User Escalation Specialist Jobs

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The Role: We are seeking a highly experienced and strategic Staff Machine Learning Engineer to join our AI & Data Science team. This is a senior-most individual contributor role where you will be responsible for owning the end-to-end Machine Learning Development Lifecycle (MDLC). You will architect, build, and deploy production-grade, scalable ML systems that transform massive volumes of user-generated content into actionable insights for our customers. This position requires a proven track record of solving complex, unstructured data challenges and a deep expertise in buildi

Do you thrive in the ambiguity and possibility of early stage product design? We're looking for a bilingual Product Designer to help build intuitive, AI-driven experiences for government and enterprise clients across the Middle East. At Scale AI, we're building the future of AI through high-quality data and world-class design. Our products power critical decisions for businesses and governments worldwide. You will: Lead 0-1 Design: Own the entire design process — from raw concept to final implementation — working directly with PMs and engineers to ship impactful products quickly Develop Concepts: Extract key insights from PM and client feedback and translate them into compelling concepts Manage Expectations: Respond effectively to multiple stakeholders and align them around a clear design direction Communicate and Prototype Visually: Deliver polished verbal communication and visual storytelling using AI tools like Cursor and Claude Design to bring concepts to life Design with Data: Make design decisions informed by research, data, and user insights You're a great fit if you: Are fluent in Arabic and English (a hard requirement for this role) Excel at navigating ambiguity in early stage products Have a mix of startup and established company experience; at least one role at a well-respected company with a strong product development culture Have experience in B2B products for government or enterprise clients Want your work to shape the role of AI in modern business applications Have prior work experience in the GCC (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE) Are based in the GCC or open to relocating Have hands-on experience with AI-powered design platforms such as Cursor and Claude Have a degree in HCI, Computer Science, or Graphic Design Have a strong portfolio demonstrating polish, professional presentation, and clear visual storytelling to broad audiences Nice to haves: Experience at notable AI companies Technical background For those applying ba

P-1444 Databricks is on a mission to simplify and democratize data and AI — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Fullstack software engineer, you will work with your team and product management to make insights from data simple. We are looking for engineers that are customer obsessed, who can take on the full scope of the product and user experience beyond the technical implementation. You'll set the foundation for how we build robust, scalable and delightful products. Vancouver will be the newest R&D center for Databricks, expanding our presence in the Pacific Northwest. We are actively hiring world-class engineers to join us on our mission to democratize data + AI. We envision the Vancouver site becoming a key driver of product innovation at Databricks. To start, we’re bringing a few strategic areas to the Vancouver site and we have several open roles across the teams below, including: Log Analytics - Our customers increasingly use Databricks to analyze petabyte-scale logs in real time. This creates new challenges across the entire data processing pipeline, including ingestion, indexing, processing, and the user experience itself. AI/BI - AI/BI is redefining Business Intelligence for the AI age. We launched this product last summer and have already seen tremendous adoption (98.7% of our data warehousing customers are already using AI/BI!). From rich dashboarding and advanced visualizations to powerful talk-to-your-data solutions, the products w

P-1443 Databricks is on a mission to simplify and democratize data and AI — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Fullstack software engineer, you will work with your team and product management to make insights from data simple. We are looking for engineers that are customer obsessed, who can take on the full scope of the product and user experience beyond the technical implementation. You'll set the foundation for how we build robust, scalable and delightful products. Vancouver will be the newest R&D center for Databricks, expanding our presence in the Pacific Northwest. We are actively hiring world-class engineers to join us on our mission to democratize data + AI. We envision the Vancouver site becoming a key driver of product innovation at Databricks. To start, we’re bringing a few strategic areas to the Vancouver site and we have several open roles across the teams below, including: Log Analytics - Our customers increasingly use Databricks to analyze petabyte-scale logs in real time. This creates new challenges across the entire data processing pipeline, including ingestion, indexing, processing, and the user experience itself. AI/BI - AI/BI is redefining Business Intelligence for the AI age. We launched this product last summer and have already seen tremendous adoption (98.7% of our data warehousing customers are already using AI/BI!). From rich dashboarding and advanced visualizations to powerful talk-to-your-data solutions, the products w

Backend - Senior Software Engineer About US: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: As a SSE, You would be working with the senior technology people of our company with the goal of developing high-quality software, aligned with our business strategy and the user demand. Requirements: 2 to 5 years of server-side application development experience with Golang Deeply technical with a track record of successful delivery. An entrepreneurial spirit combined with strong program and product management skills . Excellent written and verbal communication skills with the ability to present complex plans and design. Excellent judgment, organizational, and problem-solving skills. Excellent design and architecture design. Data driven decision making. Preferred Qualifications : Bachelor's/Master's Degree in Computer Science from IIT/NITs Skills that will help you succeed in this role: Language: Java/Node DB: RDBMS, Messaging: Kafka/RabbitMQ, Caching: Redis/Aerospike, Micro services, AWS. Good experience in scaling, performance tuning & optimization at both API and storage layers Why join us Because you get an opportunity to make a difference, and have a great time doing that . You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. You should work with us if you think seriously about what technology can do for people . We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.

About the Team The team’s mission is to accelerate the secure evolution of agentic AI systems at OpenAI. To achieve this, the team designs, implements, and continuously refines security policies, frameworks, and controls that defend OpenAI’s most critical assets—including the user and customer data embedded within them—against the unique risks introduced by agentic AI. About the Role As a Security Engineer on the Agent Security Team , you will be at the forefront of securing OpenAI’s cutting-edge agentic AI systems. Your role will involve designing and implementing robust security frameworks, policies, and controls to safeguard OpenAI’s critical assets and ensure the safe deployment of agentic systems. You will develop comprehensive threat models, partner tightly with our Agent Infrastructure group to fortify the platforms that power OpenAI’s most advanced agentic systems, and lead efforts to enhance safety monitoring pipelines at scale. We are looking for a versatile engineer who thrives in ambiguity and can make meaningful contributions from day one. You should be prepared to ship solutions quickly while maintaining a high standard of quality and security. We’re looking for people who can drive innovative solutions that will set the industry standard for agent security. You will need to bring your expertise in securing complex systems and designing robust isolation strategies for emerging AI technologies, all while being mindful of usability. You will communicate effectively across various teams and functions, ensuring your solutions are scalable and robust while working collaboratively in an innovative environment. In this fast-paced setting, you will have the opportunity to solve complex security challenges, influence OpenAI’s security strategy, and play a pivotal role in advancing the safe and responsible deployment of agentic AI systems. You’ll be responsible for: Architecting security controls for agentic AI – design, implement, and iterate on identity, netwo

About the Team Our Trust & Safety, Integrity and Fraud Product team is dedicated to ensuring a safe and trusted experience for all customers across our platform, including Consumers, Merchants, and Dashers. We tackle complex challenges, from preventing fraud and ATO to ensuring authenticity, to building regulatory compliance capabilities, all while balancing risk mitigation and providing a seamless user experience. Our team partners closely with cross-functional groups, including Engineering, Data Science, Compliance, and Risk Operations, to drive strategic initiatives that protect our business while fostering growth. About the Role The DoorDash marketplace is expanding rapidly beyond just restaurants as we become “your door to more." As we add new products, geographies, ways for Dashers to earn, as well as use cases to help consumers save time, we’re expanding and enhancing our fraud capabilities to be best in the industry at keeping our platform safe and trustworthy. We strongly believe that trust is the most important attribute of an online marketplace, and the team ensures that we maintain this trust. We’re looking for a Senior Product Manager that will lead dedicated cross-functional teams to solve complex challenges that impact Consumers, Dashers and Merchants and touch every corner of our business - from new user onboarding, to the in-app dashing experience, to the products and services being created that our users can’t find anywhere else. We are looking to hire for a few roles, so you’ll either lead a vertical fraud team protecting Consumers or lead a horizontal fraud platform team focused on building our Risk Engine, Data Signals Intelligence and Automation / Anomaly Detection capabilities. The Fraud team is in hyper growth in terms of its size and impact and offers a unique opportunity to set and execute on a vision that will shape the future of DoorDash. You’re excited about this opportunity because you will… Set the vision and long-term product stra

About the Role Anyscale is seeking a Senior / Staff Product Manager to lead Ray Data, our scalable data processing library for ML and AI workloads. This is a uniquely challenging role that requires balancing open source growth with commercial differentiation - driving rapid adoption in the open source Ray Data ecosystem while building compelling proprietary features for Anyscale RunTime, our high-performance commercial engine. You'll own the entire Ray Data product roadmap in a competitive landscape, working closely with the engineering team, the field team, enterprise customers, and the open source community. Success requires: Deeply ingraining yourself into the end-user experience to understand the nature of the product and its gaps and tradeoffs Working closely with customers and open source users to draw the subtle line between growth and commercialization Strategic thinking about which parts of the ML/Data lifecycle to focus on, identifying opportunities where our architectural strengths create the most value. Thinking deeply about and clearly articulating the product strategy to stakeholders Key Responsibilities Drive the Ray Data product roadmap - Balance open source Ray Data feature development with Anyscale Runtime commercial differentiation to ensure that both Ray Data becomes the open source standard for AI data processing and Anyscale Runtime remains sufficiently compelling. Drive open source Ray Data adoption - Focus on community growth, developer experience, and ecosystem integrations Market Positioning & Enablement - Work closely with Product Marketing on strategic market positioning, field enablement, and competitive analysis to maintain differentiation. Customer engagement - Drive key customer engagements assisting sales and field engineering teams. Required Qualifications 4+ years of product management experience with technical products Strong technical background in distributed systems, ML infrastructure, or data processing Experience working

About us We were founded in 2017 with the motivation to reach people globally by giving them unique and unforgettable experiences with disruptive products. Our games have reached over 3.5 billion people. This could only be done by gathering exceptional talent and creating a culture to enhance team spirit and creativity. We are looking for passionate teammates to join our team! As part of our Growth Team, you'll be challenged daily to find innovative ways to improve our games and maximize player reach. Our team combines creative and analytical thinking to develop effective marketing strategies and identify growth opportunities. What you’ll be doing Managing existing user acquisition channels and discovering new opportunities Conducting in-depth campaign analysis to evaluate performance and ROI Developing and implementing bidding strategies for optimal campaign performance Defining KPIs and analyzing campaigns for better understanding of the target audience Collaborating with creative team in ad production Desired skills and experiences 1-2 years of experience in performance marketing Bachelor's degree, ideally in Engineering, Management or Economics Excellent communication and team work skills Self-motivated with the ability to work independently and within a team Strong analytical and problem-solving skills Passion for Match Villains and mobile puzzle games in general What makes our team so unique Feedback and transparency are at the heart of everything we do Exceptional and passionate people/team members Every idea counts Never-ending learning We never stop asking the questions “why” and “how” Our Perks Team events and trips Great food On-site gym Full health benefits Compensation for paid military service Good Job Games Coin Program that lets you have unforgettable experiences (e.g. Going on a cruise trip to Norway or seeing the Northern Lights) This is an on-site role in Istanbul, Sarıyer. We do not offer a fully-rem

Product Manager Job Summary We are seeking an experienced Product Manager with a proven track record of successfully managing multiple technical projects concurrently, leading teams, and expertise in Agile and Kanban methodologies. The ideal candidate should have at least 10 years of relevant experience and be technically proficient, capable of unblocking developers as needed. Additionally, the candidate should have a strong ability & vision to create product roadmaps. Responsibilities Requirements Gathering & Discovery of Scope Gather and analyze business requirements from stakeholders. Conduct discovery sessions to understand business objectives, user needs, and technical constraints. Define project scope, success criteria, and functional requirements. Translate business needs into actionable product and engineering requirements. Ensure alignment between business goals, customer expectations, and technical feasibility. Project Planning & Execution Plan, execute, and monitor multiple technical projects simultaneously. Define project scope, timelines, milestones, and deliverables. Track Agile delivery metrics including: Burndown charts Sprint velocity Bug and defect metrics Release readiness documents Release checklists Monitor project progress and ensure timely delivery while maintaining quality standards. Coordinate cross-functional activities to ensure successful project execution. Project Management Tools Hands-on experience with Jira, Asana, Linear, Azure DevOps (ADO), or similar project management tools. Manage product backlogs, sprint planning, issue tracking, reporting, and workflow management. Build dashboards and reports to monitor project health, team velocity, and delivery progress. Ensure project documentation and tracking are maintained within project management platforms. Team Leadership Lead and manage cross-functional teams, providing clear direction, assigning tasks, and motivating team members to achieve project goals. Foster a collabo

P- 1430 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Staff Software Engineer , you will build customer facing workflows, work with your platform team and product management to have self-serve onboarding of product teams. We are looking for engineers that are customer obsessed, who can take on the full scope of the product and user experience beyond the technical implementation. You'll set the foundation for how we build robust, scalable and delightful products. The Impact you will have Build Simple workflows to cover multiple user journeys in Databricks Control Plane Build a Self Serve and modular UI flows to help various product teams in databricks to build standard customer user journeys. Collaborate with global, cross-functional teams, including product management, backend engineers, to deliver high-quality software. Participate in the planning and execution of complex projects involving multiple teams and stakeholders. Create, deploy, test, and upgrade complex data pipelines with powerful features to visualize data graphs. Provide a great SQL-centric data exploration and dashboarding experience on Databricks Work in an interactive environment for collaborative data projects at massive scale with an easy path to production. Mentor / groom junior full stack engineers What We Look For: 10+ years of industry experience Experience leading large multi-q

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role Beyond Finance is seeking a driven Strategy & Operations Manager to join our dynamic Strategy & Operations team. Acting as an internal strategy and implementation group, we partner directly with the Executive Team to lead high-impact, cross-functional initiatives. From uncovering insights to driving execution, we play a critical role in shaping the direction of the business. We're looking for someone who brings strategic thinking, analytical horsepower, and a passion for operational excellence. The ideal candidate thrives in fast-paced environments, enjoys solving complex problems, and is eager to roll up their sleeves to deliver real results. What You’ll Do As a Strategy & Operations Manager, you’ll take ownership of high-priority projects from ideation to implementation. Your responsibilities will include: Leading end-to-end initiatives focused on new growth opportunities, process improvements, and enhancing the customer experience—from initial assessment through to execution and measurable impact Conducting rigorous financial and strategic analyses to identify, prioritize, and evaluate key business opportunities Managing a roadmap of operational enhancements that reduce risk, increase efficiency, and unlock new capabilities Collaborating across departments and business units to develop an

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role Beyond Finance is seeking a driven Strategy & Operations Associate to join our dynamic Strategy & Operations team. Acting as an internal strategy and implementation group, we partner directly with the Executive Team to lead high-impact, cross-functional initiatives. From uncovering insights to driving execution, we play a critical role in shaping the direction of the business. We're looking for someone who brings strategic thinking, analytical horsepower, and a passion for operational excellence. The ideal candidate thrives in fast-paced environments, enjoys solving complex problems, and is eager to roll up their sleeves to deliver real results. What You’ll Do As an Strategy & Operations Associate, you’ll take ownership of high-priority projects from ideation to implementation. Your responsibilities will include: Leading end-to-end initiatives focused on new growth opportunities, process improvements, and enhancing the customer experience—from initial assessment through to execution and measurable impact Conducting rigorous financial and strategic analyses to identify, prioritize, and evaluate key business opportunities Managing a roadmap of operational enhancements that reduce risk, increase efficiency, and unlock new capabilities Collaborating across departments and business units to devel

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role Beyond Finance is seeking a driven Strategy & Operations Analyst to join our dynamic Strategy & Operations team. Acting as an internal strategy and implementation group, we partner directly with the Executive Team to lead high-impact, cross-functional initiatives. From uncovering insights to driving execution, we play a critical role in shaping the direction of the business. We're looking for someone who brings strategic thinking, analytical horsepower, and a passion for operational excellence. The ideal candidate thrives in fast-paced environments, enjoys solving complex problems, and is eager to roll up their sleeves to deliver real results. What You’ll Do As an Strategy & Operations Analyst, you’ll take ownership of high-priority projects from ideation to implementation. Your responsibilities will include: • Assisting in initiatives related to growth opportunities, process improvements, and customer experience enhancements by conducting research, preparing materials, and helping with execution tasks under the direction of more senior team members • Supporting financial and strategic analyses by gathering data, creating models, and drafting insights to help prioritize and evaluate key business opportunities • Helping maintain and update project

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is seeking a versatile and experienced Machine Learning / AI Engineer to join our growing AI team, working at the intersection of applied machine learning, infrastructure, and product innovation. Whether you’re building intelligent search systems, crafting scalable data pipelines, or enhancing AI-powered creativity tools, your work will drive user productivity, shape new product experiences, and advance the state of AI at Figma. You’ll collaborate closely with engineers, researchers, designers, and product managers across multiple teams to deliver high-quality ML-driven features and infrastructure. This is a high-impact, cross-functional role where you’ll shape both foundational systems and user-facing capabilities. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Design, build, and productionize ML models for Search, Discovery, Ranking, Retrieval-Augmented Generation (RAG), and generative AI features. Build and maintain scalable data pipelines to collect high-quality training and evaluation datasets, including annotation systems and human-in-the-loop workflows. Collaborate with AI researchers to iterate on datasets, evaluation metrics, and model architectures to improve quality and relevance. Work with product engineers to define and deliver impactful AI features across Figma’s platform. Partner with infrastructure engineers to develop and optimize systems for training, inference, monitoring, and deployment. Explo