Vendor Due Diligence Specialist Jobs

Procurement & Vendor Management Manager RapidFort | Palo Alto / San Francisco Bay Area — Hybrid Department: Finance Reports to: VP of Finance Employment type: Full-time, Exempt Base salary: $145,000–$165,000 annually Target bonus: 10% of base salary Equity: Eligible for stock options based on level and experience About RapidFort RapidFort is a cybersecurity company helping organisations secure their software supply chains, reduce vulnerabilities, and minimise the attack surface of containerised applications. As we grow, we are looking for a hands-on Procurement & Vendor Management Manager to build and manage the processes behind our purchasing, vendor relationships, and commercial commitments. The Opportunity You will own the vendor lifecycle—from sourcing and negotiation through contracting, onboarding, renewals, performance monitoring, and offboarding. Reporting to the VP of Finance, you will partner with IT, Security, Legal, Accounting, and department leaders to help RapidFort make informed purchasing decisions, strengthen financial controls, and get greater value from its vendor relationships. This role combines strategic negotiation with day-to-day execution. You should be comfortable building processes in a growing technology company and personally managing the details that keep purchasing and vendor operations running smoothly. What You Will Do Procurement & Strategic Sourcing Manage purchasing across software, cloud infrastructure, professional services, consulting, recruiting, marketing, facilities, and other operating needs. Partner with department leaders to define requirements, evaluate vendors, and assess commercial options. Lead competitive bids, requests for proposals, pricing comparisons, and vendor selection processes where appropriate. Negotiate pricing, discounts, payment terms, contract duration, renewal provisions, and termination rights. Identify opportunities to consolidate vendors, eliminate duplicate spending, and improve commerc

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu The CX Vendor Manager leads the performance and continuous improvement of Instacart's outsourced Business Process Outsourcing (BPO) network, and builds and manages a team of Associate Vendor Managers to do it. This role is critical to ensuring consumers, shoppers, and retailers receive world-class support through a scalable global network of Customer Service Representatives. As a subject matter expert in vendor management, you will lead complex programs across the CX Organization, contribute to the Vendor Management team's strategy, and act as a thought partner to leaders across the company. The role is fast-paced and data-driven, and calls for someone who can make tough, well-informed decisions, think long-term, and develop people while delivering measurable outcomes. About the Team The CX Shopper Pillar team at Instacart is dedicated

About the Team The SMB Ads team helps businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines operational excellence, strong customer experiences, and AI-native ways of working. We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, Program Management, and external BPO partners to drive advertiser acquisition, activation, revenue growth, and retention. About the Role We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in APAC and globally. This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes. You will work across internal teams and external partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality. This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale. This role is based in Sydney. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build and scale BPO operating models, governance structures, and performance frameworks for Ads Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality Lead business reviews and executive governance forums with BPO partners and internal stakeholders Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early Improve sales quality through play

About the Team The SMB Ads team helps businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines operational excellence, strong customer experiences, and AI-native ways of working. We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, Program Management, and external BPO partners to drive advertiser acquisition, activation, revenue growth, and retention. About the Role We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in APAC and globally. This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes. You will work across internal teams and external partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality. This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale. This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build and scale BPO operating models, governance structures, and performance frameworks for Ads Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality Lead business reviews and executive governance forums with BPO partners and internal stakeholders Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early Improve sales quality through p

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI. About the Role As a Support Vendor Manager, you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth. You’ll collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflows and launch and scale new programs. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. 1-2 weeks of travel per quarter may be required. You’ll be responsible for: End-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs. Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structu

About the Team The SMB Sales team is focused on scaling efficient, high-quality sales execution across a range of commercial motions, including Inbound, Outbound, API Sales, Channel, and SDR. We partner closely with Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor partners to build scalable operating models that support growth while maintaining a high bar for performance and customer experience. About the Role As a Senior Vendor Manager, SMB Sales, you will own performance across our outsourced SMB Sales vendor network. This is not a traditional vendor management role. We’re looking for a performance-focused operator who can drive large-scale sales execution through vendor partners, rather than someone primarily focused on vendor relationship management. You will own regional and site-level performance across Tier 1 partners, with responsibility for sales performance, quality, forecasting, governance, operational readiness, and vendor leadership accountability across multiple sales motions. You’ll work at the intersection of Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor executives. You will help ensure the machine performs: surfacing issues early, creating accountability, and driving the operating rigor needed to deliver consistently strong outcomes at scale. In this role, you will: Own regional and site-level performance across revenue, pipeline, conversion, productivity, quality, and other key sales metrics. Inspect sales funnel health and diagnose whether performance gaps are driven by quality, execution, routing, enablement, staffing, or process issues. Surface underperformance early, diagnose the underlying drivers, and drive urgency around corrective action. Build clear corrective action plans with vendor leadership, establish measurable outcomes, and ensure strong follow-through. Lead Weekly Business Reviews, Monthly Business Reviews, and Quarterly Business

Clinical Vendor Oversight Senior Informaticist — Louisville, KY. Apply via Workday.

Become a part of our caring community The Provider Experience and Enablement Lead Vendor Manager is responsible for managing strategic EHR partner relationships and ensuring vendors deliver against business objectives, roadmap commitments, and performance expectations. This role serves as the primary relationship owner for assigned EHR partners, including Epic and other strategic vendors, driving alignment between vendor capabilities, enterprise priorities, and product initiatives. The Vendor Lead works across product, implementation, technology, and business teams to monitor vendor performance, coordinate strategic initiatives, and maximize the value of Humana's EHR partnerships The Provider Experience and Enablement Lead Vendor Manager manages the day-to-day relationship and strategic engagement with assigned EHR vendors and partners. Responsibilities include developing and maintaining vendor roadmaps, coordinating vendor-supported initiatives, tracking performance metrics and commitments, and driving accountability across internal and external stakeholders. This role partners closely with product management, implementations, and technology teams to ensure successful execution of vendor-dependent capabilities and future growth opportunities. The Vendor Lead proactively identifies risks, escalates issues, evaluates new partner opportunities, and provides leadership with recommendations related to vendor performance, strategic investments, and roadmap planning. The position exercises considerable independent judgment while managing multiple initiatives and influencing outcomes across a complex stakeholder environment Key Responsibilities Serve as relationship lead for assigned EHR vendors and strategic partners Manage vendor roadmap alignment with enterprise priorities Coordinate vendor-supported initiatives and cross-functional e

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Freddie Mac Home Loan Mortgage Corporation’s goal is to make homeownership and rental housing more accessible and affordable. Our mission to provide liquidity, stability, and affordability to the U.S. housing market in all economic conditions extends to all communities from coast to coast. The Enterprise Operations & Technology (EO&T) Risk Governance Team provides risk management support to maturing the EO&T division’s model risk governance process, third-party vendor risk governance activities, and the enterprise-wide adoption of AI risk governance framework. We work closely with all three lines of defense, and business partners on a series of risk governance and reduction activities. Our Impact: Administer the enterprise-wide Artificial Intelligence (AI) solution and GenAI use case intake and inventory management processes. Support critical third-party vendor risk management activities, including supplier SOC reviews. Develop and operationalize scalable model governance processes across EO&T division Enhance and maintain technology solutions and operational capabilities that support enterprise AI adoption. Facilitate continuous monitoring and reporting to support compliance with applicable policies, standards, and regulatory requirements. Your Impact: Administer AI solution and G

About the Team The SMB Ads team helps businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines operational excellence, strong customer experiences, and AI-native ways of working. We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, Program Management, and external BPO partners to drive advertiser acquisition, activation, revenue growth, and retention. About the Role We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in North America and globally. This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes. You will work across internal teams and external partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality. This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale. In this role, you will: Build and scale BPO operating models, governance structures, and performance frameworks for Ads Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality Lead business reviews and executive governance forums with BPO partners and internal stakeholders Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis Partner with Sales, Revenue Operations, Product, Enablement, Fina

Role: Program Manager – Vendor & Partnership Management Experience: 4–6 years Location: Mumbai/Noida Education: Undergraduate No of positions required: 1 Key Responsibilities -Own the end-to-end vendor and partnership management lifecycle across the business. -Drive commercial discussions and support contract negotiations with new and existing partners to ensure favorable business outcomes. -Coordinate with internal stakeholders (Legal, Finance, Procurement, Compliance, and Business teams) for timely execution, renewals, and amendments of vendor agreements. -Validate vendor invoices against contractual terms, commercial commitments, and agreed service deliverables before processing payments. -Track and monitor vendor performance through defined KPIs and SLAs, ensuring adherence to contractual obligations and timely issue resolution. -Manage vendor onboarding, documentation, governance, and compliance requirements. -Prepare periodic reports and dashboards covering vendor performance, commercial utilization, contract status, renewals, and operational metrics. -Identify process improvement opportunities and establish governance mechanisms to enhance vendor management efficiency. -Act as the primary point of contact for vendors and internal stakeholders, ensuring seamless communication and execution across ongoing engagements. -Support budgeting, forecasting, commercial planning, and reconciliation activities related to vendor partnerships. Preferred Skills -4–6 years of relevant experience in Vendor Management, Partnership Management, Program Management, Procurement Operations, or a similar role. -Strong understanding of commercial negotiations, contract management, invoice validation, and vendor governance processes. -Excellent stakeholder management and cross-functional collaboration skills. -Strong analytical and problem-solving abilities with high attention to detail. -Proficiency in Microsoft Excel and PowerPoint; experience with procurement or ERP systems will

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Most businesses have no idea if they're overpaying for their software. They renew on autopilot, negotiate without benchmarks, and discover vendor alternatives only after the contract is already signed. Ramp is uniquely positioned to change that. We see billions of dollars of real-world spend and contract data across thousands of companies, and we're turning it into an intelligence layer that tells businesses exactly what they should be paying, which vendors to consider, and when to act. As PM for Vendor Intelligence & Marketplace, you'll own the product that powers this: our price benchmarking engine, contract analysis (extracting structure and risk from vendor agreements), and the emerging B2B marketplace that connects Ramp's buyer base to the right vendors at the right price. You'll be one of the first PMs building a true buyer-side intelligence layer inside a financial platform, replacing renewal anxiety and negotiation guesswork with data-driven, AI-powered decisions. Please note that this role requires in-person presence at o

Team Lead – Vendor Liaison Centre (VLC) — Taguig, Philippines. Apply via Workday.

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Manager, Claims Vendor Management leads Pie's Claims Vendor Management program for assigned strategic claims vendors, with a strong focus on oversight of managed care program vendors. This role manages Claims vendor relationships including managed care services (medical bill review, pharmacy benefit management, utilization review, provider networks), legal vendors (law firms and litigation support), investigative services, support vendors (transportation, translation), and API-integrated technology vendors. The Manager executes vendor strategy in partnership with Claims leadership, including supporting a sunset program to eliminate redundant contracts, running a formal RFP process for competitive vendor selection, and leading contract negotiations and renegotiations to optimize value and performance within their assigned vendor categories. This role requires strong relationship management skills, solid analytical capabilities to identify cost reduction opportunities, and the ability to collaborate across Claims, Legal, Finance, and Procurement to drive vendor performance improvements and ensure compliance with billing practices. How You'll Do It Vendor Management Program Development Support implementation of Pie's Claims Vendor Management program for assigned strategic claims vendors. Execute vendor management strategy for the Claims Department in partnership with Claims leadership. Support and help develop vendor management team members contributing to strategic initiatives. Create and maintain a centralized repository of all vendor contracts with

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The IT Vendor Operations team sits at the intersection of business and technology — triaging, troubleshooting, and resolving technical issues across the tools and systems that thousands of Block advocates rely on every day. As Business Systems Analyst you will be the first line of defense when something breaks, the investigator when something behaves unexpectedly, and the bridge between our business teams and engineering partners. This role is ideal for someone who thrives in a fast-paced environment, loves solving technical puzzles, and wants cross-functional exposure across Block's support organization. You'll work across Salesforce (CF1), Amazon Connect, Okta, internal tooling, and more — ensuring advocates can focus on helping customers instead of fighting their tools. You Will Support identity and access management administration for an entire suite of applications, balancing routine operational tasks (~40%) with complex, non-routine requests requiring investigation and specialized attention (~60%) Triage and resolve technical support tickets spanning Salesforce