User Escalation Specialist Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Account Executive, SMB Grower team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing SMB customers. As an Account Executive, SMB Grower team member, you’ll identify new opportunities for our clients to get the most out of Stripe by quickly understanding our clients’ needs, execute scaled sales strategies to close upsell and renewals with existing Stripe customers, and drive end-to-end campaigns to increase adoption of Stripe’s offerings. What you’ll do Responsibilities Own contract renewals and lead negotiations to increase and retain existing customer revenue and Stripe market share Develop and implement full sales cycle strategies for driving product adoption, net new product sales, and client retention at scale among existing Stripe customers Solve complex client needs and work across product, sales, risk, and operations teams to improve our product Own the full sales cycle from lead to close for startups and small/medium businesses Generate your own leads through cold calling, blitzing, research, networking, and driving your territory. Make every potential Stripe user happy with every interaction, regardless of deal size Identify and understand users’ pain points to propose Stripe solutions Make sure that internal teams are set up for users’ success by coordinating with other Stripe teams Who you are We’re looking for a well-rounded strategic seller who

At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone. About the Senior Full-Stack Software Engineer A day in the life of a Curai senior full-stack software engineer is spent doing things like: Working across the stack to drive high-leverage projects from concept through to completion Up-leveling the team on something you have expertise in - API or system design, building applications, cloud infrastructure, healthcare data, or something else entirely Working with a diverse multi-disciplinary team that includes software engineers, machine learning researchers, physicians, product managers, and UX researchers Developing new and updating existing user-facing features Collaborating with backend engineers to establish consistent APIs across our services, and good patterns for interactions with our API on the frontend Leading and guiding cross-team, “big picture” application architectural decisions Producing detailed technical specifications and documentation for features Writing unit, integration, and end-to-end tests for new features Meeting with product owners, AI/ML res

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are As a Payroll Operations Specialist – APAC on the International team, you are responsible for the day-to-day heavy lifting that keeps our operations running smoothly across the Asia-Pacific region. You act as a vital bridge between Justworks, our customers, and our external regional payroll providers, ensuring that all payroll matters—ranging from variables, net pay disbursements, to complex regional reconciliations—are handled with precision. You excel in a highly collaborative yet supportive role where you can own specific workflows and maintain compliance across multiple expanding jurisdictions. You are a proactive communicator who enjoys managing vendor relationships to resolve discrepancies quickly. You are comfortable working independently in a fast-paced environment but know exactly when to escalate complex compliance or structural issues. Your goal is to ensure that behind-the-scenes operations are so seamless they are completely invisible to the end user. Your Success Profile What You Will Work On Execute day-to-day operations and administrative tasks for Justworks' payroll system across the APAC region, including process

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We’re looking for a strategic and experienced engineering leader to define the technical direction for Pinterest’s advertiser measurement and signal-quality ecosystem. In this role, you’ll lead managers and senior technical leaders across Interfaces, Ingestion, User Match, and Conversion Quality, driving multi-year investments in machine learning, data platforms, experimentation, privacy, and production reliability. You’ll partner closely with Product, Data Science, Ads Quality, Infrastructure, Privacy, Legal and Sales to translate complex advertiser and business challenges into scalable solutions—and build an inclusive, high-performing organization equipped to deliver measurable impact at scale. What you’ll do: Define technical strategy and investment priorities across Interfaces, Ingestion, User Match, and Conversion Quality. Lead

Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. About the Role Build the quality practices and systems that help connect kitchen teams, cloud services, and robotic production systems. As a Senior Software Quality Engineer, you will own test strategy, release validation, automation, and early issue triage across complex software and operational workflows. You will work across frontend applications, backend services, cloud infrastructure, integrations, and robot-adjacent interfaces. You will partner closely with product, culinary, operations, robotics, firmware, and mechanical teams to understand how the system is expected to behave, identify meaningful risks, and turn ambiguous operational requirements into practical test plans and reliable validation processes. We are looking for someone who is deeply hands-on, enjoys investigating complex problems, and takes ownership from planning through release and production support. You’ll collaborate with experienced engineers across disciplines while helping raise the quality, reliability, testability, and maintainability of our software. What you’ll do Create and execute test strategies for complex product capabilities spanning user interfaces, backend services, cloud infrastructure, external integrations, and robot-adjacent systems. Develop detailed test plans based on product requirements, technical designs, operational workflows, system dependencies, and potential failure modes. Own and coordinate release checkout, including defining readiness criteria, validating critical workflows, documenting res

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Revenue Operations - Technology Team We’re expanding our team and looking for a Senior Salesforce Admin to manage and scale our Commercial Salesforce Org. As Senior Salesforce Admin, you will become part of the Revenue Operations - Technology team. In this role, you’ll evolve our Sales Cloud solution, enabling our Commercial teams to scale effectively. Sounds exciting? Keep reading! What You’ll Do: Salesforce configuration changes, including (but not limited to): Flow, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, reports and dashboards Gather requirements, translate into scalable solutions with a focus on user experience and market best practices Help create the platform roadmap and define priorities, liaising with stakeholders Own the communication of platform changes to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer User support tickets Identify underutilised platform features, monitor and improve user adoption Technical documentation Who You Are: Strong Salesforce product knowledge with at least 5+ years of Salesforce Administration with hands-on experience in Sales Cl

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. About this role Our website is one of the most important ways people discover what we offer, understand our value, and decide whether to talk to Sales or start a trial. The Web Growth team owns its roadmap and continuously improves the journey from first impression through to lead capture, demo engagement, signup, and trial start. You’ll treat the website like a product: understand user intent, find confusion and friction, form strong hypotheses, test them with users and data, and turn what you learn into better experiences. You’ll be just as comfortable shaping the problem and influencing the roadmap as you are designing the final interaction, prototype, or page. What you’ll be doing Experimentation: Designing and iterating on experiments across landing pages, pricing, signup, and conversion flows to improve engagement, co

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Staff Technology Engineer (Warehouse IT Support) Location: Manchester (Altrincham), England, United Kingdom (On-site) About the Role We are looking for a proactive and hands on Staff Technology Engineer to join our Manchester Warehouse IT Support function. Operating in a fast-paced environment especially as we ramp up for peak periods like Black Friday. You will play a critical role in keeping our fulfilment operations running smoothly. Reporting into the Warehouse Technology Manager, this role is exclusively based at our Manchester site. You will act as the primary on the ground technical responder, partnering closely with warehouse operations to minimise downtime, support essential infrastructure, and ensure our teams have the functional technology they need to hit operational targets. Key Responsibilities Onsite Support: Provide responsive, 1st line technical support to Manchester warehouse teams, rapidly troubleshooting and resolving hardware, software, and local network connectivity issues. Hardware Management: Set up, configure, and maintain warehouse specific IT equipment, including thermal label printing kiosks, handheld scanning devices, Windows desktops, and mobile hardware. System & Access Management: Manage user accounts, permissions, and access provisioning through platforms like Active Directory, Microsoft 365 and other MDMs Proactive Monitoring: Monitor local IT systems and network infrastructure to identify, escalate, and resolve potential faults before they impact warehouse

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Team Stripe's global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow. What You’ll Do Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know! Responsibilities: Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board. Support users' concerns and provide exceptional customer service. Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience. Respond to reports submitted by legal and government entities via email. Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features. G

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity Our mission is to drive user growth and engagement across global markets by building a scalable growth platform — the shared campaign engine, task and incentive systems, loyalty programs, and ToB operational tooling that power growth for every business line at OKX — and by unlocking acquisition through diversified channels including SEO, ASO, affiliate, referral, and paid. As the Growth Platform Product Lead, you will own the product vision and roadmap for our growth middle-platform, lead a team of product managers, and act as the central partner to business, channel, and regional stakeholders who rely on the platform to hit their growth targets. This is a leadership role for someone who has built growth infrastructure at scale and knows how to turn a fragmented set of campaign tools into a unified, self-serve growth system. What You’ll Be Doing Own the Growth Platform Strategy Define the multi-year vision and roadmap for the growth mid

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity Our mission is to drive user growth and engagement across global markets by building a scalable growth platform — the shared campaign engine, task and incentive systems, loyalty programs, and ToB operational tooling that power growth for every business line at OKX — and by unlocking acquisition through diversified channels including SEO, ASO, affiliate, referral, and paid. As the Growth Platform Product Lead, you will own the product vision and roadmap for our growth middle-platform, lead a team of product managers, and act as the central partner to business, channel, and regional stakeholders who rely on the platform to hit their growth targets. This is a leadership role for someone who has built growth infrastructure at scale and knows how to turn a fragmented set of campaign tools into a unified, self-serve growth system. What You’ll Be Doing Own the Growth Platform Strategy Define the multi-year vision and roadmap for the growth mid

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Commercial Experiences Engineering team is part of the Commerce Systems organization at Stripe. We focus on ensuring that our users, both internal and external, have a best-in-class experience with billing at Stripe. This includes working on the systems and processes needed to bill our largest and most complex customers, as well as designing and delivering experiences to help guide users through their billing, from fee explainability to deep diving on product usage optimization. We are a cross-functional technical team that seeks to bring clarity to a complex space. The team is at the crux of all Stripe products and builds user-facing as well as internal infrastructure. We build platforms and services to define and manage pricing, calculate and collect Stripe's revenue, and empower Stripe and our users to understand and manage revenue and costs. We work on customer-facing experiences, internal platforms, and data pipelines to empower Accounting, Finance, Strategy, Sales, and Stripe's Products to drive business value across the entire user and product lifecycle. What you’ll do We are seeking an experienced technical leader to join our India-based team and drive the technical roadmap for Commercial Experiences Engineering, collaborating deeply with partner teams across Commerce Systems in the US, EMEA, and India. In this role, you will work closely with engineering managers, senior engineers, and cross-functional partners to help design ar

About the job Spend your summer turning technical knowledge into tools that help data center teams work with confidence. As a Knowledge Management and Training Project Intern, you will support the Technical Services team in Austin. You will help build clear documentation, training materials and knowledge resources for data center engineering environments. You will work with engineers, operational teams and subject matter experts to turn complex information into usable guidance. Your work will help colleagues understand current processes, onboard faster and apply information with confidence. This is a 12-week, full-time summer internship, planned for May to August. You will own defined project tasks with guidance, feedback and support from experienced team members. You will gain practical experience in documentation, training content, knowledge systems and project coordination. The team and culture You will work with a team that supports the infrastructure used to develop and test the next generation of AI systems. Work happens through clear briefs, expert input, structured reviews and regular feedback. You will be trusted to organize information, ask useful questions and improve how knowledge is shared. Decisions are made through accuracy, clarity, user feedback and alignment with the right subject matter experts. The team values people who think big, act fast, take responsibility and speak up. As an intern, you will build confidence by helping technical teams make complex information easier to use. What we’re looking for Current enrollment in a bachelor's or master's degree program in communications, information management, business, learning and development, technical communication or a related field Strong written communication skills and the ability to organize information clearly for different audiences Careful attention to detail, with a commitment to accurate, high-quality work Ability to follow established processes, incorporate feedback and ask questions wh

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Data & Science Org At Deliveroo we have an outstanding data science organisation, with a mission to enable the highest quality human and machine decision-making. We work throughout the company - in product, business and platform teams - using analysis, experimentation, causal inference and machine learning techniques. We are uniquely placed to use data to help make better decisions and improve data literacy across Deliveroo. Data Scientists at Deliveroo report into our data science management team, and we have a highly active data science community, with guest lecturers, study groups, mentorship programmes, a robust technical review process, and plenty of opportunities to learn new things. Data Scientists can equally progress as technical leads (individual contributors) and as people managers. Our data scientists come from all kinds of backgrounds but have excellence in common. Many are formally trained in data science, many are not. We celebrate difference and have a dedicated data science diversity committee. As an Economist at Deliveroo you will help scale our business and improve the experience for restaurants, riders, and eaters. Using experimental or observational data, you will get to help answer questions like: Which markets/cities should we enter next? How can we incentivise good rider behaviour? What is the business impact of exclusive deals we have with restaurants? Can the Delivery food market sustain multiple players? What are the trade-offs we face when choosing between growth and profitability? How should we decide between them? What is the optimum selection and variety of restaurants? What impact do online reviews have? How will a change in the user i

Technical Writer Location: Hyderabad, India OUR MISSION At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full-stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in automation's transformative power. Our unparalleled solutions empower organizations to orchestrate, manage, and monitor their workflows across any application, service, or server — in the cloud or on-premise — with confidence and control. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As a Technical Writer at Redwood, you'll create and maintain documentation for our Tidal product line, working closely with product, engineering, and UX/design to keep customer-facing documentation and in-product content accurate and consistent. You bring solid technical writing skills and sound judgment on ambiguous product or design questions. You're curious about applying AI tools to your own workflow, and comfortable partnering with designers and senior writers on content strategy. You'll follow and contribute to documentation and content design standards set by the team, and make structural or strategic content calls as they arise, looping in your lead on cross-team tradeoffs. Documentation Development Write and maintain user guides, implementation documentation, developer content, and release notes for Tidal and Finance Automation, keeping pace with each release cycle. Produce API documentation (e.g., using Swagger/OpenAPI) for developer-facing endpoints as needed. Translate technical concepts — such as job scheduling and workload orchestration in Tidal, or financial close and reconciliation processes in Finance Automation — into content suited