Technical Escalations Engineer Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s growth by acquiring, retaining, and expanding merchant partnerships across eCommerce, in-store, telesales, and the Affirm app. The SMB Sales team focuses on bringing new merchants onto Affirm, building relationships with business owners and decision-makers, and demonstrating how Affirm’s payment solutions can drive conversion, increase sales, and support business growth. Through strategic prospecting, consultative selling, and cross-functional collaboration, the team helps merchants unlock new opportunities while expanding Affirm’s reach across the SMB market. About the Role: Affirm is seeking an experienced, quota-carrying Account Executive to own the full sales cycle for complex, high-growth merchants across the upper SMB and Mid-Market segment. This portfolio includes merchants with up to $300M in total annual sales and requires a seller who can operate as the general manager of a territory, create demand, engage executive decision-makers, build a quantified business case, structure a compelling commercial solution, and lead the opportunity through contract and launch. The Account Executive is accountable for new merchant acquisition and the long-term quality of each partnership. The role translates merchant priorities into solutions across Affirm's products and capabilities, while aligning internal stakeholders across Sales, Merchant Pricing, Product, Partnerships, Risk, Legal, Operations, Implementation, and Merchant Success. Success requires strategic prospecting, strong financial and commercial judgment, fluency in technical and operational requirements, and the ability to create momentum across complex buying groups. What You'll Do: Own a defined territory and revenue plan. Operate as the general manager of a portfolio that in

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. This is a field sales opportunity based out of a personal home office. You must live local to your territory or be willing to relocate to the area. A day in the life (Responsibilities) Generate list of prospective restaurants and manage the entire sales cycle from initial call to close Conduct demos and develop a solution that best meets the prospect’s needs Partner with teams across the business to ensure that expectations set during the sales process are met in delivery Leverage Salesforce (our CRM) to manage all sales activities Understand the competitive landscape and determine how to best position Toast in the market What you'll need to thrive (Requirements) 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry Since this is a field position, you must have reliable transportation (will reimburse for mileage) Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels Proven track record of success in meeting and exceeding goals Ability to work in a fast-paced, entrepreneurial and team environment Self-motivated, creative, and flexible General technical proficiency with software What will help you stand out (Nice to Haves/Nonessential Skills) Experience with Salesforce CRM Sandler Sales Traini

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com . Yext is looking for a detail-oriented, proactive, and technically adept Platform Consultant to join our dynamic Services team. In this role, you will serve as a Yext product expert, working closely with clients to configure the platform, manage data, and deliver exceptional solutions. As a customer-facing team member, you will play a key role in executing implementation tasks, managing project deliverables, and ensuring effective communication with both clients and internal stakeholders throughout the project lifecycle We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates have experience configuring or implementing B2B technology, can build positive relationships, and quickly learn the parts of our business. What You'll Do Platform Consultants are Yext technical experts. We expect our Platform Consultants to: Lead large projects and client accounts as one of our client-facing roles on the Expert Services team (technical project management). Advise customers on the application of our technology to achieve brand visibility results (consulting and solution architecture skills) Work within our product and cross-functionally with Engineers, Designers, and o

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a GTM AI Engineer, you will contribute to our "Revenue Velocity" engine. You won't just be managing tools; you will identify operational friction and help build the AI-powered infrastructure that allows our Sales (SLG), Expansion, and PLG teams to focus on high-value selling. You will help build and maintain the stack that converts product signals into automated sales actions. What you'll do Systems & Automations: Assist in building and maintaining the systems that power our opportunity management, sales handoffs, forecasting, and post-sales workflows. Process Optimization: Spot gaps, solve edge cases, and ensure the funnel, from first meeting to renewal, runs smoothly and intelligently. AI-Native Automation: Deploy automations that surface "next-best actions," trigger timely follow-ups, and improve deal velocity using Clay , Boomi, Claude and Gemini . Data Hygiene & Enrichment: Execute routine data hygiene and enrichment workflows across CRM records, ensuring data accuracy and completeness. Workflow Testing & Monitoring: Test, monitor, and troubleshoot automated GTM workflows to identify edge cases and minimize operational drag. Cross-Functional Collaboration: Work side-by-side with Sales, Accounts, and Marketing teams to translate operational needs into technical solutions. Stack Evolution: Help connect disparate GTM tools into a cohesive stack and continuously improve that stack as we scale. Execution: Turn high-level GTM goals into reliable,

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Staff Machine Learning Engineer, CX Intelligence CEE Intelligence (CEEI) is the ML and intelligence layer for Coinbase's customer engagement ecosystem, building customer intelligence, evaluation systems, routing and classification models, safety guardrails, and decisioning capabilities that power Help Center, chat, voice, agent tooling, and other customer support runtimes. As a Staff Machine Learning Engineer, you'll lead the design and delivery of production ML systems across the org, shaping technical strategy, building scalable intelligence capabilities, and partnering with product and engineering stakeholders to improve resolution quality, automation coverage, safety, and customer experience. What you'll do: Own the design and delivery of production ML systems, applying LLMs, deep learning, graph neural networks, and classical ML techniques to solve complex customer experience problems. Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes. Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies. Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code. Mentor engineers and establish team-wide standards fo

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Presales Engineer, Product Specialist. About the job This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy. Responsibilities In this role, you’ll: Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win Support core sales and solutions engineering

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Director, CEO Communications to join our team. This is a hybrid (with Santa Clara, CA preferred) or remote-eligible for candidates located in the Pacific time zone , reporting to the VP, Corporate Communications in the Global Corporate Communications department. Serving as the strategic architect and hands-on driver of Zscaler’s Founder, Chairman, and CEO Jay Chaudhry’s global communications platform, you will translate deep technical vision into high-reach, impactful narratives. In this high-visibility role, you will build an omnichannel CEO comms engine, elevate executive share of voice, and direct strategic positioning across earned media, global keynotes, digital channels, and rapid-response moments. What you’ll do (Role Expectations) Build, operationalize, and lead an omnichannel CEO communications engine spanning earned media, marquee speaking stages, digital channels, and execu

About Sayari: Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv. The Role Governments and global enterprises use Sayari to trace supply chains, enforce sanctions, and take apart illicit networks. The work is serious, the customers are demanding, and we are growing across the entire business and eleven countries. The bar for who we hire is high, and we hold it. This role sits at the center of that. You will run the operating layer of hiring at Sayari: scheduling every interview, partnering daily with our talent acquisition partners and hiring managers, keeping Greenhouse accurate, and building the reporting leadership uses to decide where the company invests next. Candidates meet Sayari through you before they meet anyone else. It is a visible seat on a small, senior team that moves fast. You will touch every function, work with every hiring manager, and see how a company builds its hiring engine while it scales. There are few better vantage points in a business. This is a full-time contract engagement reporting to the Senior Director of Talent, with potential to extend based on business need. What You Will Do Own interview scheduling end to end. Build and book panels, technical rounds, and executive interviews across US, UK, EMEA, and AP

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Workforce Identity Cloud Security Engineering group is looking for an experienced and passionate software security engineer to join a team focused on designing and developing Security solutions to harden our frameworks & infrastructure. We embrace innovation and pave the way to transform bright ideas into excellent security software solutions that help run large-scale, mission-critical software. We encourage you to prescribe defense-in-depth measures, industry security standards, enforce the principle of least privilege to help take our Security posture to the next level. Our Security engineering team has a niche skill-set that combines Security domain expertise with the ability to design, implement and rollout security features and functionalities without adding friction to product functionality or performance. We are responsible for the ever-growing need to improve our customer safety and privacy by providing security services that are coupled with the core Okta product. This is a high-impact role in a security-centric, fast-paced organization that is poised for massive growth and success. You will act as a liaison between the Security org and the engineering org to build technical leverage and influence the security roadmap and direction. You will focus on engineering security and privacy aspects of the systems used across our services while working on a weekly release cadence. You will be empowered to propose stimulating new

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Core Experiences owns the platform and front end behind Smartsheet's most used work surfaces. These are the sheets, reports, and dashboards millions of people open every day to plan, track, and run their work. Underneath them are petabytes of customer work data, one of the largest and most valuable datasets at the company. As AI agents join human teams, that data has to serve two very different users. People expect an instant, real-time collaborative experience. Agents read, write, and analyze at machine scale. Meeting both means rethinking how sheet data is stored, served, and moved between our operational systems and a world-class lakehouse platform. We hold that work to the highest standards of performance, reliability, and correctness. As a Principal Software Engineer on Core Views, you will set the technical direction for systems at the heart of Smartsheet. This is a hands-on architect role. You will spot the company's largest technical opportunities before they are obvious, prove them out with prototypes, and build alignment across engineering organizations, including on roadmaps you do not own. You will turn multi-quarter efforts into phased plans with clear milestones and candid risk reporting, then deliver them. You will make the hard trade-offs between latency, consistency, and cost. You will write the architecture decisions and standards other teams build on, and raise the technical bar for engineers across the company. Your first major initiative will reshape how sheet data moves between our transactional sto

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are looking for a Staff Engineer to lead projects and initiatives on the Fraud Decisioning team. You’ll be responsible for building tools and systems that empower Affirm fraud fighting capabilities, work with cross-functional teams to adopt and monitor those and use analytics and data driven decisions to further improve the performance and quality of fraud deciders. Our mission is to drive growth while protecting Affirm, buyers, and merchants. We achieve this by leveraging data to evaluate risk at critical points in the user journey, adapting to the ever-changing fraud landscape, and by introducing new fraud-fighting capabilities.. What You’ll Do Work across the org to plan and execute large, cross-functional initiatives, including: project definition, technical specification, task break-down, delivery, monitoring, and maintenance. Generate simple and elegant designs that are easily deployed and debugged, but anticipate the unhappy path. Write high-quality code that can be easily understood and leveraged by others. Review others’ work and provide constructive feedback in order to maintain high and consistent quality standards across teams. Lead and mentor engineers to help them succeed and grow. Provide the right context to engineers and train them to take ownership of their respective pieces of the initiative. Effectively incorporate needs and opinions from stakeholders, advocate for ideas and initiatives, and create a common understanding where all voices are heard. Conduct technical and soft skill evaluations to inform and influence the hiring decisions. Develop and review the technical content and requirements of the interview process. What We Look For 6-10+ years of experience as a software engineer with leadership responsibilities and experience mentoring junior engineers. Pr

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are looking for a Staff Engineer to lead projects and initiatives on the Fraud Decisioning team. You’ll be responsible for building tools and systems that empower Affirm fraud fighting capabilities, work with cross-functional teams to adopt and monitor those and use analytics and data driven decisions to further improve the performance and quality of fraud deciders. Our mission is to drive growth while protecting Affirm, buyers, and merchants. We achieve this by leveraging data to evaluate risk at critical points in the user journey, adapting to the ever-changing fraud landscape, and by introducing new fraud-fighting capabilities.. What You’ll Do Work across the org to plan and execute large, cross-functional initiatives, including: project definition, technical specification, task break-down, delivery, monitoring, and maintenance. Generate simple and elegant designs that are easily deployed and debugged, but anticipate the unhappy path. Write high-quality code that can be easily understood and leveraged by others. Review others’ work and provide constructive feedback in order to maintain high and consistent quality standards across teams. Lead and mentor engineers to help them succeed and grow. Provide the right context to engineers and train them to take ownership of their respective pieces of the initiative. Effectively incorporate needs and opinions from stakeholders, advocate for ideas and initiatives, and create a common understanding where all voices are heard. Conduct technical and soft skill evaluations to inform and influence the hiring decisions. Develop and review the technical content and requirements of the interview process. What We Look For 6-10+ years of experience as a software engineer with leadership responsibilities and experience mentoring junior engineers. Pr

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: We are looking for a dynamic Revenue Manager who is eager to collaborate and support significant growth at a global, publicly traded software company! Based in the US, this position will report directly to the Sr. Manager, Revenue Accounting. Are you well-versed in revenue accounting? Does being a critical member of a cross-functional team that is continuously problem-solving sound exhilarating and ambitious? Do you want to be a key contributor in a fast-paced, rapidly growing technology company? If so, we would love to hear from you! What You Will Be Doing: Being a key contributor to the ownership of Elastic Cloud Revenue. Performing or reviewing revenue reconciliations and analysis, and managing complex, large datasets in support of the Revenue close process. Assisting across all Elastic revenue contract reviews under ASC 606 guidance. Determining appropriate revenue recognition for signed contracts. Leading and reviewing UAT testing to drive Cloud Revenue system and process improvements. Coordinating and managing auditing requests, including addressing auditor inquiries. Developing technical accounting positions and drafting memos. Evaluating revenue policies for scalability while maintaining consistency with ASC 606. Identifying and executing on opportunities to improve existing processes and controls and minimi

Title: Senior Product Designer — Enterprise Security Platform Location: Remote — United States; preference given to San Francisco Bay Area candidates Reports to: VP of Product & Design Focus: Approximately 80% Product Design / 20% Brand & Marketing Design Eligibility: U.S. citizenship is required due to the role’s support of federal government projects. About RapidFort RapidFort is a software supply chain security platform. We help enterprises understand what's running in their software, reduce vulnerability risk, and ship curated, near-zero-CVE container images, backed by runtime-informed analysis and automated attack surface reduction. Our users include security teams, platform engineers, developers, administrators, and enterprise leaders. We're Series A, with $42M raised, and we're a small, senior team moving quickly. The role This is a product-first design role. You'll own major parts of the RapidFort platform and work directly with Product and Engineering from early problem definition through shipped software. The problems are genuinely complex: thousands of vulnerabilities across images, clusters, and workloads; relationships between software artifacts; policies, permissions, and enterprise environments; and very different technical users with very different needs. We want someone who enjoys that complexity. You should be equally comfortable thinking about the overall system and getting into the details of how a table, filter, workflow, visualization, or interaction should behave. About 80% of your time will focus on product. The other 20% will help keep our website, launches, sales materials, and broader brand consistent with the product, in partnership with Marketing and external specialists. You'll start as a hands-on IC and the senior design voice at RapidFort. You'll help establish how design operates: how we frame problems, review work, collaborate with Engineering, use research and data, and decid

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. Job Description As a Data Engineer, you will be a member of the Data Science & Analytics team building the foundation to scale analytics across our organization. You will collaborate with key stakeholders in Engineering, Product, and other areas to build scalable solutions to transform data into key metrics reporting and insights. You will be responsible for ensuring teams have access to reliable, accurate metrics for consumer products from idea to implementation. You will also lead your own projects to enable self-serve insights to help teams make data-driven decisions. Responsibilities : Understand and whenever possible proactively identify the data needs of stakeholder teams in terms of key data models and reporting, and translate that into technical requirements Define, build and manage key data pipelines in dbt that transform raw logs into canonical datasets Establish high data integrity standards and SLAs to ensure timely, accurate delivery of data Develop insightful and reliable dashboards to track performance of core metrics that will deliver insights to the whole company Build foundational data products, dashboards and tools to enable self-serve analytics to scale across the company Closely partner with stakeholders to define and materialize metrics and analysis for new and evolving consumer products in a fast paced environment Influence the future roadmap of Product teams from a data systems perspective Become an expert in our organization’s data models and the company's data architecture You might be a good fit if you have: 7+ years of experience as an Data Engineer or similar Data Science & Analytics roles, p