Critical Support Manager Jobs

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses. You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently. This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering. 🦸🏻‍♀️ What you'll do Own

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses. You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently. This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering. 🦸🏻‍♀️ What you'll do Own

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The FP&A Manager will support the end-to-end close lifecycle for our San Jose operations, driving accuracy and efficiency across journal entry preparation, reconciliations, and analysis. This role serves as a key pillar in the finance department, supporting critical month-end and year-end close activities while ensuring strict compliance with internal policies and tax regulations. As a proactive problem-solver, you will not only manage cross-functional queries and audit documentation but also identify strategic opportunities to automate workflows and streamline close processes within a fast-paced, complex organizational environment. What You’ll Be Doing Reporting directly to the Global Head of Finance, the Senior Manager FP&A will own the company's financial roadmap — from the annual operating plan and rolling forecasts to investor-grade scenario models and capital markets presentations. Critically, this person will also serves as the primary financial content author for investor-facing materials and investor engagement, working alongside the Global Head of Finance, CFO, and CEO to articul

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Accounting Manager will support the end-to-end close lifecycle for our San Jose operations, driving accuracy and efficiency across journal entry preparation, reconciliations, and analysis. This role serves as a key pillar in the finance department, supporting critical month-end and year-end close activities while ensuring strict compliance with internal policies and tax regulations. As a proactive problem-solver, you will not only manage cross-functional queries and audit documentation but also identify strategic opportunities to automate workflows and streamline close processes within a fast-paced, complex organizational environment. What You’ll Be Doing Support accounting and financial reporting operations for regional subsidiaries Support month-end closing, including revenue recognition, cost allocation, and intercompany transactions for local entities, in alignment with group reporting requirements Prepare monthly, quarterly, and annual financial reports to support external audits, regulatory compliance, and internal management reporting Further develop internal control frameworks to ensure a

POSITION DESCRIPTION Title: Manager, People & Culture Employer: Tracxtion Team: People & Culture Hybrid: 3 days in-office weekly Company Overview Tracxtion is a next-generation hybrid agency network built for the evolving landscape of customer experience and brand engagement. We help brands navigate a world where traditional media and marketing boundaries have blurred. By bringing together strategy, creativity, media, digital capabilities, and AI-enabled execution, Tracxtion delivers measurable results through a hybrid approach that combines exceptional human talent with cutting-edge tools and partnerships. From AI-powered advertising and content creation to media planning, experiential marketing, and in-store retail solutions, we partner with leading brands to create innovative, scalable, and impactful omnichannel experiences. Role Overview The Manager, People & Culture plays a critical role in delivering high-quality HR support and people programming across an assigned portfolio of 3 Traction Entities. Reporting to the Senior Director, People & Culture, this role combines strategic business partnership with hands-on execution. The Manager will support leaders, managers, and employees throughout the full employee lifecycle while contributing to broader People & Culture initiatives across the organization. This role carries entity-specific accountability and requires the Manager to develop a strong understanding of each assigned agency's business, culture, workforce, and people priorities. A key component of this role is HRIS ownership. The Manager will be accountable for data integrity, workflow configuration, process standardization, and system adoption within HiBob across their assigned entities. They will ensure the HRIS is not simply maintained but actively leveraged to improve people operations, reporting, and the overall employee experience. Core

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to identify, understand, and tackle issues, analyze performance, and maximize their software and infrastructure. The Developer Platform organization is looking for a Software Engineering Manager to join our group in India. This organization develops and maintains the internal developer platform, security, compliance and audit reporting and all processes and controls that enable New Relic’s fleet of engineers to effectively release our products to customers. Developer Platform teams work across all engineering teams to implement critical projects to support our business. Our Engineering Managers are a select group of technology leaders and mentors who shape the solutions we bring to the market and foster an inclusive environment that brings out the best in people. If you have a strong technical background but you are also a person with great mentoring skills and that knows how to collaborate with multiple teams to ship great software, we would like to hear from you. What you’ll do Treat the internal developer platform as a product. Define roadmaps, manage backlogs, and prioritize features based on internal engineer needs and business objectives. Drive and contribute to our culture of operational and business efficiency:

AI at Zapier At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 8/28/2026 Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required Hi there! Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most. We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations. You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning. You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Things You’ll Do Design, build, an

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the first point of contact for our Technical Support team, the Customer Services Specialist will orchestrate the flow of inbound inquiries to ensure our global customers receive immediate, world-class assistance. You will bridge the gap between complex technical issues and rapid resolution by strategically routing requests and managing the lifecycle of support tickets. By collaborating closely with Support Engineers and Managers, you ensure that every Everpure customer feels heard and supported during critical moments. WHAT YOU’LL DO Orchestrate Incident Flow: Direct all incoming support requests across phone, email, and the Everpure portal to the appropriate engineers, ensuring high-priority issues are addressed immediately to minimize customer downtime. Manage Lifecycle Communications: Drive customer satisfaction by providing proactive status updates on open tickets, ensuring transparency and setting clear expectations for resolution timelines. Monitor Service Health: Audit the support queue by severity and priority to ensure no case falls behind, escalating critical or aging issues to Support Leadership to maintain our stringent Service Level Agreements (SLAs). Drive Operational Intelligence: Perform targeted statistical analysis on recurring support trends to help the engineering team identify root causes and improve the long-term stability of the Everpure Platform. WHAT YOU BRING Experience: A

Scale's Generative AI business unit is at the front of the industry, fueling the development of frontier AI models. As a Product Operations Manager, you will build and support the critical processes and platforms that drive our daily operations. This multi-faceted role requires a unique blend of product, operations, and analytics as we architect the future of the business. Success in this role requires the ability to translate complex requirements between technical teams and operational stakeholders, and to earn the trust of both to influence the direction of Scale’s products. You will own the ops product connection and lead our highest priority initiatives. You will: Own the connection between Operations and Product. Surfacing the needs of operators across the GenAI business, building the case for what should be built next, and shaping a product roadmap grounded in the reality of running frontier data projects Modernize operations tooling with agents. Identify which processes should be managed by agents, partner with engineering to connect tools, hillclimb the agents through evals, and redesign the workflows around them Drive our highest-priority, operations-intensive initiatives end to end, from planning through execution and adoption across the organization Partner with Product and Engineering leads to define success metrics, track how initiatives are performing, and make data-driven decisions Be the voice of the operator across Scale’s Product and Engineering teams. Provide operator context, early feedback on features, and connect with the right stakeholders to build successful products Leverage data analytics tools (SQL, Python, coding agents) to quantify the impact of operational problems, inform prioritization, and measure whether what we ship actually works Ideally, you'd have: 4+ years of experience in Product Operations, Technical Program Management, Strategy & Operations, or delivery operations within high-growth tech environments; the

Zoox’s Talent Acquisition team is looking for an agile recruiter to own full-cycle, high-volume hiring primarily for our Fleet Operations organization, while flexing to support other critical teams like Manufacturing Operations. Partnering closely with operational leaders, you will manage a diverse portfolio of technical and non-technical roles essential to our on-the-ground operations. You will serve as a brand ambassador in a fast-paced environment, trusted to drive the entire recruiting process, from qualifying requirements to sourcing and closing world-class talent, while seamlessly managing robust pipelines to fuel Zoox’s continuing growth. In this role, you will: Manage the full-cycle recruiting process with an emphasis on strong hiring manager partnership, pipeline generation, and effective candidate advocacy. Source candidates, screen resumes, and evaluate candidates to determine fit across a wide variety of operational and high-volume profiles. Facilitate interview and hiring decision-making processes with interviewers, hiring managers, and company leadership. Manage the offer process, partnering closely with hiring managers, leadership, and HR teams to close candidates. Continuously and independently seek new ways to improve both the candidate experience and the overall recruiting process, particularly for high-volume pipelines. Qualifications: 5+ years of full-cycle recruiting experience (sourcing, screening, and closing) with at least 2+ years of experience focused on high-volume or operational hiring. Proven ability to recruit for a wide range of positions, seamlessly flexing between high-volume, non-technical, and technical roles (e.g., fleet operations, manufacturing, on-the-ground support). Experience partnering directly with Hiring Managers to guide them through the talent acquisition process and effectively evaluate candidates for behavioral fit and role competencie

The Subscriptions Mission is shaping the future of how millions of people discover, purchase, and experience Spotify Premium. We build the platforms and tools that power Spotify's global subscription business, enabling new offers, pricing strategies, and commerce experiences that help our business move quickly while delivering exceptional experiences for listeners. Join the Monaco squad, where we create the internal products that enable Spotify teams to launch, configure, and manage Premium offers with confidence. From subscriptions and prepaid products to pricing updates and promotional campaigns, our tools support business-critical operations through intuitive experiences, trusted workflows, and reliable platform services. As a Senior Web Engineer, you'll develop end-to-end solutions spanning modern web applications. Working closely with engineers, product managers, designers, and business partners, you'll help create the tools that enable Spotify's global subscription business to innovate safely, efficiently, and at scale. What You'll Do Build end-to-end features across modern web applications that support Spotify's global subscription business. Create intuitive internal products that enable business teams to launch, configure, and manage Premium offers through secure, guided workflows. Develop GraphQL and gRPC APIs that connect frontend applications with distributed platform services. Design efficient database schemas, implement data migrations, and optimize application performance using PostgreSQL. Build secure, reliable, and auditable systems that support business-critical financial operations and SOX-compliant approval workflows. Collaborate with engineers across the Subscriptions Mission to evolve shared platform capabilities, improve developer experience, and increase platform reliability. Write maintainable, well-tested code while contributi

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Legal, Compliance, and Public Affairs team The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products. About the role Affirm’s Compliance team implements a compliance program that enables Affirm to proactively adhere to regulatory requirements while also identifying and addressing potential regulatory issues that may arise. As a second line of defense, Compliance proactively partners with the business to support new products, markets, initiatives, change management, issue identification and remediation plans, and assessment/monitoring of third parties. Affirm is actively seeking a Compliance Lead to support certain critical compliance management program elements. In this role, the Compliance Lead will help to administer Compliance’s Testing Program. This includes completing reviews to ensure compliance with federal/state regulations, identifying gaps and deficiencies with regulatory compliance concerns, collaborate with cross functional partners including Legal, Operations, Product, Engineering and senior management to resolve identified issues and further build out our compliance program. This role will report to the Senior Compliance Manager and will be required to work independently and cross-functionally. What you'll do Perform ongoing compliance testing and reporting on adherence to compliance program and federal/state regulatory requirements. Work closely and cross-functi

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Software Development Engineer to join our team. This is a hybrid role based in Bangalore,India reporting to the Director, Software Engineering in the Engineering department. You will join the team that built the world’s largest cloud security platform from the ground up, enabling organizations worldwide to harness speed and agility with a cloud-first strategy. With more than 100 patents and 15 million users across 185 countries, you will bring your vision to a team of experts dedicated to enhancing our multitenant architecture and global footprint. What you’ll do (Role Expectations) Designing, developing, and optimizing high-performance network system architecture and security features to support mission-critical applications Partnering with Engineering Architects, Product Managers, Solution Architects, and customers to understand complex use cases and review PRDs Authoring design

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you looking for an opportunity to join our fast paced and passionate team that supports multiple IT applications built on various technologies with continuous modernization in progress? Then read on! We are the Modern Delivery Tool Chain (MDTC) team accountable to lead continuous improvement of operations, operational automation, and high availability for tools. Our Impact: We build and enhance software applications required for mandatory reporting of Freddie Mac’s mortgage loan data to Federal Housing Finance Agency. Partner with Product and Business team members to ensure high quality product is developed and released into production. Work closely with Architecture, Stakeholders, Operations Partners, and Business Product teams to specify and refine solutions and practice. Evolve a DevOps culture to provide high quality, continuous operations, and ongoing support ensuring critical service level metrics, customer requirements and financial objective. Driver for modernization of Freddie Mac’s 5000+ customers to release small incremental changes to production at 5x pace. Your Impact: Design, build, and maintain CI/CD pipelines for microservices on AWS EKS and OpenShift, ensuring high-quality, reliable, and efficient software delivery. Implement and manage Infrastructure as Code (Terraform, AWS CloudFormation) for AWS resources, including S3 buckets, MongoDB, and PostgresDB. Manage secrets and credential storage using HashiCorp Vault, AWS Secrets Manager, and CyberArk, with a focus on security and compliance. Deploy and manage container

The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skills, along with the ability to deliver concise, actionable reporting for escalations and post-mortem reviews. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Role summary Critical Situation Management is the defining capability of this Escalation Manager role. You will lead MongoDB’s most complex and consequential customer situations, bringing calm, disciplined Incident Command to high-pressure events where technical ambiguity, business risk, and executive scrutiny converge. You will establish command and control, mobilize the right cross-functional responders, and maintain a clear operating rhythm from situation declaration through mitigation, recovery, closure, and follow-through. At the same time, you will directly manage customer confidence and executive expectations, translating