Customer Experience Representative in United States

NPI Mechanical Quality Engineer Description - As part of the Personal Systems Quality organization, the NPI Mechanical Quality Engineer drives product quality and reliability throughout the NPI product development lifecycle. This role partners with cross-functional teams to evaluate designs, identify and mitigate reliability risks, drive failure analysis and root cause investigations, and implement corrective actions that improve product quality and customer experience. This role provides technical leadership in reliability test development, mechanical design assessment, and Design for Quality and Reliability (DFX) initiatives to ensure high-quality products from concept through production. Strong mechanical engineering expertise, problem-solving skills, and team collaboration are essential for success in this role. *Onsite in Spring office is required 4-days a week Responsibilities: • Provides technical analysis of compute products during NPI Phase through RFQ design proposal reviews, CAD reviews, and DFX product tear downs. • Provides advanced failure analysis, root cause identification, and corrective/preventive actions for reliability concerns and/or issues during development, manufacturing, and field operations. • Proactively addresses customer requests or issues related to mechanical reliability, ensuring timely resolution while liaising with the relevant stakeholders. • Provides consultation to product development architecture teams regarding material component selection, design risk assessment, and associated reliability test plans. • Provides NUD (new, unique, difficult) risk mitigation and test plan development and develops issue prevention. • Actively mentors less-experienced engineers in the field of mechanical reliability and contributes to their growth in the organization. Education & Expe

Become a part of our caring community We are seeking a highly experienced Lead Full Stack Engineer to drive engineering excellence across front-end, back-end, API, and data layers. This role is responsible for setting technical direction, ensuring consistent delivery across teams, and aligning engineering solutions with business priorities. The ideal candidate will be a strong technical leader who thrives in complex environments, drives modernization initiatives, and develops high-performing engineering talent. This role offers the opportunity to shape the future of our engineering landscape, influence enterprise-scale decisions, and lead transformation initiatives that directly impact customer experience and business growth. Location : Louisville, KY or Dallas, TX (Work At Home with occasional office visits) Key Responsibilities Engineering Leadership & Strategy Lead full stack engineering strategy and execution across UI, APIs, and data platforms Define architectural direction and ensure high standards for code quality, scalability, and maintainability Select frameworks, languages, and platforms across front-end, back-end, APIs, and data layers Approve architectural patterns (monolith vs. microservices, cloud strategy, and integrations) Identify opportunities to refactor, modernize, or retire legacy systems Delivery Execution & Prioritization Drive consistent delivery across multiple engineering teams through: Sprint planning and execution Dependency management Risk mitigation Removal of technical and organizational blockers Prioritize feature development, platf

Job Title Zone Project Management Director - Imaging Systems (East Zone) Job Description Join Philips as a Zone Project Management Director - Imaging Systems (East Zone) where you'll lead a team of Customer Project Managers to deliver complex healthcare installations, drive operational and financial performance, accelerate revenue realization, and create exceptional customer outcomes through strategic execution, cross-functional collaboration, and continuous improvement. Your role: Provide strategic leadership to a team of Customer Project Managers, fostering a high-performance culture through coaching, mentoring, talent development, and succession planning. Enable the team to effectively partner with hospitals, general contractors, project managers, and internal stakeholders to achieve critical project milestones and customer commitments. Navigate and lead complex commercial installation and construction projects across the zone, partnering with customers and key stakeholders to accelerate the order-to-completion cycle and drive predictable revenue delivery. Align project execution with customer requirements, business objectives, and financial targets while delivering exceptional customer experience. Oversee project portfolios and large-scale customer implementations by driving effective planning, resource allocation, revenue forecasting, inventory utilization, budget management, and schedule adherence. Prioritize initiatives based on strategic value, customer impact, and business objectives to maximize operational and financial performance across the zone. Serve as the senior escalation point for complex customer and operational issues, proactively managing risks, resolving critical challenges, and maintaining strong customer relationships throughout the project lifecycle. Ensure compliance with regulatory, quality, and organizational standards wh

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion’s Tax team is growing, and we’re looking for a Senior Tax Accountant to support our global tax operations. In this role, you’ll run global indirect tax operations and strengthen the systems behind them. As Notion scales across products and jurisdictions, this role exists to make compliance, close, audits, and tax data more accurate, scalable, and audit-ready. You’ll own recurring sales and use tax, VAT/GST, business tax, registrations, notices, reconciliations, and related controls, while building exposure to income tax compliance and reporting. The work is hands-on and cross-functional: you’ll trace differences across billing, tax engines, filings, payments, and the general ledger with Accounting, Revenue, Billing, Product, Engineering, Data, and Customer Experience partners. This role is based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Take ownership of recurring U.S. and global indirect-

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? The Solutions Marketing team positions Fin to win in the market through compelling messaging, content, audience understanding, and field activation. The Director of Solutions will manage a team of solution marketers that will fundamentally help our revenue teams to be more effective and grow Fin ARR. This is a strategic role in the company, working directly with the senior leadership team. The Role The Solutions Marketing team can be thought of as the solutions or outbound equivalent of a traditional product marketing team. Fin already has a product marketing team that works closely with product managers to understand our product, create messaging, and build assets for product launches, the Website and our field. The Solutions Marketing team on the other hand, will focus on our prod

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in New York City. We are seeking a Product Delivery Specialist to join Lithic’s team in our NYC office. In this role, you will lead complex customer implementations, drive operational excellence, and develop scalable processes that enable billions in transactions for the most innovative fintechs and digital banks. This position offers a unique vantage point across our business from product and engineering to compliance and operations allowing you to tackle meaningful challenges while making a tangible impact. In this role, you will coordinate a wide range of activities from implementing customer requirements and configuring the software to conducting technical setup and integration support with the ultimate goal of getting the customer’s solution live as quickly as possible, driving fast Time to Revenue (TTR) and provide great customer experience. You will operate at the intersection of our customers, internal teams, and third-party partners, executing progress across multiple project streams simultaneously. You will launch new

About the Role OpenAI’s Industrial Compute organization is responsible for ensuring our compute infrastructure scales efficiently to support millions of users and increasingly sophisticated AI models. We’re looking for a Data Scientist to partner closely with Capacity Systems Engineering, Infrastructure, Product, and Research to optimize inference capacity across our global GPU fleet. This role combines statistical modeling, large-scale data analysis, forecasting, and systems thinking to drive critical decisions around infrastructure investments, performance-efficiency trade-offs, and customer experience. You’ll transform complex operational data into actionable insights that directly influence how OpenAI allocates and scales one of the world’s largest AI compute environments. Key Responsibilities Build statistical and machine learning models to profile and improve GPU utilization, latency, throughput, and overall fleet efficiency. Develop forecasting models for inference demand across products, regions, and model families. Analyze production workloads to identify latency bottlenecks and capacity constraints, highlighting optimization opportunities. Partner with Capacity Systems Engineering to inform infrastructure planning and long-term GPU investment strategies. Design experiments and simulations to evaluate scheduling policies, serving strategies, and infrastructure tradeoffs. Build dashboards and operational metrics that enable leadership to make data-driven capacity decisions. Collaborate with Product, Research, Finance, and Infrastructure teams to align compute planning with business growth and model roadmaps. Communicate technical findings clearly to both engineering teams and executive leadership. Qualifications MS or PhD in Statistics, Computer Science, Operations Research, Applied Mathematics, Economics, or related quantitative discipline (or equivalent industry experience). 5+ years of experience working in the infrastructure data science space. Strong ex

About the team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform. We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels. About the role We’re looking for a Product Marketing Manager, Advertising to bring together advertiser insights, market understanding, and product knowledge to shape positioning, inform product priorities, and deliver go-to-market initiatives that drive adoption and measurable business impact. You’ll work closely with Product, Engineering, Sales, and Partnerships to understand advertiser needs, translate complex AI capabilities into clear customer value, and bring new products and features to market. This role is ideal for someone who combines strategic thinking with hands-on execution, independently navigates ambiguity, and brings cross-functional partners together to deliver results. In this role you will: Define the product and marketing strategy for a component of OpenAI’s advertising business in partnership with cross-functional partners Develop a deep understanding of advertisers through customer research, market analysis, and competitive insights, identifying opportunities to improve positioning, adoption, and product-market fit. Own positioning and messaging for your product area, translating complex capabilities into compelling narratives for different advertiser audiences and use c

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform. We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels. About the Role We’re looking for a Marketing Scientist to join OpenAI’s Ads Marketing Science function. Reporting to Marketing Science leadership, you’ll be a senior individual contributor who combines rigorous measurement expertise with strong client judgment and hands-on execution. Your mission is to help OpenAI Ads prove and improve advertisers’ media performance. You’ll work with sales, partners, and clients supporting all forms of measurement including verification, attribution, incrementality, brand, marketing mix modeling (MMM), and scalable advertiser reporting, connecting sound methodology to decisions advertisers can act on. You will partner closely with Sales on key advertising accounts and with Product, Engineering, Data Science, Partnerships, Legal, and Privacy. Initial priorities include advancing incrementality measurement, helping onboard measurement partners to privacy-forward measurement workflows and integrations, and creating reusable programs, tools, agents, skills, and workflows that let sales and clients access high-quality Marketing Science support at scale. This role is based in either San Francisco or New York, and follows a hybrid schedule (Monday-Wednesday). In th

Senior Visual Designer Description - HP is seeking an exceptional Senior Visual Designer to elevate the visual experience across consumer printing products and services used by millions of customers worldwide. This role will define and deliver visual design across HP’s ecosystem, combining design excellence, strategic thinking, technical expertise, and user insight to create innovative, user-centered solutions while mentoring designers and strengthening collaboration. As a senior member of the design organization, you will apply visual design expertise, systems thinking, and customer empathy to create intuitive, engaging, and differentiated experiences that strengthen HP’s brand and support measurable business outcomes. You will work closely with cross-functional partners to help shape the next generation of connected print experiences. Core Responsibilities Visual Experience Design Create high-fidelity user interface designs for across web, mobile, and printer front-panel platforms. Develop visual concepts, layouts, illustrations, iconography, motion graphics, and interaction patterns that elevate the customer experience. Customer-Centered Design Collaborate with User Experience designers, marketing, program managers, and engineers to deliver world-class product experiences. Coordinate with development teams to ensure feasible, well-implemented design solutions. Deliver wireframes, prototypes, specifications, style guides, and other high-quality visual assets. Design Systems & Brand Excellence Contribute to HP's design systems, visual standards, and component libraries. Ensure consisten

About the Team OpenAI's Go-To-Market team helps organizations understand, adopt, and scale the use of advanced AI across their businesses. Our team brings together Sales, Solutions, Customer Success, Marketing, Partnerships, and other cross-functional leaders to support customers in deploying AI responsibly and delivering meaningful business outcomes. About the Role As an Account Director focused on Media, you will lead relationships with a select portfolio of the largest and most strategically important media, entertainment, publishing, streaming, and digital content companies. You will help these organizations apply OpenAI's technology to transform content creation, audience engagement, advertising, personalization, customer experience, employee productivity, and new AI-powered products and services. This role combines deep enterprise sales experience, executive relationship management, media industry knowledge, and technical fluency. You will work across complex, highly matrixed organizations to identify strategic opportunities, build alignment with senior decision-makers, and lead enterprise-wide adoption of OpenAI's products. You will own the full customer lifecycle, from strategic account planning and opportunity development through negotiation, deployment, consumption growth, and long-term expansion. In close partnership with Solutions, Product, Engineering, Research, and other internal teams, you will help shape OpenAI's media go-to-market strategy and establish durable relationships with some of the industry's most influential companies. In this role, you will: Manage a small portfolio of large, strategic media accounts and develop comprehensive, multiyear account plans. Build and maintain executive relationships with C-level and senior business leaders across technology, digital, editorial, content, advertising, audience development, product, data, and AI. Lead complex, enterprise-wide sales cycles involving multiple stakeholders, business units, procureme

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform. We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels. About the Role As a Product Marketing Manager, Research & Safety , you will shape how the world understands OpenAI’s frontier research and our approach to developing AI responsibly. You will establish the strategic narrative for some of the company’s most important research themes—including frontier capabilities, safety, preparedness, reasoning, and compute—and translate complex technical work into clear, credible stories for researchers, policymakers, and the broader public, working with cross-functional teams to translate that messaging and reach developers and enterprise. Working closely with Research, Safety Systems, Policy, Communications, and Product teams, you’ll lead the go-to-market strategy and messaging for major research and safety initiatives. You’ll develop narratives that build trust, translating technical concepts into tangible artifacts and messaging, drive industry understanding of emerging evaluation frameworks, and help communicate OpenAI’s unique perspective on responsible frontier AI development. You’ll also identify creative and non-traditional ways to bring these stories to the audiences that matter most. In this role, you will: Establish the strategic narrative f

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

We're looking for an individual to own, evolve, and grow the Team TaylorMade Rewards program across our eCommerce business within our largest market. In this role you will be the program's day-to-day champion — owning commercial execution, shaping strategy, driving member engagement and owning optimization of points while partnering cross-functionally to make loyalty a genuine competitive advantage. This is a high-visibility, high-impact role at the intersection of data, marketing, and customer experience. US Commercial Ownership Own the US Team TaylorMade Rewards program, including earning and redemption mechanics, and member lifecycle strategy in TM’s largest market. Develop and maintain the US loyalty financial model ensuring the loyalty investment drives measurable ROI through repeat purchase rate, LTV, and contribution margin. Drive the commercial evolution — identifying new earn/burn opportunities, partnership integrations (e.g., ID.me, subscriptions), and feature enhancements. Identify and develop early access and exclusive product opportunities for loyalty members — defining eligibility criteria, coordinating with merchandising and product teams on inventory allocation, and ensuring these benefits are clearly communicated and differentiated across member tiers. Commercial Management & Execution Design and execute targeted loyalty campaigns (bonus point events, triple-point promotions, milestone rewards) tied to key product launches, seasonal moments, and tour activations. Own loyalty member automations across email, SMS, and push notifications — including trigger logic, segmentation, and messaging strategy — and track performance against key engagement metrics such as open rate, click-through rate, conversion, and churn reduction to continuously optimize the member lifecycle. Collaborate with the US retention team to build pers

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary At Aetna, our health benefits business, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Combining the assets of our health insurance products and services with CVS Health’s unrivaled presence in local communities and their pharmacy benefits management capabilities, we’re joining members on their path to better health and transforming the health care landscape in new and exciting ways every day. Aetna is recruiting for an AVP, Chief Medicare Officer who has Medicare market specific P&L accountability for the IVL/DSNP products in Georgia, Alabama, Mississippi, Louisiana, and Arkansas, supporting Sales and customer experience agendas in market as well as Go-To Market planning and acquisition cost. This position is the leader for market performance, cost structure and local execution of medical costs management, compliance, and revenue integrity efforts for all Medicare Advantage products (inclusive of collaborating with the Employer Group team for EGWP products to achieve sales and client satisfaction goals) in collaboration with corporate teams. The Chief Medicare Officer will drive local product strategy and local market intelligence, be responsible for achieving target market position, market share growth, and drive cost structure reduction (SAIs) in collaboration with Medicare segment leadership, the mar