Technical Support Engineering Director Jobs

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. We are seeking an experienced Senior Full Stack Software Engineer to design, develop, and maintain software systems that support Noctrix's patient-facing and customer support applications. This role will own complex backend data processing, API services, and front-end integrations across Noctrix's software ecosystem, including Galen Data, Nidra Sync API, Nidra Sync, Nidra Virtual, and Nidra Care. The ideal candidate combines strong backend engineering expertise with modern web application development skills and a passion for building secure, scalable, and maintainable software solutions in a regulated medical device environment. This individual will play a key role in shaping technical architecture, mentoring engineers, and advancing software engineering best practices across the organization. This position reports to the Director of Software Engineering . ***This is a full-time, hybrid position located in our Pittsburgh office.*** Responsibilities: Design, develop, and maintain full stack software solutions across backend services, web applications, and mobile application integrations Own complex backend data processing and service workflows within Galen Data and Nidra Sync API, including data parsing, API integrations, and data storage architectures Build and maintain secure, scalable RESTful APIs supporting Nidra Sync, Nidra Care, Nidra Virtual, a

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. The role We are seeking a high-caliber Product Implementation Engineer with a deep understanding of the Cybersecurity landscape. In this role, you will be the technical architect behind our customers' success, ensuring that global organizations can seamlessly deploy and optimize Hexnode’s security solutions. You will act as a strategic consultant, bridging the gap between complex security requirements and technical execution. Note: This role operates in a global environment and requires the flexibility to work in shifts to support our international clientele. Responsibilities Strategic Solution Design: Partner with sales and technical teams to analyze customer requirements, translating complex business needs into scalable and secure architectures. Consultative Implementation: Lead the end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to align with client-specific security policies. Technical Advisory: Act as a trusted technical advisor to IT Directors and stakeholders, providing authoritative guidance throughout the onboarding and implementation lifecycle. Cross-Functional Collaboration: Serve as a feedback loop between customers and our Product/Engineering teams to advocate for feature requests and influence the product roadmap. Complex Troubleshooting: Proactively diagnose and resolve intricate technical challenges encountered during the deployment phase, ensuring a frictionless experience for the client. Deployment Excellence: Guarantee precise configuration and flawless execution of Hexn

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Enterprise Account Executive, System Integrators based in Tokyo, you'll be the critical link between Anthropic and Japan's leading system integrator ecosystem. You'll build and deepen strategic partnerships with major SIers — enabling them to confidently sell, implement, and support Anthropic's AI solutions within their own client portfolios. This is a high-impact, relationship-driven role that directly shapes how frontier AI reaches Japan's largest enterprises. Key responsibilities Own and grow revenue generated through SIer channels by developing joint go-to-market strategies, co-selling motions, and enablement programs with Japan's top system integrators Build and execute partner territory plans, identifying and prioritizing relationships across tier-1 and regional SIers — including firms across IT consulting, systems integration, and managed services practices Lead strategic engagement with senior SIer leadership — including practice heads, solution architects, pre-sales directors, and partner managers — building the technical confidence and commercial alignment needed to close enterprise deals Orchestrate internal teams (Product, Engineering, Applied AI, Partnerships, Marketing) to deliver enablement resources, joint solution frameworks, and go-to-market collateral that equips SIer partners to position and deploy Anthropic's AI solutions effectively Act as the primary escalation and support point for SIer partners navigating complex enterprise opportunities, ensuring deal momentum and customer satisfaction across the full sales cycle Preferred qualifications 8+ years of enterprise sales or partner management

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Staff Software Development Engineer (Backend) to join our team. This is a Hybrid (Bangalore) role, reporting to the Director, Threat Researcher in the Engineering department. In this role, you will architect, scale, and operate complex distributed systems and cloud-native platforms running on Kubernetes and cloud infrastructure. You will own end-to-end technical initiatives, set high standards for reliability and performance, and multiply the overall impact of the engineering team. What you’ll do (Role Expectations) Lead the design, development, testing, and evolution of backend services and APIs, making sound architectural trade-offs with a focus on scalability, reliability, performance, and maintainability Drive services end to end — development, deployment, scaling, monitoring, and ongoing production support — and set the standard for operational ownership across the te

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca , AutoSync , Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS ) is a national tech solution that boosts lien and registration services , recovery services , and insolvency management solutions for Canadian Lenders As part of AutoScout24 group , Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail. Role Summary We’re looking for a Senior Product Manager to drive key initiatives within our fintech domain. Reporting into the Product Director, you will own the strategy, roadmap, execution, and performance of important product areas that support automotive lending, dealer workflows, and lender experiences across Canada. You’ll work closely with engineering, design, data, commercial teams, lenders, and partners to translate customer needs, business opportunities, and product performance signals into clear product direction and measurable outcomes. This is a highly visible individual contributor role with direct impact on company priorities, customer success, and the evolution of our fintech platforms. You’ll thrive here if you enjoy solving complex problems, operating in ambiguity, connecting customer, business, technical, and data perspectives, and rallying teams around a clear product vision. You bring a hands-on, experimental mindset — including a demonstrated ability to use AI tools across product discovery, research, analysis, story refinement, prototyping, and execution. What you'll do Own the product vision, strategy, roadmap, and full lifecycle

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Product Specialist – Browser Security to join our team. This is a Hybrid (Bangalore) role, reporting to the Director, Threat Researcher in the Engineering department. Zscaler is seeking a hands-on technical specialist to drive customer adoption and secure enterprise sales wins. In this technical, customer-facing role, you will collaborate with Sales, Product, and Engineering to lead product walkthroughs, technical workshops, proof-of-value engagements, deployments, and live troubleshooting. You will translate browser security capabilities into clear business outcomes for CISOs, security leaders, and architects. What you’ll do (Role Expectations) Serve as Zscaler’s Browser Security technical specialist, leading customer discovery, demos, solution deep dives, and architecture discussions Own or support POCs / POVs, including success criteria definition, test planning, execution

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. About the Role: As a Sales Engineer at Fireblocks in the US, you will take full ownership and responsibility for your designated projects and clients, from the product sales demonstration up to the preparation of client onboarding. You will be expected to understand the competitive landscape and how other competing solutions and platforms operate, be a gatekeeper to the internal engineering groups, assist with POC setup and testing, give demos on all advanced features related to API, handle tier 1-3 knowledge transfer to customers, coordinate workshops, assist in customer onboarding, handle RFPs and more. What You'll Do: Working within a supportive Americas-wide Sales Engineering team of highly motivated self-starters Supporting the Sales team through the entire client sales cycle from qualification to client onboarding Tailoring each demo to match the unique requirements of the customer to show how Fireblocks can support their Digital Asset goals Delivering in-depth technical presentations to C-level executives and cybersecurity professionals regularly Collaborate internally with Account Managers, Sales Directors and Product Managers Translating technical knowledge and terminology to non-technical audiences Managing multiple projects and preparing RFx responses simultaneously, each with its bespoke requirements What You’ll Bring: Experience in either a pre-sales or consulting position within a Fintech, Crypto or Cybersecurity company A high techni

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Software Development Engineer-AI Security to join our team. This is a Hybrid (based in San Jose, CA or Bellevue, WA with a 3 days in office requirement) role, reporting to the Director of Software Engineering in the Emerging Tech department. You will be responsible for designing and implementing core infrastructure components and distributed systems, serving as a foundational architect for our AI security solution. This high-impact role focuses on scaling security infrastructure to support hundreds of millions of users, collaborating with stakeholders across the development lifecycle to drive innovation and technical excellence. What you’ll do (Role Expectations) Architect, develop, and optimize a low-latency, high-throughput AI Security plane utilizing Rust, specifically leveraging its async/await model for highly efficient I/O and service-oriented architecture Build resi

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Customer Operations team sits at the center of how we scale world-class customer experiences at Plaid. As the Customer Operations Leader, you'll own the strategy and execution of all global ops initiatives in a director level role — leading a team across product operations, customer experience engineering, technical enablement, and org development. As Customer Operations Leader, you'll focus on scaling operations and enablement across the full customer lifecycle for our Customer Engineering organization, including Support, Technical Account Management, Sales Engineering and Professional Services. You'll be responsible for building our VoC programs as a strategic lever to drive insights from our frontline teams into product improvements and adoption strategies. You will build tooling and programs with measurable outcomes that remove friction for customers and empower our customers to serve themselves. Responsibilities Hire, develop, and lead a high-performing Customer Ops team across Product Operations, Customer Experience Engineering and Technical Enablement Own operations strategy and execution across the full customer lifecycle for Support, Technical Account Management, Sales Engineering and P

About Truveta Truveta is the world’s first health provider-led data platform, with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving this vision requires a talented and diverse team with expertise across healthcare, software engineering, cloud infrastructure, data platforms, and artificial intelligence. We are looking for people who are motivated by purposeful work and committed to building technology that can improve healthcare outcomes. This position is based in Hyderabad, India . Who We Need Truveta is expanding its engineering presence in India to solve complex healthcare and technology challenges at global scale. We are seeking a collaborative and experienced engineering leader who can operate effectively across ambiguity, scale, and evolving requirements. The ideal candidate combines strong software and infrastructure fundamentals with the ability to build high-performing teams, influence technical direction, and deliver reliable platforms. You should be comfortable balancing hands-on technical leadership with people management and working with distributed teams across India and the United States. If you are motivated by purposeful work, enjoy building teams and platforms from the ground up, and want to shape how data, AI, and engineering systems are powered internally, Truveta may be the right fit for you. This Opportunity We are seeking a Director Of Engineering (POD Lead) to lead the Platform Services team in India. The Platform Services team will build, manage, and operate the infrastructure that supports engineering teams across India and globally. The team will also own critical backend and platform services, including authentication, authorization, customer and consumer identity and access management, CI/CD, Kubernetes and cloud

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox's infrastructure supports over 100M DAUs and recently supported a world record 45M players at the same time. The scale is real. As Director of Engineering, you will own the technical strategy, design, delivery, and operation of Roblox's storage systems. The challenge is scale, efficiency, reliability, and innovation all at once. We are mostly on-prem but also in the cloud — yes, we're actually building a lot of this ourselves, and yes, we know how hard that is. We've got the scale and the talent to do it. You've spent your career deep in storage: databases, caches, queues, object storage. You understand that reliability is the most important feature of any system. You care deeply about the success of the internal and external customers who depend on these systems. You're excited to shepherd a fast-growing platform from the nearly 1 exabyte we have today to a multi-exabyte deployment that will power some of the most interesting AI workloads in the industry. You will Own the technical strategy, architecture, and roadmap for Roblox's storage systems, including distributed databases, caches, queues, object storage, and encryption infrastructure Ensure our storage platform scales by order

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that deliver the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing some of the world's most transformative technologies. Our AI Engineering Campus in Austin plays an important role in building the future of AI computing. The Opportunity As Technical Services Director, you will lead the teams that operate and evolve Graphcore's engineering labs, high-performance computing (HPC) platforms, and data center environments globally. You will be accountable for reliable, secure, cost-effective infrastructure that supports demanding engineering, AI, silicon-development, and validation workloads. This role combines people leadership, infrastructure strategy, operational excellence, capacity and financial planning, procurement, and program delivery. You will partner with Engineering, Information Technology, Security, Finance, Facilities, Supply Chain, customers, and external suppliers. The position is based onsite in Austin and requires travel to company facilities, data centers, and supplier locations, including international travel. What You'll Do Lead, recruit, mentor, and develop the systems administration, lab operations, and technical services teams responsible for the facility supporting global Engineering and Research and Development. Own the reliability, efficiency, protection, safety, supportability, and continuous improvement of engineering labs, HPC systems, and infrastructure facilities. Establish service levels, operating standards, escalation paths, performance measures, monitoring, observability, automation, ticketing, and configuration-management practices. Translate engineering and customer requirements into infrastructure roadmaps, capacity p

About Zeta: Zeta is a globally recognized next-gen banking technology company. Our modern platforms enable financial institutions and fintechs to launch extensible and compliant banking asset and liability products spanning cards, loans, and deposits. Our cloud-native and fully API-enabled stack supports processing, issuing, lending, core banking, fraud, loyalty, digital banking, and agentic AI solutions amongst many other capabilities. Zeta has 1700+ employees with over 70% in technology roles across locations in the US, Middle East, and Asia - representing one of the largest and most capable teams ever assembled in banking tech. Globally, customers have issued 30M+ cards on Zeta's platform expected to grow to 60M+ in the coming years. Most recently valued at $2B, Zeta counts Softbank, Mastercard, and Optum amongst its investors. About the Role Zeta solves hard technology problems for financial institutions. We do not offer a single product sold repeatedly, but solutions assembled from our processing, issuing, payments, lending, core, and digital banking platforms to answer a problem a bank has been unable to solve with what it already owns. Banks do not buy platforms. They buy the belief that a platform will survive their hardest workloads,their integration mechanics, and their examiner. You are the person who builds that belief, deep enough that the bank's own architects will defend it in a room you are not in. This is a hands-on individual contributor role with ownership of the sales engineering function for Zeta's banking solutions business in the US. You will run technical discovery with institutions that have twenty years of accumulated systems, design the target architecture and the path to it, defend that design through enterprise architecture, security, and procurement review, and stay on the deal until it signs. Responsibilities <span

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are currently seeking a Director of Engineering for our Institutions Engineering Team. You will assume engineering leadership over our investor solutions and research product suite and take ownership of technology delivery across our Institutional segment and sophisticated investor product offerings. You’ll lead a multi-disciplinary team of software engineers, platform architects, and engineering managers. The ideal candidate brings experience in Asset Management solutions, strong technical depth in scalable cloud-native systems and proven leadership in executing complex product roadmaps. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment. What You’ll Do Strategic Leadership Lead, mentor, and grow a high-performing engineering organization dedicated to the Institutional segment Establish clear engineering goals, operational metrics, and delivery standards aligned with company objectives and create a high-performing engineering culture Collaborate with Engineering, Product and Design leaders

MongoDB’s Developer Productivity organization exists to help engineers build and deliver high-quality software through a highly effective software development process and a strong foundation of shared tools and services. We are looking for a Senior Director to lead our Pipeline team. This role is tasked with bringing together the major systems and experiences that power software delivery at MongoDB. The team’s mission is to provide a reliable, scalable, secure, and effective platform for ensuring fast software deployability, leveraging AI native approaches. We are open to in-office, flexible or remote hiring across Canada. The Team The Pipeline organization sits within Developer Productivity and is responsible for the systems, services, and user experiences that define MongoDB’s software delivery ecosystem. This is mission-critical infrastructure operating at substantial scale and supports a variety of software product delivery needs. Success in this role requires excellent product judgment for developer-facing experiences, strong systems and platform leadership, and the ability to align multiple teams around a cohesive strategy. Candidate Profile We’re looking for a senior engineering leader who can unify product-minded developer tooling with deep platform and operational excellence. The right candidate is passionate about developer productivity and has a track record of leading managers and teams through organizational growth, technical complexity, and cross-functional change. They should be comfortable owning a broad portfolio that spans developer experience, reliability and scale, release systems, telemetry, and operational health. They should also be able to work effectively with senior leaders and partners across engineering and product to set direction, allocate resources, and make trade-offs that balance near-term delivery with long-term platform function. The right candidate for this role will 12+ years of hands-on software engineering experience bui