Business Analyst in Hong Kong

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress a

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are hiring a Customer Delivery Manager based in Hong Kong for the APAC Market. Customer Delivery Manager is a key stakeholder at Horizon Software, she/he acts as a link not only between customers and the company but also between various teams, including Sales, Legal, Account Managers, Product Owners, Product Experts, Client Services and Engineering teams. Your day to day? Pre-sale phasis: Assist presales Define scope and deliver project definition Write specs / requirements, involve product experts & product owners when needed Provide Timeline & Budget with Managed Services (one off and recurring cost) Client onboarding: Work closely with Horizon teams to identify gaps & implementation risks in early project phases, Get UAT Sign Off for Project Delivery / Onboarding Communicate internally about project progress to Sales and Management teams Ensure that projects are delivered in respect of deliverables in respect of contract (SLA), budget and quality standard, deliver reports and follow-up (budget, structure, planning, resources) Follow-up Software Onboarding (after integration by engineering): gather client's feedback on Initial Install Measure client technical satisfaction through onboarding and client sign off once Live Run and other tasks: Gather client requests and manage the workflow of tickets in our tracking tool (escalation if needed) Give visibility to clients on delivery plans for bug fixes and new

Crypto.com is seeking a CRM Manager to lead the strategy and execution of cross-channel communications across our product verticals. Key functions will include driving platform retention, engagement, onboarding, and usage metrics, via channels including but not limited to push notifications, email, in-app etc. The CRM Manager will work closely with Marketing, Product, Creative, Legal, Compliance, and MarTech teams to deliver campaigns that are timely, compliant, and audience-right. The CRM Manager must demonstrate a deep understanding of the company's products and the customer lifecycle, identify consumer touchpoints, and develop actionable strategies to meet business objectives and customers' needs. The ideal candidate should possess strong leadership and communication skills, be highly organized and detail-oriented, embrace AI as a force multiplier, and be capable of managing multiple projects and workstreams simultaneously in a fast-moving, cross-functional environment. Responsibilities Own lifecycle CRM strategy across product verticals, driving engagement, retention, onboarding, and reactivation through targeted campaigns and personalized experiences. Design and execute end-to-end marketing automation — from segmentation and journey architecture through to delivery, measurement, and iteration — across email, push, in-app, and in-browser channels. Develop deep ownership of the CRM tech stack — including segmentation logic, channel configuration, data flows, and automation architecture — to operate effectively and surface improvement opportunities. Partner with the MarTech team to build and maintain API-based triggers, data integrations, and real-time event pipelines that power scalable, data-driven campaign delivery. Write and maintain HTML/CSS for email and in-browser templates, ensuring consistency with brand guidelines, responsive design, and cross-client rendering quality

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking for candidates based in Hongkong for our hybrid working model. As an ideal candidate, you will have: 5 to 8 years of related industry experience, ideally 2 years of experience in a customer facing role. Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience implementing scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership. Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle. The ability to travel up to 25% A Bachelor’s degree or equivalent work experience Placeholder for req

About the Role As our Digital Trust and Resilience Specialist you will lead and perform technology risk assessment and security compliance activities central to our global operations. You will coordinate annual IT internal and external audit programs, including ISO and SOC 2 certifications across our key markets. These certifications are critical to accelerating customer onboarding and streamlining annual regulatory audits worldwide. You will also run mandatory employee security awareness training globally, and drive the automation of evidence collection to improve efficiency. In this role, you will identify compliance gaps, support remediations, and provide technical guidance across all business units. AI is fundamental to how we work. In this position, you will help us build AI automations, workflows, and agents to boost the efficiency of Digital Trust & Resilience operations. You do not need to be an AI researcher. You just need to understand compliance risks and have a drive to learn and apply AI tools. Responsibilities: Coordinate and perform annual IT internal audits and external audits for ISO and SOC 2 certifications across global markets, ensuring certifications are maintained to support customer and partner onboarding and regulatory audit readiness Run global, regulator-mandated employee security awareness and compliance training campaigns, including tracking, reporting, and continuous improvement Automate evidence collection and compliance workflows to drive efficiency gains and scale operations in response to growing regulatory demands Participate in internal security and privacy assessments, external audits, compliance certifications, and risk management activities Provide complete and accurate responses to internal and third-party enquiries on security compliance Perform periodic technical, organizational, and third-party risk and control assessments, and manage remediation activities to completi

As a Customer Success Manager, you are the trusted advisor helping a high volume of customers navigate their journey on MongoDB using proactive, scalable engagement strategies initiated by health signals and journey milestones. You’ll be responsible for maximizing customer lifetime value and success for a diverse portfolio of thousands of expanding MongoDB customers, acting as a strategic connector between your customers and providing the right help at the right time to achieve their unique business goals. You’ll drive healthy adoption, customer retention, revenue realization, and advocacy at scale. You will innovate, navigate ambiguity, and build scalable programs and processes to deliver real, measurable impact where your customers need it most. We are looking for Mandarin speaking candidates who are based in Hong Kong for our hybrid working model. Key Responsibilities Customer Advisory Lead and scale effective customer onboarding by leveraging product adoption telemetry to monitor early deployment health, proactively identify and mitigate configuration risks, and guide customers through prescriptive best practices, architectures, and operational strategies that establish a strong technical foundation and accelerate time-to-value and achieve customers’ business outcomes with MongoDB Drive ongoing consumption and value realization through a mix of 1:1 and 1:many engagements (e.g., targeted campaigns, webinars, office hours), using data-driven insights to identify trends, opportunities, and risks across a broad customer portfolio and recommending optimal solutions, features, and adoption paths to achieve customers’ business outcomes with MongoDB Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage thousands of customers across various stages of maturity by leveraging 1-to-many methodologies and tools to balance individual customer impact with scalab

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a Customer Success Manager (CSM) to support our Greater China clients and help drive their success on our platform. In this role, you will own the post-go-live customer lifecycle for a portfolio of Chinese-speaking accounts, working closely with clients to drive adoption, resolve day-to-day issues, and surface opportunities for growth. You will build a solid understanding of your clients' payment flows and business needs, and use that understanding to make practical recommendations that improve their experience. You will work with both technical and business stakeholders, supporting solutioning discussions and coordinating with Product, Engineering, and Commercial teams to resolve client needs. This role is ideal for someone earlier in their Customer Success career who has a working knowledge of payments and alternative payment methods in Southeast Asia, and is comfortable managing client relationships in a fast-paced, high-growth environment. Minimum Qualifications 3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments Familiarity with payments and alternative payment methods (APMs) across Southeast Asia Experience managing client accounts, including supporting adoption, retention, and day-to-day relationship management Ability to engage confidently with client stakeholders (managers and product/technical leads) Working understanding of technical products (e.g. APIs, integr

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform. In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes. You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams. This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment. Minimum Qualifications 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell) Ability to engage and influence senior stakehold

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job At Xendit, we are looking for a Senior Implementations Manager to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform. In this role, you will own the end-to-end implementation journey — from post-sale handover through to go-live — ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations. You will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery. As the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients — including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership. This role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings. Minimum Qualifications 3–6 years of experience in onboarding

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Position Summary The Associate Digital Producer is responsible for managing the end-to-end production of digital-first visual assets, including CGI renders, generative AI content, and derivative creative executions. This role oversees a small team of digital creatives to deliver high-quality, scalable content that supports global brand and eCommerce initiatives. Reporting to the Creative Producer, the Associate Digital Producer partners closely with Creative, Photo/Video Production, and Marketing teams to ensure assets are delivered efficiently, on time, and aligned with brand standards. This role focuses on execution, workflow management, and team coordination, while supporting the evolution of digital production capabilities. Responsibilities Own digital production projects end-to-end, serving as the day-to-day point of contact for Creative, Production, and key stakeholders Plan work from creative briefs, defining scope, timelines, and deliverables, and aligning priorities to business and eCommerce needs Manage and prioritize day-to-day workflow for a project group of 4–6 digital creatives (CGI artists, designers, AI artists) Oversee creation of digital-first assets (CGI renders, generative AI imagery, and derivative executions from photo/video) Track progress, manage dependencies, and drive on-time delivery across concurrent projects Coordinate reviews and approvals, incorporating feedback efficiently while maintaining brand standards and quality Ensure proper organization, version control, and final delivery of assets;

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job Xendit is going from a Southeast Asian payments provider to a global one. Every new market we want to sell in has to exist before it can be sold in: an entity, a licence or a licensed partner, bank accounts, and live rails. This role owns that. You will help decide which markets we enter, build the case that gets them funded, choose whether we build, buy, or partner for the licence, and then run the entry end to end until the market is licensed, funded, connected, and handed over to a country commercial lead. You will do it as a repeatable playbook rather than a one-off project, so the second market is faster than the first and the fifth is faster than the second. The role sits in Financial Partnerships and reports into its leadership, with direct exposure to the CRO and CEO, who sponsor this mandate. It carries no formal authority over the functions it depends on — Legal, Compliance, Risk, Corporate Secretarial, Treasury, Product, Finance — and every timeline you own runs through them. Influence, preparation, and follow-through are the job. We are hiring this role at manager through lead level. We will scope the mandate, the market load, and the title to the person we hire rather than the other way around. Responsibilities Market intelligence: Screen and rank candidate markets on market size, regulatory openness, payment rails, competitive density, and merchant demand. Maintain a live pipeline and a decision-ready entry book per market. Business case and investment decision: Build the cost-to-

The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients. We are looking for a risk manager to join the CDNA Clearing Organisation. The position is based in Asia to give the clearing house risk coverage outside US hours, so you will be the first line of response for overnight incidents. The emphasis is on clearing risk and operations, but you will also contribute to the margin and stress-testing models behind them. You will be contributing to the building of a fast-growth trading platform with innovative, multi-asset products bridging traditional finance (TradFi) and digital markets. For all roles, we look for people who are passionate about financial market innovation, equipped with energy, act as owners, and have exemplary work ethics. Responsibilities Provide primary risk coverage during Asian and European hours, monitoring clearing member exposures and margin adequacy in real time and escalating breaches, abnormal activity, and position spikes to senior management. Oversee end-of-day settlement pricing processes and ensure the accuracy of cross-asset pricing data used for margin calculations and default management. Oversee the risk components of client onboarding and provide ongoing market, credit, and liquidity risk monitoring. Run the operational risk controls of the clearing house: guaranty fund and financial resource sufficiency, collateral eligibility and haircuts, and clearing member position limits and reportable thresholds. Calibrate and execute stress testing and reverse stress testing of clearing member portfolios, and support default management drills and the associated reporting. Design business requirements for clearing risk monitoring, including the daily risk pack for management. Manage and respond to regu

A Career with Point72's Office of the Administrative Team We are looking for an Administrative Assistant to provide support to our Hong Kong office. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills. The Administrative Assistant will be a valued team member and should have the ability to work independently and to handle confidential matters with discretion. WHAT YOU’LL DO Partner with leaders and teams across Investment Services to anticipate administrative needs and create efficient day-to-day workflows Manage complex calendars, meeting logistics, conference room reservations, and virtual meeting coordination across multiple time zones Coordinate domestic and international travel, including itineraries, transportation, accommodations, and schedule changes Prepare, submit, and track expense reports, ensuring timely resolution of questions and documentation needs Serve as a trusted point of contact for internal and external stakeholders, route requests, and follow up on open items Support team onboarding, office coordination, and employee experience initiatives in partnership with relevant business functions Handle confidential information with discretion while maintaining accurate records, materials, and communications Assist with ad hoc projects that support Investment Services priorities WHAT’S REQUIRED 3+ years of experience managing calendars, travel, expenses, meetings, and daily logistics for professionals or teams Strong written and spoken English, with the ability to communicate clearly and professionally Proficiency with office productivity tools, including email, calendar, spreadsheet, document, and presentation applications Strong organizational skills and attention to detail when managing competing priorities, deadlines, and follow-up items Ability to exercise sound judgment, protect sensitive information, and resp

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Purpose of the Role: The Hasbro Global Supply Chain Team manages a spend of USD1.3 billion of which $0.8 billion is ex-factory cost across a portfolio of brands (Action Brands, Games, Play Doh, Fashion, Preschool and Sports Action) and Directed Material Categories (Packaging, Resin, Play Doh materials, Tooling, and other key materials). The Global Supply Chain Team is accountable to plan, source, make and deliver Toys & Games to Hasbro quality & safety standards, on Time & in Full and at competitive costs through a global supply network of contract manufacturers, material suppliers, test-labs, model-shops, and toolmakers. For the assigned Directed Material (Packaging & Paper), the job holder defines, deploys and implements the Directed Materials sourcing strategy & establishes a world class materials supplier network, focusing on the business and Supply Chain requirement in terms of competitiveness, resilience, supply agility, sustainability, and innovation. The job holder is accountable to bring Hasbro Directed Material Sourcing Strategy to the next level incl. aggressive roadmap to leverage scale, mitigate risks, localize, protect quality/safety/availability, innovation. This highly strategic and collaborative leadership role requires to partner with, and influence key stakeholders across Global Supply Chain, Product Development, and Quality Assurance. This Sourcing Manager (Packaging & Paper) reports to the Senior Director, Commodity Management. Key Responsibilities: Define an ambitious key materials roa

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. Here’s the bit about us: Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O. As of January 2026, we serve over 2400 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world’s highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale Here’s the bit about the opportunity: This team focuses on expanding Fireblocks’ footprint across banks and large regulated financial institutions throughout the APAC region. This is an individual contributor role responsible for driving enterprise-level sales in one of Fireblocks’ most strategic verticals. You’ll work closely with internal teams across Sales Engineering, Business Development, Product, and Marketing to deliver innovative digital asset solutions to traditional financial in