Technical Support Analyst Jobs

About Team Our Robotics team is focused on unlocking general-purpose robotics and advancing toward AGI-level intelligence in dynamic, real-world environments. Working across the full model and systems stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the physical constraints of real-world systems to improve people’s lives. About Role We are looking for an Operations Program Manager - Robotics Data Acquisition to own the day-to-day operating rhythm in our data collection facilities. You will work closely with operators, technicians, program managers, and engineers to keep rigs ready, campaigns moving, issues resolved, and performance improving. This is a hands-on operations role that requires you to be comfortable spending time on the floor, working through ambiguity, and using data to make the operation more reliable and efficient. This role is based in San Francisco, CA and requires in-person presence 5 days a week. In this role you will: Coordinate daily operations readiness across workstations, operators, materials. Track core operating metrics including utilization, cycle time, throughput, downtime, operator productivity, and data quality. Identify bottlenecks through workflow analysis, time studies, and capacity modeling, then drive practical fixes. Execute the rollout of new hardware, sensors, tools, and process changes with Engineering, Operations, Facilities, Supply Chain, and Safety. Identify equipment readiness issues and coordinate with technical support to keep workstations, and test equipment calibrated, configured, maintained, and ready for rollouts and evaluations. Lead root cause analysis for recurring operational issues and follow through on corrective actions. Provide operation input to create and maintain SOPs, work instructions, training materials, and process controls. Identify and flag resource constraints and manage issue escala

SDLC Engineer A CAreer with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Provide expert technical support for our enterprise Software Development Life Cycle (SDLC) platforms Support and optimize our artifact management solutions and static code analysis tools Partner directly with business teams and development clients to address SDLC platform challenges and deliver effective solutions Implement and maintain security controls across our development toolchain and infrastructure Develop automation solutions to eliminate toil and enhance developer productivity Troubleshoot complex build, deployment, and integration issues across our development environments Contribute to continuous improvement of our development infrastructure Maintain documentation and knowledge base for supported platforms and tools What’s REQUIRED 5+ years of experience in software engineering, DevOps, or SRE roles Strong technical expertise in AWS services and cloud-native architectures Experience with container technologies, such as Docke

The IT Go-to-Market (GTM) organization builds and operates the technology platforms that enable the end-to-end customer lifecycle, spanning Sales, Revenue Operations, Customer Support, Customer Success, and Professional Services. As a Senior Product Manager on the IT GTM team, you will own the product strategy and roadmap for post-sales technology platforms, including CRM, Service Cloud, support operations, customer portals, AI-enabled support capabilities, and enterprise integrations. You will partner with business and engineering leaders to define product vision, prioritize investments, and deliver scalable solutions that improve customer and agent experiences, drive operational efficiency, and support business growth. We are looking to speak to candidates who are based in Palo Alto, New York City, Seattle, or Austin for our hybrid working model. Responsibilities Domain Expertise Proven experience modernizing Technical Support platforms, including workforce planning, workflow automation and optimization, customer and partner collaboration and i, and knowledge-sharing solutions Strong understanding of end-to-end support user journey, including case creation and management, omni-channel case routing, prioritization, system integrations, and AI-driven proactive customer engagement Extensive knowledge of integration patterns across Salesforce Sales Cloud, Service Cloud, external support portals, and analytics platforms to deliver seamless customer and agent experiences Broad understanding of the post-sales ecosystem spanning Professional Services, Technical Support, and Customer Success, with the ability to design solutions that optimize cross-functional workflows Understanding of expertise in customer and support agent journeys, support processes, and operational workflows, with a track record of leading large-scale digital transformations and delivering custom solutions that address complex business challenges Expertise in building and scaling technology solutions f

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. Job Summary We are looking for a hands-on and customer-focused After-Sales Engineer to support post-sales service operations. This role is responsible for troubleshooting technical issues, supporting service partners, and ensuring a high level of customer satisfaction through effective service delivery. Key Responsibilities Provide technical support for products after delivery, including diagnostics, troubleshooting, and issue resolution Assist in managing regional after-sales service operations and support field service activities Work closely with customers and service partners to resolve product and service-related issues in a timely manner Conduct on-site inspections, maintenance support, and technical training when required Track, analyze, and report common technical issues, and provide feedback for product improvement Support customer complaint handling and ensure proper follow-up and resolution Assist in major issue escalation and participate in root cause analysis Collaborate with cross-functional teams (engineering, quality, operations) to improve service processes and product performance Qualifications Associate or Bachelor’s degree 1–3+ years of experience in after-sales support, technical service, spare parts, or battery-related industries preferred Strong troubleshooting and problem-solving skills Good communication skills and customer-oriented mindset Ability to travel as required Self-motivated, detail-oriented, and a strong team player Preferred Qualifications Experience with EV batteries, automotive systems, or related technical products Prior field service or on-site support experience Bilingual in English and Mandarin Chinese preferred. RIDE is an Equal Opportunity Employer that does not dis

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As the Gas Engineer for the Global Facilities & Construction North Asia Regional Department at Micron Technology, you will play an instrumental role in ensuring the latest planning, build, construction, and maintenance of Bulk and Specialty Gas systems across our semiconductor manufacturing sites in China, Taiwan, and Japan. This opportunity is groundbreaking because you will lead the standardization, innovation, and sustainability efforts in a modern industry! Responsibilities and Tasks Offer Technical Support, Direction, and Expertise Offer consultation and support to Site Facilities & Manufacturing teams in North Asia as the Technical Field Subject Matter Expert. Collaborate with internal partners including Technology Development Team, Procurement, Finance, and Legal. Develop, review, and maintain Micron system standards, specifications, and Established Procedures (EPs). Ensure standardization and alignment across the North Asia network for engineering concepts, construction projects, and operations practices. Analyze system builds for performance improvements, efficiency gains, and cost savings. Support sites with problem analysis using standard tools and methodologies. Benchmark engineering guidelines and BKMs within and outside Micron. Stay updated on industry trends, technological advances, and sustainability initiatives. Provide Build and Construction Project Support, Leadership, and Expertise Supp

Years of experience: 5+ years Tools: Microsoft Dynamics 365 F&O Technologies: F&O, Power BI, SQL, Azure Domain: Banking experience is a Must The ideal candidate should have a strong background in D365 Finance & Operations, with hands-on experience in both the technical and functional aspects. They should be proficient in configuring and customizing the system to meet our business needs and have a deep understanding of finance and HR processes. Key Responsibilities: Configure and customize D365 Finance & Operations to align with business requirements. Collaborate with the finance team to identify and implement process improvements. Provide technical support and troubleshooting for system issues. Develop and maintain system documentation and training materials. Ensure data integrity and security within the system. Required Skills: Proficiency in D365 Finance & Operations. Advanced proficiency in finance modules (General ledger, Account payable, Account receivable, Fixed assets cash & banks, procurement) Experience in MS Dynamics 365 F&O integration within a third part system. Proficiency in development of customization within D365 F&O Proficiency in Azure and DevOps Strong understanding of finance processes. Experience in system configuration and customization. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Principal understanding of project management and the ability to manage tasks. Identify project risks and mitigate or communicate as necessary.

Become a part of our caring community The Lead Technology Leadership Professional is responsible for all aspects of software or hardware product delivery and performance. The Lead Technology Leadership Professional works on problems of diverse scope and complexity ranging from moderate to substantial. The Lead Technology Leadership Professional works with design engineering and test team to drive products from design completion to volume production release. Performs various engineering tests to verify and validate product designs. Supports product evaluation and qualification on leading edge technology components. Ensures that production schedules are followed and product(s) meet specifications and quality requirements. Interacts with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems/issues. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Use your skills to make an impact Required Qualifications Bachelor's degree 2 or more years of project leadership experience Experience with the technologies in use in the application(s) or infrastructure Experience with unit testing and mocking Ability to manage multiple tasks and deadlines with attention to detail. Ability to communicate effectively and deliver presentations to senior leaders Advanced experience leading special projects and producing metrics, measurements and trend reports Must be passionate about

Android Framework Engineer Description - Job Summary • This role is responsible for designing, developing, testing, and maintaining software applications that cater to specific user needs or business requirements. The role plans, executes, and monitors software development projects, ensuring they are delivered on time, within budget, and according to quality standards. The role identifies potential risks and challenges in software projects and implement strategies to mitigate these risks for successful project outcomes. Responsibilities • Oversees the software application development projects and team of junior developers. • Allocates resources to complete programming projects, and designing detailed plans to ensure applications are functioning properly. • Provides technical support for the development and implementation of applications dealing with complex high-performance computing systems. • Defines and documents product requirements, user stories, and epics and works closely with the agile team to execute on the product backlog. • Leads multiple project teams of other software applications engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration. • Manages and expands relationships with internal and outsourced development partners on software applications design and development. • Reviews and evaluates designs and project activities for compliance with applications design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk. • Provides domain-specific expertise and overall software applications leadership and perspective to cross-organization projects, programs, and activities. • Drives inno

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description As a Non-Volatile Memory QRA (NVMQRA) Solid State Drive (SSD) Quality and Reliability Engineer at Micron Technology, Inc., you will you will be responsible for managing quality and reliability of Micron SSD products as these products enter into high volume production phase of product lifecycle. You will perform reliability testing and data analysis on material associated with sustaining qualifications through change requests, product proliferations, special work requests and conversions. You will also take part in the management of product deviation events, through participation in product containment activities and providing quality and reliability evaluation plans for risk assessment. You will also manage the outgoing quality and reliability (OQRM) metrics. You are expected to conduct failure analysis from qualification, evaluation and OQRM failures and report the resulting data. You can expect to conduct global meetings to determine product priorities or product dispositions. In this role you will work with various Engineering and Quality Reliability Assurance Groups to provide technical support, expertise, consultation and training. You should expect to support customers both internal and external to Micron on an on-going basis. Responsibilities And Tasks Manage Reliability evaluations for deviation management Determine a reliability evaluation/trials plan Ident

Become a part of our caring community We are looking for a Lead Technology Leadership Professional to help build the transformation of our Site Reliability Engineering organization through AI-powered operations and automation. You will partner with technology leaders, engineering teams, and partners to improve our AIOps strategy, improve operational efficiency, and expand automation capabilities across the enterprise. This is an opportunity for a hands-on leader who excels at solving complex challenges, leading strategic projects, and driving measurable growth. The Lead Technology Leadership Professional works with design engineering and test team to lead products from design completion to volume production release. Perform different engineering tests to verify and validate product designs. Support product evaluation and qualification on leading-edge technology components. Ensure that production schedules are followed and product(s) meet specifications and quality requirements. Interact with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems. Advise executives to develop functional strategies (often segment specific) on matters of significance. Exercise independent on complex issues regarding job tasks and related tasks, and works, Uses requiring analysis of variable factors and determining the best course of action. In this role, you will have the opportunity to be a part of an amazing team that will help transform and rethink how we work within our Site Reliability Engineering organization. You will directly engage with key leaders throughout Humana leadership and be a part of our journey as we evolve our AIOps strategy. You will be responsible for leveraging SRE best practices and reducing toil throughout our organization utilizing leading edge automation tec

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Responsibilities may include the following and other duties may be assigned. Performs analyses, inspection, and tests of raw materials, packaging materials, quantitative assays on samples, and/or finished products from manufacturing, to ensure quality standards and compliance to customer and regulatory requirements, and tolerance specifications for the chemical or physical property. Performs a variety of qualitative tests or qualitative assays on samples, and to aid in maintenance and certification of test instruments and apparatus to ensure compliance. Performs required inspections, checks, analysis and documentation of studies. Prepares and monitors quality statistics and reports. Reviews production records for conformance to procedures. Conducts non-conformance tests of manufactured, packaged or tested product. TECHNICIAN SUPPORT CAREER STREAM: Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As part of your responsibilities, you will be required to: Support essential IT operations across operating systems, security tools, applications, servers, laptops, desktops, software, and hardware while collaborating with Lab, Data Center, Cloud, IT, and Engineering teams. Open to fresh graduates with 0 years of experience. ( Linux and Windows knowledge is mandatory) Provide 24/7 rotational on-call support, ensure SLA compliance, classify incidents accurately, communicate ticket status, and manage escalations through timely resolution. Troubleshoot operational issues, perform incident and problem management, identify root causes, and deliver technical support aligned with business priorities. Monitor system performance, review logs, perform trend analysis, and take proactive actions to improve uptime, solution health, and operational reliability. Use knowledge bases, best practices, technical articles, and continuous learning to improve support quality and resolve recurring issues effectively. Identify, design, and implement scalable process and technology improvements that enhance support for engineering tools, services, and operational workflows. Apply AI-enabled ways of working, including Microsoft Copilot, Generative AI, automation, analytics, and AI-assisted troubleshooting, to improve productivity, reporting, monitoring, ticket analysis, and knowledge management. Use AI responsibly by validating AI-generated outputs, protecting confi

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a Senior HBM Customer Systems Validation Engineer at Micron Technology, Inc., you will: Be responsible for system-level validation, failure analysis, characterization, and experimentation of customer systems Run and configure diagnostic software, design experiments, analyze and interpret data, creating custom tools (Hardware and Software), presenting data to customers both inside and outside Micron Provide technical customer integration support at customer locations. To accomplish these responsibilities, you will use a variety of equipment (oscilloscopes, logic analyzers, signal generators, multi-meters, etc.) Work with customers and memory enablers like GPU manufacturers to attain design wins and qualifications of Micron memory products in their applications You will work with other engineers within the HBM team, Product Engineering, FAE, Quality Assurance, and business unit teams Debug Micron Product Customer Failures Provide technical support to customers and the field sales Utilize diagnostics to reproduce the original failure Identify failure mechanism Collaborate with Product Engineering and Return Material Authorization (RMA) </l

Join the NVIDIA's Solutions Engineering team that is reshaping the future of driving! Our goal is to build and deploy scalable solutions for autonomous vehicles and as a result, create safer and more efficient roads. Our team is hands-on, passionate about practical results, and values diversity. You will help craft the application software architecture by working closely with external partners developing on our platform and on collaborations across multiple teams within NVIDIA working on autonomous vehicles. You will also advance and refine the overall drivability of our solution, focusing on integration challenges and using your deep analytical skills to tease through the complexity of the system to find effective solutions. NVIDIA is widely considered to be one of the technology world’s most desirable employers, and is committed to fostering a diverse work environment and proud to be an equal opportunity employer. If you are passionate in bringing autonomous vehicles into the world and see the solution come together, we would like to hear from you! What you'll be doing: Shape the application architecture internally, with a focus on perception & sensor fusion, by collaborating closely with architecture and software development teams. Integrate and adapt NVIDIA solutions in target vehicles, ensuring that both perception and sensor fusion are adapted and tuned to meet the desired driving performance and functionality. Lead bring-up activities and provide technical support to resolve functional and perception & sensor fusion related issues. Perform and leverage in-vehicle and simulation test drives for functional and performance analysis on the recorded data. Work with our partners to efficiently integrate hardware and software components, understand the system architecture, profile performance, identify bottlenecks, and drive optimization <

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About Enterprise Risk & Internal Audit The Enterprise Risk & Internal Audit department protects Affirm’s operations and long-term success. We identify, assess, and monitor risk across the business. Our work includes internal audits, regulatory assurance, fraud prevention, and crisis planning. The team maintains strong controls, tracks key risk indicators, and ensures readiness for external reviews. We uphold accountability, transparency, and resilience to support responsible growth. About the Team We're looking for an intelligent, driven professional to join our Model Risk Management (MRM) team as a Lead validator for Finance and Analytics models. MRM serves as Affirm's second line of defense, establishing and overseeing an effective model risk management framework to identify, quantify, monitor, mitigate, and report on model risk throughout the company. What You'll Do: Perform independent challenges of financial and analytics quantitative models — including ALM, allowance/loss forecasting, loan transition models (LTM), corporate financial planning models, take-up and engagement models, and related decision-support analytics — through rigorous validation and ongoing monitoring Lead end-to-end validation engagements on high-complexity, high-criticality models Identify model weaknesses, limitations, and opportunities for improvement; articulate findings clearly to technical and non-technical stakeholders Collaborate with model owners and stakeholders across Finance, Quantitative Research, and Growth Analytics to remediate validation findings and strengthen model governance Partner cross-functionally to implement and maintain the company's MRM framework Partner with Internal Audit, Internal Controls, Accounting, and Compliance to ensure timely resolution of audit, regulatory, and exami