Business Process Consultant Jobs

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Business Value Consultant for Agentic AI, you will help strategic customers turn ambitious AI deployments into measurable, defensible business outcomes. You will connect the value promised during the sales process to the data generated after launch—establishing baselines, defining success metrics, building dashboa

Sr. Consultant - Enterprise Risk Advisory Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Primary Responsibilities:

Change Management Consultant Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Help clients turn complex transformation into change that people can understand, adopt, and sustain. The Role At Capco, we help our clients navigate complex business and technology transformations. Our consultants work alongside client teams to solve critical challenges, enable meaningful change, and deliver sustainable business outcomes. As a Change Management Consultant , you’ll work at the intersection of people, process, and technology, supporting organizations as they prepare for, adopt, and sustain change across large-scale transformation initiatives. You’ll take ownership of defined change management activities and deliverables, build trusted relationships with client stakeholders, and collaborate with multidisciplinary teams in a fast-paced consulting environment. Your work may span digital and technology implementations, operating model change, process improvement, organizational redesign, mergers and acquisitions, and workforce transformation. What You’ll Do Develop and execute change management strategies and plans for complex business and technology transformation initiatives, applying Prosci methodologies and the ADKAR model where appropriate. Conduct stakeholder, change impact and readiness assessments, translating findings into practical engagement and mitigation strategies. Develop targeted communications, training and enablement activities that build awareness, understanding, commitment and adoption across impacted stakeholder groups. Partner with client leaders, managers, project teams and subject matter experts to identify change risks, address resistance and strengthen leadership alignment. Facilitate workshops, interviews and working sessions, while defining and tracking change readiness, engagement, adoption and effectiveness measures. What We’re Looking For Bachelor’s degree in Business, Organizational Development, Human Resource

Principal Consultant - Financial Crime, Risk, Regulation and Finance Function Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. About Capco Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. We are: Experts in capital markets, banking and payments, insurance and wealth and asset management Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Resilience etc. Committed to growing our business and hiring the best talent to help us get there Focus on maintaining our nimble, agile and entrepreneurial culture Role Description We are looking to recruit Financial Crime, Sanctions and Fraud transformation candidates across different senior levels into our growing Financial Crime, Risk, Regulation and Finance capability. Successful candidates will be involved in advising on financial crime risk management and delivering transformation across AML/KYC, Transaction Monitoring, Sanctions and Fraud. The role will entail working across all types of financial institutions in the market to help them navigate and deliver against k

Help leading insurers rethink how underwriting, claims and operations work The Role Capco is growing its Insurance practice in Hong Kong and is looking for a Principal Consultant to lead transformation initiatives with major Life, Health and General Insurance clients across Hong Kong and APAC. This is an opportunity to work directly with senior insurance leaders to redesign operating models, transform underwriting and claims capabilities, modernise customer journeys, and unlock value through digital, automation, data and AI-enabled solutions. You will play a key role in shaping client outcomes, developing market propositions, and contributing to the continued growth of Capco’s Insurance practice. What You’ll Do Lead end-to-end transformation programmes across Life, Health and General Insurance clients throughout Hong Kong and APAC. Design future-state operating models, process improvements, and customer, underwriting and claims journey enhancements. Partner with senior stakeholders including COOs, Heads of Claims, Heads of Underwriting, Operations Leaders and Transformation Executives to deliver strategic change. Lead multidisciplinary teams across consulting, technology, operations, data and third-party vendors to achieve successful outcomes. Contribute to business development activities, market propositions, thought leadership and the growth of Capco’s Insurance capability. What We’re Looking For 8–12+ years of experience within consulting, insurance operations, underwriting, claims, transformation, or a related discipline. Strong understanding of insurance operating models, process optimisation, underwriting operations, claims operations and policy servicing. Proven experience delivering large-scale transformation programmes within regulated insurance environments. Ability to engage senior stakeholders and translate strategic objectives into practical, measurable delivery plans. Professional fluency in English; Cantonese and/or Mandarin language ski

Role Overview We are seeking an experienced Lead Capital Markets Consultant to lead functional consulting and solution delivery for commodities trading and risk management platform implementations. The candidate will bring deep knowledge of physical and financial commodity trading, extensive experience in Commodity Trading and Risk Management (CTRM) or Energy Trading and Risk Management (ETRM) systems, and a proven track record of delivering complex technology transformation programmes. The role involves leading business and functional workstreams, defining target-state processes and solution architectures in collaboration with technical architects, driving platform configuration and integration, and ensuring alignment between business requirements and technology solutions. The successful candidate will act as a trusted advisor to business and technology stakeholders, including traders, risk managers, operations, scheduling, finance, and senior management. They will be expected to take ownership of implementation outcomes, manage delivery risks, mentor consultants, and contribute to business development and practice growth where applicable. Key Responsibilities Commodities Domain Leadership Demonstrate comprehensive knowledge of physical and financial commodities trading across one or more asset classes, including crude oil, refined products, natural gas, power, LNG, metals, or agricultural commodities. Advise clients on end-to-end commodities trading processes, including deal capture, contract management, scheduling, logistics, inventory, valuation, risk management, invoicing, settlement, and accounting. Understand complex commodity contracts, structured deals, pricing formulas, market indices, optionality, delivery obligations, and financial instruments. Provide functional expertise across trading, middle-office, risk, operations, scheduling, and finance processes. Analyse existing operating models, identify process inefficiencies and control gaps, and recommend s

Role Overview We are seeking an experienced Capital Markets Consultant to support business transformation, regulatory change, and technology implementation initiatives across capital markets. The candidate will work closely with business stakeholders, front-, middle-, and back-office teams, technology teams, and external partners to deliver solutions that improve operational efficiency, strengthen risk management, and enhance trading and post-trade processes. The ideal candidate is a capital markets professional with 6–8 years of experience who combines strong financial services domain knowledge with consulting, business analysis, and project delivery capabilities. The candidate should be comfortable engaging with stakeholders, analysing complex business processes, translating requirements into practical solutions, and driving deliverables across multidisciplinary teams. Key Responsibilities Capital Markets Domain Expertise Demonstrate strong understanding of capital markets products, processes, and operating models across equities, fixed income, foreign exchange, derivatives, and structured products. Understand the trade lifecycle, including trade execution, confirmation, clearing, settlement, collateral management, and reconciliations. Work across front-office, middle-office, and back-office functions, depending on project requirements. Understand market infrastructure, including exchanges, central counterparties (CCPs), central securities depositories (CSDs), and custodians. Support initiatives involving trading platforms, order management systems (OMS), execution management systems (EMS), and post-trade processing platforms. Business Analysis and Consulting Engage with business stakeholders to understand business needs, pain points, and operational challenges. Conduct workshops, stakeholder interviews, process assessments, and gap analyses. Translate business needs into business requirements documents (BRDs), functional specifications, user stories, and ac

Job Title: Data Consultant – Change the Bank (CTB) About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Location - MUMBAI Years of Experience - 8 to 12 Years Role Summary Hybrid BA / Data Investigation / Delivery role on Change the Bank team. Investigates large, complex datasets to find data quality issues and control gaps, translates findings into business cases and recommendations, and drives delivery of the resulting initiatives. What You'll Do - Investigate large, unstructured datasets for trends, anomalies, data quality issues - Document data flows, lineage, business rules, critical data elements - Root cause analysis on data/reconciliation/process issues - Define business cases, scope, delivery approach

Capital Markets Regulatory Change – Consultant / Senior Consultant Location: Dallas, Texas (Hybrid) | Practice Area: Capital Markets | Type: Permanent Deliver regulatory transformation that helps financial institutions navigate complexity with confidence. The Role As a Consultant or Senior Consultant within Capital Markets Regulatory Change, you will work with leading financial institutions to deliver critical regulatory initiatives. You will collaborate with stakeholders across business and technology teams to support large-scale transformation programs, helping clients meet regulatory requirements while improving operational efficiency and resilience. What You’ll Do Support delivery of regulatory change initiatives across capital markets clients, ensuring alignment with evolving requirements Collaborate with stakeholders to analyze impacts, define solutions, and support implementation of regulatory programs Contribute to operating model design, process improvements, and post-implementation enhancements Manage workstreams, deliverables, and stakeholder communications across complex projects Support development of new business opportunities and contribute to market propositions What We’re Looking For Experience in capital markets with understanding of front-to-back functions (e.g., Front Office, Risk, Operations, Finance, Compliance) Knowledge of key products such as OTC derivatives, Fixed Income, or Equities Experience delivering regulatory or large-scale change programs within consulting or financial services Strong stakeholder management, communication, and analytical skills Ability to manage multiple priorities in a fast-paced, client-focused environment Bonus Points For Experience in regulatory-driven transformation or compliance initiatives Exposure to operating model design or architecture simplification Experience managing workstreams or leading project deliverables Ability to present to senior stakeholders across business and technology Experience co

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce V

Your challenge As a Sales Engineer, you apply your project experience and industry knowledge to devise engaging industry-specific demos and proofs of concept. You support the Business Development team as an industry advisor during the sales process and work with the Delivery Advisory team on advisory assignments for your industry. You are responsible for: Understanding and researching the competitive differentiators and unique selling points of our targeted industry solutions. Developing, fine-tuning, and managing our unique selling points and storylines for a range of products in one or more of our core industries . Showcasing your solution and industry knowledge at commercial conferences through networking and product demonstrations. Developing a set of industry-specific product demos based on your understanding of their key differentiators. Sharing input and feedback from prospects, customers, and the market at large with the Standard Demo team. Expanding the functionalities of the standard demo in coordination with the Standard Demo team. Engaging and convincing prospects and customers by presenting demos and starting the conversation. Translating customer-specific requirements into high level solution designs in close collaboration with customers and our internal competence centers. Documenting the proposed solution’s scope and project approach. Supporting the advisory team in advisory assignments within your industry. Assisting in the formulation of RFx responses with solution and industry expertise and providing marketing support. Acting as a trusted advisor towards our prospects and customers. About you Essential talents and qualifications: A Master’s or Bachelor’s degree in Operations Research, Mathematics, Programming, Supply Chain, or similar. 3-5 years of experience in supporting sales cycles. In-depth knowledge of supply chain planning processes and solutions. Advanced industry knowledge. Experience in B2B sales, ideally in enterprise soft

Your challenge As a Presales Consultant, you devise engaging industry-specific demos and proofs of concept. You support the Business Development team as an industry advisor during the sales process and work with the Delivery Advisory team on advisory assignments for your industry. You are responsible for: Understanding and researching the competitive differentiators and unique selling points of our targeted industry solutions. Developing, fine-tuning, and managing our unique selling points and storylines for a range of products in one or more of our core industries . Showcasing your solution and industry knowledge at commercial conferences through networking and product demonstrations. Developing a set of industry-specific product demos based on your understanding of their key differentiators. Sharing input and feedback from prospects, customers, and the market at large with the Standard Demo team. Expanding the functionalities of the standard demo in coordination with the Standard Demo team. Engaging and convincing prospects and customers by presenting demos and starting the conversation. Translating customer-specific requirements into high level solution designs in close collaboration with customers and our internal competence centers. Documenting the proposed solution’s scope and project approach. Supporting the advisory team in advisory assignments within your industry. Assisting in the formulation of RFx responses with solution and industry expertise and providing marketing support. Acting as a trusted advisor towards our prospects and customers. About you Essential talents and qualifications: A Master’s or Bachelor’s degree in Operations Research, Mathematics, Programming, Supply Chain, or similar. Knowledge of supply chain planning processes and solutions. Interest in B2B sales. Confident when dealing with complex customer needs and various technology use cases, and the ability to adjust quickly when speaking with prospective clients. A passion for the

Your challenge As a Sales Engineer, you apply your project experience and industry knowledge to devise engaging industry-specific demos and proofs of concept. You support the Business Development team as an industry advisor during the sales process and work with the Delivery Advisory team on advisory assignments for your industry. You are responsible for: Understanding and researching the competitive differentiators and unique selling points of our targeted industry solutions. Developing, fine-tuning, and managing our unique selling points and storylines for a range of products in one or more of our core industries . Showcasing your solution and industry knowledge at commercial conferences through networking and product demonstrations. Developing a set of industry-specific product demos based on your understanding of their key differentiators. Sharing input and feedback from prospects, customers, and the market at large with the Standard Demo team. Expanding the functionalities of the standard demo in coordination with the Standard Demo team. Engaging and convincing prospects and customers by presenting demos and starting the conversation. Translating customer-specific requirements into high level solution designs in close collaboration with customers and our internal competence centers. Documenting the proposed solution’s scope and project approach. Supporting the advisory team in advisory assignments within your industry. Assisting in the formulation of RFx responses with solution and industry expertise and providing marketing support. Acting as a trusted advisor towards our prospects and customers. About you Essential talents and qualifications: A Master’s or Bachelor’s degree in Operations Research, Mathematics, Programming, Supply Chain, or similar. 3-5 years of experience in supporting sales cycles. In-depth knowledge of supply chain planning processes and solutions. Advanced industry knowledge. Experience in B2B sales, ideally in enterprise soft

At Experient, we partner with organizations to solve complex business challenges through innovative technology and strategic consulting solutions. Our team is committed to delivering exceptional client experiences, fostering meaningful relationships and helping organizations navigate transformation in an evolving digital landscape. We value collaboration, curiosity and a results-driven mindset that empowers both our clients and our people to succeed. We are seeking an experienced UX Design Consultant to join our team. In this role, you will partner directly with clients to uncover user and business needs, and translate them into intuitive, evidence-based digital experiences across web and mobile platforms. The ideal candidate combines strong research and strategic-thinking skills with hands-on interaction design ability, is comfortable facilitating workshops and presenting to senior stakeholders and stays current with modern design tools, AI-assisted workflows and accessibility standards. Location: Atlanta, GA; Hybrid work environment. What You’ll Do Plan and conduct user research (interviews, surveys, contextual inquiry, usability testing) and synthesize findings into clear, actionable insights Facilitate design thinking workshops, journey mapping sessions and stakeholder alignment activities with client teams Translate research into sitemaps, user flows, service blueprints, journey maps, wireframes and high-fidelity prototypes Design and iterate on interaction patterns and visual solutions using tools such as Figma, FigJam and AI-assisted design and prototyping tools Partner with product managers, engineers and content strategists to define product functionality and ensure feasible, cohesive experiences Apply and advocate for accessibility standards (WCAG 2.2) and inclusive design practices throughout the design process Conduct usability and A/B testing on key interface elements (CTAs, navigation, forms, landing pages, and banners) and iterate based on findings Co

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Solutions Consultant Drive the technology evaluation stage of the enterprise sales process and act as the primary technical advisor and product advocate for Appian. Location: McLean, VA | Work Model: On-site (5 days/week) About the Team The Appian Solutions Consulting team bridges the gap between complex business challenges and cutting-edge technology. We work hand-in-hand with the sales organization to demonstrate how Appian’s platform delivers AI-Powered Process Automation and orchestrates critical enterprise workflows. Our mission is to win the trust of technical and business stakeholders alike under our SC 2.0 operating model, proving Appian's undisputed value in competitive enterprise market scenarios. The Opportunity As a Senior Solutions Consultant, you have a unique opportunity to combine technical creativity with high-level business acumen. You won't just demo software; you will architect bespoke Proof of Concepts ( POCs ) that solve the absolute biggest operational hurdles faced by Fortune 500 companies. This role gives you a direct hand in securing high-value enterprise deals, working closely with C-level executives, mentoring junior team members, and acting as a vital feedback loop to our core Product Management teams within our Enterprise-Grade Orchestration ecosystem. What You’ll Do Lead Technical Strategy: Partner directly with Account Executives to achieve defined regional sales goals and drive the technical strategy for high-value target accounts. Architect Custom Solutions: Lead the scoping, design, and delivery of high-quality, c