Escalation Management Manager Jobs

Senior Security Engineer Location: London (Hybrid) | Practice Area : Technology & Engineering | Type: Permanent Lead advanced security engineering initiatives that safeguard the future of digital finance The Role As a Senior Security Engineer at Capco, you’ll lead the design and implementation of secure systems and processes across cloud and on-premise platforms. You’ll collaborate closely with engineering and client teams to embed security-by-design principles throughout the SDLC, integrate automated security tooling, and ensure resilience against evolving cyber threats. You’ll also use approved AI tools and AI-enabled workflows where appropriate to improve the speed, quality and effectiveness of security engineering, while maintaining human judgement, responsible AI guardrails and appropriate review and escalation. What You’ll Do Design and implement enterprise-wide security controls and frameworks, using approved AI and automation where appropriate to improve security outcomes Embed security controls into CI/CD pipelines (SAST, SCA, DAST, container scanning) and enable secure SDLC practices Collaborate across teams to champion secure development practices and responsible use of AI-enabled security workflows Lead vulnerability assessments, code reviews and security audits across infrastructure and applications, maintaining appropriate human review, audit trails and escalation pathways Develop and evolve security standards, engineering patterns and data protection strategies What We’re Looking For Strong hands-on experience with Palo Alto, Microsoft or similar security ecosystems Deep understanding of cloud security for AWS, Azure or GCP platforms Proven expertise in secure coding, endpoint protection, SIEM and IAM Familiarity with frameworks and standards such as ISO 27001, NIST and OWASP, alongside an understanding of responsible AI, security guardrails and human-in-the-loop controls Proficiency in Python, Bash, PowerShell or Go for security automation and to

Principal Security Engineer Location: London (Hybrid) | Practice Area : Technology & Engineering | Type: Permanent Lead advanced security engineering initiatives that safeguard the future of digital finance The Role As a Principal Security Engineer at Capco, you’ll lead the design and implementation of secure systems and processes across cloud and on-premise platforms. You’ll collaborate closely with engineering and client teams to embed security-by-design principles throughout the SDLC, integrate automated security tooling, and ensure resilience against evolving cyber threats. You’ll also use approved AI tools and AI-enabled workflows where appropriate to improve the speed, quality and effectiveness of security engineering, while maintaining human judgement, responsible AI guardrails and appropriate review and escalation. What You’ll Do Design and implement enterprise-wide security controls and frameworks, using approved AI and automation where appropriate to improve security outcomes Embed security controls into CI/CD pipelines (SAST, SCA, DAST, container scanning) and enable secure SDLC practices Collaborate across teams to champion secure development practices and responsible use of AI-enabled security workflows Lead vulnerability assessments, code reviews and security audits across infrastructure and applications, maintaining appropriate human review, audit trails and escalation pathways Develop and evolve security standards, engineering patterns and data protection strategies What We’re Looking For Strong hands-on experience with Palo Alto, Microsoft or similar security ecosystems Deep understanding of cloud security for AWS, Azure or GCP platforms Proven expertise in secure coding, endpoint protection, SIEM and IAM Familiarity with frameworks and standards such as ISO 27001, NIST and OWASP, alongside an understanding of responsible AI, security guardrails and human-in-the-loop controls Proficiency in Python, Bash, PowerShell or Go for security automation

About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role As Team Lead, Autonomy Tech Support, you will lead the day-to-day execution and development of the Mexico City Autonomy Tech Support team while maintaining a strong understanding of its technical workflows. You will set a high bar for troubleshooting, escalation quality, documentation, and operational readiness as the autonomous delivery fleet continues to scale. You will report into the Manager, Autonomy Tech Support on our Autonomy Tech Support team in our DoorDash Labs organization. Work model: 100% in-office in Coyoacán, Mexico City, Open for T4 levels, Across all LOBS. You’re excited about this opportunity because you will… Lead the day-to-day execution of the CDMX ATS team, including coverage, workload, priorities, and high-impact fleet issues. Coach and develop ATS Specialists through regular feedback, technical coaching, and hands-on support. Maintain a high bar across troubleshooting, escalation quality, Failure Mode execution, documentation, and cross-functional communication. Serve as the first leadership escalation point in CDMX for complex or high-urgency issues. Be a first line of defense for potential software regressions and emerging fleet-level trends, ensuring abnormal behavior is identified, validated, and escalated quickly. Lead AI adoption, integration, and enablement across the CDMX ATS team, ensuring AI capabilities are effectively incorporated into day-to-day workflows while identifying opportunities to improve troubleshooting, decision-making, and team efficiency. Partner with Operational Intelligence and Operational Reliability to ensure the team has the tools, systems, and processes needed to operate effectively and effic

INFRASTRUCTURE ENGINEER - Linux & Data Center Location: San Francisco Bay Area Department: Information Technology — Infrastructure Engineering Reports To: Infrastructure Engineering Manager Employment Type: Full-time Experience Level: 2–4 years Base Salary: $100,000–$125,000 USD annually Travel: Periodic data center and colocation site visits On-Call: Participates in a shared infrastructure on-call rotation, with senior escalation support Location: San Francisco Bay Area Eligibility: U.S. citizenship required On-site requirement: This role has hands-on data center responsibility and cannot be performed fully remote. ABOUT RAPIDFORT RapidFort is a cybersecurity company focused on helping organizations secure and optimize their software supply chain and containerized environments. Our platform helps teams reduce software vulnerabilities and attack surface while improving the security and efficiency of modern cloud-native applications. We work with commercial enterprises and public-sector organizations operating in highly regulated and security-sensitive environments. ABOUT THE ROLE RapidFort Inc. runs its core systems on infrastructure we own and operate. We are looking for an Infrastructure Engineer to help build, automate, and run that estate alongside our senior engineers. This is a hands-on role with a deliberate weighting: roughly 70% Linux systems engineering and automation, 30% data center hardware, storage, and network. Most of your week is spent in the Linux environment — building, patching, scripting, and troubleshooting — and a real part of it is spent with your hands on physical infrastructure. This is a growth role, and we mean that concretely. You will work to standards set by our Infrastructure Engineering Manager and Lead Infrastructure Engineer, with design review and mentorship built into how the team operates. You are not expected to arrive with deep storage or network architecture experience. You are expected to be strong on Linux, genuinely co

It is the assurance and governance backbone of the project organization —the function that gives the CEO office, CPAG / Chairman's office and business leadership one correct, timely and trusted view of every project. The PMO Head assures capital, cost, planning, statutory and integration health across the portfolio, expedites decisions, anchors escalation, and integrates all business-unit and enabling departments so projects are delivered without internal hindrance. It is where assurance, not just reporting, is owned. Source: Adani Group | Job ID: 58322

As a Team Lead for Readiness and Response within Zoox’s Fleet Operations organization, you are at the forefront of the autonomous mobility revolution. You will be a key leader in our expansion into new markets, responsible for the end-to-end operational integrity of the Zoox Robotaxi and Mapping Vehicle Fleet. This role unifies the technical preparation of our vehicles (Readiness) with high-level oversight of live field incidents (Response), ensuring every Zoox vehicle is "service ready" and every mission is supported with operational excellence. Your leadership will bridge the gap between structured depot workflows and the dynamic environment of real-time fleet response. Rather than performing hands-on technical tasks, you will drive strategy and performance by managing a hybrid workforce of Full-Time Shift Leads and contingent associates. Serving as the primary on-site escalation path for critical field incidents and holding third-party recovery partners accountable, you will directly impact Zoox’s fleet availability, safety standards, and our ability to deliver a seamless experience to our riders. In this role, you will: Collaborate with Leadership: Work with Fleet Ops leaders in market, as well as Fleet Ops Program Teams, to ensure optimization of fleet utilization while driving market needs. Drive Unified Fleet Strategy: Oversee the execution of operational strategies for both vehicle preparation (Readiness) and incident response (Response), ensuring alignment with broader organizational uptime goals. Lead through Shift Leadership: Directly manage and mentor FTE Shift Leads & a contingent workforce, empowering them to oversee daily floor operations while you focus on high-level strategy, performance coaching, and site-wide operational health. Manage On-Site Escalations: Serve as the primary leadership escalation path for critical field incidents and service interferences, providing guidance to the team and making high-level

The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients. We are looking for a quantitative Risk Manager to join our global exchange team, with a primary focus on the models: you will own the design, calibration, and validation of the margin, pricing, and liquidation frameworks that our FCM and clearing businesses run on. Alongside that, you will take part in the daily risk monitoring, escalation, and reporting that the whole team carries. You will be contributing to the building of a fast-growth trading platform with innovative, multi-asset products bridging traditional finance (TradFi) and digital markets. For all roles, we look for people who are passionate about financial market innovation, equipped with energy, act as owners, and have exemplary work ethics. Responsibilities Own margin methodology across the group, including SPAN, VaR, and portfolio-margining approaches, and benchmark our models against those used by the clearing houses and exchanges we face. Develop, implement, and validate derivatives pricing models for new and existing products across various asset classes (e.g., equities, commodities, futures, perpetuals, options). Backtest margin coverage and document model performance, assumptions, and limitations to a standard that withstands regulatory and audit review. Build and maintain the data pipelines and automated reporting behind the risk models, working in SQL, Python, and relational databases. Monitor and analyze real-time and historical portfolio risk, including exposure, leverage, margin utilization, concentration, and liquidation. Design optimal automated liquidation logic and algorithms to balance market risk with market impact during extreme volatility. Perform scenario analysis and stress testi

We're hiring an AI Support Engineer to work directly with the founder and build the systems that power customer support at Bolna. This isn't a traditional support role — you'll use AI to make support scale, and you'll partner closely with the business team on the customer conversations that matter most. What you'll do - Work directly with the founder to design and continuously improve how customer support runs at Bolna - Pull and collate data from Intercom to spot patterns, recurring issues, and gaps in how customers are being helped - Build AI-powered workflows that triage, answer, and resolve customer support queries with less manual effort - Design the systems and processes behind a streamlined, scalable support flow — from triage to escalation to resolution - Step in directly on critical customer support situations alongside the business team when it matters - Turn recurring support themes into feedback for product and engineering What we're looking for - 1–3 years of experience in a support, ops, or technical customer-facing role — ideally somewhere that rewarded building your own tools and process, not just following a playbook - Hands-on comfort with AI tools/workflows (prompting, automations, agent builders) — you don't need to be an ML engineer, but you should be someone who reaches for AI to solve a workflow problem - Experience with Intercom or a similar support/helpdesk tool - Sharp, structured communicator — equally comfortable writing to customers and to the founder - Comfortable with ambiguity — this role is being built as you build it Nice to have - Experience setting up support automations, chatbots, or AI agents in a real product company - Familiarity with SQL or basic scripting to pull/analyze support data - Startup experience, especially in a 0-to-1 function

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Technical Product Manager, you will serve as the bridge between customers, engineering, architecture, and business teams, driving product requirements from concept through launch and deployment. You will translate market needs, industry standards, emerging technologies, and customer requirements into product strategies that enable Micron's industry-leading SSD portfolio. Success requires a blend of technical depth, strategic thinking, and cross-functional leadership to guide complex product decisions and deliver differentiated solutions that meet the evolving needs of the data center market. Responsibilities: Serve as the primary technical point of contact representing Micron's Data Center SSD roadmap, architecture, qualification plans, and product direction to strategic hyperscale and OEM customer engineering leaders, while building durable, trust-based relationships that position Micron as a preferred long-term partner. Lead the gathering and translation of customer requirements , including specifications, RFIs/RFQs, platform constraints, qualification needs, and escalation paths, into clear product requirements (MRDs), engineering decisions, and customer transition plans that keep EVT/DVT/PVT timelines on track. Represent Micron in industry ecosystem and standards forums (e.g., PCIe-SIG, OCP, JEDEC), building external credibility and helping shape specifications relevant to Micron's product direction. Own end-to-end product requirements and technical st

About the Team Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality systems, escalation paths, and automation guardrails. About the Role We are looking for a senior cybersecurity practitioner and operations strategist to raise the quality, scalability, and technical rigor of our Cyber Operations. You will combine hands-on cyber judgment with systems-level operating design: resolve the hardest dual-use questions, evolve SOPs, uplift reviewers and vendors, and build practical tools and automations. This is a senior IC role. Success is not primarily cases closed; it is durable improvement in the operating model and the reviewers who run it. This Toronto-based role is currently remote and is expected to transition to an in-office arrangement. In this role, you will: Drive the Cyber Operations operating model across domain priorities, SOPs, escalation paths, quality health, vendor capability, roadmap inputs and help inform trusted access strategies. Serve as the senior cyber expert for complex or high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces. Translate policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements. Build durable operating systems and quality loops: golden sets, holdouts, double-labeling, adjudication, error taxonomies, reviewer calibration, and automation evaluations. Raise FTE and BPO capability through onboarding, certification, coaching, recurring calibration, and vendor-performance partnership. Use quality, appeals, SLA, backlog, and disagreement signals to diagnose root causes and prioritize high-leverage fixes. Build hands-on solutions—SQL analyses, scripts, dashboards, LLM eval workflows, evidenc

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role As the Technician Lead, you will bridge the gap between high-level engineering goals and day-to-day shop floor execution. This is a "Player-Coach" role: you will spend 90-95% of your day as a hands-on contributor, executing high-level diagnostics and repairs alongside the team. You are responsible for ensuring the shift meets its daily output goals and uptime key results. While your primary focus is technical execution, you serve as the first point of escalation for the team and help ensure every technician is working efficiently and safely. You report to the Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office work in the Bay Area, CA. This is across our locations in Fremont, San Jose, and Sunnyvale. You’re excited about this opportunity because you will… Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the "Gold Standard" for the technician team Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering Communicate clear success metrics for mai

CSQ127R187 Location: Tokyo, Japan As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions. The Impact You Will Have Troubleshoot and resolve complex customer issues related to Databricks platform Provide best practices support for custom-built solutions developed by Databricks customers Deliver suggestions for improving performance in customer-specific environments Assist with issues around third-party integrations with Databricks environment Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests Participate in the creation and maintenance of company documentation and knowledge articles Be a true proponent of customer advocacy Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs Participate in weekend and weekday on call rotation What We Look For 4+ years experience designing, building, testing, and maintaining Python/Java/Scala based applications. Expert level knowledge in python is desired . Strong experience with SQL-based database is required. Linux/Unix administration skills. Hands-on experience with AWS, Azure or GCP. Experience with "Distributed Big Data Computing" environment. Technical degree or the equivalent experience. Written and spoken proficiency in both Japanese and English About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — includ

What you'll do Run human-subjects recording sessions end-to-end: participant prep and fitting, sensor configuration and calibration, stimulus delivery, real-time signal monitoring, and session documentation. Own daily system QC for a one-of-a-kind sensing instrument: baseline noise recordings, per-sensor health checks, log review, and escalation of anomalies before they touch a dataset. Own participant operations: recruitment coordination, scheduling, screening, consent, and compliant handling of participant records. Stand up and maintain the operational backbone of the program: SOPs for acquisition, QC, and participant workflows — documentation that survives you. Handle first-pass data operations: file conversion, organization, metadata, and quality review in Python. Partner daily with the program lead to refine acquisition protocols and improve system performance over time. What we're looking for Hands-on experience acquiring physiological or imaging data from human participants in a clinical or research setting Obsessive consistency and attention to detail: you notice when something is off and you don't let it slide. Professional, patient, and calm with research participants — sessions succeed or fail on how people feel in the room. Basic scripting ability (Python and/or shell) for QC and data-handling tasks, or clear aptitude and motivation to build it. High ownership of the unglamorous parts: scheduling, documentation, tidy data hygiene. Discretion — parts of this program are not yet public. We'll walk you through the specifics, including the exact technology you'd be operating, in the first conversation. Useful experience Controlled or low-noise recording environments and highly sensitive instrumentation. Physiological signal-processing tools in Python. Human-subjects research administration (IRB protocols, consent workflows). Research studies involving structured tasks or sensory protocols with human participants.

Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support Specialist, you’ll support customers using a large SaaS platform, troubleshoot web-based application issues, communicate clearly over phone and email, identify and reproduce bugs, and work with escalation teams when deeper investigation is needed. Here’s a breakdown of what you’ll do: Provide responsive technical support to external customers and internal stakeholders through phone and email, helping them use the SaaS platform effectively. Troubleshoot web-based application issues by understanding the customer’s problem, checking relevant settings and history, testing possible solutions, and identifying whether an issue is reproducible. Investigate application errors and determine when an issue should be treated as a product bug and escalated to the appropriate Tier 2 or product team. Build strong customer relationships by explaining technical concepts clearly to non-technical users and keeping customers informed throughout the resolution process. Use product documentation, previous support cases, and available knowledge resources to investigate issues and continuously expand your product and technical knowledge. Work collaboratively with Tier 2, escalation, Customer Success, and other teams to resolve complex issues and provide a smooth customer experience. These are the essentials you’ll need to get an interview: 3+ years of relevant technical/customer support experience in a SaaS or product environment is strongly valued. Hands-on experience supporting web-based applications and troubleshooting issues for customers. Strong troubleshooting and problem-solving ability, including the ability to investigate, reproduce, test, and isolate application issues before escalating. Excellent written and verbal English communication skills, with confidence sup

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Provide confidential consultation, advocacy, and coaching to team members on personal and professional wellbeing matters, workplace concerns, career growth, and development needs. Assess team member needs and connect individuals to appropriate Micron and community resources, including wellbeing, healthcare, mental health, employee relations, and development programs. Serve as a trusted point of connection for workplace concerns, helping team members understand available options, interpret relevant workplace policies, and determine when situations require escalation or referral. Promote awareness and utilization of internal and external resources, programs, and services that support health, wellbeing, engagement, inclusion, learning, and performance. Partner with wellbeing specialists and cross-functional stakeholders to support the design, promotion, and delivery of site, in-country, and corporate wellbeing initiatives and people programs. Extend career coaching and development support, including reinforcement of ongoing career and growth conversations. Drive team member engagement by leading or supporting site events, information tables, classes, presentations, and other opportunities that build connection, awareness, and belonging. Build strong relationships with team members, leaders, and partners at all levels to foster a positive, respectful, and supportive workplace environment. Track interaction themes and program insights to identify trends, inform in