Technical Escalations Engineer Jobs

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey’s products sit at the intersection of frontier AI, sensitive customer data, and critical business workflows. Our customers trust us to protect their information in an always-accelerating threat ecosystem, and security is how we foremost earn and keep our customers’ trust. We’re hiring an experienced Incident Response Handler to drive and ultimately lead incident response for security events. You will command incidents, coordinate containment, and enforce that real fixes are implemented, preventing recurrence. You’ll join a small, highly technical security team early in standing up a dedicated Detection & Response function, with real latitude to define how Harvey does incident response for years to come. Like the rest of Harvey’s security team, our program is

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey’s products sit at the intersection of frontier AI, sensitive customer data, and critical business workflows. Our customers trust us to protect their information in an always-accelerating threat ecosystem, and security is how we foremost earn and keep our customers’ trust. We’re hiring an experienced Incident Response Handler to drive and ultimately lead incident response for security events. You will command incidents, coordinate containment, and enforce that real fixes are implemented, preventing recurrence. You’ll join a small, highly technical security team early in standing up a dedicated Detection & Response function, with real latitude to define how Harvey does incident response for years to come. Like the rest of Harvey’s security team, our program is

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's mission depends on the trust of the businesses that run on us. Internal Identity builds the infrastructure that keeps access to Stripe's systems secure: strong authentication and authorization that stays out of people's way. We decide how every engineer, service, and AI agent at Stripe gets access to what it needs, and nothing more. We're building the next generation of authorization at Stripe. It reasons about how people, services, and resources relate to each other, and it enforces policy consistently everywhere. We’re actively making the secure path the easiest one for every team at Stripe. The technical challenges we’re solving include building systems with 99.999%+ availability, expanding authorization controls to model agents as first-class identities, and making authorization policy authorship more approachable. Engineers here own big problems end to end and work closely with teams across the company. Internal Identity is largely a distributed team with a small presence in-person in Seattle. What you'll do We’re looking for an engineer who is passionate about addressing tough problems in the authorization space. This role is critical, not only for Stripe, but for the future of the commercial internet. Responsibilities Build and maintain reliable, performant and scalable authorization infrastructure (e.g. libraries, frameworks, services). Build comprehensive understanding of authorization needs of our users (e.g. product teams

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the role You embed directly with customer teams as the engineer on the ground: own an outcome, ship a production-grade SpaceXAI system that still runs after you leave, and become the critical technical feedback loop from the field back to product engineering. The work is the project. One week you might take a messy business workflow and put a production agent on it: pick the use case, stand up the architecture, wire it into the customer’s auth, data, and tools, then harden it with evals until the team actually uses it. Another week you might live in a customer’s repo and delivery system and ship an agent-powered path for a migration, a PR review loop, or an incident-to-fix flow, behind tests, review, and rollout rather than in a chat sidebar. Either way, you measure what matters, leave the customer able to operate it, and bring the pattern back as another use case for SpaceXAI. This is not a demo role. You own the work end to end, from the first discovery call through launch, iteration, and post-launch support, and you are responsible for systems that work in the real world. What you’ll do Lead discovery with the customer: orient in their codebases and workflows, find the

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. As a People Partner supporting our Technology portfolio, you will serve as the primary strategic and tactical point of contact for leaders across our Product, Engineering, AI, Innovation and IT functions. In this role, you will translate high-level people strategies into actionable plans that fuel an AI enabled organization optimizing team health, engagement, and performance across high-growth technical teams. You will leverage data-driven insights to build deep leadership relationships, facilitate talent workflows, and operationally embed core organizational values at every level. What you’ll do (Role Expectations) Provide data-led coaching and guidance to people managers on performance management, career development framework execution, and team dynamics Lead the end-to-end rollout of core People & Culture initiatives, including Annual Reviews, Compensation Planning, and Engagement Surveys, tailoring delivery sp

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Internal Auditor. At Twilio, we build the platform powering modern communications for millions of developers and global enterprises. Joining our Internal Audit team means stepping beyond traditional compliance to drive strategic impact, business resilience, and operational excellence across a fast-paced tech ecosystem. About the job As a Senior Internal Auditor, you will play a pivotal role in maintaining and elevating our internal control environment and drive key pillars of our global SOX compliance program. You will lead and own end-to-end business process testing—from risk assessment and control design to operating effectiveness, deficiency evaluations, and status reporting while acting as a key technical resource. In this role, you’ll serve as a critical liaison collaborating cross-functionally across global business units and partnering directly with external auditors to ensure seamless compliance. Res

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Developer Success Engineer. About the job In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams - or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code. Responsibilities In this role, you’ll: Build new features and fix bugs in Stytch and Twilio products. Serve as a technical resource for customers when they have questions about our product. Improve documentation and processes for internal and external stakeholders. Qualifications Twilio value

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: We are seeking a Product Support Analyst (Voice) to provide technical customer support for the wholesale and enterprise product offerings. This position requires technical expertise in Local and Wide Area Networks concerning telephony infrastructure, understanding Router Configurations that affect VOIP and SIP Trunking. This position would require you work: Monday - Friday from 12:00 PM – 9:00 PM What You'll Do: Provide technical support to customers for voice, API and 911 products. Professional communications with customers in troubleshooting reported issues. Partner with Local Exchange Carriers in resolving customer network issues. Manage ticket progress to address and resolve customer issues within Service Level Agreement requirements. Partner with customer’s IT support personnel in resolution of issues. Assist with troubleshooting of customer’s routers that included in VOIP and SIP network. Escalate chronic or intermittent issues to higher echelon teams and management level attention What You Need: Bachelor’s degree is preferred but Associate degree with additional SIP, PBX, and network experience is acceptable. Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) are a must. Additional skills in

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The CEE team is a highly consultative sales team that is responsible for the growth of Stripe’s largest customers within the region. We work with the most ambitious and fastest growing companies, from Booksy, to Docplanner, to Dr.Max - Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for their businesses. What you’ll do As an Enterprise Account Executive, you’ll own the full sales cycle, from prospecting and closing to managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with both new and existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Own a named account list and develop account plans for winning and expanding business with high growth technology companies Develop outbound strategies to create and nurture opportunities Work with both new and existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Drive deal strate

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Plaid's Mid-Market Sales team helps innovative, high-growth companies across Europe become fintech-enabled. We partner with product, engineering, and commercial leaders at fast-scaling, established businesses to bring Plaid's platform into their stack. We're more than a sales team: as strategic advisors and growth enablers, we expand Plaid's reach into new use cases, sectors, and markets and help advance our mission of unlocking financial freedom for everyone. We're looking for a Mid-Market Account Executive to join our Mid-Market Sales team in Europe. You'll lead full-cycle sales with high-potential companies building the next generation of financial services, owning each relationship from first touch through close. You'll run consultative sales motions with technical and commercial stakeholders and play a key part in shaping how Plaid scales its mid-market motion across Europe. Responsibilities Pinpoint and secure commercial partnerships with rapidly scaling organisations throughout Europe. Manage the complete end-to-end sales motion, from initial prospecting and qualification through to final contract execution and handover. Advise product and engineering leaders through techni

About Us Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at http://saucelabs.com . Release Assurance at the Speed of AI | Meet the new Sauce Labs The Role This is a hybrid /hub role working from your home in London, which means you may be expected to work from a designated co-working space from time to time, and will otherwise work remotely from home, until such time as a dedicated office is established. Account Executives (AEs) are responsible for leading sales efforts, expanding new business, cross-sells and renewals within existing accounts to meet, exceed financial and business objectives. AEs are the account owners and coordinate all activities within their accounts – ISR/SDR for new opportunities, Solution Engineers (SE) for technical pre/post sales, executive sponsorship, etc. AEs will be focused on our “build territories” handling a larger number of accounts with smaller ARR, but a large white space potential for growth. The AE territory will approximately consist of 70% expansion accounts and 30% new logos. Responsibilities Ensures the achievement of sales revenue and pipeline goals including evaluating current business, identifying new opportunities within accounts, coordinating account strategies, and developing account plans Maintains and grows revenue base for book of business by driving product upsell/cross-sell and coordinating a unified strategic account plan for retention/renewals. Partners with customers to ensure positive engagement with Sauce products, evaluate program

Location: Bristol, London or Cambridge, UK About the job Help scale state-of-the art AI models across thousands of accelerators. As a Senior Machine Learning Engineer in the Applied AI team, you will contribute to advancing AI technology by developing and optimising new and existing AI models for our specialised hardware. You will work on large scale systems where performance is critical to the success of our projects. Having visibility of the entire pipeline from novel accelerator hardware to state-of-the-art AI applications, and the software stack in-between, you will play a critical role in identifying opportunities to innovate and differentiate Graphcore’s technology. Furthermore, you’ll work closely with researchers in a rapidly-evolving field, where even the most senior engineers are constantly learning and adapting to exciting new challenges. We seek engineers with strong technical foundations who are curious and eager to understand and advance AI model implementation, at scale. We currently have multiple opportunities available in the team at Senior, Staff and Principal level and offer flexibility through a hybrid working model, from any of our UK offices. If you're excited about advancing the next generation of AI models on cutting-edge hardware, we’d love to hear from you! The team and culture The Applied AI team’s role is to be proxies for our customers, we need to understand the latest AI models, applications, and software, as well as our own hardware and software stack, to ensure that Graphcore’s technology works seamlessly with the AI ecosystem and at scale. Our work spans from low-level kernel development and optimisation for novel hardware through to implementing and scaling research-level algorithms for the latest AI models. We collaborate with the Research team to develop and publish novel ideas in domains such as efficient compute, model scaling and di

Location: Bristol, London or Cambridge, UK About the job Help scale state-of-the art AI models across thousands of accelerators. As a Senior Machine Learning Engineer in the Applied AI team, you will contribute to advancing AI technology by developing and optimising new and existing AI models for our specialised hardware. You will work on large scale systems where performance is critical to the success of our projects. Having visibility of the entire pipeline from novel accelerator hardware to state-of-the-art AI applications, and the software stack in-between, you will play a critical role in identifying opportunities to innovate and differentiate Graphcore’s technology. Furthermore, you’ll work closely with researchers in a rapidly-evolving field, where even the most senior engineers are constantly learning and adapting to exciting new challenges. We seek engineers with strong technical foundations who are curious and eager to understand and advance AI model implementation, at scale. We currently have multiple opportunities available in the team at Senior, Staff and Principal level and offer flexibility through a hybrid working model, from any of our UK offices. If you're excited about advancing the next generation of AI models on cutting-edge hardware, we’d love to hear from you! The team and culture The Applied AI team’s role is to be proxies for our customers, we need to understand the latest AI models, applications, and software, as well as our own hardware and software stack, to ensure that Graphcore’s technology works seamlessly with the AI ecosystem and at scale. Our work spans from low-level kernel development and optimisation for novel hardware through to implementing and scaling research-level algorithms for the latest AI models. We collaborate with the Research team to develop and publish novel ideas in domains such as efficient compute, model scaling and di

Location: Bristol, London or Cambridge, UK About the job Help scale state-of-the art AI models across thousands of accelerators. As a Senior Machine Learning Engineer in the Applied AI team, you will contribute to advancing AI technology by developing and optimising new and existing AI models for our specialised hardware. You will work on large scale systems where performance is critical to the success of our projects. Having visibility of the entire pipeline from novel accelerator hardware to state-of-the-art AI applications, and the software stack in-between, you will play a critical role in identifying opportunities to innovate and differentiate Graphcore’s technology. Furthermore, you’ll work closely with researchers in a rapidly-evolving field, where even the most senior engineers are constantly learning and adapting to exciting new challenges. We seek engineers with strong technical foundations who are curious and eager to understand and advance AI model implementation, at scale. We currently have multiple opportunities available in the team at Senior, Staff and Principal level and offer flexibility through a hybrid working model, from any of our UK offices. If you're excited about advancing the next generation of AI models on cutting-edge hardware, we’d love to hear from you! The team and culture The Applied AI team’s role is to be proxies for our customers, we need to understand the latest AI models, applications, and software, as well as our own hardware and software stack, to ensure that Graphcore’s technology works seamlessly with the AI ecosystem and at scale. Our work spans from low-level kernel development and optimisation for novel hardware through to implementing and scaling research-level algorithms for the latest AI models. We collaborate with the Research team to develop and publish novel ideas in domains such as efficient compute, model scaling and di

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. Note: this job post is for Fullstack Software Engineers only. If you are a Backend Engineer, please see our Backend Software Engineer post here . About the role We are looking for fullstack software engineers to help build safety and oversight mechanisms for our AI systems. As a software engineer on the Safeguards team, you will work to monitor models, prevent misuse, and ensure user well-being. This role will focus on building systems to detect unwanted model behaviors and prevent disallowed use of models. You will apply your technical skills to uphold our principles of safety, transparency, and oversight while enforcing our terms of service and acceptable use policies. We have multiple teams that are currently hiring within Safeguards. Team placement occurs after the interview process, taking into account your interests and experience alongside organizational needs. This flexible approach allows us to match talented engineers where they'll have the greatest impact and growth potential. Responsibilities: Design and build the internal review tools analysts use to investigate abuse — dashboards, case queues, and evidence viewers that make high-volume, high-stakes decisions fast and accurate. Build the interfaces where humans supervise agents: streaming output, interruption and approval flows, and clear provenance for every action an agent takes. Surface abuse patterns to our research teams through the visualizations and exploration tools that make emerging patterns legible. Own the frontend architecture for tools handling sensitive data at scale — performance under large datasets, correctness under real-time updates,