Technical Escalations Engineer Jobs

RDQ427R371 At Databricks , we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. About the Role We're seeking a Partner Engineer to own the technical relationship between Databricks Product/Engineering and Microsoft Azure. You will be the primary technical liaison managing our cross product roadmap, driving engineering integrations, and ensuring Databricks products work seamlessly within the Azure ecosystem. You will work directly with Azure Partner SAs, Product Managers, and engineering teams to align roadmaps, identify integration gaps, and accelerate feature delivery. This role reports to the Director of Partner Engineering and works closely with Databricks Product Management, Engineering, and Field teams. Impact you will have Own the Databricks-Azure product-to-cloud technical roadmap, serving as the primary interface between Databricks Product Management and Azure partner teams to ensure alignment on features, integrations, and co-innovation priorities. Track and drive resolution of cross-company dependencies and blockers, manage joint milestone timing with Azure teams, and own the coordination rhythms (recurring syncs, escalation paths) that keep both sides aligned through delivery. Drive engineering integration work between Databricks and Azure product teams coordinating cross-company technical initiatives from scoping through delivery. Create and maintain technical architecture a

Who we are At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. Our AI-powered Assistant serves as the initial point of contact for customers seeking assistance on how to use our platform effectively. The Customer Engagement and Docs platform team's objective is to help customers resolve their problems faster using AI / LLMs. We provide customers with precise and comprehensive solutions to their problems or build experiences to facilitate a seamless escalation to a support agent when necessary. As a Staff Engineer, you will operate at the intersection of Product development and Machine Learning. Responsibilities include gaining a deep understanding of user behavior; identifying factors contributing to problems; leveraging Product, Machine Learning (ML) and Large Language Models (LLMs) to analyze intricate technical use cases within a secure enterprise environment and eventually providing a path to resolving them. The impact you will have: Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers. Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems. Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations. Deliver high-quality, production-ready code and serv

Job Title Field Service Engineer - Medical Imaging (Metro NYC / Tri-State Area) Job Description Field Service Engineer - Medical Imaging (Metro NYC / Tri-State Area) You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites nationally. The ideal candidate will be able to travel nationally but will be located in the greater New York City area. We expect this FSE to live within a 45-minute commute to Manhattan, with travel to other sites as required. Your role: Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. Build strong customer relationships by understanding their business environment while contributing to service revenue growth. Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed. Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards. Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes. Perform preventative maintenance, field changes, installations, and corrective service within required timeframes. Travel extensively (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, but will require overnight stays and air travel nationwide

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Designated Services Engineer is the primary technical point of contact for designated Lifecycle Service accounts and owns case progress through the full lifecycle. The role provides tailored, customer-specific support including technical case management, incident review, log analysis, ongoing case tracking, and stakeholder coordination to drive efficient resolution of reactive issues. The DSE maintains oversight of the account, including work handled by pooled DSE support where needed, and keeps a regular customer engagement cadence. WHAT YOU'LL DO Own the majority of support activity and case progress for assigned accounts from open through resolution. Proactively monitor case progress and risks, review and prioritise open cases daily, and maintain timely follow-up on pending actions, dependencies and customer commitments. Coordinate across support, engineering, escalation teams and account teams while maintaining end-to-end technical ownership. Provide clear and consistent communication on status, next steps and technical direction for both customers and internal stakeholders. Author and coordinate incident reports and Root Cause Analyses when required, including technical analysis, root cause and remediation actions. Maintain full visibility of open and outstanding cases across the account and drive progression in line with impact and priority. Support regular customer engagement cadence and contribute case

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Principal SSD Applications Engineer is Micron's customer-facing SSD technical leader, driving complex issue resolution, technical enablement, and the successful qualification, deployment, production ramp, sustaining support, and adoption of SSD products and solutions. Responsibilities Lead complex customer issue investigations, including issue replication, Level 1 debugging, root cause analysis, and failure analysis, and manage issues from escalation through resolution using Jira or an equivalent issue-tracking system. Drive customer issue prioritization, turnaround-time tracking, technical reviews, and escalation management while coordinating engineering, validation, quality, product management, field organizations, and ecosystem partners. Support customer qualification, platform integration, deployment, production ramp, sustaining activities, Level 1 performance testing, workload characterization, performance analysis, interoperability testing, validation, and technical troubleshooting for assigned SSD products and solutions. Communicate product capabilities, limitations, technical requirements, qualification criteria, deployment considerations, and technical findings through clear, accurate, actionable, and custom

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Software Engineer - AI & Agentic Architecture This is a senior individual-contributor role combining deep hands-on engineering with multiple agentic frameworks & SDKs, harnesses, MCP, and APIs, technical leadership, and close collaboration with engineering, security, and product teams. You'll design and ship agentic systems, developer tooling, and reusable platform capabilities that improve productivity across SIE. What you'll do: Agentic & AI Engineering Design, build, and operate production-quality agentic applications using agentic SDKs/harnesses — including multi-agent orchestration, subagent delegation, tool integration, and lifecycle hooks. Design Model Context Protocol (MCP) tool and resource interfaces that give coding agents/harnesses safe, reliable access to backend systems and enterprise data. Engineer prompts for reliable structured output (JSON schemas, few-shot examples, validation/retry loops) and build evaluation frameworks to measure and improve output quality. Manage context effectively across long documents, multi-turn conversations, and multi-agent handoffs; design escalation and human-in-the-loop patterns for production reliability. Developer Productivity Configure and extend Codex/Claude Code for team-wide use: AGENT

About the role We are seeking an experienced Senior Systems Engineer to own our macOS platform and drive endpoint management and device trust standards across Chime’s IT ecosystem. As a Senior Systems Engineer, you will drive multi-system initiatives across our IT domains – endpoint management, identity, and security tooling – with a primary focus on macOS and Jamf Pro. You’ll establish the technical standards other engineers work to, and partner cross-functionally on programs that affect IT Support, Security, and every Chimer with a laptop. This is a role for someone who thrives in ambiguity: you’ll often define the problem before solving it, and align stakeholders around a technical direction rather than waiting for a specification. We believe a secure access platform can be built entirely in the cloud, leveraging tools such as Jamf, AutoPkg, Okta, osQuery, and CrowdStrike. Pairing closely with our Security team, this role makes sure our fleet stays in sync with all policies and posture checks before devices are allowed access to corporate data. This role participates in an after-hours/on-call rotation for critical endpoint and device-management issues. Rotation frequency, response expectations, and escalation procedures will be communicated during the interview process. This position will report to the IT Engineering Manager. In this role, you can expect to macOS Platform and Endpoint Management Platform Ownership: Own the technical direction, operation, and continuous improvement of our Jamf Pro environment, including configuration profiles, smart groups, policies, MDM commands, and change standards. Software Delivery: Own our AutoPkg-based software pipeline: recipes, overrides, trust verification, and automated import into Jamf, alongside packaging, deployment, patch management, and disk encryption across the global macOS fleet. Automation & Reusable Tooling: Build automations and shared tooling that accelerate work beyond your own – scripts, patterns, and

FEQ427R388 As an Senior Manager, Field Engineering, you will lead a broader team of technical customer advisors and help shape the strategy, roadmap, and operating model for a significant Field Engineering portfolio. You will scale impact beyond your immediate team through other leaders, cross-functional initiatives, reusable practices, and strong customer and partner relationships. This role typically leads Field Engineering professionals across a broader portfolio and may include responsibility for one or two managers. Depending on the assignment, you may support a major segment, a multi-country portfolio, or an equivalent area of complexity. THE IMPACT YOU WILL HAVE Lead, coach, and develop Field Engineering professionals and emerging people leaders across a broader portfolio. Set team strategy and roadmaps that connect customer needs, technical priorities, business outcomes, and broader Field Engineering goals. Increasingly influence the most important priorities for the portfolio and help teams see around corners over the next 3–6–12 months. Partner with Sales and cross-functional leadership to shape technical-win strategy, resource allocation, customer coverage, and execution plans. Build trusted relationships with senior customer stakeholders and use customer, market, and competitive insight to improve account and portfolio strategy. Establish repeatable inspection mechanisms across teams, including portfolio reviews, customer-health reviews, technical-risk reviews, and escalation processes. Coach leaders and senior practitioners through complex customer, technical, competitive, organizational, and performance situations. Build and share playbooks, tools, enablement, and operating mechanisms that increase productivity and consistency beyond one team. Influence Product, Engineering, Support, Professional Services, Marketing, and Partners on customer requirements, product gaps, and cross-functional priorities. Use AI and automation to create one-to-many impact

Opportunity Overview: We are seeking a Senior Manager, Data Platform Engineering to lead a critical part of Cohere Health’s Data Platform team as we continue scaling our technology, engineering practices, and client delivery capabilities.This role combines people leadership, technical judgment, and strong execution ownership to build a high-performing engineering team and drive predictable delivery, technical excellence, and operational reliability across complex data initiatives. You’ll partner closely with Product, Engineering, Architecture, Client Delivery, and business stakeholders to build a scalable, trusted data foundation that supports Cohere’s continued growth. What you’ll do: Lead, coach, and develop a high-performing Data Platform engineering team through clear expectations, regular feedback, career development, performance management, and strong engineering leadership. Own execution across complex data initiatives, translating priorities into credible delivery plans with clear scope, milestones, owners, dependencies, capacity assumptions, risks, decisions, and target dates. Maintain accountability through delivery and proactively adjust plans when scope, capacity, dependencies, or technical complexity change. Establish strong delivery discipline by ensuring work is sufficiently defined, technically understood, estimated, sequenced, and ready before commitment; proactively address blockers, dependencies, scope changes, and capacity constraints, with clear mitigation and early escalation when commitments are at risk. Maintain sufficient technical depth to independently assess delivery and implementation risk, while partnering closely with Staff Engineers and other technical leaders to validate architecture, implementation approaches, estimates, technical readiness, root causes, and quality before key decisions or commitments are made. Build trusted cross-functional partnerships across Product, Client Delivery, Engineering, Architecture, Operations, and oth

About the Role We’re hiring the first Technical Program Manager to join a newly formed Technical Program Management function, reporting to the Head of TPM. This is a founding role, you’ll help design and build how strategic, cross-functional work gets delivered across a global organization. TPMs at Supabase own the connective tissue between teams and between functions, managing the dependencies of our largest programs, and author and maintain/improve the standard of using Linear. This role is a strong fit for someone who has a genuine curiosity about ambiguous, complex problems, is self-directed and has conviction in their craft. What You'll Be Responsible for Parter with Engineering, Product, Design (EPD) and other stakeholder to structure and drive complex, cross-team initiatives; clarifying scope and value, securing commitment across a distributed organization, setting timelines, and leading activities from design through launch. Design systems by building the tracking, reporting, and escalation mechanisms that surface risk and progress. Build process to ensure launch readiness is predictable, consistent and coordinated across all cross-functional participants. Ask the questions that clarify priority and scope, giving async teams the context to keep building and unblocking. Build trusted relationships with stakeholders and maintain transparency into program goals, commitments, risk and delivery quality, primarily through clear written communication. Identify bottlenecks before they become blockers, develop options to resolve them, and clearly communicate the trade-offs that each option carries. Map dependencies and relationships across projects and teams, coordinating delivery across groups that don’t share reporting lines. Keep Engineering, Product, and Design accountable for their own delivery outcomes while you track, surface risk, and unblock. Develop technical and domain fluency to be an active and credible member of the delivery team and triad. You Might Be

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers. You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering. You are accountable for optimizing technical performance and adoption across your portfolio — driving customer satisfaction, operational excellence, and contributing to strong Business Adoption and Gross Renewal Rate (GRR) results. This role bridges Customer Success and technical delivery. You are instrumental in ensuring customer satisfaction, minimizing time-to-value, and maintaining reliable integrations that enable long-term retention and advocacy. What you'll be doing: Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers. Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution. Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities. Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements. Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents. Documentation: Maintain technical records, integration details, and knowledge base articles for customer reference. Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive cus

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers. You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering. You are accountable for optimizing technical performance and adoption across your portfolio — driving customer satisfaction, operational excellence, and contributing to strong Business Adoption and Gross Renewal Rate (GRR) results. This role bridges Customer Success and technical delivery. You are instrumental in ensuring customer satisfaction, minimizing time-to-value, and maintaining reliable integrations that enable long-term retention and advocacy. What you'll be doing: Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers. Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution. Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities. Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements. Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents. Documentation: Maintain technical records, integration details, and knowledge base articles for customer reference. Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive cus

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic trains and serves frontier AI models on some of the largest accelerator fleets in the world, and we're now building the custom hardware systems that fleet will run on — from the package boundary out through boards, racks, interconnect, power, cooling, and the datacenter interface. We're looking for a Technical Program Manager to own execution of these hardware systems from concept through production deployment. You'll drive the program that turns architecture and specs into boards and racks that ship — managing ODMs, CMs, and component vendors on one side, and coordinating silicon, firmware, infrastructure software, supply chain, and datacenter teams on the other. This is a role on a new hardware team. You'll build the program cadence, review structure, and NPI process this team runs on. We need someone who has shipped hardware at scale, has a realistic view of ODM/CM schedules and where they break, and is comfortable owning consequential program calls without a large organization behind them. Key responsibilities Own the integrated hardware systems program plan across board, chassis, rack, and interconnect — from requirements through EVT/DVT/PVT, qualification, and production ramp — and be the source of truth on schedule, risk, and readiness. Drive execution with ODMs, contract manufacturers, and component/optics vendors: SOWs, build schedules, deliverable tracking, factory readiness, and escalation when they slip. Stand up and run the NPI cadence — build matrix, engineering reviews, DFx, issue triage, exit criteria — and keep it lightweight enough that a small, senior team actually uses it. Drive

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Engineering owns cost visibility and optimization across Affirm's cloud and AI infrastructure. We're the team that tells the business what it's spending, why it's changing, and what to do about it — from AWS resource waste and tagging strategy to the newer frontier of AI/LLM spend across the company's growing set of AI tools. We treat cost anomalies with the same rigor as production incidents: we've built a severity framework (mirroring Affirm's SEV0–3 incident model but mapped to dollar impact) with defined detection sources, TTD/TTR metrics, and escalation paths, and we operate a clear RACI with partner orgs — we own visibility and alerting, and partner teams own remediation (at times we may dig in deep and own remediation too!), so accountability never gets diffuse. As a Staff Cost Engineer, you'll operate at the intersection of finance, infrastructure, and data engineering — designing the tooling, automation, and processes that scale cost governance across a fast-growing multi-cloud and multi-AI-vendor footprint. You'll set technical direction for the team, influence cost strategy with infra and platform leaders across the org, and turn ambiguous "why did spend spike" questions into durable systems and self-service tooling. We're a small, high-leverage team — you'll have outsized influence on how Affirm thinks about cost. What You'll Do · You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. · You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. · You will act as a force-multiplier for your team th

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE At Baseten, we’re looking for a Technical Program Manager to drive our most complex, cross-cutting infrastructure programs. This role will operate across all domains of AI infrastructure, from the GPUs up to the multi-cluster orchestration layer. This is an execution-first role. The work is less about owning a single system and more about imposing order on ambiguity: standing up the right structures, driving decisions to closure, and making sure nothing falls through the cracks across dozens of stakeholders. If you take satisfaction in turning a chaotic, half-defined initiative into a predictable, well-governed program, this role is for you. RESPONSIBILITIES Own complex migrations end to end. Lead large-scale infrastructure migrations across teams and domains. This will involve scoping the work, sequencing dependencies, managing risk, and driving them to completion without surprises. Drive process across infrastructure. Establish and run the operating rhythms that keep programs healthy: planning cadences, status reporting, decision logs, risk reviews, and escalation paths. Make the process light enough that teams adopt it and rigorous enough that it actually works. Help managers build the right structures. Partner with engineering managers and leads to design the team structures, ownership boundaries, and working models a program needs to succeed. Spot gaps in accountability before they become problems. Own foll