Technical Support Engineering Director Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We know that growth doesn’t happen by chance - it’s powered by world-class marketing, underpinned by smart operations. We’re looking for a Marketing Insight & Data Lead to serve as a key operational link between marketing strategy and technical execution, and to deliver insights that fuel our global marketing engine. Under the direct guidance of the Sr. Director of Marketing Ops and working closely with the Head of Marketing Orchestration, your primary mission is to support our insight-delivery framework. You will help gather and structure marketing insight, empowering marketing teams to make data-informed decisions while centralising reporting requirements for hand-off to central Data & Analytics, Data Engineering, and GTM Tech functions. In this role, you act as an integrator, ensuring data outputs are fully operationalised. You will directly impact three core areas: optimising marketing efficiency by delivering dashboards for ROI and Brand Health tracking; supercharging the funnel by refining campaign, lead, and account engagement data; and elevating overall data trust by eliminating blind spots and ensuring system-wide tracking completeness. If you thrive on turning complexity into clarity, blending data with innovation, and enabling marketing teams to perform at their best, this role is for you. What you'll be doing: Lead dashboard and insight delivery for regional and central marketing teams. Translate complex performance data into actionable insights to optimise live campaigns and pull accurate reports aligned with GTM Ops, Finance, and Data teams. Support the operationalisation of dashboards and tools across marketing. Assist with

About the Role As a Sales Manager, Energy, you will build and lead a team of Account Directors focused on strategic growth across utilities, oil and gas, renewables, power generation, and energy services. The team will partner with complex organizations modernizing operations, improving reliability, accelerating the energy transition, and adopting enterprise AI responsibly at scale. You’ll help the team navigate regulated enterprise sales cycles, deepen relationships with business, technology, operations, engineering, security, and risk leaders, and drive adoption of OpenAI’s platform across safety-conscious, asset-intensive organizations. Key Responsibilities Recruit, develop, and lead a high-performing team of Energy Account Directors. Create a strong coaching culture through deal reviews, account strategy sessions, ride-alongs, and structured 1:1s. Define the Energy GTM strategy, including subsector segmentation, account prioritization, partner strategy, executive engagement, and territory planning. Drive disciplined pipeline generation, forecast accuracy, and operational rigor. Guide multi-stakeholder opportunities involving operations, engineering, digital, data, security, legal, risk, procurement, and executive leadership. Help customers translate AI and API capabilities into measurable outcomes across asset and field operations, grid and generation planning, engineering knowledge, customer service, commercial workflows, and enterprise productivity. Partner with Product, Solutions Architecture, Technical Success, Legal, Security, Finance, and policy experts to support responsible deployment. Provide structured feedback on customer requirements, integration blockers, reliability and governance needs, and emerging industry trends. What We’re Looking For 15+ years of enterprise sales, GTM, or sales leadership experience. Proven experience building and scaling enterprise sales teams responsible for complex strategic accounts and large revenue targets. Deep underst

GAQ426R192 About the Role As Senior Manager, Finance Data and AI, you will lead the team that owns the data foundations, finance semantic layer, financial reporting, and AI-enabled analytics that power Databricks' Finance and Accounting organization. You will report to the Senior Director, Finance Data, AI & Strategy, and serve as the domain and technical anchor for a team that turns financial operations into trusted, well-governed data and reporting. This individual is expected to be based in Bengaluru. This is a high-impact role at the intersection of finance and accounting domain expertise and modern BI/analytics capability. It is less about deep distributed-systems engineering, and more about deeply understanding how Finance and Accounting operate (close, reconciliations, revenue recognition, chart of accounts) and building a trusted data foundations on top of the Databricks platform and Finance DataLake that Finance and Accounting can rely on every day. What You Will Do: Orchestrate jobs using Databricks Jobs and Lakeflow Declarative Pipelines, with built-in data validation and reconciliations, to ensure Finance and Accounting can trust the data behind every report Own and evolve the Finance semantic layer: metric definitions, business logic, and data models that ensure a single source of truth for financial reporting across Finance, Accounting, and the broader business Partner closely with Accounting during month-end and quarter-end close, providing hands-on support to ensure reporting data is accurate, timely, and reconciled, and driving timely resolution of data-related issues Build and maintain dashboards and reporting for monthly, quarterly, and executive-level reporting, translating financial data into decision-ready insight for Finance leadership and the CFO organization Identify, scope, and deliver AI use cases that materially change how Finance and Accounting work day to day, including forecasting automation, anomaly detection, and natural language

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We're looking for a Senior Solutions Engineer that will report to the Senior Director, Solutions Engineering. In this role, you will drive business development and sales growth by providing technical expertise, competitive positioning, and product evaluation support to prospective customers for the OneTrust AI-ready governance platform. Your Mission Serve as technical expert on systems integrations during major sales opportunities, including the preparation and delivery of proposals, product demonstrations, RFPs and custom proof-of-concepts evaluations to demonstrate OneTrust’s integration capabilities to meet client objectives Instrumental in technical deep dive discussions to architect integrations and advice customers on best practices Support Sales Teams with client meetings, presentations, and custom integration design options Coordinates with internal R&D, technical integrations, partner integrations teams to stay on top of product capabilities as well as future direction Conduct custom proof-of-concepts evaluations to demonstrate OneTrust’s integration capabilities to me

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Development - B2B Payments Job Overview As a Senior Specialist, Product Development on the SME team, you will play a key role in our mission to empower Small Businesses and Mid-Market (LMM) businesses. This is a hands-on, technically fluent product role. You will take new capabilities from concept through market validation and testing, proving their value before they are built, then turn validated concepts into clear product requirements and work with engineering on the technical design of user facing, as well as API-first products. You will support the Director and Product Management team in the development and execution of product capabilities, partnering closely with Engineering and Architecture teams to define requirements, prioritize features, manage delivery, and continuously enhance platform functionality. Responsibilities - Partner closely with Engineering, Architecture, Data Science, Design, and Technical Program Management teams to define, prioritize, and deliver platform capabilities. - Apply the Working Backwards methodology to translate customer problems, business objectives, and market opportunities into well-defined epics, features, user stories, acceptance criteria, process flows, and technical requirements that enable efficient engineering execution.

About the Team The Tax Technology team owns the technology behind what happens on our platform. We build and run the systems that calculate indirect tax on every transaction — and we go well beyond that. We build the automations and implementations the direct tax team relies on, we support data operations across the tax function, and we develop the tooling and efficiencies that make the wider Tax Force faster. We are a global team spanning three brands: DoorDash, Wolt, and Deliveroo. That reach also makes us one of the most dependency-heavy systems in the company. More than eight separate billing domains feed into our tax services, each with its own architecture, roadmap, and engineering team — and all of them have to work. Getting this right is not optional. Tax has to be correct on every order, the first time. Getting it wrong means incorrect charges to real customers, restatement risk, and audit exposure. We are looking for someone who can hold the whole picture and make it land. About the Role The Senior Manager, Tax Technology Implementations reports to the Director of Tax Technology and owns the technical implementation plan between the various domains and our indirect tax calculation service. This position will be based on the East Coast to accommodate working in Eastern Time hours. You have a deep understanding of the indirect Tax subject matter and also the technical partner to the engineering team. You will translate indirect tax requirements into things engineers can build, and you will own the single consolidated plan that tells Tax and Engineering leadership where the program actually stands. You will influence partner teams with your understanding of the problem and source of truth of a trusted plan. You make it easy for partner teams to do the right thing. This role owns the tax outcome of implementations— the requirements, the design judgment, and the technical calls that determine whether it works. Requirements and design. Au

About the Role As a Security Engineer at K Health, you will serve as a foundational force in securing our healthcare technology ecosystem. Reporting directly to the Director of Security, this is a deeply hands-on individual contributor role focused primarily on Security Operations (SecOps) and IT Security projects. You will be responsible for building, automating, and maintaining our security controls while acting as a key responder to security incidents. If you thrive in a fast-paced environment where you are empowered to own your domain, automate repetitive tasks, and directly safeguard patient and organizational data, this role is for you. What You Will Do Design, implement, and maintain hands-on SecOps workflows, threat detection, and incident response procedures across our corporate and cloud infrastructure. Build low-code and custom automations (using tools like Torq) to streamline security alerts, routine IT security tasks, and incident triage. Administer, optimize, and manage key security and endpoint management tools, including Sumo Logic, Jamf, Intune, Slack Enterprise, CrowdStrike, and related platforms. Maintain and support continuous compliance with SOC2 and HIPAA security controls, actively participating in audit preparation, evidence gathering, and control enforcement. Partner with cross-functional IT and engineering teams to harden systems, enforce zero-trust endpoint policies, and secure employee workflows. Conduct root-cause analysis on security incidents and proactively implement preventative security measures to eliminate recurring risks. What We Are Looking For Experience: 3–5 years of dedicated hands-on experience in Security Operations, IT Security, or System Administration with a strong security focus. Incident Response: Proven background in actively detecting, investigating, and remediating security incidents in a modern cloud/hybrid environment. Technical Depth: Deep foundational IT background spanning endpoint administration (macOS/Windows

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest potential to support their own security goals. You’ll be an integral part of the Sales team, working with Commercial and Enterprise organizations to ensure technical fit and create innovative solutions for our customers. Your attention to detail and focus on customer needs will help ensure prospects clearly understand the value of our solutions from the earliest stages of engagement. consult and create innovative solutions for our customers. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback. By aligning our capabilities to their business priorities and demonstrating impact before purchase, you will build confidence, differentiate us competitively, and lay the groundwork for long-term customer success. This approach will contribute to the overall success of our Sales teams while also capturing prospect insights, use cases, and feedback to help shape messaging and influence product roadmap decisions. This role is a hybrid role located in Sydney, Australia, and reports into the Director of Solutions Engineering- APJ. What you’ll do as a Solutions Engineer at Vanta: Own the technical relationship with our customers Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape. Listen carefully to prospects and clients to provide market feedback to the product team and help pri

We are seeking a visionary Answer Engine Optimization Lead to spearhead our Large Language Model (LLM) and AI platform visibility strategy (e.g., ChatGPT, Claude, Google AI Overviews, Perplexity). Reporting into the Director of Marketing Acquisition, this role will be responsible for expanding our brand authority, maximizing developer mindshare, and driving new customer acquisition by optimizing MongoDB’s presence within LLM and answer engine responses. If you thrive at the intersection of technical content architecture, structured data, community advocacy, and AI-era discovery—and you want to lead a team on the front lines of defining the next wave of search experience optimization—this is a critical leadership role designed to accelerate target audience awareness and Product-Led Growth (PLG). This role will be based remotely in the United States. Key Responsibilities Define & Execute AEO Strategy: Design and own MongoDB’s global LLM visibility growth initiatives. Develop and execute strategies focused on increasing the citation share, sentiment, and accuracy of MongoDB across various technical developer audiences and agentic AI models Team Leadership: Oversee and scale a high-performing team of SEO, AEO, and content optimization professionals, fostering a culture of rapid experimentation in the AI search space Technical Information Architecture: Collaborate with Product, Engineering, and Documentation teams to optimize MongoDB’s digital footprint for LLM crawlers. Impose best practices for structured data, schema markup, knowledge graphs, and API/documentation accessibility to facilitate flawless RAG (Retrieval-Augmented Generation) ingestion UGC Response & Community Advocacy: Coordinate a multi-team framework (including Developer Relations and Support) to ensure timely, high-quality, and LLM-friendly insights are present on critical developer watering holes (e.g., Reddit, Stack Overflow, GitHub, Wikipedia). Leverage "build in public" tactics to organicall

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Title of Job : Principal Product Acceleration Specialist - Auth0 Reports to : Director, Product Acceleration As a Principal Product Acceleration Specialist for Auth0, you will play a critical role in driving customer success, deep product adoption, and long-term retention across Okta’s most complex and strategic enterprise accounts, specifically targeting the top end of the Global 2000 (G2K). In this highly technical, developer-centric leadership role, you will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, as well as key System Integrator (SI) partners, helping them architect and deploy complex, low-friction, massive-scale Customer Identity and Access Management (CIAM) solutions on the Auth0 platform. Using your deep Auth0 expertise, you will guide enterprise deployments by defining architecture, optimizing platform usage, and resolving complex escalations. Operating at the intersection of post-sales support, developer enablement, and product innovation, you will deploy modern front-end frameworks and validate New Product Introductions (NPIs)—serving as the essential feedback bridge between top-tier G2K engineering teams and Auth0 Product Management. Duties & Responsibilities Strategic Architectural Advisory & Troubleshooting: Partner directly with the top end of G2K Enterprise Customers to define enterprise-wide implementation patterns, navigate critical architectural decisions, and res

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Title of Job : Senior Product Acceleration Specialist - Auth0 Reports to : Director, Product Acceleration Job Purpose As a Senior Product Acceleration Specialist for Auth0, you will play a critical role in driving customer success, deep product adoption, and long-term retention across Okta’s most strategic Global 2000 (G2K) enterprise accounts. In this highly technical, developer-centric role, you will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, helping them deploy complex, low-friction, high-volume Customer Identity and Access Management (CIAM) solutions on the Auth0 platform. Leveraging your deep Auth0 domain knowledge, you will guide customers through their deployment journeys by supporting key architectural decisions, driving optimal platform usage, and troubleshooting complex technical issues. Operating at the intersection of post-sales support, developer enablement, and product innovation, your core focus will include deploying modern front-end frameworks alongside validating New Product Introductions (NPIs). In doing so, you will act as the essential feedback bridge between G2K engineering teams and Auth0’s Product Management. Duties & Responsibilities Post-Sales Architectural Advisory & Troubleshooting: Partner directly with G2K Enterprise Customers to guide complex implementation patterns, navigate key architectural decisions, and resolve complex configuration challenges

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a working-manager role: you'll personally execute technical work — scripting, automation builds, escalated ticket resolution — while also leading a team. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You'll manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering, driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows. This role reports to the Director of End User Systems, with close, day-to-day partnership across US-based Desktop Support managers. For the right candidate, this role has a clear path to Director as we continue scaling our India GCC — with growth into that level anticipated within 12–18 months. This is also a strong fit for a Director-level leader currently at a SaaS startup who's looking to move into a larger, enterprise SaaS organization — and who is open to a step down in title now in exchange for a step up in scale, platform, and long-term trajectory. You Will IT Automation & Architecture Drive the IT automation function, identifying repetitive Tier 1 tasks and owning their automation end-to-end — from scoping through build, testing, and measurement Evaluate and build AI-augmented automation where it meaningfully reduces toil (e.g. intelligent ticket triage, SOC alert summarisation, AI

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a hands-on, working manager role — you will be personally executing technical work (scripting, automation builds, escalated ticket resolution) and leading a team, not just overseeing one. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows (e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting). This role reports directly to the Director of End User Systems , with close, cooperative partnership with US-based Desktop Support managers. You Will IT Automation & Architecture Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement Evaluate and build AI-augmented automation where it reduces toil — e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting Mentor team on automation best practices and review technical designs before deployment Team Leadership & Execution Manage India-based Service Desk team with daily coordination with US

Location Details: India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings Join Our Team Ready to build the future of eCommerce? Join GoDaddy's global eCommerce platform team and help power the critical systems behind catalog, pricing, ordering, provisioning, and renewals for millions of customers worldwide. Reporting to a Director of Product Management, you'll help enhance every stage of the customer journey while driving innovative agentic solutions that improve experiences, unlock growth opportunities, and redefine what's possible in digital commerce. If that sounds exciting, we'd love to meet you What you'll get to do... You'll lead product initiatives across GoDaddy's eCommerce platform, shaping the roadmap and driving execution for capabilities spanning catalog, pricing, ordering, provisioning, and renewals. We'll count on you to guide features from discovery through launch, making sure requirements are well-defined and that what we ship meets both customer and business goals You'll partner closely with our engineering teams and other cross-functional collaborators to define requirements, prioritize the backlog, and deliver solutions that balance customer needs, business goals, technical dependencies, and platform investments. We rely on data, experimentation, and customer insight to guide our decisions, so you'll use these tools to validate opportunities, define success metrics, and continuously refine our approach based on what we learn Because our team spans the US, Romania, India, and other partner organizations, you'll build alignment across time zones and cultures, and you'll help support platform reliability

Implementation Specialist About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. The role We are seeking a high-caliber Implementation Specialist with a deep understanding of the Cybersecurity landscape. In this role, you will be the technical architect behind our customers' success, ensuring that global organizations can seamlessly deploy and optimize Hexnode’s security solutions. You will act as a strategic consultant, bridging the gap between complex security requirements and technical execution. Note: This role operates in a global environment and requires the flexibility to work in shifts to support our international clientele. Responsibilities Strategic Solution Design: Partner with sales and technical teams to analyze customer requirements, translating complex business needs into scalable and secure architectures. Consultative Implementation: Lead the end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to align with client-specific security policies. Technical Advisory: Act as a trusted technical advisor to IT Directors and stakeholders, providing authoritative guidance throughout the onboarding and implementation lifecycle. Cross-Functional Collaboration: Serve as a feedback loop between customers and our Product/Engineering teams to advocate for feature requests and influence the product roadmap. Complex Troubleshooting: Proactively diagnose and resolve intricate technical challenges encountered during the deployment phase, ensuring a frictionless experience for the client. Deployment Excellence: Guarantee precise co