Application Support Analyst Jobs

Sigmoid empowers enterprises to make smarter, data-driven decisions by blending advanced data engineering with AI consulting. We collaborate with some of the world’s leading data-rich organizations across sectors such as CPG-retail, BFSI, life sciences, manufacturing, and more to solve complex business challenges. Our global team specializes in cloud data modernization, predictive analytics, generative AI, and DataOps, supported by 10+ delivery centers and innovation hubs, including a major global presence in Bengaluru and operations across the USA, Canada, UK, Netherlands, Poland, Singapore, and India. Recognized as a leader in the data and analytics space, Sigmoid is backed by Peak XV Partners and has consistently received accolades for innovation and rapid growth. Highlights include being named a ‘Leader’ in ISG’s Specialty Analytics Services for Supply Chain (2024), a two-time ‘India Future Unicorn’ by Hurun India, and a four-time honoree on both the Inc. 500 and Deloitte Technology Fast 500 lists. Technical Lead – Data Engineering As a Technical Lead, you will be responsible in building a highly-scalable and extensible big data platform that provides the foundation for collecting, storing, modeling, and analyzing massive data sets from multiple channels. This position reports to Engineering Manager. Responsibilities: Align Sigmoid with key Client initiatives Interface daily with customers across leading Fortune 500 companies to understand strategic requirements Connect with VP and Director level clients on a regular basis. Travel to client locations Ability to understand business requirements and tie them to technology solutions Facilitate in Technical Aspects Design, develop and evolve highly scalable and fault-tolerant distributed components using Big data technologies. Excellent experience in Application development and support, integration development and data management. Provide technical leadership and manage it day to day basis Guiding developers

Citibank, N.A. seeks an Applications Development Tech Lead Analyst for its Tampa, Florida location. Duties: Responsible for source code review to ensure it satisfies good coding practice. Coordinate all communication between tech team and Ab Initio vendor, including scheduling and chairing weekly meetings. Responsible for reconfiguration and reengineering to optimize performance. Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design. Prepare reports or correspondence concerning project specifications, activities, or status. Confer with systems analysts, engineers, programmers and others to design systems and to obtain information on project limitations and capabilities, performance requirements and interfaces. Manage the hardware infrastructure and monitor the performance metrices E2E. Identify areas of growth need and proposal scale up activities. Execute on scale up activities by submitting procurement requests, manage regular calls with the deployment team and plan go live/switch activity. Develop shell scripting code base to support the job executions, interactions between systems. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols. Requirements: Requires a Bachelor’s degree, or foreign equivalent in Information Technology, Engineering (any) or related field and 6 years of progressively responsible, post-baccalaureate experience as a Software Engineer, Associate Director – Data Engineering, Senior Consultant, Data Specialist, Assistant Systems Engineer or related position involving gathering new business requirements, architecture, analysis, estimation, design, implementation, and leading a team of software developers and software development. 6 years of experience must include: Experience with AbInitio Data Processing (SME), Data Modeling

Role: Application Reliability Engineer Location: Gurgaon Who we are Graviton Research Capital is a privately funded quantitative trading firm striving for excellence in financial markets research. We trade across a multitude of asset classes and trading venues using a diverse range of concepts, from time series analysis and stochastic models to machine learning and statistical inference. We analyse terabytes of data to identify pricing anomalies and drive innovation in financial markets. Key Responsibilities and Deliverables The ideal candidate will possess a strong background in technical support, with a passion for problem-solving and a commitment to excellence. As an Application Reliability Engineer, you will be responsible for: Monitor production services and respond quickly to alerts, incidents, and outages to ensure smooth operation and minimal downtime. Monitor trading systems and infrastructure., Triage issues across trading support services, databases, and infra; escalate and coordinate with the right owners, and drive root-cause analysis and ensure fixes are implemented for long-term stability. Serve as the first line of defense for trading operations. Proactively identify, address recurring issues, and build automation to reduce manual intervention. Improve observability by enhancing monitoring, logging, and alerting systems. Develop and maintain operational runbooks and SLO/SLA metrics. Eligibility and Required Skills Possess a degree in a highly analytical field, such as Engineering, or Computer Science 2-5 years of experience in Python, Shell/Bash scripting. Experience with Linux and shell/bash online tools. Hands-on experience with databases (SQL, NoSQL) Strong problem-solving and analytical skills Excellent communication skills Ability to remain calm and analytical under production pressure Good to have: Familiarity with monitoring/alerting stacks (Prometheus, Grafana, ELK, etc.) Familiarity with distributed messaging (Kafka) and caching systems (Red

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The Senior System Analyst is an individual contributor within Enterprise Technology responsible for the configuration, release management, and operational support of Zip, our procurement and intake platform. As a Sr. Systems Analyst - Procurement you will report to the Sr. Manager of HRIS. You will partner with multiple teams, including Sourcing, Accounts Payable, Finance, Legal, and Enterprise Applications. Your partnerships will ensure Zip remains stable, well-governed, and aligned with Workday and other SaaS financial applications. This is a hybrid role based in our New York City headquarters. You can typically expect to come into the office 3 days/week. Responsibilities: Manage Zip configuration, including workflows, fields, validations, permissions, and company settings Manage Zip release cycles (monthly and ad hoc), including reviewing release notes, assessing impact, advising business, coordinating testing, and promoting changes from sandbox to production Administer user roles and permissions in Zip to ensure appropriate access, segregation of tasks, and compliance with governance and security standards Partner with Sourcing, Accounts Payable, Finance, and Legal to translate requirements into Zip configuration changes Evaluate and resolve Zip support requests, defects, and small enhancement Follow our SDLC and change control procedures to guarantee proper configuration, testing, validatio

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. Datadog’s Revenue Operations & Finance team is in a phase of dynamic growth, committed to relentless enhancement and strategic problem-solving to drive business success. The Sales Revenue team at Datadog is instrumental in fueling our rapid growth trajectory. Collaborating seamlessly across various departments, we offer comprehensive commercial, operational, and analytical support to drive Datadog's business and Sales organization forward with unparalleled efficiency and agility. In this pivotal role, you will thrive within an inclusive environment, collaborating closely with a diverse array of talented individuals who share a deep passion for innovation.Your primary focus will involve tackling intricate business challenges in tandem with Sales Leadership, Finance, Growth, GTM, Operations, and other essential stakeholders, fostering seamless synergy and driving impactful outcomes. We are seeking a highly skilled Sales Revenue Analyst to join our team in Boston, MA or New York, NY. Your role will involve providing critical support and vision to our revenue team by overseeing the meticulous calculation of global sales team commissions and accurate recognition of new business revenue as we strategically expand into new markets and drive revenue growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings t

About Datadog: Datadog is the essential monitoring and security platform for cloud applications. We bring together end-to-end traces, metrics, and logs to make your applications, infrastructure, and third-party services entirely observable. These capabilities help businesses secure their systems, avoid downtime, and ensure customers are getting the best user experience. The Team: Datadog's Finance team collaborates with teams across the organization, providing commercial, operational and analytical support to ensure that Datadog's business continues to scale rapidly and efficiently. The Opportunity: Strategic Finance partners with the business to analyze key financial and operational drivers across the company in order to support the business’ growth and success. As an analyst supporting revenue, you will manage and refine key financial models and data, help create our annual financial targets, and work directly with operational leaders across multiple functions to support execution against our goals. Your work will be highly cross-functional and play a pivotal role in connecting the dots across the organization through a financial lens, ensuring operational alignment and informing decision making. What You’ll Do: Manage financial forecasts and analyses that may include revenue, ARR, customers, product, and cash flow - translating insights into recommendations for senior leaders Partner with senior business leaders across various departments, such as go-to-market (GTM) and Product to track performance and assess trends Work with finance management on quarterly Board materials, including coordination and consolidation across stakeholders Partner with the Accounting team for monthly / quarterly flux analysis and financial close items Assist in planning and budgeting cycles, ensuring consistency in tools, templates, and processes across the organization Become proficient with various financial planning and business intelligence (BI) tools, including but not

About Datadog: Datadog is the essential monitoring and security platform for cloud applications. We bring together end-to-end traces, metrics, and logs to make your applications, infrastructure, and third-party services entirely observable. These capabilities help businesses secure their systems, avoid downtime, and ensure customers are getting the best user experience. The Team: The Financial Planning & Analysis (FP&A) team analyzes company financial data (revenue, customers, headcount, expenses, etc.) in order to support the business’ growth and success. Within FP&A, the R&D Finance team enables the financial strategy behind Datadog’s Engineering and Product organizations. We partner directly with technical leadership to drive decision-making around our most critical investments. The Opportunity: As a part of the R&D Finance team, this person will be key in supporting our product and engineering leadership team. Reporting to the Senior Manager, you will help create our annual budget and financial targets and work with operational leaders to support execution against our goals. Your work will be highly cross-functional and strategic, and you will play a pivotal role in connecting the dots across the organization through a financial lens, in order to help ensure operational alignment and inform decision making. What You’ll Do: Partner with senior business leaders to manage their departmental budgets on a regular basis, including but not limited to the company’s co-founder and CTO Manage financial forecasts and analytics, which include data across revenue, customers, product, company expenses, and headcount / workforce. Help manage significant portions of the company’s spend, including but not limited to AI and GPU spend across the company. Work on trend, ROI, and profitability analyses on both product and customer levels to support data-driven decision making Work with finance management on quarterly Board materials, including coordination

Opportunity Overview: The Cohere IT team administers systems with a holistic approach and is responsible for the study, design, development, implementation, support, and management of telecommunications and computer-based information systems and software. Providing support to our colleagues who utilize Cohere Health systems in their day-to-day responsibilities and operations is a key function of the IT team.It is our aim to ensure a friendly working environment while scaling solutions to provide secure and efficient technology to all Cohere employees. IT is the backbone of our business, the underlying structure that reinforces Cohere’s growth, and propels this world-class organization to perform at the highest levels.The Cohere IT team is currently seeking an Information Systems Specialist to be part of the day-to-day frontline that provides, supports, and maintains the availability of services and infrastructure within the company’s corporate environment.Desktop Support Technicians are responsible for learning, maintaining, and documenting information pertaining to systems, software, applications, and processes used across the organization. All internal support requests are their responsibility to respond to or escalate to Systems Administrators, as necessary.Last but not least: The ideal candidate will thrive in a fast-paced startup with the ability to wear many hats while prioritizing customer focus. People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. What you'll do: Work within Cohere’s established standards, procedures and guidelines in delivering service to staff Fulfill service requests in a highly customer-service oriented manner Monitor, respond to, and escalate service issues in a timely manner

Trade Surveillance Analysts Location: Glasgow (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: 3 x Permanent and 2 x 12 month FTC Play a key role in delivering critical Corporate Actions operations that support global financial markets. The Role We're looking for a Analyst to join our Finance, Risk, Regulatory & Financial Crime practice, supporting a leading global financial institution within Trade Surveillance. You'll work within a fast-paced environment where attention to detail, collaboration, and continuous improvement are key to delivering operational excellence. What You'll Do Manage the end-to-end processing of corporate action income events across equity and fixed income products, ensuring accuracy throughout the event lifecycle. Review and reconcile payables, receivables, ex-date, record date and payment date activity while investigating and resolving outstanding claims. Partner with traders, counterparties and internal stakeholders to resolve exceptions, identify P&L impacts and support operational delivery. Identify opportunities to improve controls, enhance processes and contribute to change initiatives alongside project teams. Support mandatory corporate action events and tax reclaim activities while escalating risks or issues where appropriate. What We're Looking For Good understanding of financial markets and products Strong financial background in finance or economics Ability to manage multiple priorities, meet tight deadlines and maintain exceptional attention to detail in a dynamic environment. Strong communication skills with experience building effective relationships across trading desks, operations, counterparties and clients. Good working knowledge of Microsoft Office applications and an understanding of regulatory and operational controls, including CASS. Bonus Points For Experience using Easyway, Gloss or Broadridge BPS. Knowledge of Repo and Securities Lending activities. Experience sup

The Sr. Enterprise Applications Analyst, Order Management owns the health and evolution of TaylorMade's Oracle EBS Order-to-Cash platform across global operations. This role translates business requirements into scalable O2C solutions, partnering with Sales, Operations, Finance, and Supply Chain to keep systems aligned with commercial goals. Reports to the Solution Architect, ERP Applications. Essential Functions and Key Responsibilities Configure and maintain Oracle OM module setups: order types, transaction types, workflow assignments, hold definitions, pricing rules, and shipping parameters. Deliver end-to-end O2C support spanning Order Entry, Pricing, Scheduling, Shipping Execution, and Receivables integration, including inbound and outbound EDI order flows. Gather and document business requirements using Oracle AIM methodology; translate into functional specifications for technical development. Analyze current-state processes, quantify gaps, and design Oracle-standard solutions that deliver measurable efficiency gains. Develop and execute test plans for functional, SIT, and regression scenarios; perform root cause analysis on production defects. Support Oracle EBS integrations with third-party systems including WMS, 3PL, and EDI platforms across O2C processes. Create and maintain functional design documents, configuration workbooks, and end-user training materials. Knowledge and Skills Requirements Deep functional expertise across Oracle EBS O2C modules: Order Management, Advanced Pricing, Configurator, ATP/Global Order Promising, Shipping Execution, Inventory, and Receivables. Functional understanding of RICEW object design and O2C-adjacent integration architecture. Strong analytical and problem-solving skills with attention to detail. <

About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. The Team: The Financial Planning & Analysis (FP&A) team analyzes company financial data (revenue, customers, headcount, expenses, etc.) in order to support the business's growth and success. Within FP&A, the R&D Finance team enables the financial strategy behind Datadog's Engineering and Product organizations. This role sits specifically within hosting cost and cloud margin reporting, reporting directly to the FP&A Manager who owns hosting cost analysis, cloud gross margin modeling, and forecasting. The Opportunity: As the first dedicated analyst hire supporting Datadog's hosting cost and cloud margin function, you will own key components of the recurring reporting, close, and forecasting processes that provide visibility into one of Datadog’s largest and most strategically important cost areas. You’ll partner closely with Engineering, FinOps, Capacity Planning, and Vendor Management through a financial lens, with a clear growth path into broader cloud finance and FinOps scope as you build fluency in the space. What You'll Do: Partner with FP&A leadership to manage recurring forecast updates, review cycles, and board-ready materials. Help manage portions of the recurring hosting close, including savings reporting, cost allocation, and key operational drivers. Assist in maintaining the hosting forecast models across Excel and Pigment. Participate in recurring review cadences with FinOps and Engineering partners to align on capacity planning, savings plan coverage, an

Procurement Analyst (Procurement Analyst-General) Company: The Boeing Company Boeing Defense, Space & Security (BDS) has an exciting opportunity for an Experienced Procurement Analyst (Level 3) to join our dynamic Chinook team in Ridley Park, Pennsylvania . Position Responsibilities: Defines, designs, plans and deploys internal/external projects Develops processes and tools to measure key performance indicators Extracts, analyzes and prepares reports to measure key supplier and internal performance-to-plan Develops, documents and implements processes and systems in support of company goals Supports the development and implementation of strategies Identifies and implements improvements to streamline and automate process flows Distributes, updates and tracks procurement plans for supply chain integration and procurement analysis Assesses and reports compliance to internal/external stakeholders Develops risk mitigation plan This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. Shift: This position is for 1st shift. Basic Qualifications (Required Skills/Experience): More than 5 years of experience using all the following Microsoft Office Applications (Word, Excel and PowerPoint. More than 5 years of experience working with analytics, data and spreadsheets to build presentations and make recommendations Experience supporting deliverables for both internal and external customers. More than 5 years of experience working across multiple business units and interfacing with k

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

The Managed Services Analyst II role delivers excellent customer service to both internal and external clients, assisting them with GHX products or services. This role supports administrative processes and tasks in support of team objectives. This position requires effective time management skills, thorough attention to detail, and a high level of integrity. Principle Duties and Responsibilities: Support accounts as the operational point of contact between customers and internal service delivery teams. Analyze dashboards compiling account health, service utilization, and operational metrics to report insights and support customers, aimed at improving their overall account health and experience. Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers when beneficial — while applying working knowledge of internal and external processes. Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions; identify and escalate repetitive issues, and resolve escalations as required. Proactively maintain and contribute to team reference materials. Train and mentor MSA I team members on customer communication and engagement standards. Support increased adoption of GHX's recommended practices through daily customer interactions. Required Skills: Ability to recognize problems, gather information, and escalate to leadership when necessary. Internet savvy and computer literacy with proficiency in Microsoft Office applications. Must be able to follow documented process and be detail oriented. Strong accountability and integrity due to sensitive nature of information. Strong customer support skills. Clear and effective verbal, written, and presentation skills. Ability to regularly meet or exceed KPI and QA standards. Ability to grow and adapt to changing guidelines or processes. Ability to prioritize, multitask, and carry out projects correctly in a timely manner.

Who We Are At OKX, we believe crypto will help reshape the future and contribute to greater individual freedom. OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions of customers access to crypto trading and decentralised applications. OKX is also trusted by institutions seeking secure access to crypto markets and is supported by its Proof of Reserves programme. Across our global offices, we are united by three core principles: We Before Me, Do the Right Thing, and Get Things Done. These values shape how we work and help us create a collaborative, rewarding and diverse environment for every OK-er. About the Team The Compliance function is responsible for promoting a strong compliance culture and supporting the safe, sustainable growth of OKX. We are a team of risk-minded problem solvers who advise the business on regulatory obligations, conduct expectations and enterprise risks. OKX Europe Markets Limited operates within a significant EU regulatory perimeter as a MiFID II investment firm authorised under the Investment Services Act (Cap. 370), providing dealing on own account and execution of orders on behalf of clients on a matched-principal basis, together with trustee, custodian and nominee services, across the EEA on a cross-border services passport. Our product range includes crypto-asset perpetuals and expiry futures, single stock and ETF-linked futures, commodity futures and crypto-asset options, and is expanding into money market fund and structured product offerings. About the Opportunity As the Senior Compliance Analyst for OKX Europe Markets Limited, you will deliver the day-to-day operational compliance work of a fast-growing MiFID II investment firm: financial promotions review, complaints administration, regulatory and trade reporting support, monitoring testing and the firm's regulatory registers. This is a high-volume, execution-focused role. The function reviews in the order of seventeen pieces of marketing and promotiona