Senior Technical Support Representative Jobs

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a member of our Security Operations Team, you will collaborate with a global team of engineers to monitor and respond to security events, lead security incidents as Incident Commander, and lead digital forensic investigations in support of Employee Relations, Legal, Compliance, or Information Security cases. Although you will be focused on security incident response, you will also have the opportunity to create and maintain runbooks, and automated workflows, and assist in process refinement and implementation. You will collaborate with a diverse team of engineers, and key stakeholders on security initiatives across the company. Above all, your focus is bringing Security expertise to the table in a collaborative, humble, and practical manner. Location: This role is open to candidates residing in Netherlands You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you se

Senior Site Reliability Engineer (SRE) / Managed Services Engineer Who We Are Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. With over 20 years of experience, Horizon provides a powerful multi-asset trading platform with direct connectivity to more than 80 exchanges worldwide, enabling clients to deploy sophisticated trading strategies across global markets. As our Managed Services and SaaS activities continue to grow across APAC, we are looking for a Senior Site Reliability Engineer (SRE) to join our Hong Kong team and play a key role in delivering highly available, secure, and performant trading infrastructures for our clients. Role Overview The Senior SRE Engineer will be responsible for designing, deploying, operating, and continuously improving the infrastructure supporting Horizon's hosted and managed trading platforms. Working closely with Infrastructure, Development, Product, and Client Services teams, you will ensure the reliability, security, performance, and scalability of critical production environments deployed on premises, in colocation facilities, and in cloud environments. This is a hands-on engineering role suited to someone passionate about operational excellence, low-latency infrastructures, automation, and financial technology. Key Responsibilities Platform Reliability & Operations Ensure high availability and operational readiness of Horizon's managed trading platforms. Monitor, maintain, and optimize production environments through proactive health checks, performance tuning, upgrades, and preventive maintenance. Diagnose and resolve infrastructure, network, database, and application incidents to minimize service disruption and meet service level objectives. Respond proactively to infrastructure alerts and client issues, lead deep-dive root cause analyses, and drive continuous improvement initiatives to enha

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Mach Industries is seeking a Senior Manager, Strategic Finance to drive financial planning, strategic analysis, and business decision-making across the organization. This individual will partner with senior leadership and cross-functional teams to evaluate business performance, develop financial models, assess investment opportunities, and translate complex financial and operational data into actionable insights. The ideal candidate combines strong financial acumen with strategic thinking, analytical rigor, and the ability to operate in a fast-paced, evolving environment. This role will play a key part in long-range planning, financial forecasting, resource allocation, and evaluating strategic initiatives to support the company’s growth and operational objectives. Key Responsibilities Strategic Financial Planning: Lead the development of financial plans, long-range forecasts, and strategic financial models to support company growth, operational objectives, and corporate strategy. Translate business priorities into financial plans, identify key financial drivers, and evaluate the potential impact of strategic decisions on company performance. Financial Modeling & Scenario Analysis: Build and maintain sophisticated financial models to evaluate

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role Axsome Therapeutics is seeking a Senior Accountant to play a key role in supporting accounting operations, financial reporting, compliance, and financial planning activities that help drive the Company's continued growth. This highly visible position partners across Finance, Commercial, Supply Chain, and R&D functions while contributing to SEC reporting, internal controls, process improvements, and strategic finance initiatives, offering the opportunity to make a meaningful impact in a dynamic and rapidly growing organization. This role is based at Axsome’s HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles. Job Responsibilities and Duties include, but are not limited to, the following: Assist with monthly and quarterly close including preparing journal entries, consolidation of financial statements, inve

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it's invoiced. As part of the Revenue Operations team within Accounting, we own order form review, invoicing, and billing support for Sales and Support for a global customer base. As Figma grows, we're building the order-to-cash process for what comes next, and this role is a builder's seat: you'll take on our most complex orders while helping shape how orders get processed, reviewed, and automated as we scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own the order process end to end — from contract review and order entry through to invoicing — processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy and policy compliance Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross functional partners to investigate discrepancies and booking blockers across systems — following up to conclusion Detail-review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution Play a key role in UAT for new products, SKUs, pricing models, and billing system releases — writing and executing test scripts, running end-to-end tests from order through billing, documenting bugs clearly, and working with cross functiona

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Justworks is seeking a Senior Program Manager, Compliance to lead planning, governance, and execution across the Product Compliance portfolio. You thrive in highly regulated environments where priorities evolve quickly and complex work spans multiple teams. You understand compliance, risk, controls, and operations—not necessarily because you're the deepest subject matter expert in every area, but because you know how to bring the right experts together and translate complex priorities into action. You are equal parts strategic planner, program leader, and operational problem solver. You bring structure to ambiguity, connect work across teams, identify risks and dependencies early, and create the transparency and accountability needed to drive complex initiatives through completion. You are comfortable partnering across Compliance, Operations, Product, Engineering, Accounting, Finance, Legal, Internal Audit, Security, and other teams to strengthen compliance while enabling the business to scale. Your Success Profile What You Will Work On Drive the Product Compliance Portfolio Develop and maintain an integrated view

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart Ads powers one of the industry's leading retail media networks, helping brands, CPGs, and retailer partners reach shoppers with relevant, effective advertising across the Instacart platform. As part of the Ad Product team, you'll own the Formats domain, where we place 0→1 bets that fuel double-digit growth for Ads and keep CPGs and new advertiser types engaged. You'll sit at the intersection of CPGs, retailers, and customers, shaping new ad experiences across multiple user-facing surfaces. Your portfolio spans new advertiser, formats innovation, and in-store experiences. You'll partner closely with XFN stakeholders, our Online Grocery team, and external technology partners. If you're energized by taking ambiguous ideas from zero to one, fluent in ad formats and user experience, and comfortable managing partners and vendors, this is the role

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart Ads powers one of the industry's leading retail media networks, helping brands, CPGs, and retailer partners reach shoppers with relevant, effective advertising across the Instacart platform. As part of the Ad Product team, you'll own the Formats domain, where we place 0→1 bets that fuel double-digit growth for Ads and keep CPGs and new advertiser types engaged. You'll sit at the intersection of CPGs, retailers, and customers, shaping new ad experiences across multiple user-facing surfaces. Your portfolio spans new advertiser, formats innovation, and in-store experiences. You'll partner closely with XFN stakeholders, our Online Grocery team, and external technology partners. If you're energized by taking ambiguous ideas from zero to one, fluent in ad formats and user experience, and comfortable managing partners and vendors, this is the role

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You’re a seasoned compliance leader who knows that strong regulatory functions depend on clear ownership, capable teams, disciplined execution, and sound judgment. You bring meaningful experience leading regulatory compliance operations in a highly regulated environment. You can translate complex requirements into practical processes, challenge and support subject matter experts, and build the management systems needed to execute regulatory obligations consistently. You are equally comfortable developing teams, engaging with regulators and external partners, partnering with Legal and business leaders, and communicating risks and priorities to senior leadership. You enjoy strengthening functions that are evolving, creating clarity where processes or ownership are fragmented, and building a culture of accountability, collaboration, and continuous improvement. Your Success Profile What You Will Work On Lead Regulatory Compliance and Licensing Provide people and operational leadership across Regulatory Compliance and Licensing Operations within Product Compliance. Set clear priorities, ownership, operating rhythms, and performa

About the role: The Senior Operations Manager owns the daily performance of the Care Concierge function for a dedicated pod of health system clinics, and manages the people who deliver it. You are accountable for how Care Concierge agents are staffed, trained, coached, and held to a consistent standard across a 24/7 operation, so that clinics meet their SLAs without escalation. Success is measured on three outcomes: meeting SLAs by clinic at the lowest achievable cost per visit, converting scheduled appointments into completed visits, and preventing patient and partner escalations. A full pod supports 35+ Care Concierge staff working both in-person and remotely, so you will lead through Team Leads rather than a long list of direct reports. Leads own shift supervision and first-line issue resolution. You own pod performance, including the Leads themselves, and developing them into capable supervisors is a core expectation of the role. This role requires in-office presence in our New York office four days per week. People Management Leadership & Coaching: Manage and develop Team Leads with a consistent 1:1 cadence across day and overnight teams. Talent Lifecycle: Own hiring, onboarding, performance management, and schedule coverage for a 24/7 operation. Talent Development: Build an internal bench to promote Leads and Senior Agents from within. Run Daily Operations Operating rhythm: Manage clinic queues, monitor team performance, and clear blockers in real time. SLAs: Own SLA performance and act on leading indicators before they become patient or partner escalations. Workflow: Maintain SOPs, review workflows, and drive appointment conversion improvements. Manage escalations Per the SOP for routing clinical and non-clinical escalations: Non-clinical: Resolve operational, access, scheduling, and behavioral issues that exceed Lead authority. Clinical: Identify clinical, safety, and privacy issues and route them immediately to the right clinical or compliance ow

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relicはデジタルインテリジェンスのリーディングカンパニーであり、SaaSで提供されるデジタルインテリジェンスプラットフォームを通じてお客様に世界に類を見ない体験を提供しています。当社は、ソフトウェア開発者、ITオペレーション、DevOpsチーム、アプリケーションオーナーがソフトウェアアプリケーションのパフォーマンス、顧客体験、ビジネス成果を向上させるための製品を提供することに力を注いでいます。 キャリアを新たな高みに引き上げたいと考えているソフトウェアセールスのプロフェッショナルや、急成長している会社にて、成長中の製品に携わる仕事をしてみたいとお考えの方、New Relicでは、当社のテクノロジーを推進し、お客様の成功のためにスキルを共有することのできる優秀なセールスのプロフェッショナルを募集しています。SaaSセールスに情熱を持ち、SaaSがどのようにビジネスに影響を与えるかに興味があり、テクノロジーセールスの経験をお持ちの方は、ぜひご応募ください。個人的にもプロフェッショナルとしても成長できる貴重な機会を提供いたします。 What you'll do インバウンドならびに自身で発掘した見込客を適切にフォローし、商談をクローズすること 既存顧客からの新たな商談機会を発掘しアップセルを推進すること 販売プロセスの改善に継続的に取り組むこと その他当社が適宜決定する関連業務を遂行すること This role requires • 直販営業経験5年以上、特に SaaS 営業経験2年以上が望ましい • 顧客、社内に対して積極的な提案ができるチャレンジャーセールススキルがあること。(ルートセールスは対象外) • 新しい業界、新しいテクノロジーへの関心が高い方 • 業界にこだわらず営業活動ができる • 特定数社のアカウントマネージメントより、数十社、複数業界のアカウント担当経験がある • チームセリング、特にプリセールスにおいてエンジニアとのコラボレーションが得意である • 熟考型ではなく走りながら考えることできるハードワーカー • 技術的またはミドルウェアのバックグラウンドがあり、インフラ、ソフトウェアの動向、SaaS販売の動き全般についての基本的な理解をお持ちの方、またSFDCやSlack、PowerPoint、Zoomなどの各種ソフトウェアビジネスツールの使用経験をお持ちの方は歓迎いたします Please note that visa sponsorship is not available for this position. #LI-Hybrid #LI-RT Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and pers

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. About the Advanced Technology Group The Advanced Technology Group (ATG) is a part of Foundational Systems and Experiences Engineering (FSEE) within the Platform Business Group. Established over 20 years ago as part of PlayStation®’s first-party game development studios, ATG has always focused on helping game developers get the most out of PlayStation® hardware - a mission that continues to this day. As a team, we are responsible for large parts of the graphics software stack used by all PlayStation® games, and collaborate with leading engineering teams worldwide, from game developers to hardware vendors, to deliver key platform technologies. What you’ll be doing You will be working on Razor GPU, a GPU performance analysis and debugging tool, for current and future PlayStation® platforms. You will be developing GPU Capture and Replay technology, which allows GPU commands, shaders and resources to be captured, analysed and later reinstated, so that graphics frames can be re-executed on the GPU independently from the running game. You will be developing profiling and debugging features upon this core technology, to help game developers worldwide to realize their creative vision and push PlayStation® hardware to its limits. You will be developing internal features use

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. The Role The Strategic Program Manager will lead high-impact growth and transformation programs across Advanced Services, turning strategic priorities into coordinated, measurable execution. Working across Sales, Delivery, Portfolio, Finance and other Everpure organizations, the role will establish and run programs designed to accelerate services growth, customer adoption and organizational transformation. Key Responsibilities Strategic Growth Programs — Design, launch and manage programs that accelerate adoption, pipeline, bookings and revenue growth, including incentive-led and customer adoption initiatives. Program Strategy & Execution — Translate strategic priorities into structured programs with clear objectives, work streams, milestones, ownership and measurable outcomes. Acquisition & Organizational Integration — Lead Services integration activities associated with acquisitions, new technologies or organizational changes, coordinating capabilities, processes, people and GTM readiness. Cross-functional Leadership — Coordinate stakeholders across Advanced Services, Sales, Portfolio, Product, Finance and Operations to drive execution without relying on direct authority. Commercial & Performance Management — Establish business cases, success measures and reporting to understand program adoption, investment effectiveness and commercial impact. GTM & Field Activation — Partner with Services Sales and Enabl

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Ripple is seeking a highly motivated and experienced Senior Manager to join our Customer Partner Success (CPS) team based in London. As a Senior Manager, you will play a crucial role in maintaining and growing Ripple's existing client base across our diverse range of products and services, including Payments, Custody and Stablecoins. We are a dynamic team within the Sales function that is essential to the success of a customers growth strategy. The ideal candidate lives and breathes customer centricity, has a passion for the cryptocurrency industry, is meticulous in their analysis, methodical, creative, and thorough in their problem-solving approach, and can easily build and grow relationships with internal and external partners. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Responsibilities: Act as the main contact person for Ripple's most valued Enterprise clients, guaranteeing their contentment and addressing any business or customer concerns. Experience managing large enterprise financial insitutions, including Global and Regional Banks, Large Fintechs and Asset Managers. Focus on client retention and satisfaction, developing strategies to assist in their organic growth. Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap. Conduct structured business reviews

Location: Düsseldorf, Frankfurt (Hybrid) | Practice Area: Insurance | Type: Permanent Gestalte mit uns die Zukunft der Versicherungsbranche – von neuen Geschäftsmodellen und digitalen Prozessen bis hin zu modernen, AI-gestützten Arbeitsweisen. Deine Rolle Als Senior Consultant*/ Manager* - Insurance (m/w/d) gestaltest Du gemeinsam mit uns die digitale Transformation führender Versicherungsunternehmen. Du unterstützt unsere Kunden dabei, ihre Prozesse und IT-Systeme weiterzuentwickeln und zukunftsfähig aufzustellen. Dabei gestaltest Du interessante Transformationsprojekte von der Strategie und Konzeption bis hin zur Umsetzung und verbindest fachliches Versicherungswissen mit technologischen Entwicklungen und neuen Markttrends. Hierfür bringst Du Dein fachliches Wissen, Dein IT-Verständnis sowie Deine Fähigkeit mit ein, Lösungen zu finden und zu gestalten. Für Deine Tätigkeit nutzt Du moderne und auf AI basierende Tools unter Berücksichtigung von ethischen und Sicherheitsgesichtspunkten. Deine Aufgaben Du gestaltest die digitale und AI-Transformation unserer Versicherungskunden mit Bezug auf Geschäftsmodelle, Prozesse und IT-Anwendungen Du begleitest Projekte von der Strategie über die Planung bis hin zur Umsetzung und übernimmst hierbei die Rolle des Projekt-/Teilprojektleiters sowie des Fachberaters Du berätst Kunden bei Anforderungsanalyse und Lösungsgestaltung, bringst hierfür Deine versicherungstechnische Expertise ein, unterlegst sie mit dem notwendigen IT-Verständnis und konzipierst die Lösungen Mit uns gemeinsam entwickelst Du innovative und praxisnahe Lösungen unter Nutzung geeigneter und freigegebener AI-Tools Du beteiligst Dich an Projekt- und Kundenakquise, entwickelst unser Beratungsportfolio weiter und trägst damit zum Wachstum unserer Insurance Practice bei Dein Profil Du hast ein Studium erfolgreich abgeschlossen, vorzugsweise in BWL/VWL, Informatik/Wirtschaftsinformatik oder einer vergleichbaren Fachrichtung, und bringst mind. 3 Jahre Be