Senior Technical Support Representative Jobs

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. About WPP Open Intelligence The Activation team is the engineering arm of WPP Open Intelligence. We build the foundational data infrastructure and high-performance edge services that support WPP’s activation capabilities. Approximately one-third of global media spend flows through WPP, and our platform is deeply integrated with major supply-side partners across the AdTech industry. At our current scale, our edge services handle more than 60,000 classification requests per second, while our contextual classification pipelines process approximately 10,000 requests per second. With operations across the US and UK and planned expansion across EMEA and APAC, our infrastructure operates at significant global scale. We are an engineering-led team focused on building robust, scalable, highly reliable systems. Why We’re Hiring We are expanding our engineering team to support the next stage of growth and a new catalog of privacy-preserving data products. These products are designed to scale advanced targeting capabilities while protecting user privacy. Our infrastructure is expanding globally, and we are deepen

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Cloud Security Engineer for the InfoSec team in Brazil ! We are looking for an experienced security engineer to lead our cloud security strategy across multi-cloud environments (AWS & GCP). You will drive our Zero Trust architecture, embed a Shift-Left security culture within engineering teams, secure containerized and serverless workloads, and pioneer security controls for emerging Artificial Intelligence deployments—including Agentic AI systems, Model Context Protocol (MCP), Retrieval-Augmented Generation (RAG) architectures, AI guardrails, and mitigations against OWASP Top 10 for LLMs and MITRE ATLAS framework threats. This position is for the Cloud Security team. The Cloud Security Engineer is responsible for designing, implementing, and managing security measures in cloud computing environments to protect data, applications, infrastructure, and services against potential threats and vulnerabilities. YOUR IMPACT Architect and govern cloud security controls across AWS and GCP environments following Zero Trust principles; Embed automated security testing and threat modeling directly into CI/CD pipelines to champi

About the Team At DoorDash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members. About the Role We're looking for a Senior Manager, DashPass Strategy & Operations to build and own the merchant co-funding strategy behind DashPass. DashPass benefits are what make membership the most valuable proposition in local commerce — this role is about making them sustainable and scalable by unlocking merchant investment in them. You'll sit at the intersection of our consumer subscription business and our merchant and monetization teams. You'll define what merchants get from DashPass, quantify it credibly, and turn that into co-funded offers that scale across the full spectrum of merchant cohorts — from our largest Enterprise brands down to hundreds of thousands of SMBs, each with fundamentally different economics, decision-making, and tooling needs. You'll also be the voice ensuring the benefits we put in front of members are evaluated on merchant outcomes, not just consumer ones. Success in this role depends on building conviction with data and driving outcomes across product, engineering, data science, marketing, finance, and commercial teams without direct authority. Own the DashPass co-funding strategy end to end — define which benefits merchants should fund, at what level, and why; build the business case that makes it compelling for merchants and accretive for DashPass Build and defend the merchant value proposition for DashPass — quantify incremental volume, new customer acquisition, and order frequency attributable to DashPass, and turn that into a repeatable, credible pitch

Position Overview: As a Senior Account Manager with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutions. Success in this role means expanding product adoption among current customers and introducing new clients to our platform. This is a high-impact, individual contributor role that demands strategic vision, proactive relationship-building, and relentless pursuit of excellence. You’ll be responsible for everything from engaging prospects and managing a robust pipeline to delivering accurate forecasts and closing deals. Acting as a trusted advisor and strategist, you’ll lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth. We’re looking for a commercially sound sales professional with a track record of exceeding targets, a natural collaborator, and someone who thrives in fast-paced, high-growth environments. If you’re driven to create value, embody a customer-first ethos, and deliver innovative solutions, this is the role for you. Key Responsibilities: Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities. Responsible for prospecting new and existing business within the designated vertical / territory for complex accounts with longer sales cycles. Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform. Build deep relationships with prospects and customers during interactions by being customer-focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth. Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business g

About the Role: We are looking for a Senior DevOps Engineer to join our DevOps team at K Health. You will own and evolve the infrastructure underpinning a healthcare AI platform serving patients and enterprise health system partners. This is a high-ownership role: you will architect and operate cloud environments across K Health and its enterprise partners, lead complex infrastructure migrations, drive disaster recovery programs, and help build the next generation of AI-powered operations tooling. You will also mentor junior engineers and collaborate closely with product and engineering teams across the company. This is a hybrid role based in New York City (4 days/week in office) and includes participation in a daytime on-call rotation. What you will do: Own the design, implementation, and evolution of our GKE-based Kubernetes infrastructure across K Health and enterprise partner environments. Build and maintain our Terraform modular infrastructure library, including reusable modules with automated testing, across GCP, Cloudflare, and AWS. Architect, build, and maintain GitLab CI/CD shared pipeline templates used by all engineering teams (build, test, security scanning, deployment). Own and maintain self-hosted infrastructure software running in-cluster, including GitLab, ArgoCD, Langfuse, DependencyTrack, NGINX Ingress, and others. Implement and support security and compliance controls across infrastructure and the software supply chain - secrets management, pipeline secret detection, container scanning, SOC2 and HIPAA. Drive disaster recovery readiness: design failover scenarios, author runbooks, and lead periodic DR tests. Lead development of AI-powered operations tooling and agentic infrastructure. Monitor, troubleshoot, and improve production system reliability; respond to incidents during on-call shifts. Mentor junior DevOps engineers and establish team-wide engineering standards. What we are looking for: 5+ years of experience in DevOps, platform engineering,

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. You will own the operational backbone of Appian's technology vendor ecosystem, ensuring procurement velocity, contract governance, and cross-functional alignment that powers enterprise-scale AI-Powered Process Automation growth. ABOUT THE TEAM The Procurement team—operating within Appian’s Finance and Operations organization—is the strategic and operational engine driving global corporate initiatives forward. As Appian expands its footprint in AI-Powered Process Automation, Procurement ensures our internal business resilience and shared services scale safely, swiftly, and cost-effectively. We act as the critical operational bridge between technology investments, vendor ecosystem management, and corporate governance. THE OPPORTUNITY Appian is scaling rapidly, and we are looking for a sharp, commercially minded professional to join our Procurement team as a Senior Procurement & Contracts Analyst. In this role, you will take day-to-day ownership of technology vendor sourcing, intake governance, Purchase Order (PO) execution, and Vendor Contract Management (VCM) workflow governance. This position sits at the vital intersection of Procurement operations, financial execution, and risk governance. Success requires strong organizational awareness, sound business judgment, and the agility to navigate ambiguous requirements with poise. You will triage incoming procurement requests, lead commercial negotiations, generate POs within our P2P system, and manage contract flows in VCM to ensure cross-functional approvals proceed without friction. WHAT YOU'LL DO Drive

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We’re seeking an experienced Senior Manager, Employee Relations to join our team. Based in our EMEA HQ in London on a hybrid basis, this strategic role oversees employee relations across our critical EMEA markets. You will serve as a consultative leader, leveraging modern tools, including AI-driven HR technologies, to build scalable programs that enhance engagement, mitigate risk, and ensure compliance across complex international geographies. What you’ll do (Role Expectations) Strategic Partnership: Serve as a strategic partner to business leaders, legal, and people partners across EMEA, providing expert advice, counsel, and resolution on complex employee matters, performance management, and policy interpretation. Works Council Management: Act as the primary liaison with our Works Council in France, leading statutory meetings, managing consultations, and maintaining a productive, compliant relationship. Grievances & Wo

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. This is a full-time position offered exclusively on a Contract of Employment (Umowa o Pracę) . Please note that this is a hybrid role , requiring employees to work from our Warsaw office (Centrum Koneser) at least 3 days per week . We are not considering fully remote or B2B arrangements for this position. We are seeking an exceptional Senior Data Scientist to join our highly skilled team in Warsaw. You will play a pivotal role in developing a state-of-the-art system that leverages Bayesian statistics and advanced theoretical concepts to estimate and understand the size of marketing and advertising audiences. You will thrive in a fast-paced, dynamic environment where objectives evolve rapidly and complex, abstract problems are the norm. If you are passionate about tackling challenging statistical and mathematical problems, and enjoy working collaboratively with other experts, we want to hear from you. Location Requirement This is a hybrid role based in Warsaw, Poland . Candidates must currently reside in Warsaw, Poland or be willing to relocate independently to Warsaw, as relocation suppo

WHAT IS BOX? Boxについて Box(NYSE: BOX)はインテリジェントコンテンツ管理（ICM）プラットフォームのリーディングカンパニーです。Boxのプラットフォームは、企業のコラボレーション促進や、コンテンツのライフサイクル全体の管理、重要なコンテンツの保護、そしてエンタープライズAIによるビジネスワークフローの変革を実現することを目指しています。2005年に米国で設立され、JLL、モルガン・スタンレーなどを含む大手グローバル企業や、日本では約19,000社および日経225の76%の企業の業務効率化を支援しています。 Boxは、カリフォルニア州レッドウッドシティーに本社を置き、米国、ヨーロッパ、アジアに拠点を持っています。株式会社Box Japanは2013年に設立された日本法人です。 Boxでは、重要なコンテンツを扱うプラットフォームをさらに推進し、お客様の働き方に大きな変革を提供する、またとない機会があります。コンテンツは私達の業務の中心にあります。契約書、請求書、社員情報、財務情報、製品仕様、マーケティング資産などの部署間に跨る重要なビジネス・プロセスに含まれる数十億ものファイルや情報が日々流れています。私達のミッションは、コンテンツ管理にインテリジェンスをもたらし、お客様がデジタル・トランスフォーメーションを実現するお手伝いをさせていただくことです。このAIと膨大な業務コンテンツの融合による、大規模な働き方の変革期に、そのビジネスの最前線に貢献することが、Boxではできます。 WHY BOX NEEDS YOU Box Consulting Teamのミッションは 「クラウド上での文書管理の新しい姿にお客様を“導く”」ことです。文書管理やコンテンツを中心とした業務のデジタル化のゴールを示し、変革を実現するためのロードマップを定義し、変革の実現を強力に支援します。 Box Consulting Teamでは、テクノロジーとコンサルティングスキルを生かして、お客様のデジタルトランスフォーメーションを実現し、一緒にチームのミッションの実現の一翼を担って頂ける導入コンサルタントを募集しています。 コンテンツは企業の全ての業務で使われていると言っても過言では無く、Boxはあらゆる業務を変革するポテンシャルがあります。広範囲に変革をもたらすが故に、適切なゴール設定と設計、利用定着化に向けた戦略が必要です。 このポジションは、新規および既存のお客様がBoxプラットフォームを導入する際に、お客様の目線に立ち、お客様のクラウドでのコンテンツ管理の理想像を描き、お客様の変革を実現することをお任せします。 導入コンサルタントは、お客様のステークホルダーと密に連携しながらプロジェクトの進捗を管理し、高い専門性を持ってお客様の業務及び技術に関してプロフェッショナルなアドバイスを提供します。初期導入プロジェクトの開始から完了、その後の継続的な利用定着化活動、利用拡大をプロジェクト単位で担います。構想策定からビジネス要件とユースケースの把握、スコープをコントロールしながら成果物の実行に向けたプロジェクトマネジメントを担当頂きます。 導入コンサルタントは、複数のお客様向けのプロジェクトを同時進行で管理し、Boxの他の組織のメンバーと協働しプロジェクトを成功に導きます。 WHAT YOU'LL DO ・プロジェクト計画やプロジェクトリソースの管理を含む新規Box顧客の実装のリードする ・お客様毎に構想策定、初期導入支援、利用定着化のための計画を確実に実行する ・プロジェクトの進捗管理、課題・リスク管理、リソース管理を適切に行い、状況を関係者に報告する ・お客様のユースケースと要件を理解し、Boxの企業向け・業界向けのベストプラクティスを活用し、お客様の設計・設定のアドバイスを行う ・導入時のお客様の問題のトラブルシューティング ・お客様の大規模なデータ移行の案件を支援する ・Boxと3rdパーティー製品の連携を踏まえ、お客様に対してEndToEndのソリューションを提案する ・営業と連携し、新規プロジェクトのスコープ、見積もり、作業明細書を作成する ・営業およびCSMチームと連携し、お客様毎に、Boxをお客様の業務ITシステムの中核として頂くための計画を策定し、さらに将来的な売上拡大に向けた計画策定を行う ・お客様の声を把握し、社内へフィードバックすることでBoxのサービス改善につなげる Box ではコミュニティと対面でのコラボレーションを重要視していてます。Box の社員（Boxers）は、少なくとも毎週3日間以上はオフィスで勤務することが求められます。選考プロセスの中で、リクルー

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing We are seeking a Senior Catalog Quality Specialist to drive Catalog adoption and ensure a consistently high standard of product data quality within their country. This role is critical to establishing the Catalog as the single source of truth for packaged goods, enabling scalable operations, faster onboarding, and an improved customer experience. You will work closely with local Operations teams to embed the Catalog into day-to-day workflows, while collaborating cross-functionally with external vendors and global teams to steer catalog-related initiatives forward. Acting as the local subject-matter expert on catalog structure, data quality, and compliance, you will guide stakeholders, validate automated and vendor-provided data, and influence decision-making to ensure successful adoption and long-term quality outcomes. Day-to-day in this role you’ll: Catalog Data Ownership (~60%) Review and validate product data from automation, merchants, and vendors before publication. Maintain high-quality standards for product data grounded in established compliance frameworks and supported by an ongoing commitment to staying informed and updated on local product data regulations Resolve duplicate GTINs and support clean deduplication/migration into

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the Role We are looking for a Senior Software Engineer to join our Growth team, with a particular focus on optimizing onboarding and trial experiences. In this role, you will design, build, and continuously improve key product journeys that drive user activation, feature adoption, and trial conversion. You will work closely with Product, Design, and Data to identify friction points, test new ideas, and turn user insights into intuitive product experiences. Although this is a full-stack position,

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 About This Role ClickUp is looking for a Senior Database Reliability Engineer to join our Database Operations team. You’ll be responsible for the performance, integrity, security, and availability of our PostgreSQL databases running on Linux in AWS. This role focuses on day-to-day database administration, operational excellence, and ensuring data is consistently reliable and well-managed across environments. Key Responsibilities Administer, monitor, and maintain PostgreSQL databases (250GB+) in production environments (AWS RDS, Aurora, EC2) Ensure database availability, performance, and data integrity through proactive monitoring and maintenance Perform routine database administration tasks including patching, upgrades, vacuuming, reindexing, and statistics management Execute and manage backup, restore, and disaster recovery procedures, including regular testing of recovery plans Handle user access management, roles, and database security to ensure compliance with best practices Perform capacity planning, storage management, and growth forecasting Troubleshoot database issues, including performance bottlenecks, locking/contention, and failed jobs Support application teams with query tuning, schema changes, and release deployments Manage database migrations, upgrades, and change requests with minimal downtime Maintain documentation for database configurations, standards, and operational procedures Participate in on-call rotations and provide support for production incidents Qualifications 7+ years of experience in a senior database administrator or Database Engineering role Strong hands-on PostgreSQL ad

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Micron's Global Environmental, Health, Safety and Sustainability (EHSS) team partners across sites and functions to ensure safe, responsible, and compliant operations worldwide. The organization supports Micron's global manufacturing network by developing programs, processes, and systems that enable operational excellence and regulatory compliance. As a Global Chemical Coordinator, you will lead coordination of first-of-a-kind (FOAK) chemical setup processes across Micron's global manufacturing network, ensuring chemical information is complete, accurate, and ready for site review and approval. The Global Chemical Coordinator will verify that required chemical, supplier, quantity, unit-of-measure, regulatory, and EHS information is complete and accurately represented before materials proceed through applicable site review and approval workflows. The role also leverages artificial intelligence (AI), automation, and advanced data analytics to improve chemical data quality, identify compliance risks, accelerate FOAK reviews, enhance regulatory intelligence, and support continuous improvement of chemical management processes. This role is intended to complement and enable existing site Chemical Coordinators and EHS approvers. The Global Chemical Coordinator will not re

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a Senior or Staff Equipment Development Engineer in Micron's Advanced Technology Packaging Development (APTD) team, you will be primarily responsible for developing and optimizing next generation, first of a kind (FAOK) wafer and die equipment (Post probe wafer and die development) to improve capability, productivity and cost of such equipment. You will take ideas from conception, through equipment and sub-component development, all the way to implementation in APTD and manufacturing facilities. You will also be required to identify, diagnose, and resolve equipment related problems by applying failure analysis, FMEA, 8D or FDC/Data Science methodology. Additional responsibilities include coordinating and carrying out equipment evaluation/optimization to implement changes, leading and participating in equipment maturity and availability improvement and cost reduction activities. You will be working in a highly collaborative atmosphere, interacting with various groups such as process development, manufacturing, and equipment vendors, to ensure robust processes that meet the detailed physical requirements for Micron products. You will grow into an expert engineer, driving post probe wafer and assembly technology roadmaps, which have a direct influence on Micron’s global leadership in s

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are seeking a Senior Manager with 10+ years of experience to lead the Supply Chain Planning Intelligence team within our Enterprise Planning Solutions (EPS) organization, part of Micron’s IT Enterprise AI function. This is not a traditional supply chain applications role—it is a planning transformation leadership role. In this position, you will lead a hybrid team of Industry Analysts, Data Scientists, and Solution Architects to build and scale the intelligence layer across Micron’s supply chain planning ecosystem. Your team will focus on making planning smarter, faster, and increasingly autonomous, independent of the underlying tools or platforms. Responsibilities: AI-Led Planning Transformation (Primary Focus): Define and own the Planning Intelligence roadmap — what decisions Applications Teams should be automating, augmenting, or accelerating with AI in the next 12–24 months. Lead adoption of Generative AI, agentic workflows, and evolving AI tools across supply chain planning domains. Identify and scale high-impact use cases — exception-based planning, AI scenario generation, natural-language planning insights, decision journaling. Drive end-to-end AI lifecycle from problem framing through PoC to production deployment. Ensure AI capabilities improve actual planning outcomes — fill rates, decision latency, manual effort reduction — not just deployment counts. Define the architecture for a unified Planning Intelligence layer that works with or without specific planning