Technical Support Analyst Jobs

SDLC Engineer A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What You’ll Do • Provide expert technical support for our enterprise Software Development Life Cycle (SDLC) platforms including Jenkins, GitHub, Bitbucket, and AWS-based CI/CD pipelines • Support and optimize our artifact management solutions (Artifactory) and static code analysis tools (SonarQube) • Partner directly with business teams and development clients to address SDLC platform challenges and deliver effective solutions • Implement and maintain security controls across our development toolchain and infrastructure • Develop automation solutions to eliminate toil and enhance developer productivity • Troubleshoot complex build, deployment, and integration issues across our development environments • Contribute to continuous improvement of our AWS-based development infrastructure • Maintain documentation and knowledge base for supported platforms and tools What’s Required • 5+ years of experience in software engineering, DevOps, or SRE roles • Strong technical expertise in AWS services and cloud-native architectures • Experience with container technologies (Docker, ECS, EKS) and container orchestration • Deep understanding of Git workflows, branching strategies, and version control best practices • Strong hands-on programming/scripting skills (Python, Go, or similar), with ability to debug and build automation for CI/CD pipelines • Experience with infrastructure as code (Terraform, CloudFormation) in AWS environments •

As the Associate/Laboratory Director, Oncology and one of our Laboratory Directors, you have clinical oversight of Natera’s laboratory testing. You ensure that testing is properly performed, and applicable regulatory standards are met. You are responsible for ensuring that the laboratory implements testing while consistently providing accurate and reliable patient test results. PRIMARY RESPONSIBILITIES: Review, approve, and sign-out reports for a variety of clinical molecular/cytogenetic and/or oncologic results, including the Signatera MRD assay and other Next Generation Sequencing based assays. Oversee the review of genetic and CNV variant data: interpret NGS results in the context of medical literature, online variant databases and other references along with relevant patient demographic data. Provide clinical and technical support for genetic counselors and other laboratory personnel. Set standards for laboratory testing and acceptable levels of analytic performance and ensure these are maintained. Analyze lab data, contribute to or write publications for high-quality scientific journals. May serve as Technical Supervisor. The Technical Supervisor is responsible for ensuring: appropriate test method selection; adequate method verification to determine the accuracy and precision of the test; enrollment of the laboratory in a CMS-approved proficiency testing (PT) program for the test performed; PT samples are tested in accordance with the CLIA requirements; PT results are returned within the time frames established by the PT program; PT reports are reviewed by the appropriate staff; corrective action plans are followed when PT results are found to be unacceptable or unsatisfactory; quality assessment and quality control programs are established and maintained; acceptable analytical test performance is established and maintained for each test system; remedial actions are taken and documented when significant deviations from the laboratory’s established

OVERVIEW The Data Engineer, Sr - I will work closely with clients and provide high level technical consulting services, configuration of the elluminate® platform, development and oversight for specific projects that include trial configuration, quality control, project management, assessing new technologies, process improvements, system validation, SOP development, custom analytics development, clinical software implementations and integrations, platform configuration, ETL and custom analytics development. As a Data Engineer, Sr - I, you will serve as the primary technical lead, spearheading consulting efforts related to clinical systems software. You will also design and develop reporting programs as needed. KEY TASKS & RESPONSIBILITIES Leading consulting efforts and providing high-level technical consulting services to clients, including configuring the elluminate® platform and overseeing specific projects such as trial configuration, quality control, and project management. Designing, developing, testing, and deploying efficient SQL code to support SDTM, custom reports, and visualizations using tools like MS SQL, elluminate® Mapper, and Qlik. Providing technical guidance, training, and support to team members and users on processes, technology, and products. Managing multiple timelines and deliverables for single or multiple clients, and handling client communications as assigned. Possessing high-level debugging skills for ETL or analytical issues by referring to the required source data. Demonstrating in-depth knowledge of at least one Elluminate module, with hands-on experience in all other modules. Delivering proactive technical support for all client-reported support tickets. Facilitating client onboarding workshops and conducting training sessions for end users on the Elluminate platform. Configuring, migrating, and supporting the elluminate® platform for assigned clients. Creating and maintaining all required specifications and qual

SDLC Engineer A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What You’ll Do Provide expert technical support for our enterprise Software Development Life Cycle (SDLC) platforms including Jenkins, GitHub, Bitbucket, and AWS-based CI/CD pipelines Support and optimize our artifact management solutions (Artifactory) and static code analysis tools (SonarQube) Partner directly with business teams and development clients to address SDLC platform challenges and deliver effective solutions Implement and maintain security controls across our development toolchain and infrastructure Develop automation solutions to eliminate toil and enhance developer productivity Troubleshoot complex build, deployment, and integration issues across our development environments Contribute to continuous improvement of our AWS-based development infrastructure Maintain documentation and knowledge base for supported platforms and tools What’s required 5+ years of experience in software engineering, DevOps, or SRE roles Strong technical expertise in AWS services and cloud-native architectures Experience with container technologies (Docker, ECS, EKS) and container orchestration Deep understanding of Git workflows, branching strategies, and version control best practices Strong hands-on programming/scripting skills (Python, Go, or similar), with ability to debug and build automation for CI/CD pipelines Experience with infrastructure as code (Terraform, CloudFormation) in AWS environments Hands-on experience with CICD solutio

Responsibilities Continuously improve the design and performance of our automated trading system, including exchange connectivity, derivatives pricing model, order and risk management system. Implementing trading strategies which are highly adjustable in live trading and easy to integrate with backtesting system. Work closely with other teams to automate trading/reconcile/analytics workflow. Provide technical support for trading system Requirements 5+ years of working experience with C++. Thorough understanding of C++ memory model, concurrency, meta-programming and best practices. Experience with network programming using TCP, Websocket Experience with Boost, ZeroMQ, MongoDB, Protobuffer Experience with optimisation using modern SIMD instrument set or GPU programming is a plus

Responsibilities Continuously improve the design and performance of our automated trading system, including exchange connectivity, derivatives pricing model, order and risk management system. Implementing trading strategies which are highly adjustable in live trading and easy to integrate with backtesting system. Work closely with other teams to automate trading/reconcile/analytics workflow. Provide technical support for trading system Requirements 5+ years of working experience with C++. Thorough understanding of C++ memory model, concurrency, meta-programming and best practices. Experience with network programming using TCP, Websocket Experience with Boost, ZeroMQ, MongoDB, Protobuffer Experience with optimisation using modern SIMD instrument set or GPU programming is a plus #LI-AT1 #LI-Hybrid

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Fab Engineer in the RDA & Metrology Team , you will collaborate with other equipment engineers, technicians, and application owners. Your responsibilities include overseeing the installation, modification, upgrade, and maintenance of manufacturing equipment, providing technical support to manufacturing equipment repair and process engineering organizations. You will define and write preventative maintenance schedules, maintain records on technical notices, upgrades, and safety issues, and study equipment performance to establish solutions that improve tool uptime. Responsibilities: Drive performance standards, critical measures, and accountability for operational decisions and results. Lead equipment issue resolution, troubleshooting efforts, and root cause investigations. Manage project priorities and recommend changes, continuation, or cancellation to meet fab objectives. Collaborate daily with Equipment Leads to align priorities, resolve issues, and optimize resource utilization. Plan for capacity and product mix requirements while enhancing equipment flexibility and performance. Maintain and improve equipment reliability through maintenance procedures, best-known methods (BKMs), program monitoring, and documentation updates. Partner with vendors and multi-functional teams to implement continuous improvement initiatives that enhance throughput, productivity, and equipment health. Leverage AI, analytics, and

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities: • Develop, maintain, troubleshoot and support software systems for manufacturing semiconductors; these systems schedule, track, manage and report on products produced at World-wide Micron Fabs • Work closely with customers to understand their needs and make suggestions to resolve production and process issues • Collaborate on a world-wide scale in gathering and evaluating customers’ requirements and specifications • Provide incident and problem management for MES systems • Provide technical support to customers as needed for problem identification and resolution • Provide constant update and training to customers and support personnel on applications, tools, utilities and new features required to track the products and tools in the FAB • Participate in testing of new software releases with all sites to ensure smooth release of changes to production • Track, analyze and report service health indicators, including availability, latency, error rates, throughput and capacity utilization, proactively identifying reliability risks and improvement opportunities • Leverage AI-enabled tools, AI Assistants, and Generative AI solutions to improve operational efficiency, accelerate incident troubleshooting and root cause analysis, enhance system monitoring and observability, automate repetitive operational tasks, and continuously improve MES servi

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description As a Non-Volatile Memory QRA (NVMQRA) Solid State Drive (SSD) Quality and Reliability Engineer at Micron Technology, Inc., you will you will be responsible for managing quality and reliability of Micron SSD products as these products enter into high volume production phase of product lifecycle. You will perform reliability testing and data analysis on material associated with sustaining qualifications through change requests, product proliferations, special work requests and conversions. You will also take part in the management of product deviation events, through participation in product containment activities and providing quality and reliability evaluation plans for risk assessment. You will also manage the outgoing quality and reliability (OQRM) metrics. You are expected to conduct failure analysis from qualification, evaluation and OQRM failures and report the resulting data. You can expect to conduct global meetings to determine product priorities or product dispositions. In this role you will work with various Engineering and Quality Reliability Assurance Groups to provide technical support, expertise, consultation and training. You should expect to support customers both internal and external to Micron on an on-going basis. Responsibilities And Tasks Manage Reliability evaluations for deviation management Determine a reliability evaluation/trials plan Identif

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Senior Engineer, Global Facilities Central Engineering - I&C at Micron, you will have the chance to lead world-class engineering projects and introduce modern AI solutions, digital transformation, and SMART Facilities initiatives. Your role plays a key part in maintaining and improving the efficiency, reliability, and sustainability of our global facilities systems. Offer Technical Support, Direction, and Expertise Provide consultation and assistance to Global, Regional, and Site Facilities and Manufacturing teams as the Technical Subject Matter Expert. Collaborate with internal partners, including Global Facilities, Site Facilities, Global Env Sustainability, SMAI, IT, TD, Procurement, Finance, and Legal teams. Analyze system builds to identify improvements for performance, efficiency, and cost savings. Support sites with problem analysis using standard tools and methodologies. Benchmark internally and externally on Engineering Proven Approaches for Facilities buildings and systems. Maintain technical knowledge on industry standards, guidelines, trends, and technological advances in your subject area. Provide Build and Construction Project Support, Leadership, and Expertise Support global, regional, and site-level Construction project teams in developing new large-scale Facilities Infrastructure Expansion projects. Develop and maintain Micron’s global Design and Construction Standards and Specifications.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We are looking for a Finance & Strategy (FP&A) Systems Engineer to join our Finance Systems team at Anthropic. In this role, you will be responsible for building and maintaining platforms that support our core Financial Planning, Forecasting and Analytics processes. You will bring deep hands-on expertise in EPM platforms like Anaplan, Pigment and data platforms like BigQuery, who writes integrations, tooling, and production code that connect them to Anthropic’s ERP and data warehouse systems. You'll work closely with Corporate Finance & strategy stakeholders to translate business requirements into innovative technical solutions, maintain data integrity, and drive continuous improvements to our financial systems infrastructure. You'll manage day-to-day Finance system operations, support critical financial processes and monthly Forecasting cycles, and take on more ambitious system projects over time, including using Claude to automate FP&A work, help build scalable solutions that enable efficient financial planning, forecasting, and reporting as we continue to grow. Responsibilities Systems Administration and Support Serve as a primary system administrator for our financial planning platform (Pigment), maintaining system health and optimal performance Manage Finance applications, data, user access & security, system configurations, version management to ensure appropriate controls and governance. Provide technical support and troubleshooting for end-users, resolving issues and answering system-related questions System Development and Enhancement Design, build, and maintain application

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are seeking an experienced and strategic IP Counsel to join our growing legal team. In this role, you will provide comprehensive IP guidance across the organization, with particular depth in patent strategy. You will work closely with our product, research, and technical teams to help support Anthropic's organic patent portfolio development while also advising on the full spectrum of IP matters. You will partner closely with the Head of IP and other IP legal colleagues to help design and implement an IP program that protects Anthropic's innovations, supports the company's growth, and is aligned with the company’s mission. Responsibilities Support and contribute to our organic patent development process, including invention harvesting, drafting oversight, prosecution management, and coordination with outside counsel Partner in developing and implementing comprehensive patent strategies in the U.S. and internationally that align with Anthropic's business objectives and technology roadmap Provide broad IP guidance across the organization, with the ability to identify and address potential IP issues across patents, trademarks, trade secrets, and open source Support analysis and response to third-party patent demands, and evaluate strategic patent acquisition and licensing opportunities Conduct IP due diligence for M&A transactions and strategic partnerships Advise on IP aspects of commercial agreements, including licenses, joint development agreements, and technology transfers, educating technical teams on best practices to protect Anthropic's innovations Minimum qualifications Hold a law degree (JD, LLB, or equivale

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are seeking an experience high-speed high-speed IO/Clocking Design Engineering at a Principal/Sr Member of Technical Staff (SMTS) level to join our DRAM IP Design team and contribute to the development of critical high-speed IP circuits used across Micron’s DRAM memory products. In this role, you will be responsible for the architecture, design, development, optimization, verification, and technical support of these high-speed IPs. You will focus on equalization and bandwidth extension to push the limits of circuit and process performance, analyze IO impairments as well as clock jitter and duty cycle distortion, and assess their impact on DRAM system timing. You will also develop core strategy and implement effective engineering solutions to address these challenges. Relocation to Micron headquarter in Boise, Idaho is required for this position. Responsibilities: Define, innovate, design, optimize and verify high-speed IO and clocking circuits used in new DRAM products. Apply robust high-speed circuit design techniques and enhance critical performance evaluation, including timing and jitter sensitivity, of the IO data path and clock path at circuit and full-chip level. Develop accurate modeling, analysis and simulation methodology to capture key circuit performance metrics and their impact to product specifications at full-chip and system level. Work with Product Engineering and SI team to compare silicon performance with simulation resu

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are seeking a Principal/Member of Technical Staff (MTS) IO/Clock Design Engeer to join our DRAM IP Design team and contribute to the development of critical high-speed IP circuits used across Micron’s DRAM memory products. In this role, you will be responsible for the design, development, optimization, verification, and technical support of these high-speed IPs. You will focus on equalization and bandwidth extension to push the limits of circuit and process performance, analyze IO impairments as well as clock jitter and duty cycle distortion, and assess their impact on DRAM system timing. You will also develop and implement effective engineering solutions to address these challenges. Relocation to Micron headquarter in Boise, Idaho is required for this position. Responsibilities: Innovate, design, optimize and verify high-speed IO and clocking circuits used in new DRAM products. Apply robust high-speed circuit design techniques and enhance critical performance evaluation, including timing and jitter sensitivity, of the IO data path and clock path at circuit and full-chip level. Develop accurate modeling, analysis and simulation methodology to capture key circuit performance metrics and their impact to product specifications at full-chip and system level. Work with Product Engineering and SI team to compare silicon performance with simulation results and support correlation activities. Collaborate with process integration and transistor

DeepIntent is the leading healthcare marketing platform, purpose-built to help marketers plan, activate, and optimize data-driven campaigns with speed and precision. Trusted by the world’s top healthcare brands and their agencies, DeepIntent uniquely unites media, identity, and real-world clinical data to power privacy-safe, omnichannel marketing across every screen. Backed by patented technology and proven outcomes, DeepIntent’s platform delivers measurable audience quality and script lift at scale. Learn more at www.deepintent.com . What You’ll Do: We are looking for a Senior Software Engineer – Platform Operations based in Pune, India, who will play a key role in ensuring the reliability, performance, and operational excellence of DeepIntent's platform and data ecosystem. This role requires a strong engineering mindset with the ability to troubleshoot complex technical issues, understand distributed data architectures, and collaborate across Engineering, Product, Analytics, and Customer-facing teams to deliver timely and effective solutions. As part of the Operations organization, you will work closely with Engineering to support production systems, improve operational processes, and drive platform stability. The ideal candidate is a self-motivated problem solver who is passionate about learning new technologies, improving system reliability, and delivering exceptional customer outcomes through engineering excellence. Serve as the engineering interface between Customer-facing teams, Analytics, Product, and Engineering organizations. Partner with Platform Support, Client Success, and other customer-facing teams to investigate and resolve complex platform-related issues. Analyze application, API, and data pipeline issues to identify root causes and drive timely resolution. Develop and standardize operational tools, and interfaces to support analytical and operational use cases. Monitor data pipeline executions, investigate failures, and implement corrective and pre