Technical Escalations Engineer Jobs

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . As Roadie’s Workforce Manager , you’ll lead workforce planning and real-time operations for our 24/7 Support organization. Working across Roadie and our BPO partners, you’ll ensure the right coverage across phone, chat, and email to deliver a great user experience. You’ll develop our Real-Time Analysts and scheduling resources, anticipate demand, and guide teams through daily challenges and peak periods. If you enjoy solving complex operational puzzles, developing people, and seeing your decisions make an immediate impact, you’ll thrive in this role. What You’ll Do Lead and develop Roadie’s Real-Time Analysts and scheduling resources through clear priorities, coaching, and accountability Own forecasting, staffing, and headcount planning across Support channels, internal teams, and BPO partners Build schedules that align staffing with demand and maintain consistent queue coverage Guide real-time operations by monitoring service levels, adherence, occupancy, utilization, backlog, and handle time, taking action as needs shift Anticipate staffing and scheduling gaps, communicate their business impact, and recommend practical solutions Partner with Support Managers, Vendor Managers, Salesforce, Engineering, and other technical teams to improve routing, workflows, automation, and s

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : The Platform Engineering Productivity team operates the CI, CD, and Release infrastructure for the company. We ensure developers can efficiently and safely deploy changes across our various environments and at scale. In an age of AI, the landscape is evolving rapidly from scaling needs to, more than ever, securing our supply chain. There are interesting challenges to tackle. We're looking for a proactive systems thinker who delivers on business-driven projects while identifying and driving the work that keeps our infrastructure ahead before scaling and security challenges become problems. If you're energized by work that makes every engineering team at Elastic ship faster and more securely, we'd love to hear from you. What You Will Be Doing : Define the roadmap and technical vision for CI/CD, from problem identification through org-wide adoption. Identify where CI/CD is a bottleneck, a source of friction, or a security risk before it becomes an incident, and drive the remediation rather than waiting to be assigned it. Design and enforce release gates covering supply chain integrity, artifact provenance, and release readiness, built to scale across teams without becoming a tax on engineering velocity. Direct engineers on your team through complex, multi-quarter projects: break down the architecture, assign the work, and o

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : The Platform Engineering Productivity team operates the CI, CD, and Release infrastructure for the company. We ensure developers can efficiently and safely deploy changes across our various environments and at scale. In an age of AI, the landscape is evolving rapidly from scaling needs to, more than ever, securing our supply chain. There are interesting challenges to tackle. We're looking for a proactive systems thinker who delivers on business-driven projects while identifying and driving the work that keeps our infrastructure ahead before scaling and security challenges become problems. If you're energized by work that makes every engineering team at Elastic ship faster and more securely, we'd love to hear from you. What You Will Be Doing : Define the roadmap and technical vision for CI/CD, from problem identification through org-wide adoption. Identify where CI/CD is a bottleneck, a source of friction, or a security risk before it becomes an incident, and drive the remediation rather than waiting to be assigned it. Design and enforce release gates covering supply chain integrity, artifact provenance, and release readiness, built to scale across teams without becoming a tax on engineering velocity. Direct engineers on your team through complex, multi-quarter projects: break down the architecture, assign the work, and o

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : The Platform Engineering Productivity team operates the CI, CD, and Release infrastructure for the company. We ensure developers can efficiently and safely deploy changes across our various environments and at scale. In an age of AI, the landscape is evolving rapidly from scaling needs to, more than ever, securing our supply chain. There are interesting challenges to tackle. We're looking for a proactive systems thinker who delivers on business-driven projects while identifying and driving the work that keeps our infrastructure ahead before scaling and security challenges become problems. If you're energized by work that makes every engineering team at Elastic ship faster and more securely, we'd love to hear from you. What You Will Be Doing : Define the roadmap and technical vision for CI/CD, from problem identification through org-wide adoption. Identify where CI/CD is a bottleneck, a source of friction, or a security risk before it becomes an incident, and drive the remediation rather than waiting to be assigned it. Design and enforce release gates covering supply chain integrity, artifact provenance, and release readiness, built to scale across teams without becoming a tax on engineering velocity. Direct engineers on your team through complex, multi-quarter projects: break down the architecture, assign the work, and o

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : The Platform Engineering Productivity team operates the CI, CD, and Release infrastructure for the company. We ensure developers can efficiently and safely deploy changes across our various environments and at scale. In an age of AI, the landscape is evolving rapidly from scaling needs to, more than ever, securing our supply chain. There are interesting challenges to tackle. We're looking for a proactive systems thinker who delivers on business-driven projects while identifying and driving the work that keeps our infrastructure ahead before scaling and security challenges become problems. If you're energized by work that makes every engineering team at Elastic ship faster and more securely, we'd love to hear from you. What You Will Be Doing : Define the roadmap and technical vision for CI/CD, from problem identification through org-wide adoption. Identify where CI/CD is a bottleneck, a source of friction, or a security risk before it becomes an incident, and drive the remediation rather than waiting to be assigned it. Design and enforce release gates covering supply chain integrity, artifact provenance, and release readiness, built to scale across teams without becoming a tax on engineering velocity. Direct engineers on your team through complex, multi-quarter projects: break down the architecture, assign the work, and o

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : The Platform Engineering Productivity team operates the CI, CD, and Release infrastructure for the company. We ensure developers can efficiently and safely deploy changes across our various environments and at scale. In an age of AI, the landscape is evolving rapidly from scaling needs to, more than ever, securing our supply chain. There are interesting challenges to tackle. We're looking for a proactive systems thinker who delivers on business-driven projects while identifying and driving the work that keeps our infrastructure ahead before scaling and security challenges become problems. If you're energized by work that makes every engineering team at Elastic ship faster and more securely, we'd love to hear from you. What You Will Be Doing : Define the roadmap and technical vision for CI/CD, from problem identification through org-wide adoption. Identify where CI/CD is a bottleneck, a source of friction, or a security risk before it becomes an incident, and drive the remediation rather than waiting to be assigned it. Design and enforce release gates covering supply chain integrity, artifact provenance, and release readiness, built to scale across teams without becoming a tax on engineering velocity. Direct engineers on your team through complex, multi-quarter projects: break down the architecture, assign the work, and o

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role : The Platform Engineering Productivity team operates the CI, CD, and Release infrastructure for the company. We ensure developers can efficiently and safely deploy changes across our various environments and at scale. In an age of AI, the landscape is evolving rapidly from scaling needs to, more than ever, securing our supply chain. There are interesting challenges to tackle. We're looking for a proactive systems thinker who delivers on business-driven projects while identifying and driving the work that keeps our infrastructure ahead before scaling and security challenges become problems. If you're energized by work that makes every engineering team at Elastic ship faster and more securely, we'd love to hear from you. What You Will Be Doing : Define the roadmap and technical vision for CI/CD, from problem identification through org-wide adoption. Identify where CI/CD is a bottleneck, a source of friction, or a security risk before it becomes an incident, and drive the remediation rather than waiting to be assigned it. Design and enforce release gates covering supply chain integrity, artifact provenance, and release readiness, built to scale across teams without becoming a tax on engineering velocity. Direct engineers on your team through complex, multi-quarter projects: break down the architecture, assign the work, and o

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sony Interactive Entertainment Security Architecture | Cloud | AI Security | Enterprise Platforms We are seeking a Staff Security Architect to help shape and secure the next generation of enterprise, cloud, platform, and AI-enabled technology. This role combines deep security architecture expertise with strong engineering judgment and the ability to influence technical direction across complex, global environments. The successful candidate will partner with engineering, infrastructure, product, and security teams to identify systemic risk, develop scalable security patterns, and guide secure adoption of emerging technologies, including generative AI and agentic systems. Key Responsibilities Design, review, and approve security architecture for enterprise, cloud, SaaS, platform, and application environments, balancing business objectives, engineering constraints, and risk. Lead cloud security architecture across AWS, Google Cloud, and hybrid environments, including identity, network security, data protection, logging and monitoring, key management, workload isolation, security posture management, and the effective use of native and third-party cloud security controls. Define and review security architecture for SaaS and PaaS platforms, including ident

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. You will make an impact: As the Talent Acquisition Manager, you will lead eClinical Solutions’ end-to-end hiring engine from employer branding and candidate attraction through AI-enabled screening and hiring measurement. You’ll partner with hiring managers across Engineering, Clinical Data Services, Biometrics, and Corporate functions to build a modern, AI-first recruiting function that still keeps judgment and candidate experience firmly in human hands. Your day to day: AI first thought leader, who enjoys building a world class function Passion about driving data metrics and the outcomes Assess and build out a world class talent function, for a scaling global function Own end-to-end requisition management, from intake through offer, across technical and clinical hiring teams Build and maintain employer brand assets—job posts, careers site content, and social outreach—consistent with eClinical Solutions’ voice and visual identity Develop and nurture passive-candidate pipelines for hard-to-fill R+D, Product, clinical data, biometrics, and technical roles Advise hiring managers on sourcing strategy, interview design, and candidate evaluation Lead intake conversations that translate business needs into clear hiring criteria Own the hiring scorecard—time-to-fill, quality-of-hire, source effectiveness, and candidate experience—and report performance to leadership Redesign recruiting workflows to remove manual, repetitive tasks and focus recrui

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. About This Role: Eve Legal is a Series B legal AI platform reinventing how plaintiff law firms run their practice. As the dedicated enablement manager for our Customer Success and Solutions Engineering team, you'll build the skill and technical knowledge programs specific to CS and SE from the ground up, own technical launch and implementation readiness across the team, and build the muscle this team needs to turn strong customer relationships into real expansion and upsell within the book we already have. The CS and SE teams are not support functions, but rather a growth engine, and you'll be the person who makes sure the team can spot whitespace, build a credible business case, and walk into an expansion conversation with confid

About the Job Turn complex AI workload signals into faster, more efficient systems at data center scale. As a Senior AI Performance Engineer, you will analyze and optimize AI training and inference workloads across large-scale distributed systems. Your work will connect compute, memory, communication and software behavior. You will own complex performance investigations from problem definition through validation. You will turn profiling, benchmarking and modeling results into improvements engineers can build from. You will design benchmarks, investigate system bottlenecks and optimize distributed communication software across technologies such as MPI, NCCL, UCX and RDMA. Your work will help Graphcore deliver efficient, reliable AI systems for large-scale deployment. This role gives you rare scope across hardware, software, networking and system architecture. It is based in Austin, Texas. The team and culture The System Engineering Performance team architects, evaluates and optimizes high-performance infrastructure for large-scale data center deployments. The team works across the computing stack to understand real system behavior. Work moves through evidence, ownership and clear technical judgment. You will define investigations, coordinate across teams and validate impact with reliable performance data. Decisions are shaped through benchmarks, models, simulations and practical engineering tradeoffs. The team values engineers who think big, act fast, take responsibility, speak up and lead beyond their own area. What we’re looking for · Strong experience profiling and optimizing AI, machine learning or high-performance computing workloads. · Experience with distributed systems and communication libraries such as MPI, NCCL, UCX or libfabric. · Strong C++ and Python skills, including reliable tools or performance-sensitive software. · Deep understanding of compute, memory and communication behavior in large-scale systems. · Ability to own complex technical work and coo

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an Account Executive, Majors to join our team. This is a Hybrid role, reporting to the Regional Director of Sales in the Sales department. You will be part of a global group of professionals passionate about delighting customers and driving a secure, cloud-enabled digital future as we cement our position as the world leader in cloud security. What you’ll do (Role Expectations) Solve customer pain points by leveraging Zscaler's unique value proposition and inspiring technology Educate key decision-makers within your territory to demonstrate the power and agility of cloud transformation Operate as the GM of your business, creating comprehensive plans for coverage, prospecting, and marketing Collaborate closely with Solutions Engineers to deliver both business and technical value to clients Manage the full sales cycle from initial engagement to closure while building a robust customer footprint Who You

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Senior Solution Architect joins Harvey's Solutions Architecture team to serve as the technical bridge between product capabilities and enterprise client needs across the APAC region. The team's mission is to help the world's leading legal and professional services organizations understand, adopt, and scale Harvey's AI platform. This role drives technical discovery, solution scoping, and product demonstrations that translate complex AI concepts into clear business value for enterprise buyers. They partner closely with Account Executives, Product, and Engineering to shape go-to-market strategy across one of Harvey's fastest-growing regions. It is a unique opportunity to combine deep technical acumen with client-facing impact at the forefront of legal AI. What You'll

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. POSITION SUMMARY The Director, International Accounting & Tax Compliance is a senior leadership role responsible for the end-to-end financial management of the Company's global subsidiary network. Reporting directly to the VP, Global Controller, this individual will manage a first-class international accounting team located in India and other countries that supports the Company's worldwide operations. The role owns the integrity of financial reporting across all international entities, leads the statutory and management financial statement close process (targeting a 7 business day consolidated close), manages external auditors and tax advisors globally, and ensures full compliance with local and international tax obligations, including transfer pricing. Our ideal candidate is a self-starter with strong leadership capabilities and a solid operational and technical accounting background. Working in

Location: Dubai, UAE | Practice Area: Capital Markets | Type : Full time Shape the future of institutional digital assets, connecting traditional capital markets with next-generation financial infrastructure. The Role At Capco, we're looking for a Business Analyst – Digital Assets to support the implementation and integration of the Taurus digital asset platform within a regulated traditional exchange. You'll act as the functional bridge between business, technology, operations, and Taurus, helping translate complex requirements into practical solutions that enable secure, scalable, and efficient digital asset operations. Working alongside the Implementation Lead and key stakeholders, you'll support the design and delivery of end-to-end digital asset capabilities spanning trading, custody, settlement, and integration with existing market infrastructure. You'll also explore opportunities to use approved AI tools and AI-enabled workflows to improve requirements analysis, documentation, and delivery efficiency, while maintaining appropriate human oversight, data security, and responsible AI practices. What You’ll Do Support the Implementation Lead in the end-to-end implementation and integration of the Taurus digital asset platform, coordinating requirements, dependencies, and delivery activities across client, vendor, and implementation teams. Gather, analyse, and translate business requirements into functional and technical specifications, mapping Taurus capabilities against client needs and identifying functional, operational, and integration gaps. Define end-to-end digital asset workflows covering trading, custody, wallet infrastructure, settlement, and tokenized assets, including business processes, rules, controls, and exception scenarios. Support integration with existing client systems and market infrastructure, facilitating stakeholder alignment, issue resolution, testing, go-live readiness, functional documentation, and operational handover. Leverage approved