Customer Service in New Zealand

Job Title Customer Support Operations Manager NZ Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. Your Opportunity We are currently seeking a Customer Support Operations Manager to join our New Zealand Engineering team based in Auckland . This role is the focal point for all operational service delivery related issues, the Customer Support Operations Manager is crucial to providing strategic leadership in driving profitability, service efficiency and productivity through improved service delivery for the overall Customer Support business and an improved overall customer experience . You will be responsible for leading a high performing team of Field Services Engineers/ Customer Support Engineers across multiple modalities ensuring a high level of teamwork and engagement levels as well as continuing to uphold a customer first mindset. You will be required to travel to support your team and customers when required. Key Responsibilities include Recognise customer needs by managing escalations as local point of contact to ensure that the delivered performance and ser

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. The role: Compounding Team Leader We have an exciting opportunity for an experienced people leader to join our Compounding team as a Compounding Team Leader based in our Auckland facility. Permanent Full-Time or Fixed-Term [12 months] Full-Time We are seeking applications from suitably qualified candidates for this opportunity. Appointment may be made on eith

Job Title Field Engineering Operations Manager NZ Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. Your Opportunity We are currently seeking a Customer Support Operations Manager to join our New Zealand Field Engineering team based in Auckland . This role is the focal point for all operational service delivery related issues, the Customer Support Operations Manager is crucial to providing strategic leadership in driving profitability, service efficiency and productivity through improved service delivery for the overall Customer Support business and an improved overall customer experience . You will be responsible for leading a high performing team of Field Services Engineers/ Customer Support Engineers across multiple modalities ensuring a high level of teamwork and engagement levels as well as continuing to uphold a customer first mindset. You will be required to travel to support your team and customers when required. Key Responsibilities include Recognise customer needs by managing escalations as local point of contact to ensure that the delivered performance

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. LEAD. STRATEGIZE. TRANSFORM. Summary Frontier Engineering's mission is to engineer guaranteed customer outcomes on Snowflake, the trusted control plane for AI-first business. We bring Snowflake engineers, AI specialists, and industry experts together with customers to modernize their data foundations and put AI into production, delivering measurable ROI in weeks and months, not quarters and years. We operate through two transformation engines: Data Transformation, which helps customers migrate, modernize, consolidate, and govern the data foundation that AI depends on; and Agentic Transformation, which helps customers build agents, intelligent applications, and AI-powered workflows that reimagine how their business runs. As our first Engagement Manager based in New Zealand, you will b

CSQ327R248 Location: New Zealand As a Technical Program Manager, you are instrumental in advancing our Forward Deployed Engineering team's mission, which is dedicated to accelerating and de-risking our customers' outcomes by ensuring the success of every project we undertake. Your role is pivotal in not only achieving project goals but also in maintaining an exceptional level of customer satisfaction throughout the process. You will expertly navigate the balance between delivering outstanding results and aligning with the commercial objectives of the Forward Deployed Engineering organization. Your leadership and strategic insight will contribute directly to our clients' success and the growth of our business. The impact you will have: You will take ownership of all commercial delivery of services from a project administration and director perspective across numerous projects, ranging from a single individual for 2-3 weeks to 6-month engagements of multi-person teams Serve as a trusted advisor to senior customer stakeholders, driving clarity, alignment, and confidence through all stages of delivery Shape the success of engagements by proactively managing risks, aligning cross-functional teams, and ensuring customer outcomes are met or exceeded Ensure accurate reporting on projects and keep all relevant parties up-to-date with project activity and success Drive growth in key accounts by identifying expansion opportunities, influencing future roadmaps, and enabling continued ado

Here’s a summary of the role: Diligent is seeking an experienced Advisory & Consulting Manager (Risk & Audit) to join our growing Professional Services team, driving successful SaaS implementation delivery, client onboarding, and consulting engagements that deliver measurable value for our customers. In this role, you will lead customer adoption and implementation projects for Diligent’s Governance, Risk and Compliance solutions, with a strong focus on driving successful delivery, maintaining operational consistency, and executing implementations in line with Diligent’s established Services Strategy methodology. If you are a highly operational, execution-focused project leader who is passionate about technology and innovation, driven by creating meaningful client impact, building trusted partnerships, and delivering sustainable growth through exceptional consulting services, this is your next move. This role is open to candidates based in Singapore, Australia and New Zealand . Please note that we are unable to provide visa sponsorship, so applicants must already have the legal right to work in their country of residence. Candidates based in one of our office locations within Singapore, Australia or New Zealand are expected to work from the office at least 50% of the time in line with our hybrid working policy. For candidates based elsewhere within these countries, where we do not have an office, remote working arrangements will be considered. Here’

Here’s a summary of the role: Diligent is seeking Advisory Specialists I (Risk & Audit) to join our growing Professional Services team. We're looking for individuals who are passionate about technology and consistently exceeds client expectations, from meeting deadlines to delivering high-quality outcomes. In this role, you will be responsible for executing and delivering solutions in response to managed services requests from customers. As a subject matter expert in Diligent's solutions, you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience. This role is open to candidates based in Singapore, Australia and New Zealand . Please note that we are unable to provide visa sponsorship, so applicants must already have the legal right to work in their country of residence. Candidates based in one of our office locations within Singapore, Australia or New Zealand are expected to work from the office at least 50% of the time in line with our hybrid working policy. For candidates based elsewhere within these countries, where we do not have an office, remote working arrangements will be considered. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle Assist PS management, CS team, and other stakeholders (where relevant and appropriate. Example: Sales, PM, PMM or Mar

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for an Account Executive to drive new customer acquisition across enterprise businesses in New Zealand. You will own complex sales cycles from targeted prospecting through agreement and onboarding, helping customers understand how the Snowflake AI Data Cloud can support their business and technology priorities. AS AN ACCOUNT EXECUTIVE, ENTERPRISE AT SNOWFLAKE, YOU WILL: Build and execute a territory strategy, target-account plan, and regional sales plan to achieve quarterly and annual goals for the Snowflake AI Data Cloud. Become a trusted advisor by understanding each customer’s business priorities, data estate, cloud strategy, and AI roadmap, then connecting those needs to Snowflake’s platform. Lead executive and CxO conversations that position Snowflake as a strateg

FEQ427R79 Location: Auckland At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Develop customer engagement strategies in partnership with Account Executive(s) in your designated territory. Coach junior Solutions Architects and teams on use case prioritization and building technical champions. You will influence stakeholders at all levels through complex engagements with the wider cloud ecosystem and 3rd party applications, ensuring they are excited by the Databricks vision and solution strategy. Be a 'cha

FEQ327R342 Location: Auckland At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: Develop customer engagement strategies in partnership with Account Executive(s) in your designated territory. Coach junior Solutions Architects and teams on use case prioritization and building technical champions. You will influence stakeholders at all levels through complex engagements with the wider cloud ecosystem and 3rd party applications, ensuring they are excited by the Databricks vision and solution strategy. Be a 'ch

Job Title Account Manager - Medical Imaging NZ Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. Your Opportunity An opportunity has recently become available for an experienced Account Manager to join our high performing Medical Imaging sales team in New Zealand. Based in Auckland and covering the Upper North Island, you will be reporting to the NZ Country Manager. You will be instrumental in developing and managing numerous business strategies to achieve profitable business relationships across our entire Imaging Systems portfolio, consisting of market leading medical imaging technology and solutions (MRI, CT, X-Ray and Angiography). Your extensive Capital Equipment / Medical Device sales experience coupled with your ability to influence at all levels within public and private groups & hospital networks will be key to your success in the role. Every day will offer new and exciting challenges, selling some of the Healthcare Industry's most innovative medical Equipment. You will be required to build high level business relationships both internally and externally constantly being aware of current and future market trends with respect to custom

Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. We have significant work ahead, which creates an opportunity to do meaningful, high-impact work with colleagues and users around the world. About the team Stripe’s New Zealand business is growing, and we are building our enterprise new-business capability in the market. The Enterprise team focuses on winning and developing relationships with New Zealand’s largest and most strategic companies. As an Enterprise Account Executive, New Business, you will establish and grow a new enterprise territory. You will identify must-win accounts, build a high-conviction pipeline, develop executive relationships, and lead complex sales cycles that help prospective users use Stripe to modernise and grow their businesses. What you’ll do Build and execute a territory strategy for New Zealand’s largest prospective enterprise users. Create new pipeline through thoughtful outbound prospecting, account research, partner engagement, executive networking, and targeted account plans. Own the full new-business sales cycle, from initial outreach and discovery through solution design, commercial negotiation, close, and transition to implementation and post-sales teams. Develop trusted relationships with se

About the Team We’re looking for a Merchant Experience Partner (MXP) to join our ANZ Merchant Experience team, owning end-to-end, white-glove relationships with our highest-value merchants — across Restaurant or New Vertical categories including grocery, alcohol, convenience and retail. About the Role At its core, this role is about merchant-facing case resolution but we want to shift how we do that: working proactively, spotting and solving problems before merchants raise them, rather than just reacting when they do. You’ll have real scope to shape how we work with merchants, bringing ideas, taking initiative, and influencing new ways of working. You’ll be commercially minded, comfortable with ambiguity, and confident building trust with a wide range of stakeholders, from Enterprise merchants and Franchisees to Sales, Operations and Product teams. Please note: the initial training period for this role requires full-time, in-office attendance, five days a week, before transitioning to our 3-day hybrid pattern (Monday, Thursday and one other day of your choice). You’re excited about this opportunity because you will… Build strong, cross-functional relationships — working alongside your assigned Account Owners to manage a dedicated portfolio of merchants Support complex, high-touch, white-glove case ownership, end to end Work proactively to spot and resolve issues before merchants raise them, rather than just reacting when they do Represent Merchant Support at both the internal

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for a Solution Engineer in Auckland with expert experience in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance and Access Control. You'll partner directly with the Account Executives to expand the Verkada footprint upmarket into Fortune 500 companies. Responsibilities include directly interfacin