Customer Programs Manager Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Technical Program Management team The Technical Program Management team at Affirm operates at the intersection of strategy, product, and engineering execution. We are versatile operators and trusted strategic partners who drive complex initiatives, design our planning engines, and architect operational frameworks that power the technology behind Affirm's business. Guided by our commitment to putting the customer first and pushing the envelope, we elevate how teams collaborate, resolve critical tradeoffs, and turn high-level vision into scalable reality. About the role We're looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility planning programs for our teams and help streamline our processes for building and delivering great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our business and technology process management practices need to scale with it. In this role, you will work closely with engineering, product, analytics, and other cross-functional teams to align efforts with goals, identify opportunities for improvement, and drive change initiatives. What you’ll do Drive complex, multi-disciplinary, and highly visible transformation & operational programs in service of our team’s mission to deliver honest financial products that improve lives Coordinate and collaborate with cross-functional stakeholders across the company to drive alignment on strategy, priorities, and key decisions. Implement lean processes and drive towards better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement Establish and run data-driven oper

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Technical Program Management team The Technical Program Management team at Affirm operates at the intersection of strategy, product, and engineering execution. We are versatile operators and trusted strategic partners who drive complex initiatives, design our planning engines, and architect operational frameworks that power the technology behind Affirm's business. Guided by our commitment to putting the customer first and pushing the envelope, we elevate how teams collaborate, resolve critical tradeoffs, and turn high-level vision into scalable reality. About the role We're looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility planning programs for our teams and help streamline our processes for building and delivering great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our business and technology process management practices need to scale with it. In this role, you will work closely with engineering, product, analytics, and other cross-functional teams to align efforts with goals, identify opportunities for improvement, and drive change initiatives. What you’ll do Drive complex, multi-disciplinary, and highly visible transformation & operational programs in service of our team’s mission to deliver honest financial products that improve lives Coordinate and collaborate with cross-functional stakeholders across the company to drive alignment on strategy, priorities, and key decisions. Implement lean processes and drive towards better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement Establish and run data-driven oper

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Responsibilities: Responsible for driving strategic sourcing initiatives, managing supplier relationships, and optimizing costs across various indirect categories, including Mapping, Customer Platforms, and Identity and Integrity. Negotiate complex contracts, deliver savings, manage stakeholder relationships, build category strategies, and implement sourcing best practices. Drive continuous improvement initiatives and strategy, leveraging technology and data analytics to enhance sourcing effectiveness. Lead the end-to-end procurement process, including market analysis, RFx development, supplier evaluation, and contract negotiation. Experience: Bachelor's degree or foreign equivalent in Supply Chain Management, Business Administration, Engineering, or related field. 3 years of experience in job offered, procurement, or related occupation. At least three (3) years of experience with strategic technology sourcing, with a focus on indirect categories. At least three (3) years of experience with procurement technology platforms, analytics tools, and Google Workspace. Experience with analyzing and interpreting data, and making data-driven decisions. Experience with project management, including leading multiple projects simultaneously. Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Riders

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Paytm is looking for an experienced, dynamic and experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes. Expectations/ Requirements: -6+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains. -The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives. -Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures. -Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules. -Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development. -Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives. -Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas. -Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness. -Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms. -Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements. Must Have: -Should have good

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Sales or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Execute renewal processes with a focus on expansion and long-term partnership development Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 3-5+ years in a quota-carrying Sales or Account Management role managing a mid-market book in SaaS or developer tools Proven ability to expand product

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU The mission of the Global Go to Market (GTM) Enablement team is to empower Box's customer-facing teams with the knowledge, skills, and tools they need to win. As our Sales Productivity Manager , you will sit at the intersection of business strategy, data-driven skill diagnostics, and modern learning design. In this role, you will translate strategic company priorities into practical, high-impact enablement programs for Box Account Executives. Leveraging seller performance data, CRM analytics, and cross-functional partnerships across Sales, Enablement, and Operations, you will build and execute skills-based curricula, world-class onboarding paths, and interactive practice labs. By integrating AI-first tools and establishing rigorous

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU The mission of the Global Go to Market (GTM) Enablement team is to empower Box's customer-facing teams with the knowledge, skills, and tools they need to win. As our Sales Productivity Manager , you will sit at the intersection of business strategy, data-driven skill diagnostics, and modern learning design. In this role, you will translate strategic company priorities into practical, high-impact enablement programs for Box Account Executives. Leveraging seller performance data, CRM analytics, and cross-functional partnerships across Sales, Enablement, and Operations, you will build and execute skills-based curricula, world-class onboarding paths, and interactive practice labs. By integrating AI-first tools and establishing rigorous

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are seeking a Global Senior Manager of Leave of Absence to join our team in a hybrid capacity—based out of our Santa Clara, CA or Bellevue, WA offices (in-office Tuesday–Thursday)—or as a Remote (US) team member. Reporting directly to the AMS Director of Benefits within the Total Rewards department, you will serve as the strategic architect and hands-on operational lead for our global leave, time off, and disability programs. In this high-impact role, you will design, implement, and scale leave policies and processes tailored for a diverse, rapidly growing global workforce. Your mission is to ensure our programs remain highly market-competitive and legally compliant, while championing an "employee-first" philosophy that deeply reflects our core values. What you’ll do (Role Expectations) Design and standardize global leave frameworks that balance statutory requirements with company benefits, serving as the lead SME for

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We're looking for a strategic, creative, and highly collaborative Account-Based Marketing Manager to craft and scale ABM programs across priority accounts in the Americas. This role sits at the intersection of marketing, sales, and customer success — owning high-impact campaigns, with a focus on technical and business decision-maker engagement, compelling storytelling, and pipeline contribution. This is an outstanding opportunity for a marketer who understands the nuances of enterprise technology buying cycles, complex procurement processes, and the importance of trust and credibility in technical sales environments. You will drive personalized programs that navigate sophisticated buying ecosystems — from developers and engineering leadership to CIOs, CISOs, and procurement teams. What You Will Be Doing ABM Strategy & Execution Design and implement 1:1 ABM programs aligned to target accounts and buying groups Lead account-level planning sessions with sales teams to define account priorities, business outcomes, and campaign timelines Personalize messaging and value propositions around critical use cases — cybersecurity, search, AI/ML, and observability — across channels to influence enterprise buying committees Develop integrated ABM plans using a mix of tactics including content syndication, paid media, executive briefings, v

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. About the Role Justworks is looking for a Strategic Partnerships Program Manager to help turn our most important partnerships into scalable, successful growth opportunities. Sitting within Revenue Strategy, this individual contributor role will work closely with our Partnerships and Business Development teams to translate complex partnership opportunities into coordinated execution plans and measurable business outcomes. Bringing a partnership to life often requires many parts of the business to move together—from designing the customer journey and go-to-market motion to enabling product and technology capabilities, operational processes, financial models, marketing programs, and reporting. You will serve as the cross-functional quarterback for these initiatives, connecting the strategy and commercial intent of a partnership with the teams and capabilities required to successfully launch it. We’re looking for someone who combines strong strategic thinking and commercial instincts with exceptional project management and cross-functional leadership. You can take an ambiguous, complex opportunity, break it into a clear plan, anticipate what cou

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: We're hiring a Technical Program Manager to lead the systems, data, and process work behind how we bill, recognize revenue, close the books, and prove our controls work. You won't be writing the code or drawing the architecture; you'll be deciding what gets built, in what order, and why it matters. This is a role for someone who wants to understand a business well enough to change how it runs: learning the objectives, processes, and system flows end to end, then shaping them into strategic technical programs with real owners, deliberate sequencing, and decisions that hold up under audit. You'll sit between Finance and Accounting on one side and Engineering, Data, and Product on the other, and you'll be accountable for making new revenue streams operable and auditable, from a pricing model on a slide to a billed invoice, a booked journal entry, and a control that passes testing. You'll report to the Lead Technical Program Manager for Data, Biztech & AI Transformation, within EPD. You'll get high-level direction and clear priorities from your manager, and independent ownership of how the work actually gets delivered

Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationships critical to the portfolio of clients charged with a layered defense for the United States. You will be a catalyst, willing to go deep, get technical, and drive change. You will manage customer relationships and partners as well as partner with our engineering team to solve Scale’s hardest problems. All of this serves an ultimate goal of delivering cutting-edge agentic AI to orchestrate portfolio management for defense of the homeland. You will: Own customer relationships across the account, from senior government leaders and program offices to analysts and operational users Build structured user-engagement programs that reach the operators and analysts using Scale’s products day-to-day Work alongside customers to translate operational workflows and mission problems into well-defined AI and agentic workflow use cases Lead cross-functional teams across engineering, product, operations, security, and government stakeholders to deliver on customer objectives Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and other onsite activities Drive adoption of Scale capabilities in operational environments, incorporating user feedback into product requirements and delivery priorities Must haves: Active TS/SCI clearance 5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role Demonstrated ability to build trust with both senior executives and hands-on operational users Experience translating complex customer workflows into structured technical or product requirements Strong technical fluency and the ability to hold credible conversations with engineering and product teams about AI, softw

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Developer Community Manager Location: Bengaluru, India About the Role Smartsheet is looking for a Developer Community Manager to build, grow, and lead our developer community from the ground up. In this role, you will establish the foundation, help define the culture, and create the programs that turn individual developers into an engaged community. You will earn trust one conversation at a time, and scale engagement through content, consistency, and authentic connection. You will report directly to the Director of Community and partner closely with Product, Engineering, Marketing, and Customer Success to ensure the developer voice informs everything we build. Our Community is central to how customers succeed — and our developer ecosystem is a critical part of that mission. This is a rare opportunity to build something from the ground up and leave a lasting mark on how the next generation of Smartsheet builders connect, learn, and grow. You Will: Act as the community's primary voice: respond to questions and threads across platforms. Moderate channels to ensure a safe, inclusive environment; enforce guidelines and manage escalations professionally. Drive engagement by sparking conversations, surfacing resources, and keeping threads active. Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs. Nurture emerging contributors and connect them to broader advocacy programs. Manage the content calendar; plan, create, and schedule engaging content with

Role Description Dropbox is entering an exciting new chapter in how we support, retain, and grow our customers. As part of our evolving go-to-market strategy, Customer Experience & Success (CXS) will assume ownership of commercial renewals, creating a unique opportunity to rethink how we drive customer retention and long-term recurring revenue. We're looking for an experienced strategy and operations leader to help shape Dropbox's retention strategy, modernize our renewal operating model, and build the capabilities that enable customers to realize ongoing value from Dropbox. As the Renewals Strategy Principal Program Manager , you'll lead the strategy, operating model, and execution behind this transformation. You'll partner closely with Customer Success, Sales, Revenue Operations, Finance, Product, Legal, and Engineering to develop retention strategies, design scalable programs, and build the playbooks, operating rhythms, and automation that enable Customer Success to successfully own a significant renewal business. This is a builder role for someone who thrives in ambiguity, enjoys designing scalable business capabilities, and is passionate about leveraging AI, automation, and data to improve customer retention and operational excellence. You'll identify new opportunities to reduce churn, increase customer engagement, simplify workflows, and drive measurable business outcomes while helping establish Customer Success as a world-class retention organization. Over time, you'll help shape Dropbox's long-term customer lifecycle strategy, evolving our approach to customer retention across direct, channel, and self-serve motions. Responsibilities Lead Dropbox's retention strategy for commercial customers, identifying opportunities to improve customer outcomes and recurring revenue. Develop scalable retention programs, renewal strategies, and customer lifecycle initiatives that increase customer health, product adoption, and renewal rates. Partner with Customer Succes

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: We are seeking an experienced Product Marketing Manager with a strong background in engaging developer audiences and delivering impactful go-to-market programs for native AI and enterprise companies. This role requires someone who is both technically savvy and strategic, with a proven track record of crafting compelling product narratives and building marketing assets that resonate with technical decision-makers. This role is specifically focused on our Model API product offering at Baseten. If you’re passionate about AI infrastructure, developer engagement, and simplifying complex technologies for real-world adoption, we want to hear from you. RESPONSIBILITIES: Positioning & Messaging: Develop clear and differentiated messaging that articulates the value of Baseten’s inference platform to developers and enterprise customers. Narrative Development: Shape how the market thinks about closed-to-open weights models and what matters most when building inference. Go-to-Market Strategy: Own the launch process for new features and products, collaborating closely with product, engineering, sales, and growth teams. Content Development: Create high-quality marketing assets, including white papers, technical blogs, demos, and customer case studies. Sales Enablement: Build resources and programs that empower our sales teams to effectively communicate Baseten’s capabilities and benefits. Market Insights: Understand the