Technical Escalations Engineer Jobs

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role You'll lead GitLab's Dedicated Infrastructure team, combining hands-on technical leadership with team development. Working with the team's Product Manager, you'll balance delivery speed and quality, guide architecture decisions, and lead the team through incidents. You'll demonstrate ideas through proofs of concept, give team members meaningful feedback, and use data to make prioritization and risk decisions. What you’ll do Partner with the team's Product Manager to set clear priorities and deliver with quality and speed. Maintain at least 99.9% availability for Dedicated infrastructure, strengthen securi

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role Addepar is seeking a highly skilled and motivated Engineering Manager to join the Product Platform team. The Product Platform team is at the heart of powering Addepar’s core engineering capabilities. We play a pivotal role in weaving Addepar data, core utilities, and user experience frameworks into a resilient, shared foundation that enables product teams, partners, and clients to build secure, consistent, and data-driven experiences at scale. Working at the critical intersection of high-scale administration, governance, and developer velocity, our team drives core pillars including decoupled authorization, centralized audit tracking, and high-performance search infrastructure. Working with a healthy mix of modern distributed architecture and existing core systems, the team thrives on solving complex technical challenges to deliver high-impact solutions across the entire ecosystem. In this high-impact role, you won't just lead a group of engineers—you'll be the driving force behind scaling the Addepar Platform and architecting cross-cutting solutions that redefine how our products interact. Your responsibilities will include: Driving the technical direction for cross cutting products across Addepar. Collaborating with teams from variou

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are currently seeking a Senior Software Engineer to join the Product Platform team which builds foundational components and cross-functional capabilities for our ecosystem. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Architect, implement, and maintain engineering solutions to solve complex problems; write well-designed, testable code. Independently deliver high-value projects from design through delivery. Collaborate with product managers on product requirements iterations, design feasibility and user feedback. Learn and promote best engineering practices. Document software functionality, system design, and project plans. Debug and troubleshoot issues across the entire application stack. Mentor junior engineers, provide clear and constructive guidance Collaborate with engineers and stakeholders from other teams to resolve technical issues or coordinate dependencies Who You Are Extensive software engineering experience Track record of leading technical initiatives from design through delivery Proven ability to influence technical direction and make significant contributions to the architectu

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are currently seeking a Senior Software Engineer to join the Alternatives Data Management (ADM) team. Our team is building AI-powered data products and workflow solutions that unlock transparency, efficiency, and insight in private market investments. You’ll join a talented full-stack team of engineers and work on distributed services that are used across the entire ADM engineering stack. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role. What You’ll Do Architect, implement, and maintain engineering solutions to solve complex problems; write well-designed, testable code. Independently deliver high-value projects from design through delivery. Collaborate with product managers on product requirements iterations, design feasibility and user feedback. Learn and promote best engineering practices. Document software functionality, system design, and project plans. Mentor junior engineers, provide clear and constructive guidance Collaborate with engineers and stakeholders from other teams to resolve technical issues or coordinate dependencies Who You Are Bachelor’s degree in Computer Science or equivalent experience

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are currently seeking a staff software engineer to join the Alternatives Data Management (ADM) team. Our team is building AI-powered data products and workflow solutions that unlock transparency, efficiency, and insight in private market investments. You’ll join a talented full-stack team of engineers and work on distributed services that are used across the entire ADM engineering stack. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role. What You’ll Do Own the end-to-end delivery of complex, multi-month initiatives within ADM, including work that spans team boundaries. Anticipate risks and unblock dependencies before they become delivery blockers. Lead technical designs for new products and workflow solutions, aligned with ADM and Addepar’s longer-term strategy. Solicit feedback and build consensus. Write exemplary, highly performant, and scalable code and frameworks. Evangelize and promote best engineering practices. Serve as a primary technical point of contact. Initiate and lead collaboration with cross-functional teams to resolve complex application and infrastructure issues. Mentor engineers, identify ski

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's Governance and Compliance platform is the operating layer enterprises trust to run their security programs. We are hiring an engineer who will own the architectural foundation that makes it work for their most complex organizational structures. Program Structure and Trust is a newly chartered group at Vanta with a focused mission: build the enterprise org model that lets customers bring their compliance and security structure — product lines, business units, isolated data environments, cross-cutting audits, scoped approvals, and data residency requirements — natively into the platform. The problems this team solves determine whether Vanta can serve the enterprise customers it's increasingly winning. This is the defining technical role of the group. The Staff Engineer owns the design, phased delivery, and long-term technical direction of Vanta's enterprise org model — a multi-quarter initiative that cuts across the platform and establishes the foundation for how enterprise customers structure, segment, and operate inside Vanta. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you'll do as a Staff Engineer at Vanta: Own the design and multi-quarter delivery of Vanta's enterprise org model, including hierarchical product lines and business units, isolated data access and ownership, cross-cutting audit workflows, scoped approvals, and EU and GovCloud data residency support Define and evolve the core abstractions that let the platform absorb structurally diverse, often conflicting enterprise requirements — solving for the general case rather than one-off customer accommodations Retrofit

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. This is a field sales opportunity based out of a personal home office. You must live local to Waxahachie, TX or be willing to relocate to the area. A day in the life (Responsibilities) Generate list of prospective restaurants and manage the entire sales cycle from initial call to close Conduct demos and develop a solution that best meets the prospect’s needs Partner with teams across the business to ensure that expectations set during the sales process are met in delivery Leverage Salesforce (our CRM) to manage all sales activities Understand the competitive landscape and determine how to best position Toast in the market What you'll need to thrive (Requirements) 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry Since this is a field position, you must have reliable transportation (will reimburse for mileage) Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels Proven track record of success in meeting and exceeding goals Ability to work in a fast-paced, entrepreneurial and team environment Self-motivated, creative, and flexible General technical proficiency with software What will help you standout (Nice to Haves/Non-Essential Skills) Restaurant Operations Experience Sandler Sales Train

Business Analyst – Retail Energy Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Drive impactful change across retail energy operations through insight-led consulting The Role As a Business Analyst within Capco’s Business Consulting practice, you will support retail energy clients by bridging business needs and technology solutions. You will play a key role in shaping strategy, gathering requirements, and delivering high-quality consulting outcomes that improve operational efficiency and support transformation initiatives. What You’ll Do Facilitate workshops, stakeholder interviews, and analysis to gather and document business requirements Develop business requirement documents, user stories, and functional specifications Analyze current vs. future state processes and identify improvement opportunities Create process models, data models, and business architecture documentation Produce clear, high-quality deliverables including reports, presentations, and proposals What We’re Looking For Experience as a Business Analyst within retail energy (e.g., billing, CIS, EDI, customer care) Strong skills in requirements gathering, process mapping, and stakeholder engagement Ability to translate business needs into functional and technical specifications Experience producing structured consulting deliverables and documentation Experience with Complex Billing is a plus Bachelor’s degree in a relevant field such as Business, Finance, or Technology Bonus Points For Experience within a management consulting environment Exposure to wholesale energy, settlements, or trading Familiarity with project delivery methodologies and lifecycle management Experience contributing to business cases, proposals, or pre-sales activities Basic scripting or technical understanding supporting system analysis Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting cultu

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role The Senior Product Manager-Trading will collaborate with the other Trading Product Managers and Trading Product Leads to help guide the vision for Trading, OMS, and IBOR products. We are building this product suite anew and collaborating with our design team to improve the advisor/trader facing workflows and build engaging experiences that scale. You will execute product vision, implement strategy, and collaborate with a cross-functional team in a manner that improves their efficiency and productivity. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Possess a solid understanding of Trading, Rebalancing, and OMS systems used in the US and European wealth management industry. You understand trading products in terms of their users, business value, technical landscape, data, vendors, and can relate these to other areas of the Addepar ecosystem Document and communicate goals for the product and drive an innovative product roadmap that conveys the team vision and goals to our clients Build consensus with the team to prioritize and define increments of work based on level of effort, interdependencies, a

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Context Engine team builds the knowledge layer that AI agents use to work with enterprise data in Elasticsearch. We extract knowledge from any data sources into a structured AI Index, serve it to agents through public APIs, MCP tools and framework integrations, and close the loop with agent traces so that what the engine knows improves from real usage. Any agent can use it: Elastic’s own Agent Builder, Claude Code, LangChain and other third-party harnesses. As a Principal AI Engineer, you own the improvement loop of this product end to end: how agents, automations and skills behave in production, how we observe them, how we evaluate them, and how we ship changes to them safely. This is a hybrid role at the intersection of engineering, data science, and product. You will write production code, design evaluation and telemetry that product decisions can rest on, and set the technical bar for how the team iterates on agentic behaviour. You will work alongside data scientists, backend engineers, product, and UX, and your work will show up directly in what customers build on top of Elastic. The codebase is TypeScript and we build it in the open, so you'll be shipping code, designs and discussions in public alongside the rest of the Elastic Stack. What You Will Be Doing Own the production improvement loop for Context Engine: underst

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Context Engine team builds the knowledge layer that AI agents use to work with enterprise data in Elasticsearch. We extract knowledge from any data sources into a structured AI Index, serve it to agents through public APIs, MCP tools and framework integrations, and close the loop with agent traces so that what the engine knows improves from real usage. Any agent can use it: Elastic’s own Agent Builder, Claude Code, LangChain and other third-party harnesses. As a Principal AI Engineer, you own the improvement loop of this product end to end: how agents, automations and skills behave in production, how we observe them, how we evaluate them, and how we ship changes to them safely. This is a hybrid role at the intersection of engineering, data science, and product. You will write production code, design evaluation and telemetry that product decisions can rest on, and set the technical bar for how the team iterates on agentic behaviour. You will work alongside data scientists, backend engineers, product, and UX, and your work will show up directly in what customers build on top of Elastic. The codebase is TypeScript and we build it in the open, so you'll be shipping code, designs and discussions in public alongside the rest of the Elastic Stack. What You Will Be Doing Own the production improvement loop for Context Engine: underst

Position Summary SingleStore engineers build the real-time data platform that enables some of the world's most demanding applications. Our cloud-native database architecture enables high-performance transactional and analytical workloads at scale. As a Senior Software Engineer on the Managed Service (Helios) team, you will build and own release-defining projects at the intersection of distributed systems, cloud infrastructure, networking, and database technology. Helios runs thousands of SingleStore clusters across AWS, Azure, and GCP — autonomously deployed, scaled, secured, and healed on top of Kubernetes — operating at the frontier of multi-cloud, multi-region, multi-tenant, low-latency, always-on systems. You will work across the control plane, the data plane, the operator, networking, storage, and the customer portal, with true end-to-end ownership. Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process. What you’ll do: Lead complex, cross-functional technical initiatives from conception to deployment. Work closely with product managers, designers, customers, and other engineers to ensure we deliver a high-quality experience. Drive the team's engineering standards, championing best practices in system design, code quality, testing, observability, and CI/CD pipelines to ensure we scale reliably. Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient. Mentor and guide more junior team members, coordinate with other stakeholders and contribute to process improvements, raising the technical bar across the team. Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes. Partner cross-functionally with teams including Sales, Marketing, and G&A to support produc

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role Part of the broader Addepar Data organisation, you will be the primary authority on the operational administration and integrity of market data. This is a transformative leadership mandate: we are looking for an architect to take full ownership of the role, build the team, and evolve our market data operations into a best-in-class function that supports $9T+ in platform assets. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role. What You’ll Do Build & Transform: You are responsible for designing the roadmap for Market Data operations. You will lead, train, and mentor a high-performing team, turning the function into a centre of excellence that balances technical integrity with commercial agility. Mentorship: Actively upskill the team in complex licensing frameworks and data observability, ensuring every team member is an expert in the "Addepar way" of data management. Ownership: Take end-to-end accountability for the "who, what, and how" of data access, ensuring we stay ahead of audit requirements and vendor evolutions. Access Architecture: Manage and audit user access to market data (internal and external ben

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 19 million learners and 8,000+ companies , including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. DataCamp trains thousands of people in data and AI at the same time. We do it through an interactive learning platform where people learn by doing, working hands-on in the browser with real data and real tools, self-paced, with feedback as they go. There is nothing else quite like it at that scale, and for most customers it is the whole answer. A growing set of enterprises wants more around it. They are running company-wide data and AI programs, and they value the blend: the platform at the core for scale, with live delivery, custom content, assessment, and executive enablement wrapped around it. That blend is what large organizations will pay a premium for, and it is what makes us the partner rather than a vendor on a list. Professional Services is how we deliver it, and very few companies can. We own the curriculum, we have the instructors and solution architects who can teach it and tailor it, we can assess and certify what people actually learned, and we have the platform underneath to take it to an entire workforce. Most competitors have one or two of those and buy in the rest. The opportunity is ahead of us. Our professional services offering already runs from AI and data literacy for whole organizations, through company-wide enablement on the AI tools they have just rolled out, to executive programs and deep technical training for experienced data scientists and engineers. We have delivered a lot of it, to demanding enterprise customers, and it works. Right now demand is greater than what we can support a

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are seeking a highly strategic and adaptable Channel Partner Director to lead and scale our partner ecosystem in Germany. In this role, you will act as the linchpin between our organization and our most valued channel partners. This position leans heavily on advanced project management, strategic problem-solving, and expert-level relationship building. You will be responsible for designing bespoke partner strategies, managing complex integrations, and driving joint marketing initiatives to ensure mutual growth and success. Are you ready to take on this challenge and make a difference? 🚀 YOUR IMPACT Strategic Planning: Design, execute, and continuously refine a comprehensive channel partner strategy tailored to the German market and individual partner needs. Project Leadership: Lead end-to-end project management for new and existing partner integrations, ensuring seamless technical, operational, and business alignment. Partner Analysis: Continuously analyze partner performance and operational workflows to determine the best, most profitable way to engage with each specific channel partner. Complex Problem Solving: Navigate ambiguous,