Adyen’s Core Payments solution. The Core Payments group handles the foundational business logic, diverse payment flows, and global features that empower Adyen’s merchants worldwide. As part of the Payment Gateways team, you will design and build the infrastructure powering Adyen’s in-store payment experience . This means engineering systems capable of handling massive, simultaneous global traffic while maintaining rock-solid reliability for thousands of physical terminals, mobile devices, and merchant hosts. What You Will Do As a Backend Engineer (Java) , you will orchestrate complex payment flows by integrating multiple Adyen systems and defining the unified architecture for our next-generation payment features. Design & Deliver: Build, test, and deploy high-volume, low-latency Java applications that form the backbone of our global payment systems. Architect for Scale: Collaborate across Data and Platform engineering teams to design highly resilient, scalable services with reliability at their core. Own the Technical Lifecycle: Drive engineering best practices, contribute to scalable architecture designs, and actively participate in product roadmap discussions. Data-Driven Optimization: Define, implement, and monitor per

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you a seasoned AV Engineer with a collaborative mindset, who thrives in dynamic environments supporting world class AV systems? Are you interested in joining a high performing team with a mission-driven organization that believes in providing safe, comfortable workspaces for their employees? Freddie Mac is seeking a talented Senior Media Services Engineer to join our team! Our Impact: Design, Install, Operate and Support integrated AV systems throughout the McLean campus & Regional offices, elevating the quality of executive and corporate gatherings. Enable Freddie Mac leaders and teams to communicate confidently, with all technical details managed discreetly and professionally by our Media Services team. Foster a culture of excellence in hybrid and in-person meeting experiences. Your Impact: The Senior AV Engineer supports Freddie Mac’s Media Services team by designing, maintaining, troubleshooting, and improving integrated AV systems across the HQ campus and regional offices, including conference rooms, configurable event spaces, executive meeting areas, and hybrid collaboration environments. In coordination with the Chief Engineer, this role serves as a senior technical resource for AV engineering, system reliability, project support, commissioning, documentation, and escalation response. The engineer must be detail-focused, maintain a strong problem-solving posture, and demonstrate the ability to manage multiple on-site projects simultaneously while keeping stakeholders informed and workstreams organized. The positi

Salary Range: PLN 350,700- 474,400 Subject to alignment to the responsibilities and duties of the role. Location: Gdańsk - Candidates must be local due to hybrid working policy About the job Make AI accelerator hardware feel native inside Kubernetes clusters. As a Staff Cloud Software Engineer, you will build Go services that connect accelerator hardware with Kubernetes. You will own software components that turn complex compute capability into a usable platform experience. Your work will shape how AI workloads discover, access and scale across cluster infrastructure. That means designing production services where reliability, performance and observability are part of the architecture. You will build CRDs, operators and Kubernetes components for ML and platform teams. You will partner with hardware, cloud and ML engineers on design choices and roadmap priorities. This is a senior IC role with room to set direction. You will mentor engineers, raise code quality and help define how Graphcore delivers cloud-native AI compute. The team and culture The Workload Management team sits between Kubernetes, cloud platforms and accelerator hardware. Work moves from architecture to implementation, review and production readiness without losing system context. You will be trusted to own technical areas, challenge assumptions and move important work forward. The pace is driven by clear priorities, fast feedback and strong engineering judgement. Decisions are made through evidence, prototypes and direct technical discussion. Engineers are expected to speak up early, share trade-offs and help the team learn quickly. What we’re looking for Strong Go engineering experience, with significant experience delivering complex production software Deep Kubernetes architecture knowledge, including CRDs, operators and cloud-native integration patterns Solid Linux understanding, with the ability to debug issues across distributed systems Experience leading technical initiatives and mentoring eng

We are looking for a highly motivated AI/ML Software Engineer to join the Enterprise Agentic AI Platform team within IT. You will work closely with Business Analysts, and Engineering teams to design, develop, and deploy enterprise AI solutions that improve productivity and automate business workflows across Engineering, Operations, and Manufacturing. What you'll be doing: Design, develop, and deploy Agentic AI applications using Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and AI orchestration frameworks. Build scalable AI services and reusable components integrated with enterprise applications such as PLM, SAP, and other business systems. Collaborate with business and IT teams to translate business requirements into AI-driven solutions. Develop secure, scalable APIs and enterprise integrations to enable intelligent workflows and automation. Improve AI solution quality, performance, and reliability through prompt engineering, evaluation, and continuous optimization. Partner with cross-functional teams throughout the Software Development Lifecycle (SDLC), from solution design through deployment and production support. What we need to see: Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or a related field. 6+ years of software engineering experience with strong proficiency in Python and backend application development. Hands-on experience with Generative AI, LLMs, RAG, AI agents, REST APIs, and cloud-native application development. Experience integrating enterprise applications and building scalable, production-ready software solutions. Strong analytical, problem-solving, communicatio

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Join our ML Feature Store team where we're building cutting-edge product capabilities that power complex feature transformations and low latency feature serving. We're revolutionizing machine learning feature management and serving capabilities as part of the Snowflake ML suite of products. In the era of GenAI and agents, our team delivers high-quality, fresh feature solutions that make a real difference for our customers. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Help define and own the roadmap for Snowflake Feature Store, working collaboratively with senior architects and ML team leadership Build and execute a vision for incorporating new advances in machine learning Ensure operational excellence of services and meet reliability, availability, and performance commitments Collaborate across ML partner teams to improve development velocity and capabilities Support team members in delivering high technical quality WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE: 10+ years of experience in designing and building data serving infrastructure and/or machine learning platforms. Preferred: Strong operational experience managing PostgreSQL in production environments. Strong track record working with machine learning systems and platforms. Strong understanding of computer science fundamentals

The NVIDIA DGXC Data Services team builds cloud-native systems, frameworks, and services for managing data across hybrid and multi-cloud infrastructure. We are building the next-generation data and storage infrastructure to solve some of the hardest problems in AI: storage, access, ingestion, governance, observability, and data management for exabyte-scale, high-performance GPU-based training and inference jobs. Our work gives NVIDIA teams the foundational capabilities they need to build, train, deploy, and operate AI products at scale without reinventing critical data infrastructure for every workload. What you will be doing: Build storage technologies, client libraries, and filesystem frameworks that help AI workloads access data across object stores, file systems, and hybrid cloud infrastructure. Develop high-performance storage paths for training and inference workflows, including data loading, checkpointing, caching, POSIX-style access, and object-store integration. Build observability systems that diagnose storage bottlenecks, attribute GPU idle time to I/O behavior, and expose actionable telemetry through production monitoring stacks. Improve performance, scalability, and reliability of storage systems serving massive datasets, deep directory trees, and high-concurrency AI workloads. Work closely with internal AI teams, platform teams, SRE, and operations to validate storage behavior against real workloads and production environments. Use modern software engineering practices, including AI-assisted and agentic development workflows, while maintaining high standards for design, testing, security, performance, and verification. What we need to see: BS in Computer Science, Information Sys

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Ready to level up your career? Join PlayStation as a Senior Software Engineer focused on Platform Data Reliability and Automation and help drive innovation at the forefront of interactive entertainment. You’ll be part of a world-class engineering team focused on building seamless, scalable experiences for millions of players around the globe. At PlayStation, we’re known not only for delivering exceptional gaming experiences but also for fostering a top-tier engineering environment centered on innovation, creativity, and technical excellence . We welcome passionate engineers who thrive on solving complex problems and are aligned with our vision of shaping the future of play. Role Overview: We are seeking a Senior Software Engineer (Platform Data Reliability & Automation) to play a critical role in building, automating, and operating scalable data platforms with a strong emphasis on Infrastructure as Code (IaC) and cloud technologies . This role focuses on the reliability and automation of NoSQL, Streaming, and Caching services across AWS and GCP environments. You’ll design robust automation frameworks, ensure high availability, and partner with product and platform teams to deliver resilient, highly available infrastructure supporting billions of transactions a

About Truveta Truveta is the world’s first health provider-led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’s ambitious vision requires an incredible team of talented and inspired people with a unique combination of health, software, cloud infrastructure, and big data experience who share our company values. This position is based out of Hyderabad , India. Who We Need Truveta is rapidly building a talented and diverse engineering team to solve complex healthcare and technology challenges. We are seeking a Senior Software Engineer with deep experience developing, maintaining, and operating cloud-native infrastructure services. This role is ideal for an experienced infrastructure-focused engineer who is proficient with open-source platform technologies such as Kubernetes, Conductor, Istio, Kong, and related cloud-native tools. You will help design, build, and operate the infrastructure services that power Truveta’s healthcare data platform on Microsoft Azure. As a senior engineer, you will help shape technical direction, drive engineering and operational best practices, mentor other engineers, and improve the reliability, scalability, security, and maintainability of Truveta’s infrastructure services. This Opportunity Join the founding team of the Truveta India Development Center (IDC) and play a pivotal role in shaping its future. As one of the initial members, you'll help build and scale a high-impact organization while contributing to products and platforms that advance healthcare through data and AI. This is a unique opportunity to influence both the technical direction and the culture of a growing global engineering hub. Patients, doctors, and medical researchers deserve the same cutting-edge technological innovations tha

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . This position is based out of India (Hyderabad). Who We Need Truveta is rapidly building a talented and diverse engineering team to solve complex healthcare and technology challenges. We are seeking a Senior Software Engineer with deep backend services engineering experience and a proven track record of building reliable, scalable, cloud-native systems. This role is ideal for an experienced engineer who can design and deliver backend APIs, distributed services, data-driven applications, and platform capabilities using Microsoft Azure and .NET technologies. You will work closely with product managers, architects, security teams, and other engineers to build services that power Truveta’s healthcare data platform. As a senior engineer, you will also help shape technical direction, drive engineering best practices, mentor other engineers, and contribute to the long-term reliability, scalability, and maintainability of Truveta’s services. This Opportunity Join the founding team of the Truveta India Development Center (IDC) and play a pivotal role in shaping its future. As one of the initial members, you'll help build and scale a high-impact organization while contributing to products and platforms that advance healthcare through data and AI. This is a unique opportunity to influence both the technical direction and the culture of a growing global engineering hub. Patients, doctors, and medical researchers deserve the same cutting-edge technological inn