User Escalation Specialist Jobs

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Who We Want Content Moderators expeditiously read, analyze and apply codes to large quantities of user generated content that is posted to our clients' websites. This content includes customer product reviews, questions, general comments, images and videos in English and in Spanish. On occasion, the Content Moderator may encounter content that is deeply disturbing and illegal defined as text, images, or video that suggest or contain evidence of violence to children, child sexual abuse, serious crime or serious threats of violence. Bazaarvoice has over 12,500 global clients

JOB DESCRIPTION – SR. ACCOUNT MANAGER IANS Hybrid Work Policy: This position is based in Boston, with the expectation to come into the office 2-3 times per week. $85,000 + commissions Position Description IANS is seeking a Senior Account Manager (SAM) to join our sales team. The SAM will be responsible for managing existing End User Decision Support (EUDS) clients including annual subscription renewals, client usage, upsell and consulting revenue for accounts in an assigned Territory. The ideal candidate is a top producer with prior sales experience carrying a quota. Key traits include organization, goal/results mentality, team-focused, interest in information security, and a passion for learning. The SAM will possess skills and work ethic aligned with our company values of grit, results, initiative, passion, positivity, teamwork and curiosity. $85,000 + commissions Core Responsibilities Onboard new clients and develop strong relationships with CISOs and their teams Develop Territory plans to drive client usage, contract renewal and revenue growth Grow accounts by selling additional services and expanding user base Manage annual contract renewal process Consistently achieve activity, performance and results KPIs Facilitate technical conversations with C-level prospects and subject matter experts (Faculty) at IANS Forums, CISO Roundtables and Technical Symposiums Contribute to the IANS sales team and company culture Travel to visit clients and attend IANS events (approximately 30-40%) Candidate Profile and Qualifications The qualified SAM candidate will have 3-4 years of account management experience and a proven track-record exceeding goals. We are targeting individuals who demonstrate strong competency in the following areas: Executive level communication and presentation skills Experience building relationships with and selling to C-level executives Process orientation Interest in information security and complex technical co

About Navier AI Navier AI is building the first autonomous engineering agents. AI systems that can design, simulate, and optimize complex products to achieve breakthrough levels of performance. Our mission is to enable engineers to move beyond today’s slow, manual design cycles by providing agents that reason about physics, explore design trade-offs, and generate high-performance solutions across aerospace, automotive, and advanced manufacturing. We’re backed by top-tier investors and work directly with industry leaders to deploy AI-native tools that go far beyond today’s design automation. Role Overview We’re hiring a Full Stack Engineer to build the interactive interfaces and backend services that power our autonomous engineering agents. You’ll be responsible for creating seamless user experiences that let engineers visualize complex geometry, interact with AI agents, and manage design workflows—all while collaborating closely with ML, backend, and simulation teams. Responsibilities Build interactive web applications using TypeScript, React, and Three.js to visualize CAD models, simulation results, and agent outputs Develop backend services in Python to power workflows, handle model inference requests, and manage user data Design intuitive UIs and workflows that make AI-powered engineering agents accessible and useful to domain experts Implement real-time rendering and 3D visualization pipelines for CAD, meshes, and simulation outputs Collaborate with ML and backend engineers to connect front-end tools with AI models and simulation infrastructure Ensure application performance and scalability through robust state management, API design, and efficient data handling Participate in architecture discussions and help define best practices for frontend + backend integration Own features end-to-end, from design to deployment, in a fast-paced startup environment Qualifications Required Strong proficiency in TypeScript and React Experience building 3D interactive ex

Job Summary: We are seeking a talented and motivated Full Stack Developer with strong experience in Spring Boot for backend development and Flutter for frontend/mobile application development. The ideal candidate should be capable of designing, developing, and maintaining scalable applications across both web and mobile platforms. Key Responsibilities: Design, develop, and maintain backend services using Spring Boot . Build cross-platform mobile applications using Flutter . Integrate frontend and backend systems to ensure seamless user experiences. Collaborate with UI/UX designers, backend engineers, and product managers to deliver high-quality products. Write clean, maintainable, and well-documented code. Implement RESTful APIs and work with third-party APIs and services. Conduct unit testing, code reviews, and performance tuning. Troubleshoot and debug applications to optimize performance and ensure reliability. Required Skills and Qualifications: Proven experience as a Full Stack Developer or similar role. Strong proficiency in Spring Boot , Java (backend). Hands-on experience with Flutter and Dart for mobile app development. Experience with REST APIs, JSON, and Web Services. Familiarity with database technologies such as MySQL , PostgreSQL , or MongoDB . Understanding of Git version control and CI/CD pipelines. Experience in Agile/Scrum development processes. Strong problem-solving skills and the ability to work independently or in a team. Preferred Qualifications: Knowledge of DevOps tools and practices. Experience with cloud platforms like AWS, Azure, or GCP. Familiarity with front-end frameworks (Angular/React) is a plus. Knowledge of state management in Flutter (Provider, BLoC, Riverpod). Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

About the Team Come help us build the world's most reliable on-demand, logistics engine for delivery! We're bringing on experienced engineers to help us further our 24x7, global infrastructure system that powers DoorDash’s three-sided marketplace of consumers, merchants, and dashers. About the Role The Data User Platform and Programs team works at the intersection of data infrastructure, reliability, governance, developer tooling and AI systems, supporting thousands of internal data users including engineers, analysts, data scientists and business stakeholders. This role is part of a founding engineering team in India, offering high ownership, strong growth opportunities, and direct influence over the platform’s long-term architecture. You will work on systems such as: Platform foundations for reliability, observability, cost-efficiency and compliance A unified data discovery and catalog experience AI-powered assistants and workflows for analytics and operations You will collaborate closely with product managers, data engineers, and analytics teams to deliver solutions that reduce friction and increase trust across the data ecosystem. You’re excited about this opportunity because you will… Improve scalability, performance, and reliability of data platform services through strong engineering practices Build and operate data discovery and metadata platforms that help users find the right datasets, dashboards, and metrics quickly and confidently Develop AI-enabled services and workflows, including self-serve tooling for creating, evaluating, and improving AI assistants Add observability, monitoring, and operational tooling to maintain platform SLAs and reduce incident response time Drive cost-efficient data platform design by identifying underutilized, redundant, or idle datasets, services, and compute resources Embed cost awareness into the data lifecycle , including: Designing systems that encourage reuse over duplication Instrumenting usage and cost signals in

Summary/Objective The Outside Sales Representative will generate sales for CR Flooring. Will work with existing customers and secures prospective new customers and clients by phone, e-mail and direct office or job-site appointments providing detailed information on product specifications, services, pricing and delivery and install scheduling. Essential Functions & Responsibilities Manage, cultivate and maintain builder, remodeler and retail customers for Construction Resources and actively participate in the day-to-day management of jobs under your control. Provide required documentation for all jobs submitted for processing: Signed contract or Written Approval with Total & Quote Number Adequately described material and labor on all sales (No TBD) Diagram of Work Areas, including pattern layouts Approval of Diagrams from client/end user Down Payment info when applicable Maintain consistent, timely , and regular contact with all trade accounts assigned and retail clients. Facilitate accounts receivable with collections on trade accounts as needed. Support operations as necessary to ensure exceptional customer service and high-quality services rendered . Communicate with customers in a timely manner. Return phone calls and emails within 24 hours. Continue education by attending PK’s, trade shows, etc. as required by management. Follow and educate clients on NWFA, TCNA, and all applicable industry standards; especially concerning installation and warranties. Match client’s needs with product benefits by providing client with education on said products and labor. Must present upgrade options to maximize profit and total price sold. Communicate charge orders quickly and efficiently with client and operations. Strive to be the best, know the most, and be an example of professionalism on a daily basis as the face of CR. Actively seek new accounts and opportunities to grow business. Attend trade network meetings regularly. (NARI, ASID, HBA, NKBA) P

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering organization develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe's brand and financial stability. The Premium Merchant Experiences team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product—offering both automated, AI-driven support and improved access to technical experts across Stripe. The Payments Intelligence team is dedicated to simplifying and scaling online payments for merchants. Our primary objective is to maximize payment performance by optimizing conversion rates, minimizing costs, and managing fraud, regardless of whether a merchant processes payments via Stripe. We are responsible for developing products such as Radar, Authorization Boost and Authentication, focusing on the creation of high-performance services and seamless user experiences. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may al

P-1408 The Applied AI team at Databricks sits at the forefront of advancing AI/ML-powered products . Databricks’ customers are continuously creating new assets (tables, notebooks, dashboards, datarooms, pipelines, sql queries, ml models etc.) on the platform. Some of them can have hundreds of millions of assets. Finding an asset is a critical user journey for Databricks’ customers which helps them accomplish their tasks. As our Search product continues to evolve, we are seeking a Staff Engineer to lead enhancements to our Search Quality. In 2025, we will focus on enhancing search ranking, improving query understanding, building robust evals and growing the coverage of assets to enable seamless search at scale. Key Responsibilities Drive the development and deployment of ML based search and discovery relevance models and systems integrated with Databricks' products and services. Design and implement automated ML and NLP pipelines for data preprocessing, query understanding and rewrite, ranking and retrieval, and model evaluation, enabling rapid experimentation and iteration. Collaborate with product managers and cross-functional teams to drive technology-first initiatives that enable novel business strategies and product roadmaps for the search and discovery experience. Contribute to building a robust framework for evaluating search ranking improvements - both offline and online. What We’re Looking For BS+ (M.S. or PhD preferred) in Computer Science, or a related field. 10+ years experience developing search relevance systems at scale in production or in high-impact research environments. Experience applying LLM to search relevance Experience in one or more of the following: Query understanding NLP Text mining Recommendations Personalization Discovery Conversational AI Strong understanding of computer science fundamentals. Contributions to well-used open-source projects. Why Join Us? At Databricks,

P-1408 The Applied AI team at Databricks sits at the forefront of advancing AI/ML-powered products. Databricks’ customers are continuously creating new assets (tables, notebooks, dashboards, datarooms, pipelines, sql queries, ml models etc.) on the platform. Some of them can have hundreds of millions of assets. Finding an asset is a critical user journey for Databricks’ customers which helps them accomplish their tasks. As our Search product continues to evolve, we are seeking a Staff Engineer to lead enhancements to our Search Quality. In 2026, we will focus on enhancing search ranking, improving query understanding, building robust evals and growing the coverage of assets to enable seamless search at scale. Key Responsibilities Drive the development and deployment of ML based search and discovery relevance models and systems integrated with Databricks' products and services. Design and implement automated ML and NLP pipelines for data preprocessing, query understanding and rewrite, ranking and retrieval, and model evaluation, enabling rapid experimentation and iteration. Collaborate with product managers and cross-functional teams to drive technology-first initiatives that enable novel business strategies and product roadmaps for the search and discovery experience. Contribute to building a robust framework for evaluating search ranking improvements - both offline and online. What We’re Looking For BS+ (M.S. or PhD preferred) in Computer Science, or a related field. 10+ years experience developing search relevance systems at scale in production or in high-impact research environments. Experience applying LLM to search relevance Experience in one or more of the following: Query understanding NLP Text mining Recommendations Personalization Discovery Conversational AI Strong understanding of computer science fundamentals. Contributions to well-used open-source projects. Why Join Us? At Databricks, w

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: We are seeking talented distributed systems engineers who are passionate about building innovative solutions for application deployment. Your mission will be to enhance the capabilities of Replit Infrastructure, optimize performance across global regions, and drive efficiency while delivering an exceptional user experience. If you have a strong foundation in software development, a deep understanding of cloud technologies, and a track record of delivering high-quality code, we want to hear from you. In this role you will: Expand Replit's cloud infrastructure offerings: Launch new cloud products to be used by Replit Agent to build complex apps. Collaborate with cross-functional teams to design and implement these features, empowering developers with a comprehensive suite of tools to build and deploy their applications efficiently. Enhance reliability and scalability: Identify bottlenecks, optimize critical paths, and implement robust monitoring and alerting systems. Work closely with the SRE team to ensure high availability and minimal downtime. Enable our customers to seamlessly scale their applications to meet the demands of their growing user base. Improve utilization of cloud infrastructure: Analyze our infrastructure costs and identify opportunities for optimization. Implement strategies to reduce cloud expenses without compromising performance or reliability. This could involve techniques such as resource provisioning, auto-scaling, cost-aware scheduling, and data lifecycle management. Your efforts will directly contribute to the financial efficiency of our cloud services. Required skills and experience: Distributed systems: Track record of working with platform-as-a-service, distributed storage, o

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: The ideal Technical Support Engineer is an articulate and seasoned technical specialist who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into their existing on-premise or hosted user stores. You have technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues, and an interest in working in a dynamic, fast-growing, learning environment. Job Duties and Responsibilities: A Technical Support Engineer is the primary point of contact for all support related issues for Okta’s enterprise customers. A TSE acts as the voice of the custom to ensure technical support and best practice guidance are provided within published SLAs. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience. Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain Okta’s suite of products. Serve as an internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers.

About the Team The Safety Systems team is dedicated to ensuring the safety, robustness, and reliability of AI models and their deployment in the real world. Learn more about OpenAI’s approach to safety. Building on the many years of our practical alignment work and applied safety efforts, Safety Systems addresses emerging safety issues and develops new fundamental solutions to enable the safe deployment of our most advanced models and future AGI, to make AI that is beneficial and trustworthy. About the Role At OpenAI, we're dedicated to advancing artificial intelligence, and we know that creating a secure and reliable platform is vital to our mission. That's why we're seeking a software engineer to help us build out our trust and safety capabilities. In this role, you'll work with our entire engineering team to design and implement systems that detect and prevent abuse, promote user safety, and reduce risk across our platform. You'll be at the forefront of our efforts to ensure that the immense potential of AI is harnessed in a responsible and sustainable manner. Your Responsibilities: Architect, build, and maintain anti-abuse and content moderation infrastructure designed to protect us and end users from unwanted behavior. Work closely with our other engineers and researchers to utilize both industry standard and novel AI techniques to measure, monitor and improve AI models’ alignment to human values. . Diagnose and remediate active incidents on the platform and build new tooling and infrastructure that address the root causes of system failure. You might thrive in this role if: You have built and run production services in a high growth, rapidly scaling environment. You can debug live issues and restore systems quickly. You have worked on content safety, fraud, or abuse, or are motivated and excited to work on present-day (“now-term”) AI safety. You have experience with Python or with modern languages such as C++, Rust, or Go, and are able to quickly ramp up on Py

P-375 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. The Core Experiences Platforms Org in Bangalore is responsible for the main set of platforms to access and interact with core assets such as Workspaces, Notebooks, SQL queries and the necessary serving infrastructure to power multiple User Experiences. Databricks is experiencing very high growth, and several critical services rely on the platforms of the Core Experiences Platforms Org. We are focused on redesigning our systems to support the next stage of growth. This is an opportunity for you to be owning several critical next generation infrastructure for databricks, and be a central part of databricks' growth. We are seeking exceptional technical leaders with a stellar track record to drive these transformative efforts. Your role will be crucial in: Complete ownership of multiple platforms: You will be responsible for defining and owning execution on a few dimensions of critical importance for the company: scalability, pjatformization, reliability. Platformize serving infrastructure : Design abstractions that can support a wide range of current as well as emerging use cases (such as AI), determine the right tradeoffs and build consensus across Databricks to create as well as scale seamless product experiences for customers. Drive cross org impact, collaborate and build consensus among different stakeholders across several functions. Re-architecting Platforms for scale : Redesign our existing systems to handle 10X to 100X increase in scale. Build amazing developer experience : Revolutionize platform onboarding to cut down time from weeks to mere hours, enhancing efficiency and

This role will support the fleet infrastructure team at OpenAI. The fleet team focuses on running the world’s largest, most reliable, and frictionless GPU fleet to support OpenAI’s general purpose model training and deployment. Work on this team ranges from Maximizing GPUs doing useful work by building user-friendly scheduling and quota systems Running a reliable and low maintenance platform by building push-button automation for kubernetes cluster provisioning and upgrades Supporting research workflows with service frameworks and deployment systems Ensuring fast model startup times though high performance snapshot delivery across blob storage down to hardware caching Much more! About the Role As an engineer within Fleet infrastructure, you will design, write, deploy, and operate infrastructure systems for model deployment and training on one of the world’s largest GPU fleet. The scale is immense, the timelines are tight, and the organization is moving fast; this is an opportunity to shape a critical system in support of OpenAI's mission to advance AI capabilities responsibly. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, implement and operate components of our compute fleet including job scheduling, cluster management, snapshot delivery, and CI/CD systems. Interface with researchers and product teams to understand workload requirements Collaborate with hardware, infrastructure, and business teams to provide a high utilization and high reliability service You might thrive in this role if you: Have experience with hyperscale compute systems Possess strong programming skills Have experience working in public clouds (especially Azure) Have experience working in Kubernetes Execution focused mentality paired with a rigorous focus on user requirements As a bonus, have an understanding of AI/ML workloads About OpenAI OpenAI is an AI resea

Overview: The Data Acquisition team within the Foundations organization at OpenAI is responsible for all aspects of data collection to support our model training operations. Our team manages web crawling and GPTBot services and works closely with Data Processing, Architecture, and Scaling teams. We are looking for a skilled Full-Stack Engineer to join our Data Acquisition team to build and optimize the interfaces and tools that power our data infrastructure. Responsibilities: Develop and maintain full-stack applications that support data acquisition, including internal tools and dashboards. Collaborate closely with cross-functional teams, including Data Processing, Architecture, and Scaling, to ensure seamless data ingestion and workflow management. Design and implement APIs to facilitate data interactions between internal services and external data sources. Enhance user experience by developing intuitive web-based interfaces for managing and monitoring data pipelines. Optimize backend services for performance, scalability, and security in a distributed computing environment. Work with legal and compliance teams to ensure our data acquisition processes adhere to privacy regulations and best practices. Deploy and maintain infrastructure using Kubernetes and Infrastructure-as-Code (IaC) methodologies. Analyze system performance, conduct experiments, and improve data workflows to maximize efficiency. Qualifications: BS/MS/PhD in Computer Science or a related field. 4+ years of industry experience in full-stack development. Proficiency in frontend frameworks (React, Vue, or similar) and backend technologies such as Python, Node.js, or Go. Strong expertise in RESTful APIs, GraphQL, and database design (SQL and NoSQL). Experience building data-intensive applications that handle large-scale datasets. Familiarity with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker). Prior experience with web crawling and large-scale data processing is a