Technical Escalations Engineer Jobs

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: San Francisco Bay area About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide fre

Your Role: Datadog is seeking a Senior Contracts Manager based in our New York City office to review and negotiate vendor agreements, including those with non-standard terms and moderate complexity. This role will primarily support vendor transactions across the Americas while collaborating with global Procurement, Legal, and business teams on cross-regional matters. You will advise Procurement and internal stakeholders on contractual, commercial, operational, and compliance risks. You will also help improve contracting processes and support other members of the contracts team. What You’ll Do: Serve as a primary point of contact for Procurement and business leaders on supplier and service provider engagements across the Americas. Manage matters across the contract lifecycle, from intake through renewal or termination, and support global or cross-regional transactions as needed. Review and negotiate vendor agreements, with an emphasis on SaaS and technology-related vendor transactions. Handle moderately complex agreements independently and take on high-complexity agreements and novel issues with attorney or management support. Typical intake includes agreements for software, cloud services, AI tools, privacy, professional services and consulting, marketing and advertising, equipment purchase and rental (including maintenance), office operations and facilities, and benefits. Partner with Product, Privacy, Security, and Procurement to assess risk and recommend practical positions. Advise stakeholders on gaps between proposed contract terms and the business’s technical and compliance requirements, balancing legal protection with operational and commercial goals. Use negotiation and influencing skills with senior stakeholders to resolve complex contract issues. Interpret existing agreements and advise stakeholders on rights, obligations, renewals, amendments, termination, and risk exposure. Support resolution of vendor disputes by developing recommend

About the Team DoorDash’s ML Serving Platform delivers tens of millions of predictions per second , powering search, recommendations, advertising, delivery estimates, and logistics across DoorDash, Wolt, and Deliveroo. Our customers are modelers and engineering teams across our internal business verticals. We build self-serve infrastructure that empowers them to bring new models into production, adopt open source software and models, and expand what they can accomplish with machine learning at scale. We work at the intersection of a rapidly evolving open source ecosystem and demanding production workloads. With active customer demand and growing modeling ambitions, we’re advancing the infrastructure behind today’s predictions while building the capabilities that enable the next generation of ML innovation. About the Role You’ll help build the next generation of our ML serving platform, connecting request routing and online feature retrieval with model inference on CPU and GPU infrastructure. You’ll tackle challenging infrastructure problems involving latency, reliability, resource efficiency, and scale, and make those capabilities accessible through self-serve tools and workflows. Working alongside experienced platform engineers, you’ll own defined projects from technical design and implementation through testing, rollout, and production support. You’ll partner directly with internal teams to understand emerging modeling requirements, remove adoption barriers, and turn advances in open source technology into measurable production improvements. You’re excited about this opportunity because you will… Empower modelers through self-serve infrastructure. Build tools, APIs, and workflows that help internal teams deploy, configure, validate, and operate models independently, accelerating ML adoption across business verticals. Bring open source innovation into production. Evaluate and integrate evolving inference frameworks and enable open source models, translating promisi

About the Team DoorDash’s GenAI Platform team sits within Machine Learning Platform and builds the shared infrastructure that helps DoorDash, Wolt, and Deliveroo teams safely bring GenAI-powered products, agents, automation, and personalization to production. Our mission is to increase the velocity of business impact from GenAI. A central pillar of that work is running frontier open-weight LLMs and VLMs (such as GLM, Qwen, Kimi, and DeepSeek) ourselves — real-time GPU serving, high-throughput batch inference, and fine-tuning on autoscaling GPUs — delivering large cost and latency wins (for example, a billion embeddings produced roughly 20× cheaper and visual models served roughly 72% cheaper). We also own core platform surfaces including the LLM Gateway, Agent Gateway, evals infrastructure, guardrails, and cost attribution. About the Role You will join a small, high-leverage team building production infrastructure for Generative AI at DoorDash, with a primary focus on our open-weights model platform spanning inference and fine-tuning: real-time GPU serving, high-throughput batch inference, and model fine-tuning. You’ll work across model serving and inference engines, fine-tuning and training pipelines, GPU autoscaling and utilization, batch pipelines, backend services, and observability. This role is ideal for an engineer who enjoys pushing the cost/performance frontier of GPU inference and fine-tuning in a fast-moving technical area where product needs, model capabilities, vendor ecosystems, and cost/performance tradeoffs are evolving quickly. You’re excited about this opportunity because you will… Build the infrastructure that helps DoorDash teams move GenAI ideas from prototype to production, increasing the velocity of business impact from AI across the company. Work on our open-weights serving stack — real-time GPU endpoints, high-throughput batch inference, and fine-tuning (SFT/DPO/LoRA) — alongside the LLM Gateway, Agent Gateway, evals infrastructure, guardrai

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the role You embed directly with customer teams as the engineer on the ground: own an outcome, ship a production-grade SpaceXAI system that still runs after you leave, and become the critical technical feedback loop from the field back to product engineering. The work is the project. One week you might take a messy business workflow and put a production agent on it: pick the use case, stand up the architecture, wire it into the customer’s auth, data, and tools, then harden it with evals until the team actually uses it. Another week you might live in a customer’s repo and delivery system and ship an agent-powered path for a migration, a PR review loop, or an incident-to-fix flow, behind tests, review, and rollout rather than in a chat sidebar. Either way, you measure what matters, leave the customer able to operate it, and bring the pattern back as another use case for SpaceXAI. This is not a demo role. You own the work end to end, from the first discovery call through launch, iteration, and post-launch support, and you are responsible for systems that work in the real world. What you’ll do Lead discovery with the customer: orient in their codebases and workflows, find the

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta Identity Governance (OIG) organization is looking for a Senior Engineer to join our team — OIG is Okta’s Identity Governance and Administration solution that is directly responsible for one of the most critical and visible workflows in enterprise identity: how employees request, approve, and gain access to the resources they need. Opportunity As a Senior Engineer on the OIG team, you will be involved into development, design, and maintenance of our product to serve enterprise customers at scale. You will involve the architecture and evolution of our product features — spanning the across different access governance personas — and work collaboratively across engineering, product, and design to deliver features that are secure, scalable, and delightful to use. This is a role for someone who thinks in systems, leads with craft, and is energized by the challenge of building enterprise-grade software that millions of users depend on. This is a rare opportunity to join a team where your technical decisions will directly shape how thousands of enterprises manage access governance at scale, where the technical challenges are genuinely hard, and where the work you ship will be seen and felt by real users every day. Job Duties And Responsibilities Take end-to-end ownership of feature areas — from technical design through implementation, testing, deployment, and post-launch monitoring Design, build, and ship high-quality, production-ready features ac

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Associate Commercial Territory Manager will meet and exceed quarterly sales quota by developing new opportunities within specific geographical territory. Researching and identifying potential accounts; outbound cold calling to soliciting new accounts; building rapport; providing technical information and explanations; delivering Webex presentations; preparing accurate quotes; providing accurate forecast on a monthly/quarterly basis; occasionally attending regional events. The Territory Managers are also responsible for closing new business, forecasting all sales activity on a monthly/quarterly basis and annual revenue responsibility. Your Opportunity: Presenting quarterly territory reviews and plans for next quarterUpdating job knowledge by studying new product descriptions and participating in educational opportunities Accomplishing department and organization goals by accepting ownership for accomplishing new and different requests Exploring opportunities to add value to job accomplishments Assess competitors by analyzing and summarizing competitor information and trends What Yo

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The People Operations & Digital Solutions team The People Operations & Digital Solutions team shapes the future of employee support at Okta through innovative technology, intelligent knowledge management, and automated self-service experiences. Reporting to the Senior Director, People Operations & Digital Solutions, this team collaborates closely with People Operations, Total Rewards, Recruiting, IT, Learning, and Knowledge Management to enhance digital support across the enterprise. The Senior AI Analyst opportunity We are seeking an experienced Senior AI Analyst with a strong background in ServiceNow and Analytics to help train, evaluate, and improve AI models and AI-powered enterprise solutions. The ideal candidate will combine hands-on ServiceNow knowledge, data and analytics expertise, and strong communication skills to create high-quality training data, evaluate AI outputs, and translate business and technical requirements into effective AI training scenarios. This is a high-impact role responsible for improving how employees interact with AI while enabling support teams through intelligent knowledge management and training. As the subject matter expert for our AI solutions, you will analyze conversational insights, optimize AI performance, and ensure AI assistants deliver accurate, relevant, and trusted responses. You'll own the training and continuous improvement of AI-powered experiences—including an employee support chatbot, Agentic Co

SLSQ128R17 Want to help solve the world's toughest problems with data and AI? This is what we do every day at Databricks. Databricks operates at the leading edge of the Data and AI space. Our customers turn to us to lead the accelerated innovation their businesses need to gain first-mover advantage in today's ultra-competitive landscape. We are looking for a creative, delivery-oriented Strategic Enterprise Account Executive to join the team in Israel to maximise the phenomenal market opportunity that exists for Databricks. As a Strategic Account Executive, you know how to sell innovation and value to existing customers, identify new use cases and grow consumption and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to customers and partners. You will report to the Senior Director, Enterprise Sales, Israel. The impact you will have: You will co-develop a business plan, with your team and ecosystem partners, that accelerates customer success to exceed quarterly/annual consumption and booking goals You will lead your team, customers and partners to identify impactful data and AI use cases whilst proving out their value on the Databricks Data Intelligence platform You will implement the data and AI transformation goals of your customer through a combination of strategic partnerships, well scoped professional services, training and targeted Executive engagement You will develop an understanding of technical product details and roadmap to build trust with executives and technical champions What we look for: Extensive experience selling complex solutions to Enterprise Customers You will have experience managing and leading complex, federated sales campaigns in major accounts You will have experience working in Data, Cloud industries with some technical sales experience Proof of exceeding sales quotas in high-growth Enterprise software companies You will have experienc

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. Our UK enterprise sales team is expanding, and we seek a seasoned, outcomes-focused Account Executive to lead our net new logo acquisition efforts across the UK market. In this role, you will use disciplined, business-aligned prospecting to strategically pursue new businesses and win net new logos, selling the Snowflake AI Data Cloud to business and technology stakeholders. AS AN ACCOUNT EXECUTIVE AT SNOWFLAKE, YOU WILL: Own net new logo acquisition across a defined UK territory, building and executing a target prospect list and regional sales plan to consistently land greenfield accounts on the Snowflake AI Data Cloud. Prospect, develop, and close complex new business, articulating the value of Snowflake Cortex AI, Snowpark, and the Data Sharing and Marketplace ecosystem to C-level and technical buyers. Run disciplined discovery calls, facilitate customised demos, and deliver value-driven use cases that solve prospects' business pain points. Be a multi-threaded, trusted advisor by understanding each pros

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role As a Public Sector Account Executive focused on Defence, the Ministry of Home Affairs (MHA), and Space Agencies , you will play a strategic role in expanding Elastic’s presence across India’s most mission-critical government institutions. You will build trusted relationships with senior stakeholders in government, defence, security, intelligence, and space. You will also gain a deep knowledge of their challenges related to operations, security, and data. In this role, you will lead the entire sales process. This means finding strategic opportunities and building relationships with executives. You will shape solutions and create account strategies. Additionally, you will drive complex deals that involve multiple stakeholders. You will showcase Elastic’s features in Search, Observability, Security, SIEM, AI, and intelligent data platforms. This will help government organisations gain real-time visibility. It will also strengthen their ability to withstand cyber threats, accelerated up mission results, and unlock value from their data. You need to have a solid knowledge of the Defence, Homeland Security, Law Enforcement, Intelligence, and Space sectors. You should be able to interact with CXOs, senior government officials, technical leaders, and strategic partners. What You Will Be Doing Build and manage strategic rela

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build Toast across Canada. Must live local to Windsor or surrounding areas/willing to relocate. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home. A day in the life (Responsibilities) Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus). Conduct demos and develop a solution that best meets the prospect’s needs. Partner with teams across the business to ensure that expectations set during the sales process are met in delivery. Leverage Salesforce (our CRM) to manage all sales activities. Understand the competitive landscape and determine how to best position Toast in the market. What you'll need to thrive (Requirements) 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry. Since this is a field position, you must have reliable transportation (will reimburse for mileage). Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels. Proven track record of success in meeting and exceeding goals. Ability to work in a fast-paced, entrepreneurial and team environment. Self-motivated, creative, and flexible. General technical proficiency with software. Experience with Salesforce CRM is nice to have. AI at Toast At Toast, one of our company valu

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Sales Engineer to join our team. This is a Hybrid role, based in the Netherlands, reporting to the Sales Engineering Manager in the Sales Engineering department. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future. Working within a collaborative, fast-paced environment, you will act as a pivotal technical partner to demonstrate the power and agility of Zscaler cloud transformation to the world. What you’ll do (Role Expectations) Present the Zscaler cloud security platform to prospective customers Set the vision and translate goals into enticing and relevant recommendations Act as a trusted advisor to clients while aiding their transformational journey Gather customer technical requirements and promote the value p

MongoDB’s Employer Brand team owns how MongoDB is viewed as an employer and helps attract the talent needed to support our growth. We turn MongoDB’s strategy, EVP and employee experience into clear, credible stories and experiences across the candidate journey. As an Employer Brand Analyst, you will support the delivery of our India Employer Brand strategy during a period of significant hiring growth. This is a hands-on individual contributor role focused on content creation, particularly video, and strong project execution. You will create, film and edit content, coordinate across teams and help prioritise activity against the most important hiring needs. This position is a 12 month fixed term contract. You do not need an Employer Brand background, but strong content creation skills are essential. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Create content across video, social and digital channels, including employee stories, short-form videos and campaign assets Own video production from concept through delivery, including planning, filming and editing Support Employer Brand campaigns across digital media, social, employee advocacy, PR and influencer activity Coordinate projects across Recruiting, Social, Comms & PR, agencies, employees and technical leaders, managing timelines, reviews and approvals Partner with Recruiting to prioritise activity based on changing hiring needs and the talent audiences where Employer Brand can have the greatest impact Manage multiple priorities at once and adapt quickly as business and hiring priorities change Support third-party employer profiles, awards activity and local internal communications Qualifications 2+ years of experience in content creation, social media, digital marketing, employer branding or a related field Hands-on video production experience, including filming and editing Experience using video editing tools such as Adobe Premiere Pro, Fi

As a Consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities You will work with incident management process and tools. You will use complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell. You understand how to use debugging tools and how to troubleshoot issues with the code. You have experience working with relational or non-relational databases. You have experience working with CI/CD tools such as Jenkins or Azure pipelines. You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana . You are comfor