Uae Customer Care Advisor Jobs

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Team Deliveroo for Work (DfW) is on a mission to deliver amazing experiences in the workplace and improve employee wellbeing. We bring the neighbourhood to your office, partnering with over 20,000 companies across Europe and the Middle East, simplifying the way they fund food for their employees and clients. The growth opportunity within this region remains huge, with 2026 being a crucial year to scale the business. Find out more about DfW and the services we provide here: https://work.deliveroo.ae/ The Role The Corporate Commercial Manager role is an integral part of our B2B team in the Middle East, with the responsibility of building, retaining, and upselling a portfolio of corporate clients that will drive incremental revenue for DfW. This role will predominantly focus on Abu Dhabi and requires someone with a real hunter mentality, who is confident in getting meetings booked with key decision makers and building relationships with senior corporate stakeholders, across target companies. What You’ll Be Doing Growing a comprehensive sales pipeline in Abu Dhabi by identifying and building relationships with senior stakeholders working at companies across different zones and industries. Prospecting through utilising various B2B lead gen databases, plus a combination of cold-calling, email outreach, and networking. Creating bespoke pitch decks and commercial quotations based on specific client use-cases, and handling commercial negotiations to convert target accounts. Setting up meetings and calls with corporate decision makers to review their spend, while pitching new use-cases, upselling and cross-selling accounts wherever possible. Hitting assigned monthly KPIs including

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. The Team The Business Development team is the backbone of Deliveroo, tasked with signing up the best restaurants in the UAE to work with us. As a Business Development Manager, you’ll be responsible for signing up and helping to onboard the city’s best restaurants and chains. You'll be reporting to the Team Lead of your respective city. What You’ll Be Doing Here’s what your day-to-day might look like: Restaurant acquisition: You'll be prospecting, pitching, and closing new restaurants in your territory. This is mostly an inside (telesales) sales opportunity. Oversee your pipeline: Take control of your own pipeline and use your organisational skills to manage your portfolio of leads and ensure strong conversion rates. Oversee the partner onboarding process to ensure it is as quick, efficient, and seamless as possible Ensure partner success within the first weeks from signing Commercial Projects: Assist our wider commercial team with ad-hoc projects like field pitch days, restaurant marketing roll-outs, and cross-functional projects. KPIs Number of partners signed each month from the target list Performance

The Management Consulting Team at Teneo Our Management Consulting division advises senior leaders on strategic issues that define the success of their organisations. We combine rigorous analysis, commercial judgement and deep sector expertise with the broader capabilities of Teneo to help clients solve complex business challenges and deliver meaningful outcomes. We work across a diverse range of sectors, including Consumer Goods, Healthcare, Leisure & Hospitality, Software, Transport and Telecom and Digital Infrastructure, amongst others. Within these markets, we provide strategic, operational, and due diligence support, advising FTSE 100 and Fortune 500 companies, key public-sector organisations, and leading private equity investors. Key Attributes As a Director, you’ll be a key member of our senior team in Management Consulting team. Your focus will be on delivering exceptional outcomes for clients, while growing and developing our team. Working closely with Senior Managing Directors, you will establish and nurture client relationships, contribute to business development activities, and support the continued growth of the practice. You will be an ambitious and commercially minded leader with experience advising senior executives on complex business challenges. You will bring a track record of delivering high-impact engagements, building trusted relationships, and leading high-performing teams across a range of strategic, operational and organisational topics. Key Responsibilities Structure and lead complex projects, working directly with a Managing Director Demonstrate a strong consulting skill set, leading complex analytical programmes, generating insight-driven recommendations for clients, and producing high quality written deliverables D

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Derivatives Sales Manager, UAE on the STP Derivative Sales team, you'll own Coinbase's derivatives growth across the UAE, MENA and Europe regions by building and scaling relationships with Professional Traders. This team drives revenue and market share for Coinbase Advanced's derivatives products across global markets covering Crypto Perps, Options and RWA products. You'll define and execute the regional sales strategy, lead market-entry efforts, and serve as Coinbase's senior market ambassador across one of crypto's fastest-growing regions. What you'll do: Own and grow a network of professional traders in the UAE, MENA and Europe driving revenue through high-touch, relationship-led acquisition from origination through onboarding and ongoing account management. Design and execute the long-term sales strategy for the UAE, MENA and Europe regions, setting targets for market penetration, volume growth, and client expansion. Lead regional market-entry and expansion efforts, including navigating local regulatory landscapes and adapting Coinbase's derivatives offerings to meet regional compliance requirements and market demands. Partner cross-functionally with Product, Risk, and Compliance teams to localize perpetual futures, futures, and options products. Represent Coinbase at client meetings, industry events, and conferences across the region, deepening relationship

Location: Dubai, UAE | Practice Area: Capital Markets | Type : Full time Shape the future of institutional digital assets, connecting traditional capital markets with next-generation financial infrastructure. The Role At Capco, we're looking for a Business Analyst – Digital Assets to support the implementation and integration of the Taurus digital asset platform within a regulated traditional exchange. You'll act as the functional bridge between business, technology, operations, and Taurus, helping translate complex requirements into practical solutions that enable secure, scalable, and efficient digital asset operations. Working alongside the Implementation Lead and key stakeholders, you'll support the design and delivery of end-to-end digital asset capabilities spanning trading, custody, settlement, and integration with existing market infrastructure. You'll also explore opportunities to use approved AI tools and AI-enabled workflows to improve requirements analysis, documentation, and delivery efficiency, while maintaining appropriate human oversight, data security, and responsible AI practices. What You’ll Do Support the Implementation Lead in the end-to-end implementation and integration of the Taurus digital asset platform, coordinating requirements, dependencies, and delivery activities across client, vendor, and implementation teams. Gather, analyse, and translate business requirements into functional and technical specifications, mapping Taurus capabilities against client needs and identifying functional, operational, and integration gaps. Define end-to-end digital asset workflows covering trading, custody, wallet infrastructure, settlement, and tokenized assets, including business processes, rules, controls, and exception scenarios. Support integration with existing client systems and market infrastructure, facilitating stakeholder alignment, issue resolution, testing, go-live readiness, functional documentation, and operational handover. Leverage approved

Join Our Growing Business Consulting Practice – Capco Middle East Location: UAE, Saudi Arabia & Qatar | Practice Area : Business Consulting | Type: Permanent Help deliver complex transformation and change across some of the region’s most ambitious organisations. The Role Capco is growing our Business Consulting practice across the Middle East. Specifically focussing on UAE, Saudi Arabia and Qatar, and we’re looking to connect with talented Project Managers, Business Analysts and PMO professionals who want to play a key role in delivering meaningful transformation. You’ll work alongside clients and Capco colleagues to help shape, manage and deliver complex programmes and projects. Whether your expertise lies in project and programme delivery, business analysis or PMO, you’ll have the opportunity to bring structure to complex challenges, connect business needs with delivery outcomes and contribute to successful change. What You’ll Do Support or lead the delivery of complex projects and transformation programmes from initiation through to implementation. Work with stakeholders to understand business needs, define requirements and translate them into clear, actionable outcomes. Establish effective project and programme governance, reporting, planning, risk and dependency management. Collaborate across business and technology teams to keep delivery aligned with agreed objectives, timelines and priorities. Bring structure and clarity to complex initiatives while helping clients achieve measurable and sustainable outcomes. What We’re Looking For Experience as a Project Manager, Business Analyst, PMO professional or within a related change and transformation role. A minimum of 5 years experience. Experience contributing to or managing projects and programmes within complex organisations. Ability to engage with stakeholders, understand business challenges and communicate requirements and recommendations clearly. Knowledge of project delivery, business analysis, governanc

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We started operations in the UAE in 2021 as our first Middle East launch to provide UAE businesses of all sizes with the financial infrastructure they need to accept payments, manage operations, and grow their revenue globally. The EMEA Regulatory Legal team is a team of legal counsel responsible for providing strategic guidance on Stripe's financial regulatory obligations across EMEA. We're hiring our first team member based in the UAE to lead our work in the UAE and future expansion in the region. As a member of the team, you'll tackle a diverse range of cutting-edge financial regulatory challenges on a daily basis. You'll have the chance to influence new product development, interact with regulatory authorities shaping our industry, and help define Stripe's policy positions. What you'll do We're seeking an experienced legal counsel with a passion for payments and fintech regulation. In this role, you'll be a trusted advisor to our business, legal, policy, compliance, and risk partners on applicable regulations. You'll also work with internal stakeholders to engage regulators and policymakers on these issues to enable Stripe's mission of helping businesses to grow and thrive. You'll have the opportunity to contribute more broadly to other regulatory and legal matters as well. This is a full-time role for a candidate based in the UAE (based in-office) and will report to the Head of EMEA Regulatory Legal, based in Dublin. Responsibilities •

We are seeking an experienced MLRO/Deputy MLRO to lead the company’s AML/CTF/PF framework across its UAE operations in Dubai. This senior role will oversee regulatory compliance for payment services and digital-asset activities, maintain effective relationships with UAE regulators, and provide strategic guidance to the Board and senior leadership on financial crime risks. The ideal candidate will bring strong UAE regulatory expertise, proven compliance experience, and preferably a background in the cryptocurrency or broader digital-assets industry. Responsibilities Acts as the Money Laundering Reporting Officer (MLRO)/ Deputy MLRO for the UAE operations. Facilitates the development and maintenance of an appropriate compliance culture within the Company in UAE. Ensures robust policies and controls are in place and in line with AML/CTF/PF regulatory requirements in UAE. Developing and managing the business wide risk assessment, providing regulatory updates to the Board on the state of the AML Programs and material changes to mitigate the risks in UAE and escalates any significant risks as soon as appropriate. Monitors, reviews, and communicates to all relevant stakeholders any significant regulatory developments within the business environment in the UAE, actively developing technical knowledge in relation to the regulatory framework governing VASP and SVF licence in the UAE. Maintains relationships with regulators such as the Central Bank of UAE, VARA and other relevant authorities in the UAE. Oversees the effective implementation of internal financial crime compliance policies and procedures for both payment services and crypto asset related business activities. Responsible for AML/CTF/PF training to the company’s employees, board members and relevant stakeholders, particularly those related to VASP and SVF licences.&nbs

Join Thoughtworks at the beginning of our next chapter in the Middle East. KSA and the UAE are strategic growth markets for us, fueled by ambitious national agendas around AI, digital government, data, and economic transformation, such as Vision 2030. We are looking for an experienced Product Leader to join our fast-growing local team in Riyadh. This isn't about joining a large, established operation; this is a chance to shape something from the beginning. In this founding phase, you will have the genuine opportunity to help build our teams, propositions, culture, and client relationships from an early stage, all backed by Thoughtworks' global depth in product, design, engineering, data, and AI. As a trusted advisor to senior client leadership, you will partner with ambitious executives and entrepreneurial founders to convert bold visions into market-ready, production-grade products and experiences at pace. Operating at the intersection of business strategy, human-centered design, and emerging technology, you will lead fast-paced, multidisciplinary lean AI-first pods for clients and activate business growth through consultative pre-sales and account expansion in high-growth markets. You will champion the 333 methodology, our rapid delivery framework to accelerate product concepting, validation, and build cycles. Job responsibilities Partner directly with C-suite and founder-level stakeholders to navigate high-stakes, rapid builds. Manage complex expectations, align diverse workstreams, and frame technical trade-offs around tangible business outcomes. Drive a relentless innovation mindset across the full product lifecycle. Move ambitious ideas past the "pilot trap" into production systems that deliver tangible business ROI - rigorously balancing user Desirability, technical Feasibility, and economic Viability. Establish the market and competitive landscape, go-to-market strategy, and business case or economic model for unprecedented client opportunities. Lead m

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Objective: We are seeking a senior auditor to join our Internal Audit team and perform risk-based financial, accounting, and finance-related audits across HALA. The senior auditor will be responsible for planning and executing audits covering financial reporting, accounting processes, financial controls, treasury, revenue assurance, reconciliations, financial instruments, and other finance-related activities. The role involves evaluating the design and operating effectiveness of internal controls, assessing compliance with applicable regulatory requirements and accounting standards, identifying financial and operational risks, and providing practical recommendations to strengthen financial governance, reporting accuracy, operational effectiveness, and risk management. The position will also contribute to the execution of the approved Internal Audit Plan, development of audit methodology, supervision of audit resources, and delivery of high-quality audit reports and insights to senior management and the Audit Committee. Responsibilities: -Perform audit planning activities, including risk assessments, audit scoping, identification of key financial risks and controls, development of audit programs, and preparation of testing procedures -Evaluate the design and operating effectiveness of financial controls, identify control deficiencies, assess their financial and operational

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. What We Offer You We believe you will love working at HALA! We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company. You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. If you think you have what it takes to join a remarkable team #apply_now

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Responsibilities Governance & Strategy: Develop, implement, and continuously improve the organization's Information Security Governance framework, policies, standards, and procedures. Lead the creation and execution of the Cyber Security Strategy in alignment with the company's overall business goals. Providing regular reports to the Board of Directors and executive management on the state of cybersecurity. Establish and manage a security metrics and Key Performance Indicator (KPI) program to measure the effectiveness of the security program and report on progress. Oversee the information security budget, ensuring resources are allocated effectively to manage risk. Risk Management: Design and manage a comprehensive enterprise-wide Cyber Security Risk Management program. Conduct regular risk assessments, including Business Impact Analysis (BIA), to identify, analyze, and evaluate information security risks. Facilitate risk treatment planning with business and technology owners, ensuring appropriate mitigation, acceptance, or transfer strategies are implemented. Manage the vendor risk management program, assessing the security posture of

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We build the infrastructure that powers cross-border payments for institutions: programmatic FX, settlement, collections, and payouts through a single API. Less than 2.5 years after founding, we process $80B in annualized transaction volume. We are roughly 200 people across San Francisco, New York, Miami, London, Amsterdam, Dubai, Bangalore, Mexico City, and Singapore, with regulated entities and license applications spanning the US, UK, EU, UAE, and beyond. The team comes from J.P. Morgan, Goldman Sachs, Visa, Mastercard, Coinbase, Stripe, Rippling, PayPal, Affirm, and Kraken. We are backed by Accel, Atomico, Lightspeed, M13, NFX, and Northzone, amongst several other global tier-one investors. Role Overview You will own backend quality engineering for the Banking team, covering the systems that sit at the core of how OpenFX moves and accounts for money: ledgers, payouts, reconciliation, settlement, and the services around them. This is a hands-on SDET role with significant ownership over how we test complex backend systems. You will work directly with backend engineers and product teams to build automation into the development lifecycle, identify failure modes early, and make sure critical money flows remain correct under real-world conditions. You will inherit a growing automation setup, but there is still significant room to shape the architecture, tooling, quality standards, and testing strategy. As transaction volume and system complexity increase, the goal is to move from testing individual flows to building a scalable quality engineering system that gives teams confidence to ship quickly without compromising financial correctness. You will report to the Engineering Manager for Banking and work closely with engineers across the pod. Key Responsibilities Own backend automation: Design, build, and evolve scalable automation frameworks fo

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Job Summary Responsible for performing daily financial reconciliation of acquiring and payment transactions, investigating discrepancies, and ensuring timely resolution and closure. The role focuses on maintaining reconciliation accuracy, improving data quality and automation effectiveness, and preparing accurate reports while coordinating with relevant stakeholders. Key Responsibilities Perform daily reconciliation: Perform end-to-end reconciliation of acquiring transactions across the Pool Account and Core System, validate Auto Reconciliation results, and perform manual reconciliation where required using relevant and reliable matching criteria. Investigate unreconciled items: Investigate, resolve, and follow up on unmatched transactions, coordinating with relevant departments as required. Enhance reconciliation data: Categorize reconciliation items and enrich transaction data where required to support accurate matching and improve Auto Reconciliation effectiveness. Perform reconciliation controls: Conduct daily Auto Recon accuracy checks and report any variances or recurring system issues Ensure daily closure: Complete all reconciliation activities within the defined timeframe and escalate outstanding items to the Reconciliation Manager. Prepare reconciliation reports: Prepare and maintain daily, periodic, and ad-hoc reconciliation reports, ensuring accuracy, com

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Job Summary The Software/AI Engineer , Compliance Technology is responsible for designing, developing, and maintaining technology, automation, and AI-enabled solutions that enhance the effectiveness, efficiency, and governance of Compliance operations. The role translates regulatory and business requirements into scalable technical solutions and supports areas including AML, KYC, fraud prevention, regulatory reporting, risk, and governance. The position also contributes to the responsible adoption of AI through appropriate governance, risk assessment, monitoring, and human oversight. Responsibilities Design and develop technology solutions that automate and enhance Compliance processes. Build AI-powered tools to improve compliance monitoring, investigations, and regulatory reporting. Develop and maintain integrations, APIs, and internal applications supporting Compliance systems. Identify automation opportunities and translate compliance requirements into technical solutions. Implement AI, workflow automation, and RegTech solutions to improve operational efficiency. Develop dashboards and analytics that support compliance decision-making and regulatory reporting. Ensure solutions comply with cybersecurity, data privacy, and regulatory requirements. Collaborate with Compliance, Technology, Risk, and Information Security teams on system enhancements. Maintain an