Technical Escalations Engineer Jobs

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Role We're looking for a Deployed Architect to join our Professional Services team. You'll work directly with enterprise customers to design, deploy, and optimize production-grade AI infrastructure and agent systems. You'll be responsible for architecting scalable, secure infrastructure deployments and building reliable, well-evaluated agent applications that solve real business problems. This role combines software development, infrastructure/platform engineering, and customer-facing skills. You'll work on everything from Kubernetes cluster design to multi-agent system architecture, requiring deep technical expertise across both infrastructure and agent engineering

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Role We're looking for a Deployed Architect to join our Professional Services team. You'll work directly with enterprise customers to design, deploy, and optimize production-grade AI infrastructure and agent systems. You'll be responsible for architecting scalable, secure infrastructure deployments and building reliable, well-evaluated agent applications that solve real business problems. This role combines software development, infrastructure/platform engineering, and customer-facing skills. You'll work on everything from Kubernetes cluster design to multi-agent system architecture, requiring deep technical expertise across both infrastructure and agent engineering

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the team The Billing team sits at the intersection of product, finance, and infrastructure. They're responsible for ensuring every observable event—errors, logs, traces, tokens—gets accurately measured, priced, and billed. Their work directly impacts company revenue and customer trust, requiring distributed systems expertise, attention to financial accuracy, and deep understanding of product usage patterns. The team works cross-functionally with product, engineering, BizOps, marketing, and sales to build systems that enable new products and pricing models. About the role As a Senior Software Engineer, you will architect and scale the core systems that power Sentry's billing infrastructure, ensuring accuracy and reliability at massive scale. You will collaborate on building the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy. You will help design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts, enabling product and sales teams to experiment rapidly while maintaining revenue accuracy and reduced time-to-market for new products. You will contribute to technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure. You'll love this job if you Want to solve the "easy to explain, hard to build" problems—like ensuring a customer's bill matches their usage perfectly, even when processing hundreds of billions of events daily across distributed

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the team The Billing team sits at the intersection of product, finance, and infrastructure. They're responsible for ensuring every observable event—errors, logs, traces, tokens—gets accurately measured, priced, and billed. Their work directly impacts company revenue and customer trust, requiring distributed systems expertise, attention to financial accuracy, and deep understanding of product usage patterns. The team works cross-functionally with product, engineering, BizOps, marketing, and sales to build systems that enable new products and pricing models. About the role As a Senior Software Engineer, you will architect and scale the core systems that power Sentry's billing infrastructure, ensuring accuracy and reliability at massive scale. You will collaborate on building the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy. You will help design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts, enabling product and sales teams to experiment rapidly while maintaining revenue accuracy and reduced time-to-market for new products. You will contribute to technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure. You'll love this job if you Want to solve the "easy to explain, hard to build" problems—like ensuring a customer's bill matches their usage perfectly, even when processing hundreds of billions of events daily across distributed

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the team The Billing team sits at the intersection of product, finance, and infrastructure. They're responsible for ensuring every observable event—errors, logs, traces, tokens—gets accurately measured, priced, and billed. Their work directly impacts company revenue and customer trust, requiring distributed systems expertise, attention to financial accuracy, and deep understanding of product usage patterns. The team works cross-functionally with product, engineering, BizOps, marketing, and sales to build systems that enable new products and pricing models. As an Engineering Manager, you’ll lead a team of engineers owning critical workflows such as checkout and invoicing, while also developing new features to help customers manage their spend growth. In this role, you’ll partner across the organization to ensure our customers redeem everything Sentry has to offer and budget for future expansion. In this role you will Strategic Planning & Roadmap: Define and drive the team's roadmap. Align team goals with organizational objectives and contribute to the overall platform strategy. Technical Guidance & Operational Excellence: Provide technical leadership and guidance on complex distributed systems and design. Ensure the team is proactively identifying areas for improvement. Cross-functional Collaboration: Partner closely with business and technical teams to translate business goals into actionable objectives and scalable solutions. Team Leadership & Development: Lead, mentor, and grow a team of talented engineers, including Staff-level engineers. Build a culture of technical excellence, collaboration, continuous

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. You will work at the hardware/software boundary to define how those hardware blocks are initialized, coordinated, and used by the runtime. You will determine how workloads are dispatched, scheduled, synchronized, and executed across the accelerator, while solving complex performance problems through implementation, bring-up, and debugging. This role is hybrid and based in Toronto, ON or Austin, TX. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are An expert C or C++ engineer with a track record of designing and delivering complex, performance-critical systems. Experienced working close to hardware in low-level, embedded, bare-metal, or accelerator environments and translating hardware specifications into reliable software behavior. Strong in runtime fundamentals, including command execution, scheduling, synchronization, memory movement, resource management, and parallelism. Skilled at debugging and optimizing systems end-to-end, especially at the hardware/software boundary. A technical leader who collaborates effectively across hardware, firmware, compiler, and systems teams and mentors other engineers. What We Need Define the runtime architect

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : The Platform Engineering Productivity team operates the CI, CD, and Release infrastructure for the company. We ensure developers can efficiently and safely deploy changes across our various environments and at scale. In an age of AI, the landscape is evolving rapidly from scaling needs to, more than ever, securing our supply chain. There are interesting challenges to tackle. We're looking for a proactive systems thinker who delivers on business-driven projects while identifying and driving the work that keeps our infrastructure ahead before scaling and security challenges become problems. If you're energized by work that makes every engineering team at Elastic ship faster and more securely, we'd love to hear from you. What You Will Be Doing : Define the roadmap and technical vision for CI/CD, from problem identification through org-wide adoption. Identify where CI/CD is a bottleneck, a source of friction, or a security risk before it becomes an incident, and drive the remediation rather than waiting to be assigned it. Design and enforce release gates covering supply chain integrity, artifact provenance, and release readiness, built to scale across teams without becoming a tax on engineering velocity. Direct engineers on your team through complex, multi-quarter projects: break down the architecture, assign the work, and o

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Tableau Developer, People Analytics (6-Month Contract) Remote (Preference for CST) About the Team At PlayStation, we're not just building the Best Place to Play — we're also building the Best Place to Work. The People Analytics team within Sony Interactive Entertainment's (SIE) People & Places organization partners with leaders across the business to transform people data into meaningful insights and smarter decisions. We're a small but mighty team passionate about making data more accessible, actionable, and engaging for the people who use it. We're currently on a mission to level up our entire portfolio of People Analytics dashboards — reimagining how we visualize workforce and workplace data, expanding access to insights, and empowering more leaders to make informed decisions through intuitive, self-service analytics. We're looking for an experienced Tableau Developer to join us on a 6-month contract and help bring this vision to life. About the Role As a Tableau Developer on the People Analytics team, you'll play a critical role in modernizing our dashboard portfolio, combining exceptional data visualization skills with the technical expertise needed to make people data more accessible without compromising security. You'll focus on two key prioritie

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Marketing & Privacy Engineering (MPE) builds trusted, privacy-aware consumer web experiences and measurement systems that enable sustainable growth. Within MPE, the Marketing pillar owns Affirm’s Logged-Out Web experiences, web experimentation, client-side tagging, marketing technology integrations, attribution, and measurement. As a Senior Software Engineer, you will build the data and measurement foundations that connect consumer acquisition activity across paid media, SEO/AEO, and other growth channels to downstream outcomes such as signup, conversion, and GMV. You will work at the intersection of data engineering and marketing technology, building reliable pipelines, identity and event data systems, attribution and conversion measurement, and integrations across our marketing and data ecosystems. You will partner closely with Engineering, Product, Marketing, Analytics, and Data Engineering so that consent, tagging, identity, and consumer-data requirements are incorporated into measurement architecture from the start. This role is a strong fit for an engineer who enjoys ambiguous cross-functional problems, cares deeply about data quality and operational reliability, and wants to build durable measurement capabilities that help teams understand the effectiveness of consumer growth investments. What You'll Do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Marketing & Privacy Engineering (MPE) builds trusted, privacy-aware consumer web experiences and measurement systems that enable sustainable growth. Within MPE, the Marketing pillar owns Affirm’s Logged-Out Web experiences, web experimentation, client-side tagging, marketing technology integrations, attribution, and measurement. As a Senior Software Engineer on MPE, you will help shape the architecture, reliability, and evolution of high-traffic consumer web experiences while building the instrumentation and integrations that connect those experiences to Affirm’s growth and measurement systems. You will work across modern web applications, experimentation, Google Tag Manager and server-side GTM integrations, conversion tracking, advertising and marketing APIs, and observability. You will partner closely with Product, Marketing, Analytics, Data Engineering and adjacent platform teams to ensure that web experiences are performant and measurable and that consent, cookies, tagging, and consumer-data requirements are considered from the start. This role is a strong fit for an engineer who enjoys owning complex web systems, solving ambiguous cross-functional problems, and raising the technical quality and operational reliability of the platforms they work on. What You'll Do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proact

About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds. About the job Goods & Services is looking for a Senior Data Warehouse and Integration Engineer responsible for database engineering, data warehouse architecture and support, data integration, reporting support, production troubleshooting, and technical delivery. This role requires someone who can independently own complex DB/data work from investigation and design through production completion and ongoing support. The biggest need is database/data integration ownership and production troubleshooting, followed by data warehouse architecture and reporting. The role needs someone to be comfortable with the existing on-prem/Microsoft environment while also helping us move toward more modern Azure-based solutions. What you’ll do: Design, develop, maintain, and troubleshoot SQL Server databases, stored procedures, views, jobs, and related database objects. Design and support enterprise data warehouse architecture, data models, schemas, and data flows. Evaluate and improve data warehouse structure, scalability, performance, and maintainability

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Team The Deployed Engineering team works directly with companies building and running AI agents in production, helping turn ideas and prototypes into systems teams can rely on. This is a hands-on, highly technical team that partners closely with customer engineers across the full lifecycle, from pre-sales evaluations to post-deployment advisory work. The focus is on achieving the technical win, co-designing agent architectures, and helping customers operate agents reliably at scale using the LangChain suite. Deployed Engineers sit at the intersection of engineering, product, and go-to-market , shaping how LangChain is adopted in the field and feeding real-world insi

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Team The Deployed Engineering team works directly with companies building and running AI agents in production, helping turn ideas and prototypes into systems teams can rely on. This is a hands-on, highly technical team that partners closely with customer engineers across the full lifecycle, from pre-sales evaluations to post-deployment advisory work. The focus is on achieving the technical win, co-designing agent architectures, and helping customers operate agents reliably at scale using the LangChain suite. Deployed Engineers sit at the intersection of engineering, product, and go-to-market , shaping how LangChain is adopted in the field and feeding real-world insi

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You’ll Do As a Partnership Manager Hybrid SMB, you’ll drive growth and impact by managing a defined territory, building lasting customer relationships, and delivering innovative solutions to K-12 clients. In this role you will: Cultivate new and long-term customer relationships, identifying key contacts and conducting impactful meetings. Expand existing programs and add new implementations through strategic cross-selling of Edmentum’s full portfolio. Navigate complex sales cycles and influence high-level decision makers to close deals. Prepare and deliver compelling sales presentations tailored to customer needs. Develop and execute a strategic territory plan to achieve ambitious objectives. Stay informed on funding options and market trends to maximize opportunities. Maintain accurate sales activity and forecasts in CRM systems. Ensure compliance with company policies and contribute to a culture of excellence. Who You Are You have a bachelor’s degree or equivalent experience in K-12 education. You bring at least two years of sales experience, including presentations and outreach. You are skilled in using CRM systems and managing client relationships. You possess strong communication, presentation, and time management skills. You are adept at articulating technical concepts and translating customer needs into solutions. You have a solid understanding of education and software markets. You excel at planning, organization, and multitasking. You are willing to travel

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You’ll Do As a Partnership Manager Hybrid SMB, you’ll drive growth and impact by managing a defined territory, building lasting customer relationships, and delivering innovative solutions to K-12 clients. In this role you will: Cultivate new and long-term customer relationships, identifying key contacts and conducting impactful meetings. Expand existing programs and add new implementations through strategic cross-selling of Edmentum’s full portfolio. Navigate complex sales cycles and influence high-level decision makers to close deals. Prepare and deliver compelling sales presentations tailored to customer needs. Develop and execute a strategic territory plan to achieve ambitious objectives. Stay informed on funding options and market trends to maximize opportunities. Maintain accurate sales activity and forecasts in CRM systems. Ensure compliance with company policies and contribute to a culture of excellence. Who You Are You have a bachelor’s degree or equivalent experience in K-12 education. You bring at least two years of sales experience, including presentations and outreach. You are skilled in using CRM systems and managing client relationships. You possess strong communication, presentation, and time management skills. You are adept at articulating technical concepts and translating customer needs into solutions. You have a solid understanding of education and software markets. You excel at planning, organization, and multitasking. You are willing to travel