Technical Support Engineering Intern Jobs

About the Role As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment. Responsibilities Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters; ensure swift and effective solutions every time. Become a product expert in our GPU Cluster service, serving as the last line of technical defense before issues are escalated to Engineering and Product teams. Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction. Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support) Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers. Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers. Requirements 3+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI or supporting a mission-critical API in SaaS Strong technical background, with knowledge of AI, ML, GPU

About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. Task of the role Responsible for day-to-day customer care and administration of Appier’s products. Respond to escalated technical questions about Appier’s products globally by using written communication channels. Troubleshoot technical issues and solve the issues by close communication with developers. Develop internal tools and scripts to streamline operations and visualize/analyze data. Provide advice and solution of Appier’s products to customers and colleagues from technical aspects, which may include AI-powered solutions with help from the data science team. Contribute to new feature enhancements. (plus) Strong oral and written communication skills in Japanese or Korean or English. (optional) Analyze data and give good insights to customers and colleagues. (optional) Proactively conduct close communication with customers and understand underlying requirements to provide deliverable solutions. (optional) Proactively translate business requirements and consolidate into product features for product developments. About you [Essential] Good understanding of programming concepts (such as Python or JavaScript) to assist with troubleshooting and automation as needed. Familiarity with data engineering workflows (e.g., ETL processes, data storage solutions) and ability to work with related tools. Experience navigating and troubleshooting cloud environments. Strong oral and written communication skills in English (professional level). Ability to use AI tools in daily works, prompt engineering or troubleshootings. Ability to research, an

Job Details: Job Description: We are looking for a motivated and enthusiastic DevOps Intern to join our engineering team and gain hands-on experience in CI/CD automation, infrastructure tooling, and software delivery processes. This internship offers an opportunity to work alongside experienced engineers on real-world projects focused on automation, reliability, and continuous integration practices in a Linux-based environment. As a DevOps Intern, you will contribute to the development and maintenance of CI/CD pipelines, automation tools, and testing infrastructure while learning industry best practices for software development and operations. Support the development, maintenance, and optimization of CI/CD pipelines to improve software build, test, and deployment processes. Analyze automated test results, identify failures, investigate root causes, and collaborate with engineers to validate fixes. Develop and maintain Python-based scripts and automation tools to enhance engineering productivity and infrastructure efficiency. Assist in monitoring and improving system reliability, performance, and operational workflows. Work with containerized environments using Docker to support development, testing, and deployment activities. Contribute to Jenkins-based automation solutions and help streamline software validation processes. Participate in code reviews, debugging sessions, and continuous improvement initiatives. Collaborate with cross-functional teams to identify automation opportunities and implement scalable solutions. Create and maintain technical documentation related to CI/CD pipelines, tools, and operational procedures. Leverage open-source technologies and DevOps best practices to improve engineering workflows. Qualifications: </h2

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. This position requires employees to be primarily located within the Pacific Time Zone and to work Pacific Time business hours. Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution. As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Micron Mask Technology Center (MTC) is a leading-edge photomask fabrication facility located in Boise, Idaho. We enable sophisticated photolithography through our fine-tuned photomask manufacturing processes. Join a team that keeps one of the world's most advanced photomask manufacturing facilities running at peak performance. As a Photomask Sustaining Engineering Intern, you will collaborate with engineering and manufacturing teams to investigate complex technical issues, uncover insights from production data, improve quality and cycle time, and develop innovative solutions that support world-class manufacturing. Along the way, you will gain hands-on experience in semiconductor manufacturing, data analytics, root cause analysis, troubleshooting, continuous improvement, and cross-functional collaboration while contributing to real production challenges with measurable impact. What You'll Learn: Photomask manufacturing fundamentals and the role sustaining engineering plays in supporting the manufacturing process. Practical application of AI and automation to improve engineering productivity and knowledge management. SEM/EDX theory, operation, and data interpretation for defect investigation and root cause analysis.SPC theory and application, including trend analysis, control charts, and process monitoring. Statistical analysis techniques used to identify process shifts, prioritize improvement opportunities, and drive data-based decisions. Responsibilities: Analyze manufacturing and engineering data to identify

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. The Customer Support Team helps customers improve their experience using Plaid Products through collaborative issue resolution. We are: Customer-obsessed Problem Solvers Technically Savvy Collaborative Today, Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Go-to-Market, Engineering, and Product teams to reach a solution. As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution. As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have a high technical bar to ensure that we all speak the same language. Our Support team sets aggressive goals to meet the standards our customers ex

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Technical Support Specialist As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia delivers a reliable and consistent experience for our customers. You’ll be the go-to team for internal technical escalations and play a key part in Synthesia’s technical Success. You’ll investigate complex platform issues, apply technical fixes where possible, and escalate clearly to Engineering when required. You’ll own cases end to end, reproducing problems, analysing logs and data, validating workarounds or patches, and confirming resolution with the customer. Role Responsibilities: Investigate and troubleshoot complex technical issues across the Synthesia platform Apply fixes, configuration changes, or validated workarounds where possible Escalate to Engineering with clear diagnostic details and impact assessments Reproduce reported issues in internal environments to identify root causes Analyse logs, data, and customer configurations to support investigations Validate fixes or patches and confirm resolution with the customer Document findings, solutions, and technical procedures for future reference Collaborate with Product and Engineering teams to report bugs and suggest improvements About You: Mini

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading. Responsibilities: · Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy. · Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues. · Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs. · Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements. · Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap. · Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders. Requirements: · 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment. · Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem. · Advanced Technical Exposure: Direct experie

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: The ideal Technical Support Engineer is an articulate and seasoned technical specialist who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into their existing on-premise or hosted user stores. You have technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues, and an interest in working in a dynamic, fast-growing, learning environment. Job Duties and Responsibilities: A Technical Support Engineer is the primary point of contact for all support related issues for Okta’s enterprise customers. A TSE acts as the voice of the custom to ensure technical support and best practice guidance are provided within published SLAs. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience. Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain Okta’s suite of products. Serve as an internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers.

Apply early for priority consideration. Gallup has limited openings for this internship, and the position will be filled quickly. As a data engineering intern at Gallup, you’ll help build and modernize the data tools, infrastructure and pipelines that enable teams to work with data at scale. Alongside experienced technical leaders, you’ll put your Python and SQL skills to work on meaningful projects while learning best practices, experimenting with modern tools and seeing firsthand how strong data engineering supports better decisions. What You’ll Do During your internship, you will: Build foundational data tooling and infrastructure designed to scale as the volume and frequency of data grow Help modernize legacy data pipelines using Python, SQL and Gallup’s evolving data platform Troubleshoot data quality issues in large, imperfect datasets Apply data engineering practices to move, transform and validate data across systems Help build reliable, efficient data workflows Learn from senior technical leaders who will mentor you on engineering practices, tools and approaches Collaborate with engineers and interact directly with stakeholders to understand needs and deliver useful solutions Use AI-enabled development tools to improve the quality and efficiency of your work What You Need Enrollment in an associate, bachelor’s or graduate degree program in computer science, data engineering, information systems, statistics, math or a related field required Classroom or work experience writing SQL required, including joins, aggregations and troubleshooting query performance Classroom or work experience coding in Python for data processing, scripting or automation required Working knowledge of relational database and data modeling concepts, including schema design and dimensional or star-schema modeling, required Comfort using AI tools such as Claude, Claude Code or GitHub Copilot to support high-quality, efficient work required Understanding of ETL/ELT concepts and how data

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The SSD Hardware Engineering team develops next-generation storage solutions that power data centers, AI infrastructure, client computing, and intelligent edge applications. Working across hardware, firmware, validation, manufacturing, and system engineering fields, the team delivers high-performance, reliable SSD products while using advanced design methodologies, automation, and AI-enabled engineering tools. As an SSD Hardware Engineering Intern, you will support the design, validation, characterization, and debug of next-generation SSD products. You will gain hands-on experience with high-speed hardware design, PCB development, signal integrity, power integrity, board bring-up, and hardware validation while collaborating with multi-functional engineering teams to solve complex technical challenges and deliver industry-leading storage solutions. Responsibilities Support the design, validation, characterization, and debug of SSD hardware platforms and subsystems. Assist with schematic reviews, PCB design activities, board bring-up, electrical measurements, and laboratory-based hardware testing. Perform data collection, analysis, and documentation of validation results to support product quality and performance objectives. Support signal integrity (SI), power integrity (PI), and system-level analysis through simulation, measurement, and correlation activities. Develop automation tools, scripts, dashboards, and AI-assisted workflows that improve engineering productivity, validation efficien

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors, software, and data center systems that provide the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing transformative technologies. Our U.S. engineering teams contribute to the hardware and software platforms that support the next generation of AI systems. The Opportunity We are looking for a computer engineering, electrical engineering, or computer science student or recent graduate to join the BMC Development team as a Firmware Engineering Intern. You will work with experienced engineers on low-level and embedded firmware that supports the operation, control, and manageability of advanced compute systems. This internship provides hands-on experience in firmware development, test automation, engineering experiments, and lab-based system testing in a Linux development environment. You will own clearly defined technical tasks with guidance from the team and contribute to production-quality engineering work. Type: 12-week summer internship Timing: May - August (exact dates to be confirmed) Commitment: Full-time What You Will Do Contribute to the design, implementation, and testing of system and embedded firmware. Develop and maintain firmware and supporting software in C, C++, or Python. Support firmware development and debugging in a Linux-based engineering environment. Create automated tests and scripts that improve firmware validation, test coverage, and engineering efficiency. Contribute to continuous integration and delivery workflows for firmware development and testing. Plan and conduct well-defined engineering experiments, record results accurately, and draw conclusions from test data. Support lab setup, system configuration, hardware bring-up, and firmware testing. Use debugging and diagnostic techn

Apply early for priority consideration. Gallup has limited openings for this internship, and the position will be filled quickly. As a data engineering intern at Gallup, you’ll help build and modernize the data tools, infrastructure and pipelines that enable teams to work with data at scale. Alongside experienced technical leaders, you’ll put your Python and SQL skills to work on meaningful projects while learning best practices, experimenting with modern tools and seeing firsthand how strong data engineering supports better decisions. What You’ll Do During your internship, you will: Build foundational data tooling and infrastructure designed to scale as the volume and frequency of data grow Help modernize legacy data pipelines using Python, SQL and Gallup’s evolving data platform Troubleshoot data quality issues in large, imperfect datasets Apply data engineering practices to move, transform and validate data across systems Help build reliable, efficient data workflows Learn from senior technical leaders who will mentor you on engineering practices, tools and approaches Collaborate with engineers and interact directly with stakeholders to understand needs and deliver useful solutions Use AI-enabled development tools to improve the quality and efficiency of your work What You Need Enrollment in an associate, bachelor’s or graduate degree program in computer science, data engineering, information systems, statistics, math or a related field required Classroom or work experience writing SQL required, including joins, aggregations and troubleshooting query performance Classroom or work experience coding in Python for data processing, scripting or automation required Working knowledge of relational database and data modeling concepts, including schema design and dimensional or star-schema modeling, required Comfort using AI tools such as Claude, Claude Code or GitHub Copilot to support high-quality, efficient work required Understanding of ETL/ELT concepts and how data

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels. Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand. **We are only accepting candidates with verified LinkedIn profiles** We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience. What You'll Own: Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon Understand the technical nuances of Levanta's technology and guide customers through their challenges Escalate product bugs to the engineering team with clear context Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers Identify repeat issues and propose solutions to improve the product Build out internal tools to solve common issues Utilize and implement AI workflows that will make our support process more efficient What We're Looking For: 2+ years of prior expe