Escalation Management Manager Jobs

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems. Provide L2 support covering 24/7 and participate in Major incidents. Ensure SLA for incidents and service requests are met with high quality of work. Ensure KPIs, such as breach case target, MTTR and escalation target is met. Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required. Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems. Monitor server performance proactively and perform analysis of cases to prevent recurring issues. Review and enhance server monitoring when required. Develop processes and operation procedures related to server operations. Create and manage reports, visualizations, and dashboards related to windows/unix operations. Perform capacity planning and participate in Disaster Recovery drill. Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources. Requirement: Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. Aca

Opportunity Overview: This is a unique opportunity to join a high-caliber software engineering team that is growing quickly. You will play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance. Role Overview: We're looking for a Staff Platform Engineer to serve as the technical backbone of our Engineering organization. You'll own the technical strategy, and delivery of our platform — spanning architecture, DevOps, SRE, security, Dev-ex. This is a hands-on staff level role: you'll set technical direction, drive cross-team alignment, and be the senior escalation point for platform challenges. What you’ll do: Drive platform reliability, scalability, security, and cost efficiency across all environments. Technical Leadership: Provide technical leadership for platform components, Influence the technical strategy and architecture of our cloud platform, from CI/CD pipelines to observability and incident response. Design and implement platform components and reusable integration patterns that minimize custom development efforts, reduce the time spent on repetitive tasks, and ensure that integrations scale across multiple healthcare systems Partner closely with Architecture, DevOps, SRE, and Security teams to deliver cohesive platform solutions Cross-Functional Collaboration: Work closely with product teams, and solutions architects to understand integration needs and ensure the platform meets current and future business requirements. Serve as a senior escalation point for infrastructure and platform incidents Establish frameworks for: AI governance and compliance. Observability of systems. Traceability of decisions and outputs. Ensure enterprise readiness with security, auditability, and reliability in production environments. Security & Compliance : Ensure all p

About the Team Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. We turn policy intent into operational readiness, review standards, quality systems, escalation paths, automation guardrails, and durable cross-functional operating models. About the Role We are looking for an exceptional Program Manager to help build durable operating systems and run some of OpenAI’s most complex safety operations. The core need is a high-agency operator who can take an ambiguous problem, create the right structure, align cross-functional partners, and drive the work through execution. This role will move across Critical Harm priorities as needs evolve. You may step into operationalizing national security or violent-activities workflows, support wellbeing and Frontier Risk initiatives, or help scale programs such as Trusted Access. Deep domain expertise is helpful but not required; the strongest candidates will learn quickly, exercise excellent judgment, and make complex programs move. In this role, you will: Lead strategic operational builds across priority workflows from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence. Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures that teams can execute. Coordinate with User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners to resolve dependencies and keep critical work moving. Move in and out of workflows as priorities shift—standing up new programs, stabilizing operations, improving handoffs, and transitioning durable ownership to the right team. Use operational data and frontline signals to identify bottlenecks, quality gaps, ca

ABOUT THE TEAM Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality systems, escalation paths, and automation guardrails. ABOUT THE ROLE We are looking for a senior cybersecurity practitioner and operations strategist to raise the quality, scalability, and technical rigor of our Cyber Operations. You will combine hands-on cyber judgment with systems-level operating design: resolve the hardest dual-use questions, evolve SOPs, uplift reviewers and vendors, and build practical tools and automations. This is a senior IC role. Success is not primarily cases closed; it is durable improvement in the operating model and the reviewers who run it. IN THIS ROLE, YOU WILL: Drive the Cyber Operations operating model across domain priorities, SOPs, escalation paths, quality health, vendor capability, roadmap inputs and help inform trusted access strategies. Serve as the senior cyber expert for complex or high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces. Translate policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements. Build durable operating systems and quality loops: golden sets, holdouts, double-labeling, adjudication, error taxonomies, reviewer calibration, and automation evaluations. Raise FTE and BPO capability through onboarding, certification, coaching, recurring calibration, and vendor-performance partnership. Use quality, appeals, SLA, backlog, and disagreement signals to diagnose root causes and prioritize high-leverage fixes. Build hands-on solutions—SQL analyses, scripts, dashboards, LLM eval workflows, evidence enrichment, routing logic, and lightweight automations—that improve decision quality and reduce manua

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role The Robinhood Crypto Compliance team supports all of Robinhood in developing and deploying new and enhanced crypto products and services compliantly. They serve as Robinhood’s primary point of contact for compliance matters related to the firm's crypto business. This team is responsible for providing guidance, training, testing and supervisory support, acting as an escalation point, general policy and procedure updates and implementation, and acting in an advisory capacity to provide regulatory guidance as applied to crypto. As the Crypto AML Program Manager , you will report to Robinhood Crypto’s AML Officer and play a key role within the Robinhood Crypto Compliance team. In this position, you will coordinate with financial crimes and fraud teams to support our compliance with all applicable regulatory requirements. You will guide the development, testing, deployment, and retrospective assessment of new and enhanced crypto products. By collaborating with Product, Risk, and Legal, you will ensure our product offerings meet all regulatory and internal policy requirements. Additionally, you will partner with international colleagues and external business associates to implement program updates and corrective actions! This role is based in our Denver, CO, Menlo Park, CA, New York, NY, Westlake, TX office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for an experienced, hands-on support leader to build and run the support and escalation motion for GPT-Rosalind and OpenAI’s life sciences customers. This is both a builder role and a frontline support role. You will work directly with customers, own complex cases, diagnose technical and operational issues, and coordinate cross-functional teams through resolution. You will also create the intake paths, playbooks, knowledge, tooling, and operating mechanisms needed to support life sciences workflows across ChatGPT, Codex, and the OpenAI API. You’ll partner closely with Account Directors, Product, Engineering and Forward Deployed Engineering, Security, Legal, and bioscience subject-matter experts. You will help customers receive coordinated, accurate answers while maintaining clear boundaries between technical support, scientific consultation, product feedback, and roadmap commitments. This role is an opportunity to define how OpenAI supports scientists and life sciences organizations as they adopt increasingly capable AI systems. In this role, you will: Work directly with Rosalind and life sciences customers, taking ownership of complex technical and operational support cases from intake through resolution. Serve as a critical escalation point and final line of defense for complex technical issues, partner

We’re looking for a Training Specialist to help us build and facilitate instructor-led training workshops, subject specialist training content, and eLearning modules for our worldwide Customer Support teams. You’ll be working on onboarding and other training programs to help ensure the ongoing, long-term improvement of Customer Support Advocates’ skills, enabling them to fulfill their potential within the Customer Support team. This role is Hiring in Mexico City, Mexico and will report to Manager, Customer Support Training & Development. WHAT YOU’LL DO: Facilitate onboarding for all new Customer Support Advocates, including assessing new hires’ knowledge and providing feedback and guidance Create and lead training programs for Customer Support Advocates across our Ecommerce, Enterprise, and Escalation Center teams on technical skill-building and soft skills such as upselling techniques, contact handling when dealing with difficult customers, business acumen, troubleshooting, chat, and phone-based customer support Create and lead specialized training programs as needed with flexibility and adaptability to deliver some courses in various time zones Collaborate with the product team, Customer Support leadership, and senior Customer Support Advocates to develop and implement training for new product launches, features, and functionality Report on training feedback and results, contributing to monthly data reviews and global updates Assist in the maintenance of existing courseware and materials Assist in the maintenance of the internal knowledge base Research and present new technologies and methodologies in workplace learning WHAT YOU’LL NEED: 3-5 years experience (or equivalent combination of education and experience) in course design, course facilitation/instruction, or e-learning design/delivery Experience coordinating and delivering webinars, in-person training, and other virtual training Ability to create en

Responsibilities Lead publishing execution across pre-launch, launch, and live service phases, ensuring alignment with product goals, player needs, and North American market expectations. Act as a technically fluent publishing producer who can identify, prioritize, and drive resolution of production, service, and Live Ops issues in close partnership with development, platform, QA, and operations teams. Oversee Live Ops at both strategic and operational levels, with a focus on service stability, rapid incident response, issue escalation, content readiness, and continuous optimization of retention, monetization, and engagement. Translate business, player, and operational needs into clear production requirements, helping technical and cross-functional teams make timely decisions during live service situations. Own production schedules, milestone tracking, issue follow-up, and cross-functional coordination to ensure timely and scope-accurate delivery across publishing initiatives. Identify risks early across development, publishing, and live operations, and implement practical mitigation plans to reduce player impact and business disruption. Drive major updates, events, hotfixes, and lifecycle initiatives, ensuring seamless execution and alignment with global content roadmaps. Improve publishing and Live Ops workflows by establishing scalable processes, reporting structures, escalation paths, and communication frameworks for fast-moving service environments. Partner closely with data, marketing, platform, QA, community, and development teams to ensure cohesive execution and high-quality player experiences. Present KPI trends, incident learnings, production risks, and actionable recommendations to leadership in a clear and practical manner. Manage external partners or development studios as needed, ensuring alignment with product goals, service standards, and delivery expectations. Represent NC America’s publishing, Live Ops, and technical service needs within global pla

We are looking for a quantitative Risk Manager to join our global exchange team, with a primary focus on the models: you will own the design, calibration, and validation of the margin, pricing, and liquidation frameworks that our FCM and clearing businesses run on. Alongside that, you will take part in the daily risk monitoring, escalation, and reporting that the whole team carries. You will be contributing to the building of a fast-growth trading platform with innovative, multi-asset products bridging traditional finance (TradFi) and digital markets. For all roles, we look for people who are passionate about financial market innovation, equipped with energy, act as owners, and have exemplary work ethics. Responsibilities Own margin methodology across the group, including SPAN, VaR, and portfolio-margining approaches, and benchmark our models against those used by the clearing houses and exchanges we face. Develop, implement, and validate derivatives pricing models for new and existing products across various asset classes (e.g., equities, commodities, futures, perpetuals, options). Backtest margin coverage and document model performance, assumptions, and limitations to a standard that withstands regulatory and audit review. Build and maintain the data pipelines and automated reporting behind the risk models, working in SQL, Python, and relational databases. Monitor and analyze real-time and historical portfolio risk, including exposure, leverage, margin utilization, concentration, and liquidation. Design optimal automated liquidation logic and algorithms to balance market risk with market impact during extreme volatility. Perform scenario analysis and stress testing across a range of market conditions. Provide risk input into product onboarding, listing reviews, and regular risk parameter reviews: haircuts, margin levels, liquidation thresholds, index pricing, funding rates, and position limi

Job Title: Service Delivery Lead Banding: 6 Location: North East England Rate: £29.14 - £37.50 Pulse is recruiting experienced Service Delivery Leads for a role in the North East England area. Our hourly pay rates are between £29.14 - £37.50. The shifts are flexible, and you can work from 1 to 2 shifts a week up to full time with the shifts available below: Monday to Friday 8.15am – 4.45pm Saturday 8.45am – 4.15pm Sunday 10.45am to 4.05pm What will your responsibilities be? In this role, you’ll take charge of the outreach unit’s daily operations, ensuring appointments run smoothly and efficiently. Acting as the first point of escalation for any operational queries, you’ll play a key role in maintaining a responsive and well-coordinated team. Staff attendance and break coverage will be managed under your guidance to support consistent service delivery. With a strong focus on participant care, you’ll uphold clinical governance standards while overseeing procedures such as blood sample collection and physical measurements. Your efforts will help maintain a safe, high-quality experience for every participant. Additionally, you’ll facilitate the seamless flow of individuals through the unit and contribute meaningfully to the UK’s largest health research programme—gathering vital data that supports ground-breaking work in disease prevention and treatment. Benefits: Ongoing full time/part time shifts available Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you during your time on this project Qualifications and Experiences: Be 25 years old or over Hold a clean full manual driving licence Have not been refused motor insurance Have held a full licence for at least 12 months Why work with Pulse? From the moment you register with us, our focus is entirely on you. During our first conversation, you’ll quickly see that we understand your specialty inside and out. Our expert recruitment consultants are dedicated to finding you the best opportunit

Who we are At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. Our AI-powered Assistant serves as the initial point of contact for customers seeking assistance on how to use our platform effectively. The Customer Engagement and Docs platform team's objective is to help customers resolve their problems faster using AI / LLMs. We provide customers with precise and comprehensive solutions to their problems or build experiences to facilitate a seamless escalation to a support agent when necessary. As a Staff Engineer, you will operate at the intersection of Product development and Machine Learning. Responsibilities include gaining a deep understanding of user behavior; identifying factors contributing to problems; leveraging Product, Machine Learning (ML) and Large Language Models (LLMs) to analyze intricate technical use cases within a secure enterprise environment and eventually providing a path to resolving them. The impact you will have: Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers. Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems. Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations. Deliver high-quality, production-ready code and serv

Job Title: Locum Physiotherapist Banding : Band 6 Location : London Working Hours: Monday to Friday 08:00 to 16:00 Rate : £24-27 Duration : 12 weeks We are looking for a skilled and compassionate Physiotherapist to join our team on the medical and frailty escalation wards. This role is essential in providing high-quality physiotherapy care to patients with complex medical and respiratory needs. The successful candidate will work closely with a multidisciplinary team to deliver patient- centered care and support the recovery and rehabilitation of our patients. What will your responsibilities be As a Physiotherapist on the medical and frailty escalation wards, you will be responsible for assessing, planning, and implementing physiotherapy treatments for patients with a variety of medical conditions. Your duties will include conducting comprehensive assessments, developing individualized treatment plans, and providing respiratory care. You will also collaborate with other healthcare professionals to ensure a holistic approach to patient care and contribute to the overall improvement of patient outcomes. Qualifications and Experiences: Degree in Physiotherapy Registration with the Health and Care Professions Council (HCPC) Experience in medical, frailty, and respiratory physiotherapy Strong assessment and treatment planning skills Excellent communication and teamwork abilities Why work with Pulse? From the moment you register with us, our focus is entirely on you. During our first conversation, you’ll quickly see that we understand your specialty inside and out. Our expert recruitment consultants are dedicated to finding you the best opportunities and supporting you every step of the way to secure the perfect placement. With our preferred or sole supplier status with many clients, you’ll have access to exclusive opportunities that you won’t find anywhere else. We always prio

Job Title: Engineering Shift Supervisor Reports To: Chief Engineer Department / Function: Engineering Job Purpose / Summary • The Lead Shift Engineer is a multiskilled engineering professional responsible for leading, coordinating and supervising all engineering activities on their assigned shift within a fast paced FMCG environment. • They provide technical leadership to Shift Engineers, ensure safe and effective maintenance across all plant and packaging machinery, prioritise engineering workload, and act as the first point of escalation for technical issues during the shift. • The role drives engineering reliability, reduces downtime and ensures compliance with safety, food safety and legal requirements while role modelling engineering excellence. Other Information · The job holder is required to do all tasks considered relevant by their line manager · Responsible for Food Safety, Quality and Legality EQUAL OPPORTUNITIES: The Company strives to be an equal opportunities employer. This means that decisions concerning recruitment, promotion, dismissal or any other aspect of employment will be based on the needs of the business and not any assumptions based on sex, race, age, disability, gender reassignment, sexual orientation, married or civil partnership status, pregnancy or maternity, religion or belief. This is an important commitment which all employees are expected to share. Key Accountabilities Shift Leadership & People Responsibilities Day‑to‑day leadership of Shift Engineers, including task allocation, prioritisation and performance during the shift. Coordinate maintenance workload in real‑time based on breakdowns, production needs and planned tasks. Provide technical guidance, coaching and hands‑on support to engineers on shift. Lead shift handovers, ensuring clear communication of ongoing issues, completed work, risks and priorities. Conduct informal skills assessments and support the Engineering Manager with identifying training needs. Role model enginee

Become a part of our caring community The Grievances and Appeals Representative 4 role in the Internal Review Team is responsible for managing appeal denials, by reviewing clinical documentation, determining whether further action is needed, and validating final determinations in coordination with clinical and internal Humana partners. Key Responsibilities: Manage Level 1 appeal cases , ensuring accuracy, completeness, and compliance with CMS requirements Review clinical documentation to support appeal determinations and escalation decisions Coordinate with clinical teams and internal partners to finalize appeal outcomes Investigate and resolve member and provider issues with a focus on timely resolution Maintain high productivity and quality standards in a production-driven environment Ensure strict adherence to confidentiality and compliance regulations Independently prioritize and manage multiple high-volume case assignments Proactively embraces change and supports smooth transitions in a dynamic work environment Use your skills to make an impact Required Qualifications: 1+ year of grievance & appeals and/or customer service experience Strong data entry skills Proficiency in Microsoft Office Applications Experience in a production-driven environment Experience prioritizing and delivering multiple assignments Strong commitment to confidentiality and high-quality results Preferred Qualifications: Associate's or Bachelor's degree 2–4 years of grievance and appeals experience Medical claims processing experience Previous inbound call center experience Experience wi

Location : Ghent, Belgium, hybrid model 2 days on-site or Bucharest, Romania, hybrid model 2 days on-site About the position We’re looking for a Senior Cloud Engineer to join our platform enablement team and help strengthen the infrastructure foundation our engineering organisation builds on. Our product teams own their AWS accounts, infrastructure and CI/CD pipelines. Rather than operating infrastructure on their behalf, our platform team provides the guardrails, reusable patterns and guidance that help them do that well. You’ll contribute hands-on work closely with other engineering teams. Key Responsibilities Build and improve shared AWS infrastructure, guardrails and reusable patterns across our multi-account environment. Support product teams as they build and operate their own cloud infrastructure. Work with serverless architecture, Kubernetes and infrastructure as code . Diagnose and resolve infrastructure and platform issues, including in production. Collaborate with engineering teams to unblock work, share knowledge and improve practices. Participate in operational support, including on-call and escalation rotations. Are you our next Cloud Engineer? Must haves Hands-on AWS experience, including serverless architecture and Kubernetes. Strong infrastructure-as-code experience. AWS CDK is preferred, or a similar tool is welcome. A platform engineering or enablement mindset: you help other teams build and operate effectively, rather than acting solely as a central DevOps function. Coding or scripting skills and a practical approach to troubleshooting production systems. Clear communication and the ability to learn unfamiliar systems with support from the team. Nice to haves Experience in a multi-account AWS environment; experience at our scale is not required. TypeScript and AWS CDK experience. Experience in a SaaS environment with autonomous engineering teams. Comfort using AI tools to support development and infrastructure work. Company Highlights:&nbs