Support Experience Guide Jobs

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certifications and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process, or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach and uses data to make informed decisions A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engine

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we make cities better by connecting customers, merchants, and courier partners through our platform. We are looking for a Support Manager to lead Team Leads, drive performance, and help scale support operations with a strong focus on service quality and continuous improvement. What you’ll be doing Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners Contribute to strategic initiatives and their execution in order to constantly improve the service proposition Guide and coach the team in order to improve the associate’s performance, personal development and happiness Implement new work procedures and features and encourage feedback around these Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements. Collaborate closely with other teams to meet the needs of the customers and improve overall level of service. Day-to-day in this role you’ll: Lead, coach, and develop a team of Team Leads to ensure high performance and engagement. Drive operational KPIs, including quality, productivity, customer satisfaction, and service levels. Analyze performance data and identify oppo

We are looking for an experienced and proactive Infrastructure Support Engineer to provide technical support and administration across our cloud and on-prem IT environments. This role combines infrastructure operations, technical support, and platform administration, delivering specialised technical assistance to our company employees, including quantitative researchers, developers, and business teams across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones. The ideal candidate will have hands-on experience with AWS infrastructure, enterprise platforms, and strong analytical and troubleshooting skills. The role requires excellent communication skills and the ability to support both technical and non-technical users in an international environment. WHAT YOU'LL BE DOING: Handle and respond to employee support requests through corporate communication and ticketing platforms Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms Manage user accounts, access permissions, system configurations, and related administrative tasks Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components Monitor infrastructure health, performance, and availability Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements Contribute to automation, integration, and process improvement initiatives Maintain clear and accurate technical documentation, operational procedures, and user guides Work closely with cross-functional teams to design solutions and implement system improvements and upgrades Provide remote support for office and on-premises IT infrastructure, where applicable WHAT WE LOOK FOR IN YOU: Bachelor's degree in Computer Science, Information Technology, or related field At least 5 years of experience in IT Support and Engin

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Serve as the trusted front-line contact for large enterprise customers, guiding them on AI prompting best practices, resolving bugs, and turning feedback into a better product experience, whilst adhering to strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Analyse recurring issues and identify process and documentation improvements to reduce time-to-resolution Build and update internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help

Become a part of our caring community The Care Management Support Assistant (CMSA) helps support Humana's Special Needs Population (SNP) members, including those who are low-income and managing chronic conditions. The CMSA provides non-clinical, administrative assistance to facilitate members' access to appropriate resources, helping them achieve or maintain wellness. Responsibilities include supporting member assessments, guiding members and families, and promoting engagement with care and well-being resources. The CMSA executes moderately complex administrative, operational, and customer support assignments and interprets department policies within established guidelines. Provide administrative, non-clinical support for care management activities. Support assessment and evaluation of member needs, determining appropriate resources. Guide members and families in understanding and accessing care and wellness resources. Facilitate communication between members, families, and appropriate resources. Support moderately complex operational tasks. Make and receive calls using multiple digital platforms. Educate members and families on available resources and steer them towards appropriate support. Ensure compliance with departmental policies, quality standards, and established procedures. Use your skills to make an impact Required Qualifications Must reside in the state of Michigan . 1+ year administrative support experience in the healthcare industry or related setting. Demonstrated understanding of member needs and the ability to navigate and use care and well-being resources to provide appropriate guidance. 2+ years' experience using a variety of electronic information

JOB TITLE Linux Support Engineer A Career with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. What you’ll do Actively monitor the Linux Support team’s incident/request queue, set prioritization, and process tickets in a timely manner Perform production releases while adhering to change management guidelines Install, configure, and troubleshoot Linux servers and related hardware/software components Perform in-depth analysis for post impact resolution, RCA, remedial actions, and problem management Manage and troubleshoot AD integrated authentication on Linux servers Manage and troubleshoot existing Ansible playbooks used for configuration management across the Linux environment Collaborate cross-functionally to monitor system performance, analyze system logs, and proactively address issues Create and maintain system documentation including configuration guides, standard operating procedures, and troubleshooting steps What’s REQUIRED 7+ years of experience as a Linux System Administrator in a production environment, with hands-on expertise in Red Hat Enterprise Linux and/or Ubuntu administration, including installation, configuration, performance tuning, troubleshooting, and ongoing support. Ability to manage multiple prio

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk. About the role Toradex is looking for an engineer to build and operate AI-assisted workflows that keep technical product documentation accurate and current. You will own the flow from engineering information and customer support resolutions to reviewed documentation updates. Working directly with these updates, you will establish reliable sources, structure information, and automate how changes are drafted and verified. The role combines Python development, applied AI, and embedded-systems understanding, with guidance from our engineering and DevEx teams. What you will do Own selected product-information workflows, including revision histories, errata, technical resources, and documentation updates, improving their automation and reliability as you operate them Map authoritative sources and information owners, resolve discrepancies with engineering, and preserve traceability to applicable products, hardware revisions, and software versions. Build workflows that turn source changes, sufficiently detailed tickets, and resolved support cases into proposed documentation updates. Work with documentation specialists to define reusable templates and explicit quality criteria that guide both AI generation and review. Implement checks for completeness, consistency, factual support, and revision applicability, flagging missing information for clarification. Integrate source systems and publishing tools through APIs and scripts, providing reviewers with clear changes and supporting evidence before publication. Use recurring exceptions and reviewer feedback to impro

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the Role We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class. Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them. What you’ll do Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. Partner with Product and Eng

Position Summary: The Outsystems Support Analyst is responsible for providing technical support and maintenance for applications built using the Outsystems low-code platform. This role involves troubleshooting issues, managing updates, ensuring system stability, and working closely with development teams to improve system performance. The ideal candidate should have strong technical expertise, problem-solving skills, and a customer-focused mindset. Key Responsibilities: Application Support: Provide first- and second-line support for Outsystems applications. Troubleshoot and resolve incidents, bugs, and performance issues in a timely manner. Manage support tickets, prioritize tasks, and ensure timely resolution. System Maintenance: Monitor the health and performance of Outsystems applications. Apply updates, patches, and system upgrades as required. Perform routine maintenance tasks to ensure application stability. Collaboration: Work closely with developers, testers, and business analysts to identify and resolve technical issues. Liaise with end-users and stakeholders to gather feedback and provide support. Assist in the deployment and configuration of Outsystems applications. Documentation: Maintain technical and operational documentation for supported applications. Create user guides, troubleshooting documents, and knowledge base articles. Process Improvement: Identify areas for improvement in the support process. Propose and implement solutions to enhance application performance and user experience. Required Skills and Qualifications: Technical Skills: Experience with the Outsystems low-code platform. Proficiency in relational databases (e.g., SQL Server, Oracle). Understanding of APIs, web services, and integration concepts. Basic knowledge of scripting and programming languages (e.g., JavaScript, .NET). Problem-Solving: Strong analytical and troubleshooting skills. Ability to identify root causes and implement effective solutions. Communication: Excellent verba

About the job Keep the Linux systems behind Graphcore’s engineering and manufacturing work reliable, secure and ready for what comes next. As a Linux and Manufacturing Support Engineer in Taipei, you’ll support the infrastructure our people depend on every day. You’ll solve problems directly, from support requests to complex Linux and network issues. You’ll manage Debian and RedHat environments across bare metal and virtual machines. You’ll also maintain core services, including DNS, DHCP and NFS, while supporting on-premises servers and engineering workflows. You’ll assess and deliver security patching, automate infrastructure changes through Infrastructure-as-Code, and keep technical knowledge clear and current. Your work will span hands-on support and deeper infrastructure challenges, giving you direct ownership of systems that matter. With new projects ahead, you’ll have scope to improve how infrastructure is deployed, supported and maintained. The team and culture You’ll join a multidisciplinary Infrastructure Solutions team where people solve problems together and share technical knowledge openly. You’ll work closely with engineering teams while taking ownership of issues through to resolution. The team moves from diagnosis to action quickly, using evidence and methodical troubleshooting to guide decisions. You’ll be encouraged to speak up, improve established approaches and document what others need to move faster. What we’re looking for · Strong Linux administration skills across Debian and RedHat derivatives, on bare metal and virtual machines · A methodical approach to troubleshooting, with the ability to diagnose and resolve complex technical issues · Strong system administration experience, including responsibility for core infrastructure services · Experience managing Infrastructure-as-Code using Puppet, Ansible or similar, with Git version control · Good networking knowledge, including VLANs, routing and subnetting · Clear communication and customer se

Job Requisition ID # 26WD101203 Position Overview We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences. You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience. You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry. Work Location This is a hybrid role based in Denver, CO. Responsibilities Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and meaningful learning opportunities Manage day-to-day team operations, including workload, coverage, pr

Senior Field Technical Support Consultant Description - The Senior Field Technical Support Consultant is responsible for driving technical escalation management, service quality improvement, partner enablement, operational governance, and customer satisfaction across HP India operations. The role serves as a key technical advisor and escalation leader, collaborating with Field Operations, ATS, Care Center, Supply Chain, Quality, Engineering, and business stakeholders to resolve complex customer issues, improve service delivery performance, and drive continuous operational improvement. Key Responsibilities Service Quality & Operational Excellence Monitor and improve key service metrics including RR30, PPSNC, AIR, AFR, CE Scorecard, and repair quality indicators. Identify operational improvement opportunities through data analysis and trend reviews. Develop and implement corrective action plans to improve overall service performance. Support cost reduction, waste elimination, and serviceability improvement initiatives. Partner Enablement & Capability Development Design and conduct technical, process, and quality training programs for HP partners and subcontractors. Lead Train-the-Trainer (TTT) initiatives, field coaching, audits, and ride-along programs. Develop SOPs, knowledge articles, troubleshooting guides, checklists, and customer education materials. Drive partner readiness for new products, diagnostics, and service processes. Customer Experience & Governance Work closely with strategic customers and account teams to resolve business-critical issues. Improve customer experience through proactive communication, technical advisories, and escalation management. Ensure warranty compliance, service policy adherenc

We are looking for an experienced Enterprise Customer Support Specialist who can marry deep product expertise with a passion for scaling world-class support through automation. You will be the primary advocate for our Enterprise Pro customers, helping them maximize value, troubleshooting complex issues, and feeding their insights straight into future product development. Responsibilities Work directly with enterprise customers—via tickets, Slack, and sometimes calls—to diagnose and resolve their most complex technical and product questions, acting as the “last line of defense” before Product and Engineering step in. Leverage Perplexity’s own AI tooling and workflow automations to democratize world-class support at scale, continuously identifying opportunities to replace repetitive tasks with agentic, self-service solutions that feel personalized. Build durable relationships with Enterprise users, advising on best practices, capturing structured feedback, and championing customer needs in roadmap discussions. Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations. Design and maintain detailed use-case flows, playbooks, and internal runbooks that empower teammates and customers to solve recurring challenges faster. Create and update external documentation (FAQs, help center, guides, tutorials) and internal knowledge bases to ensure information is discoverable and up-to-date. Track and report support KPIs (response time, CSAT, resolution rates) and propose data-driven process improvements. Participate in an on-call rotation—including some holidays or weekends—to guarantee timely global coverage. Requirements Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or similar fast-paced tech environments. Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. co

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role UPI is the backbone of India's digital payments revolution — and Paytm is one of its largest participants, processing hundreds of millions of transactions every month. We are looking for a Product Manager to join our UPI team and drive product strategy, user growth, and experience excellence across our UPI-powered flows.This role sits at the intersection of consumer behaviour, financial infrastructure, and regulatory nuance. You will own high-impact product surfaces and work closely with engineering, design, data, and business teams to ship products that millions of Indians use daily. Key Responsibilities 1. Core UPI Product Ownership- - Own end-to-end product vision, roadmap, and execution for one or more UPI surfaces - Drive seamless payment flows: initiation, authentication, success/failure states, and post-transaction experience - Continuously improve funnel metrics — conversion, success rate, and drop-off — through A/B testing and experimentation - Work with NPCI guidelines and stay ahead of regulatory changes to ensure compliance without compromising experience 2. User Experience & Growth - Identify friction points in the UPI journey using data, user research, and support insights, then ship targeted fixes - Design and launch features that drive engagement, frequency of use, and top-of-wallet positioning - Own discovery and nudge strategies that help users adopt new UPI capabilities - Collaborate with design to maintain a fast, trustworthy, and intuitive payment experience 3. Platform Reliability & Scale - Define success metrics (SLAs, success rates, latency benchmarks) and hold engineering a

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. As a Staff Android Engineer, on the Rider App group in the Rider org, you will work on one of Lyft’s most critical Rider flows. The Rider App group is responsible not only for the critical flows in the app but also the app platform and quality. We build and iterate on rider facing products that not only ensure a seamless experience for our riders, but also aim to build and deepen Rider-Lyft relationships. As an experienced app developer you will be solving complex problems, delivering significant impact and ensuring excellence for the Rider Android team. This means excellent development practices, scalable and reliable code architecture, and safe, rapid releases. You will not only influence the architecture, platform, processes but also influence the culture and coach, guide engineers across the group. Responsibilities: Work across our product teams to design, build, and release exciting features and products in the Lyft Rider application, used by millions of people every day Define long term roadmap and architecture based on technology and our needs Oversee major changes to our Android architecture Work with Product Managers, Designers, and other Engineers to deliver best in class user experience and collaborate closely with local and global colleagues Continuously discover, evaluate and implement new technologies to maximize developer efficiency Mentor and support other developers on your team with code reviews, design feedback, and advice and guidance Solve complex real-time data transfer and synchronization issues Implement pixel perfect designs with advanced interactions, which are a joy to use Experience: 6+ years of experience as an Android developer Experience with leading a technical team is a bonus Advanced knowledge of Java and Kotlin Familiarity with RxJav