Senior Technical Support Representative Jobs

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Product Designer, Risk Modeling at Vanta, you will help define how organizations identify, assess, prioritize, treat, and communicate risk with clarity and confidence. The Risk Modeling team builds product experiences that help security, compliance, and business leaders manage and model risk as an ongoing practice. The team brings together risk registers, risk scenarios, configurable scoring models, controls, owners, treatment plans, residual risk, approvals, and reporting. Our goal is to turn complex, high-stakes risk workflows that are often managed through fragmented spreadsheets and manual processes into clear, connected, and actionable experiences. As a Senior Product Designer on this team, you will shape both foundational risk-management capabilities and the customer-facing workflows built on top of them. You will partner with Product, Engineering, Research, Data, Customer Success, Solutions, and risk subject-matter experts to turn ambiguous problems into thoughtful, scalable, and understandable experiences. The patterns you establish will influence product teams across Vanta. What you’ll do as a Senior Product Designer, Risk Modeling at Vanta: Lead end-to-end design for Risk Modeling projects, from problem framing and discovery through launch, measurement, and iteration. Make complex risk concepts and workflows understandable, including risk registers, risk scenarios, scoring models, treatment plans, approvals, and residual risk. Design experiences that help risk managers and business stakeholders move from documenting a risk to modeling its future impact. Create patterns for reviewing, approving, updating, a

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role We are a small, dynamic team focused on building cloud-managed access control systems. Access Control is our second major product line. Our Access Control solution allows users to manage their doors, schedules, and user credentials from virtually anywhere on their laptop or phone. We consider our team a startup within a startup, with a fair amount of ownership and autonomy. You’ll be working alongside a dynamic team of firmware, backend, and frontend engineers to develop this product line. What You'll Do Excited by new products and startups You think about delivering best-in-class products and experiences - not features You can take a less-than-fully-fleshed-out product idea and drive it to completion What You Bring 7+ years of industry software engineering experience Mastery of JavaScript: Scoping, closures, contexts, prototypes, c

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Sr. Director, Operational Art will play a critical role in translating creative concepts into production-ready licensed sportswear and jerseys at global scale. ROLE OVERVIEW The Sr. Director, Operational Art leads the execution of production-ready artwork, color separations, embellishment specifications, and the sample-to-production process for licensed sportswear and jerseys across domestic and global manufacturing partners. This role partners cross-functionally with

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations Austin, US Role Summary Cloudflare is seeking an experienced, action-oriented leader to serve as the primary strategic network lead for our Latin America (LATAM) infrastructure footprint. This role acts as a critical liaison between Cloudflare and LATAM’s major Internet Service Providers (ISPs), telecom operators, commercial datacenter providers, and transport carriers. You will provide strategic leadership and regional expertise to

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/Role Overview The GFCO Programs team is the end-to-end DRI for the financial crimes compliance operations experience and automation across Coinbase's global product and entity footprint. We design, govern, and continuously improve compliance operations through AI-first principles, ensuring regulatory soundness, protecting Coinbase, and delivering a better experience for our customers. We partner deeply with Central Compliance, Compliance Technology, Engineering & Architecture (EAA), GFCO Operations, Analytics, Workforce Management (WFM), Financial Crimes Data Intelligence (FCDI), and Legal to translate regulatory obligations and operational opportunities into scalable, durable programs across all compliance workstreams, products, and jurisdictions — including Suspicious Activity Monitoring (SAM), Enhanced Due Diligence (EDD), Screening, and Complaints. As a Senior Strategic Program Lead, GFCO (L5), you will serve as a independent program owner within GFCO Programs — owning one or more complex compliance program verticals end-to-end. You will operate with a high degree of autonomy, drive alignment with Director+ stakeholders, and lead programs that span several cross-functional teams, including external parties. You will act as a thought partner to GFCO leadership and be the connective tissue between Compliance Technology, EAA, Operations, WFM, and Central Co

Who We Are At MongoDB, we are building the future of data platforms with MongoDB Atlas; our fully managed, multi-cloud database service. The Infrastructure Security (InfraSec) team sits within Site Reliability Engineering (SRE) in the CTO organization. We are an engineering team dedicated to building the security infrastructure, primitives, and reusable controls that protect MongoDB Atlas across AWS, Azure, and Google Cloud (GCP). InfraSec operates on a preventative, enabling model: rather than acting as a manual approval gatekeeper or compliance auditor, we develop automated guardrails and platform capabilities. We integrate security directly into the platform runtime, CI/CD, and Infrastructure-as-Code (IaC) workflows so engineering teams can operate securely at scale without friction. This role can be based out of our New York City office or remotely in the eastern or central timezone. What You’ll Do Harden hosts and containerized workloads using Linux security mechanisms (AppArmor, SELinux, seccomp, cgroups) and eBPF-based tooling (Cilium, Tetragon) Secure containerized infrastructure across multi-cloud environments via RBAC, network policies, admission controls (Gatekeeper), and runtime threat detection. Build and manage automated services for Cloud Security Posture Management (CSPM), workload identity, vulnerability management, and access controls across AWS, Azure, and GCP Write production-quality code and leverage Infrastructure-as-Code (Terraform) to version, test, and deploy security controls as code Build real-time security monitoring, logging, and alerting systems to detect anomalies and track security posture at Atlas scale Lead initiatives across their full lifecycle; from threat modeling and architectural design to implementation, rollout, and long-term production reliability What We’re Looking For Minimum Qualifications: 5+ years in SRE, Infrastructure Engineering, or Cloud Security Engineering Strong coding skills in Go (Golang), Python, C, C++, or R

Who We Are At MongoDB, we are building the future of data platforms with MongoDB Atlas; our fully managed, multi-cloud database service. The Infrastructure Security (InfraSec) team sits within Site Reliability Engineering (SRE) in the CTO organization. We are an engineering team dedicated to building the security infrastructure, primitives, and reusable controls that protect MongoDB Atlas across AWS, Azure, and Google Cloud (GCP). InfraSec operates on a preventative, enabling model: rather than acting as a manual approval gatekeeper or compliance auditor, we develop automated guardrails and platform capabilities. We integrate security directly into the platform runtime, CI/CD, and Infrastructure-as-Code (IaC) workflows so engineering teams can operate securely at scale without friction. This role can be based out of our New York City office or remotely in the eastern or central timezone. What You’ll Do Harden hosts and containerized workloads using Linux security mechanisms (AppArmor, SELinux, seccomp, cgroups) and eBPF-based tooling (Cilium, Tetragon) Secure containerized infrastructure across multi-cloud environments via RBAC, network policies, admission controls (Gatekeeper), and runtime threat detection. Build and manage automated services for Cloud Security Posture Management (CSPM), workload identity, vulnerability management, and access controls across AWS, Azure, and GCP Write production-quality code and leverage Infrastructure-as-Code (Terraform) to version, test, and deploy security controls as code Build real-time security monitoring, logging, and alerting systems to detect anomalies and track security posture at Atlas scale Lead initiatives across their full lifecycle; from threat modeling and architectural design to implementation, rollout, and long-term production reliability What We’re Looking For Minimum Qualifications: 5+ years in SRE, Infrastructure Engineering, or Cloud Security Engineering Strong coding skills in Go (Golang), Python, C, C++, or R

About the team: The Information Security organization advances the overall state of security at Rubrik through critical initiatives and coordination of large security projects. Information Security builds technologies, tools, and processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor and respond to attacks against our assets, provides awareness education to teams on security best practices for data protection, and ensures data governance and data sharing relationships with third parties in order to securely protect Rubrik information. About the role: Rubrik is seeking a Senior Commercial Compliance Analyst to lead Commercial Audit and Certification Management. In this role, you will own Rubrik's portfolio of security certifications and coordinated audits end-to-end, from evidence collection through auditor management to final report delivery, ensuring audit readiness is continuous and audit findings are tracked to closure. What you'll do: Own the audit and certification calendar across Rubrik's active portfolio: SOC 1, SOC 2, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001, CSA STAR Level 1 and Level 2, TISAX Level 1 and Level 2, HITRUST, HIPAA. Serve as the primary point of contact for external auditors and certification bodies, managing scoping, fieldwork, evidence requests, and remediation of findings through to closure. Maintain the mapping between compliance controls and underlying evidence sources so audit readiness is continuous rather than a point-in-time scramble. Drive coordinated audit strategy, consolidating overlapping evidence requests across frameworks to reduce duplicate work for control owners. Lead evaluation and scoping of emerging and planned certifications to support Rubrik's international and AI governance expansion. Manage the lifecycle of certifications end-to-end, including retirements and transiti

About the team: Rubrik secures and accelerates the world’s AI transformation. As AI agents reshape the enterprise, Rubrik’s Enterprise AI Incubation team proves it on Rubrik itself. We are building a thinking enterprise: applications that don't just record the business but help run it. They learn from our data, act through our own agents, and improve with every decision. Fully backed by executive leadership, this team drives meaningful, large-scale enterprise transformation. About the role: We want senior engineers who have already shipped agents that real people rely on, and who are ready to do it again at higher stakes. You will drop into the real work, redesign it around agents that carry it end to end, and ship it as the new way that part of Rubrik operates.You’ll own your agent systems end to end: understanding the workflow, designing the architecture, writing the code, deploying, and running it in production. Rather than simply querying an API, you engineer robust, production-grade infrastructure around model endpoints, integrating custom tooling, context pipelines, automated evaluations, and defensive guardrails to ensure resilience against unstructured real-world data. You also decide whether a problem needs an agent, a simpler automation, or nothing at all, and you have explicit authority to stop or re-scope work that won’t deliver impact. You thrive in ambiguous environments with a low-ego mindset, leveraging AI coding tools as core collaborative partners in your engineering workflow. What you’ll do: Lead product discovery alongside Product Managers and domain experts to understand real workflows, map them out, and define clear problems, baselines, and success criteria as the foundation for building agentic solutions. Design, build, test, and deploy production agents, automations, and internal tools using coding agents, LLM APIs, and agent frameworks, integrated with Rubrik’s internal agent platform and business systems. Turn complex processes into multi-a

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Accounting Manager. About the job As Senior Accounting Manager within our Controllership PMO group, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our company goals. You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live, including M&A integration, global system implementations, and operational process improvements leveraging AI and automation. Wit With a focus on driving efficiency, scalability and compliance to support Twilio’s growth, you will support stakeholders across the Controllership org, including Accounting, Tax, and SEC Reporting, and operational teams including AP, Billing and Payroll. You will also interact heavily with cross-functional teams in R&D and GTM. Responsibilities In this role, you’ll: Lead multiple complex

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. We’re looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused i

Role Description As a Senior Account Executive, you will play a key role in helping customers achieve better business outcomes with Dropbox’s full suite of products. You’ll build trusted relationships with both existing and prospective customers, develop a deep understanding of their priorities, and connect them with Dropbox solutions that improve how their teams organize, collaborate, share, and secure their work. This role combines strategic account management with strong sales execution. You’ll partner closely with customers and internal teams to develop account strategies, demonstrate the value of Dropbox’s integrated product portfolio, and deliver solutions that support customers’ evolving needs. This is an opportunity to help customers get more value from Dropbox while directly contributing to the company’s growth and long-term customer relationships. Responsibilities Own the full sales cycle from pipeline generation through close and renewal within your territory Build pipeline from scratch by prospecting into new teams, departments, and executive stakeholders Expand beyond existing motions to uncover new use cases and opportunities Consistently generate pipeline through outbound efforts, account mapping, events, and partner collaboration Forecast accurately and manage pipeline to consistently meet or exceed revenue targets Lead strong discovery to uncover customer challenges, priorities, and desired outcomes Apply structured qualification and value-selling frameworks (e.g., MEDDICC, SPICED) to advance deals Clearly articulate business impact and position Dropbox solutions around outcomes, not features Drive deal momentum by building urgency, aligning stakeholders, and establishing clear next steps Contribute to evolving GTM strategy by refining ICP, messaging, and use cases (e.g., Dash) Collaborate cross-functionally and bring insights from the field to influence Product and GTM Requirements 6+ years of B2B SaaS sales experience, ideally including time in ea

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. About the role The Senior Product Manager/Director owns how data and the software around it becomes useful, for our community teams, for our individuals, and for the health plan and provider partners who rely on our results. This person will treat our care model as a product, data as a product, and our technology solutions as a product - each interdependent and reinforcing each other in delivering the right care, to the right individual, at the right time. You’ll work with Engineering, Data, Clinical, Community teams and Operations to build software that fits how the work really happens. You’ll also help shape the care model the platform supports, because the best tools and the best care model are designed together. Software and Data Help to define vision, strategy and multi-year roadmap for the software platforms and AI and data products, tied to business outcomes and customer value. Make clear prioritization and investment tradeoffs across competin

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations SF / SV Bay Area, US About the Role We are seeking an experienced and strategic Senior Majors Account Executive to join our Enterprise/Field Sales team. In this pivotal role, you will lead Cloudflare’s strategic engagement with Meta, securing and expanding platform partnerships across this key account. The ideal candidate brings strong sales leadership, a deep understanding of enterprise architecture (business, data, applications, te

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations SF / SV Bay Area, US About the Role We are seeking an experienced and strategic Senior Majors Account Executive to join our Enterprise/Field Sales team. In this pivotal role, you will lead Cloudflare’s strategic engagement with Google, securing and expanding platform partnerships across this key account. The ideal candidate brings strong sales leadership, a deep understanding of enterprise architecture (business, data, applications,