Technical Support Analyst Jobs

Executive - Quantity Surveyor is responsible to provide administrative and technical support for quantity surveying tasks. This role involves data collection, documentation management, and assisting in the preparation of reports, analyses, and budgets. The Executive ensures that all quantity surveying activities are well-organized, accurate, and aligned with project requirements, contributing to the overall efficiency and success of the projects. Source: Adani Group | Job ID: 54142

Site Reliability Engineer, #1130 Application Monitoring • Production Support • Incident Management • Splunk • AppDynamics • ITIL • Root Cause Analysis • System Reliability • CBP/DHS Location: Ashburn, VA | Onsite, 5 days per week Shifts: 3:00 PM - 11:00 PM Sun thru Thurs 3:00 PM - 11:00 PM Tues thru Sat 11:00 PM - 7:00 AM Sun thru Thurs 11:00 PM - 7:00 AM Tues thru Sat Flexibility to support alternate shifts when coverage is needed is required. Clearance: U.S. Citizenship is required. Must possess a current CBP Public Trust, DHS clearance, or active Top Secret clearance with a background investigation completed within the past three years. Dev Technology Group is looking for a Site Reliability Engineer to join our mission-focused team supporting critical applications for U.S. Customs and Border Protection (CBP). In this role, you'll help keep essential systems running smoothly through proactive monitoring, incident response, troubleshooting, and coordination with technical support teams. You'll be part of a collaborative team responsible for monitoring applications around the clock, identifying potential disruptions before they become larger issues, and helping maintain the reliability of systems that support important government operations. We're looking for someone who enjoys solving problems, can manage multiple priorities, and remains focused when responding to time-sensitive technical issues. What You'll Be Doing: Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations. Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams. Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance. Track, document, and update incidents, including business impact, root cause, co

A Career with Point72’s Market Intelligence Team On our proprietary research team—Market Intelligence—you’ll support Analytics team members as they work with our investment professionals and Compliance team to uncover insights about companies, industries, and the broader economy through deep fundamental research and applying data science and engineering techniques to alternative data sets. You’ll work alongside a talented team with diverse skills, backgrounds, and perspectives. Our industry researchers, product managers, and data scientists and engineers work together to build compliant research products that answer the questions our investment professionals care about most. We look for other bright, motivated, and collaborative people to join our team and grow with us. About the MS/PhD Data Scientist Internship Our data scientists conduct research through data mining and statistical modeling to discover insights from large, complex data sets that are used by our investment professionals to make investment decisions. During the 10-week program based in our New York office, you will gain exposure to: A highly collegial environment that emphasizes teaching and learning as a team Tackling challenges of featuring and modeling large and unstructured data using machine learning and statistical techniques Managing all aspects of the research and execution process including methodology selection, data collection and quality, modeling and analysis, and performance monitoring Working alongside Analytics team members who deliver research findings to investment teams, portfolio managers, and other internal clients Driving technical innovation through a collaborative R&D process Summer Internship Program at Point72 In addition to the learning and development you’ll receive in your day-to-day role with your team, as a part of our summer internship program you will: Work alongside your fellow interns and be mentored

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description: Micron is looking for a highly motivated professional to support our Toxic Gas Monitoring (TGM) systems. In this critical role, you will be responsible for the installation, maintenance, and troubleshooting of TGM equipment, directly contributing to the safety and operational efficiency of our facilities. You’ll collaborate closely with the Emergency Response Team during alarm events, offering essential technical support and expertise. This position offers a unique opportunity to grow your skills in a dynamic, team-oriented environment while upholding Micron’s commitment to excellence and safety. We’re seeking someone who demonstrates reliability, enthusiasm, and a strong alignment with Micron’s core values: People, Innovation, Tenacity, Collaboration, and Customer Focus. Responsibilities: Complete all required safety training and strictly adhere to Micron safety policies, stopping work immediately if unsafe conditions are observed. Conduct and review Job Hazard Analyses (JHA), follow change management procedures, and ensure compliance with PPE, lockout/tagout, and chemical safety protocols. Identify and resolve chronic equipment alarms and defects; assist with installation, modification, and removal of facilities equipment. Operate and maintain tools and equipment according to guidelines to ensure safety, quality, and regulatory compliance. Drive quality and cost-saving initiatives by analyzing safety and equipment data, supporting TPM culture through metrics, CIP ite

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description: Micron is looking for a highly motivated professional to support our Toxic Gas Monitoring (TGM) systems. In this critical role, you will be responsible for the installation, maintenance, and troubleshooting of TGM equipment, directly contributing to the safety and operational efficiency of our facilities. You’ll collaborate closely with the Emergency Response Team during alarm events, offering essential technical support and expertise. This position offers a unique opportunity to grow your skills in a dynamic, team-oriented environment while upholding Micron’s commitment to excellence and safety. We’re seeking someone who demonstrates reliability, enthusiasm, and a strong alignment with Micron’s core values: People, Innovation, Tenacity, Collaboration, and Customer Focus. Responsibilities: Complete all required safety training and strictly adhere to Micron safety policies, stopping work immediately if unsafe conditions are observed. Conduct and review Job Hazard Analyses (JHA), follow change management procedures, and ensure compliance with PPE, lockout/tagout, and chemical safety protocols. Identify and resolve chronic equipment alarms and defects; assist with installation, modification, and removal of facilities equipment. Operate and maintain tools and equipment according to guidelines to ensure safety, quality, and regulatory compliance. Drive quality and cost-saving initiatives by analyzing safety and equipment data, supporting TPM c

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support D

OVERVIEW The Data Engineer II will work closely with clients and provide technical consulting services, configuration of the elluminate platform, development for specific projects that include trial configuration, quality control, process improvements, system validation, custom analytics development, clinical software implementations and integrations. platform configuration, ETL and custom analytics development. The Data Engineer II will engage in technical development and implementation of various software service delivery related activities. As a Data Engineer II, you will play a crucial role in providing high-level technical consulting services and configuring the elluminate® platform. You will oversee specific projects, including trial configuration, quality control, and project management. KEY TASKS & RESPONSIBILITIES ➢Collaborating closely with clients to deliver technical consulting services and configure the elluminate® platform. ➢Guiding and supporting the team of data engineers on various technical service delivery activities. ➢Designing, developing, testing, and deploying efficient SQL code to support SDTM, custom reports, and visualizations using tools like MS SQL, elluminate® Mapper, and Qlik. ➢Providing technical guidance, training, and support to team members and users on processes, technology, and products. ➢Managing multiple timelines and deliverables for single or multiple clients, and handling client communications as assigned. ➢Possessing in-depth knowledge of at least one Elluminate module, with hands-on experience in all other modules. ➢Delivering proactive technical support for all client-reported support tickets. ➢Facilitating client onboarding workshops and conducting training sessions for end users on the Elluminate platform. ➢Configuring, migrating, and supporting the elluminate® platform for assigned clients. ➢Creating and maintaining all required specifications and quality control documents as per SOP and processes. CANDIDATE’S PROFI

OVERVIEW The Data Engineer II will work closely with clients and provide technical consulting services, configuration of the elluminate platform, development for specific projects that include trial configuration, quality control, process improvements, system validation, custom analytics development, clinical software implementations and integrations. platform configuration, ETL and custom analytics development. The Data Engineer II will engage in technical development and implementation of various software service delivery related activities. As a Data Engineer II, you will play a crucial role in providing high-level technical consulting services and configuring the elluminate® platform. You will oversee specific projects, including trial configuration, quality control, and project management. KEY TASKS & RESPONSIBILITIES ➢Collaborating closely with clients to deliver technical consulting services and configure the elluminate® platform. ➢Guiding and supporting the team of data engineers on various technical service delivery activities. ➢Designing, developing, testing, and deploying efficient SQL code to support SDTM, custom reports, and visualizations using tools like MS SQL, elluminate® Mapper, and Qlik. ➢Providing technical guidance, training, and support to team members and users on processes, technology, and products. ➢Managing multiple timelines and deliverables for single or multiple clients, and handling client communications as assigned. ➢Possessing in-depth knowledge of at least one Elluminate module, with hands-on experience in all other modules. ➢Delivering proactive technical support for all client-reported support tickets. ➢Facilitating client onboarding workshops and conducting training sessions for end users on the Elluminate platform. ➢Configuring, migrating, and supporting the elluminate® platform for assigned clients. ➢Creating and maintaining all required specifications and quality control documents as per SOP and processes. CANDIDATE’S PROFI

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. We are accepting applications for this position until 10/16/2026 Position Overview: The Single-Family division within Freddie Mac is seeking curious, motivated college students for a summer internship. Interns will gain hands-on experience supporting data analytics, reporting, business processes, and risk management activities while building skills through mentorship, training, and collaboration. This opportunity is ideal for college juniors interested in data analytics, statistical analysis, quantitative problem solving, and emerging technologies, including AI-enabled tools. Our Impact: Single-Family uses data analysis, reporting, and risk management to support business decisions and deliver solutions for customers. We optimize, visualize, and govern data across the data lifecycle while modernizing the Single-Family data ecosystem. We leverage statistical analysis, quantitative modeling, structured rules, and emerging technologies to improve operational effectiveness. Your Impact: Assist product owners, team members, and business partners with gathering requirements, documenting user stories, and clarifying project scope. Support day-to-day operations and projects through data analysis, impact analysis, user acceptance testing, reporting, and other business or technical support activities. Coll

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Principal SSD Applications Engineer is Micron's customer-facing SSD technical leader, driving complex issue resolution, technical enablement, and the successful qualification, deployment, production ramp, sustaining support, and adoption of SSD products and solutions. Responsibilities Lead complex customer issue investigations, including issue replication, Level 1 debugging, root cause analysis, and failure analysis, and manage issues from escalation through resolution using Jira or an equivalent issue-tracking system. Drive customer issue prioritization, turnaround-time tracking, technical reviews, and escalation management while coordinating engineering, validation, quality, product management, field organizations, and ecosystem partners. Support customer qualification, platform integration, deployment, production ramp, sustaining activities, Level 1 performance testing, workload characterization, performance analysis, interoperability testing, validation, and technical troubleshooting for assigned SSD products and solutions. Communicate product capabilities, limitations, technical requirements, qualification criteria, deployment considerations, and technical findings through clear, accurate, actionable, and custom

About the team OpenAI is building a new generation of AI-powered consumer devices, creating opportunities to bring increasingly capable AI into people's everyday lives. Our Data Engineering team is responsible for establishing the foundational data infrastructure that supports the development, manufacturing, launch, and ongoing operation of these products. We're building the systems that connect information across the entire device lifecycle, enabling engineering, operations, and Data Science partners to understand product performance, identify problems, and make better decisions. This is an early-stage organization with significant greenfield opportunities. We're looking for engineers who want to shape the technical foundations of a rapidly growing business and establish systems that will scale alongside our products. About the role: As a Data Engineer, you'll design, build, and scale the data infrastructure that powers OpenAI's hardware and consumer devices organization. You'll tackle technically challenging problems involving complex data sources, evolving operational requirements, and systems that need to scale from early development through manufacturing and consumer deployment. Unlike roles focused primarily on supporting individual analytics projects, this position emphasizes building durable, reusable data foundations that enable multiple teams and use cases. You'll have significant ownership over technical decisions, work closely with partners across engineering, manufacturing, operations, and Data Science, and help define how we approach Data Engineering as the organization grows. In this role, you will: Build foundational data infrastructure: Design and implement reliable, scalable data pipelines, platforms, and datasets that support hardware development, manufacturing, customer operations, and device performance. Connect complex data ecosystems: Integrate information across manufacturing systems, factory operations, device telemetry, quality assurance, a

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is looking for a Senior Escalation Manager to help our most critical customers through their most important moments. You'll lead cross-functional coordination to resolve escalations and incidents, combining strong judgment, data-driven decision-making, and an AI-first mindset to drive outcomes quickly and restore customer confidence. You thrive under pressure, operate with high integrity and EQ, and balance technical fluency with executive-level communication. You're equally comfortable managing a war room and writing a concise executive summary. You operate with minimal oversight, mentor junior team members, and bring a holistic view to complex, multi-stakeholder escalations. Key Responsibilities : - Own end-to-end coordination of critical customer escalations, from initial triage through resolution and "Get Well Plan" execution, including creating and executing data-driven get-well plans for account-level escalations. - Independently leverage AI tools to surface trends, analyze health data, summarize large volumes of information, and identify risk signals proactively, identifying escalation patterns and accelerating root-cause analysis across active escalations, validating outputs before acting - Monitor Snowflake services for disruptions and engage on-c

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Role Summary The Engineering Tool Development Engineer focuses on the design and enablement of engineering tools and solutions for test platforms, with strong emphasis on tester bring‑up, debug, and characterization. This role provides hands‑on technical support in lab environments, integrates lab instrumentation into tester workflows, and ensures reliable data capture for failure analysis and characterization. The position works cross‑functionally with Device Product Engineering (PE), Validation, and Platform teams to standardize tester usage, improve engineering efficiency, and support evolving tester architectures and next‑generation test requirements. Key Responsibilities Tester Tool Design & Enablement Design device‑specific hardware solutions and engineering tester frameworks to support characterization, debug, and validation needs. Develop and refine engineering tools, debug features, and workflows that improve tester usability, observability, and diagnostic capability. Leverage AI‑enabled approaches to accelerate tester program development, bring‑up, and debug, ensuring outputs accurately reflect real tester behavior and silicon response. Engineering Support &am

Software Engineer Description - Job Summary The HP Poly Video group is looking to hire an experienced software developer to work on their next generation video product portfolio of conferencing devices. These products along with audio video peripherals use AI powered technologies to give world class meeting experiences. In order to provide seamless user experiences these devices talk with cloud services for provisioning, manageability and support. While full stack development experience is preferred this role is middleware application level focusing on device management which interacts with system and its user interfaces. This role is responsible for ensuring the technical design, development, installation, and maintenance of state-of-the-art software applications and services for the company. The role plays a crucial role in building technical solutions to help other developers/engineers deliver faster with modern software and application development tools. The role is responsible for technical need analysis, project management, technical support, customer support, programming, and testing. The role applies subject matter knowledge, lead complex projects, and exercise independent judgment in resolving business issues and establishing policies. Responsibilities • Works with software engineering team to identify and implement the most optimal software solutions for the organization. • Plans, designs, and develops software applications. • Manages software development projects in accordance with the organization's security guidelines. • Deploys and debugs software initiatives as needed in accordance with best practices throughout the software development lifecycle. • Contributes to technology strategy and engineering roadmaps around software engineering; executes strategic software engineering proof of concepts. • Collaborates with IT

Software Engineer Description - Job Summary The HP Poly Video group is looking to hire an experienced software developer to work on their next generation video product portfolio of conferencing devices. These products along with audio video peripherals use AI powered technologies to give world class meeting experiences. In order to provide seamless user experiences these devices talk with cloud services for provisioning, manageability and support. While full stack development experience is preferred this role is middleware application level focusing on device management which interacts with system and its user interfaces. This role is responsible for ensuring the technical design, development, installation, and maintenance of state-of-the-art software applications and services for the company. The role plays a crucial role in building technical solutions to help other developers/engineers deliver faster with modern software and application development tools. The role is responsible for technical need analysis, project management, technical support, customer support, programming, and testing. The role applies subject matter knowledge, lead complex projects, and exercise independent judgment in resolving business issues and establishing policies. Responsibilities • Works with software engineering team to identify and implement the most optimal software solutions for the organization. • Plans, designs, and develops software applications. • Manages software development projects in accordance with the organization's security guidelines. • Deploys and debugs software initiatives as needed in accordance with best practices throughout the software development lifecycle. • Contributes to technology strategy and engineering roadmaps around software engineering; executes strategic software engineering proof of concepts. • Collaborates with IT