Incident Management Engineer Jobs

What we're doing isn't easy. But nothing worth doing ever is. We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As a Field Services Technician , you will be playing a critical role on the Field Services Team. Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional. You will work alongside onsite and engineering staff to execute preventative maintenance and incident triage. You will be the expert technician who is able to handle critical issues that few others can. This position requires a technician who is not afraid to roll up their sleeves and do what is necessary to keep our fleet operating at its maximum potential. We are looking for part-time, weekend coverage for this position and the starting hourly rate is $25/hr. . Your typical schedule will be: Friday: 4pm-9pm Saturday: 9am-5pm Sunday: 9am-5pm Job Responsibilities: Be willing and able to travel <80% of the time in order to support Robot service needs. Conduct routine and incident maintenance for our Robot Fleet. Provide support of Root Cause Analysis for major incidents in the Field. Provide timely repairs and decrease the time our Robots are out of production. Report on critical team metrics such as mean time to repair and first contact resolution rate. Required Experience and Qualifications: Local to Chicago, IL and able to travel within designated region (all expenses paid). <80% travel for site inspections and repairs escalated to engineering. Short-notice travel is required for this role. Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics. Work with electrical and mechanical tools (digital multimeter, wire and pc

Responsibilities Lead publishing execution across pre-launch, launch, and live service phases, ensuring alignment with product goals, player needs, and North American market expectations. Act as a technically fluent publishing producer who can identify, prioritize, and drive resolution of production, service, and Live Ops issues in close partnership with development, platform, QA, and operations teams. Oversee Live Ops at both strategic and operational levels, with a focus on service stability, rapid incident response, issue escalation, content readiness, and continuous optimization of retention, monetization, and engagement. Translate business, player, and operational needs into clear production requirements, helping technical and cross-functional teams make timely decisions during live service situations. Own production schedules, milestone tracking, issue follow-up, and cross-functional coordination to ensure timely and scope-accurate delivery across publishing initiatives. Identify risks early across development, publishing, and live operations, and implement practical mitigation plans to reduce player impact and business disruption. Drive major updates, events, hotfixes, and lifecycle initiatives, ensuring seamless execution and alignment with global content roadmaps. Improve publishing and Live Ops workflows by establishing scalable processes, reporting structures, escalation paths, and communication frameworks for fast-moving service environments. Partner closely with data, marketing, platform, QA, community, and development teams to ensure cohesive execution and high-quality player experiences. Present KPI trends, incident learnings, production risks, and actionable recommendations to leadership in a clear and practical manner. Manage external partners or development studios as needed, ensuring alignment with product goals, service standards, and delivery expectations. Represent NC America’s publishing, Live Ops, and technical service needs within global pla

Omada Health is on a mission to bend the curve of chronic disease. Job Overview: We are hiring a Senior Engineering Manager to own a significant piece of Omada's Member-facing surface. You own what gets built, in what order, and how the people building it grow. A squad owns problems from prototype to production, including the maintenance and the on-call rotation for what it ships. At this level you own more than one, which means the hardest calls you make are the ones about where capacity goes when two good things want it at the same time. You stay technical. You are in the codebase and in the same agent workflows your builders use, close enough to review architecture, catch a weak design, and be useful in an incident. Where you manage directly, you ship production work off the critical path. Where you manage through someone else, that person's growth is your work product. You partner with Product Strategists who spend their time in front of members, coaches, and stakeholders, and who prototype to test ideas quickly. They own what gets built and why. You own whether it can be delivered, at what cost, and by when, and you are senior enough that your answer shapes the roadmap rather than just responding to it. About you: You are comfortable being accountable for what your squads ship. You still write code, and you want to. This role ships production work off the critical path, in the same codebase and the same agent workflows as your squads, so you feel the friction your people feel first-hand. You have a point of view on where AI-assisted development helps and where it creates rework, and it comes from changing how a real team works, not from reading about it. You have done the engineering manager job well enough that you can teach it. Whether or not you have carried the title of manager-of-managers, you have grown someone into leading, and you know the difference between doing the work for them and raising their ceiling. Your first team is your peer group, not your

Job description • You will perform the day-to-day data centre/computer operations (such as running the batch programs, printing of reports, systems and data backup, tapes/cartridges preparation and storage, etc). • You will be required to pro-actively monitor the data centre systems' uptime and performance (such as Server, Midrange and/or Mainframe systems, Networking equipment, Telecommunication connections, Email and Security Systems, Data Centre environment, etc) to prevent any down time or low performance. • You will diagnose and log down hardware problems into incident ticketing system, coordinate the problem resolution with the respective vendor or second level support personnel. • You will liaise with the vendors and other technical teams on any data centre related maintenance and installation activities. • You will also assist to provide helpdesk and basic IT troubleshooting support. • You will also assist in other IT related projects implementations. Job Requirements: • "A" Level Holders, ITE Graduates, Diploma and Degree Holders are welcome to apply. Those with at least 2 years of working experience will be considered for senior roles. • Experience in operating Windows Server, UNIX and/or AS/400 systems. • Good in work prioritization and able to maintain the service levels. • A detailed and systematic person, following the data centre operating procedures. • Willing to perform 12-hour Shift Work.

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Responsibilities Build, scale, and optimize core low-latency trading platforms. Architect AWS and hybrid cloud infrastructure for microsecond execution using kernel tuning (isolcpus), AWS Placement Groups, and enhanced networking (ENA/ENI). Design and maintain release pipelines for core trading engines (OMS, EMS, Gateways), ensuring zero-downtime deployments and deterministic rollbacks. Collaborate across teams to enhance platform reliability, performance, scalability, and security. Provision high-throughput messaging paths (Aeron, FIX gateways) to support venue expansions for market making and regional growth. Drive infrastructure automation, network topology design, and OS configurations using Terraform and Ansible. Build real-time telemetry pipelines using Grafana Cloud, Alloy, and Prometheus to detect latency spikes and system issues. Drive continuous platform efficiency, reduce tick-to-trade latency, and accelerate deployment cycles. Practice sustainable incident response, reduce MTTR, establish error budgets, and conduct blameless postmortems. Share on-call rotation duties and serve as a primary escalation point for production incidents. Enforce security best practices across all trading infrastructure to minimize attack surfaces and guarantee data integrity. Min

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Site Reliability Engineer (Production Engineer) to join our team. This is a hybrid role (onsite three days a week in Santa Clara, CA, reporting to the Senior Manager, Site Reliability Engineering in the Zero Trust Exchange department. As a key member of the Zero Trust Exchange team, you will own the systems-level reliability and performance of Zscaler’s high-throughput bare-metal and cloud infrastructure processing tens of billions of daily transactions across a global, multi-region fleet. This is a software-first SRE role: you will write production-grade code and automation, drive the shift from reactive incident response, and bring engineering discipline to the systems-level work - OS, network and application debugging - that keeps the fleet operating safely at scale. What You’ll Do (Role Expectations) Maintain high availability across large-scale bare-metal Linux/BSD fleets, Kubernetes clust

Use Your Power for Purpose Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is crucial to ensuring customers and patients receive the medicines they need, precisely when they need them. By collaborating with our forward-thinking engineering team, you will contribute to delivering medicines to the world more swiftly by envisioning new possibilities and taking decisive action. The Cyber & Infrastructure Technology Lead Engineer drives and leads the secure, stable, and compliant operation of Digital and Automation infrastructure within the manufacturing environment. The role focuses on leading and owning execution of cybersecurity, network, and infrastructure activities in line with established standards and governance to protect critical digital assets and ensure reliable plant operations. The Team Member performs day‑to‑day operations, lifecycle, and support activities across cybersecurity and network domains owning the reliability and performance of secure, resilient Digital and Automation systems. The role works closely with cross‑functional partners to support secure infrastructure operations, incident response, and continuous improvement at site level. The Cyber & Infrastructure Technology Principal Engineer is recognized as a site Subject Matter Expert (SME), providing guidance and operating independently within defined scope while escalating complex or cross-site topics. What You Will Achieve In this role, you will: Lead cybersecurity regulations and standards application, driving adherence across assigned systems and Identify, assess, and manage cybersecurity and infrastructure risks within defined scope, escalating where required. Drive implementation and effectiveness of approved control strategies and tools to maintain secure and compliant Digital and Automation environments.</li

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our transport network serves the needs of millions of people every day who want to get from one place to another using Lyft cars, bikes and scooters, or on foot in the most efficient way. To serve these needs, we need to suggest the fastest, most affordable and safest routes. We are hiring a Machine Learning Engineer to join our Routing team. Our team builds and maintains Lyft's system responsible for providing routes for every ride request on our platform. We process millions of route requests per day and low latency, high reliability and high accuracy are paramount for our success. If you are a critical thinker with experience in machine learning workflows and writing reliable code, passionate about solving business problems using data and working in a dynamic, creative, and collaborative environment, we are searching for you. Our technology stack runs on AWS, Kubernetes, Go, Python/C++, Apache Airflow, Flink, and Kafka. We use AI to improve development productivity, optimize customer support workflows, and enhance operational efficiency — all without compromising code quality or security. In this role, you will work with incredibly passionate and talented colleagues from software engineering, machine learning and data science on building rideshare experiences that delight millions of riders and drivers. Responsibilities: Perform data analysis and build proof-of-concept to explore and compare ML and non-ML solutions Be able to make effective tradeoffs between model accuracy, its productization complexity and runtime performance Develop statistical, machine learning, or optimization models Write production quality code that can scale well to serve millions of requests per day Participate in code reviews, design reviews, production on-call support and incident triaging process

About the role Sana Biotechnology is growing, and we are hiring new team members who believe in the potential of engineered cells as medicines, who are passionate about delivering the possible to patients, and who lead with the desire to work on novel ideas. As a Sr. Systems Administrator, you will report to the Director, IT Infrastructure and help design, implement, operate, secure, and continuously improve the infrastructure services that support Sana’s corporate, research, laboratory, and regulated environments. You will serve as a senior hands-on technical resource, lead complex infrastructure initiatives, and partner with IT, Quality, Security, business stakeholders, vendors, and service providers to deliver reliable, scalable, and compliant solutions across a multi-site environment. What you’ll do Administer, maintain, and improve on-premises and cloud infrastructure, including Windows Server, virtualization, storage, backup and recovery, identity, directory, and core network services Lead the technical design and implementation of infrastructure projects, upgrades, migrations, lifecycle replacements, and new site or system deployments Operate infrastructure supporting GxP and other regulated business processes in accordance with approved procedures, change control, security, data integrity, and validation requirements Monitor system health, capacity, performance, availability, and security; plan and execute patching, preventative maintenance, vulnerability remediation, and lifecycle activities before risks affect business operations Troubleshoot and resolve complex incidents and recurring problems across servers, cloud services, identity platforms, storage, backup, and integrated infrastructure technologies; participate in incident response and scheduled maintenance as needed Develop and maintain automation for routine administration, monitoring, reporting, configuration, and remediation activities Manage backup and recovery operations, perform restore testin

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion is looking for an experienced Lifecycle Marketing Manager, Campaign Strategy & Execution to develop and execute campaigns that help users discover value, adopt key workflows, and deepen their use of Notion. You'll own campaigns end to end: translating business and customer opportunities into clear strategies, defining audiences and journeys, coordinating creative and technical production, launching across email and in-product channels, and measuring incremental impact. This role combines strategic judgment with hands-on execution. You'll partner closely with Lifecycle Marketing, Product Marketing, Product Growth, Data Science, Marketing Operations, and creative partners. You should be equally comfortable shaping a campaign brief, building a journey in Customer.io , resolving execution details, and interpreting results. Scope guardrails: this role owns campaign strategy, hands-on execution, cross-functional delivery, and performance analysis. It is not the primary Customer.io architect or incident-response owner, a general intake coordinator, or a production-only role receiving prewritten briefs. The person

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role As an Engineering Manager on the Assessment Platform team, you will lead the technical vision and execution for the systems that power the assessments on HackerRank. This includes giving candidates the ability to work on a real world application running on dedicated VMs with an online ADE built by HackerRank. Doing this for concurrencies of up to 100K candidates is a very interesting technical challenge. You will also partner with product teams across HackerRank to embed these solutions into every product, drive the team's roadmap, and build a high-performing, growth-oriented team that delivers scalable, resilient systems. What you will do Own the vision and roadmap for assessment platform, working closely with Product to shape priorities. Architect systems that reliably handle 100k+ concurrent users. Own delivery commitments and run the team's day-to-day execution using agile practices. Ensure operational excellence: reliability, incident response, security and privacy. Hire, mentor and grow engineers, and set clear career paths for each team member. Define how the team uses AI tools in development to improve quality and speed. Partner with Product, infrastructure and Security teams. Who you are 8+ years

About the Role We are seeking a platform engineer to join our Compute team. This team owns the critical systems that power project provisioning, scaling, and the compute that our users rely on every day. You’ll work on the core platform that ensures Supabase can seamlessly scale across multiple regions, handle high-volume workloads, and provide low-latency, highly available compute services. You'll design, build, and operate systems that are both robust and highly automated — enabling us to provision new projects reliably at scale, optimize resource utilization, and deliver a seamless experience to the millions of databases which we manage. What You’ll Be Responsible For: Help build and maintain the Supabase Cloud offering; Design and implement systems to provision, scale, and manage the multi-region compute workloads powering Supabase projects; Own the full lifecycle of compute orchestration: project creation, warm pools, autoscaling, resizing, and resource optimization; Improve automation and observability across the compute stack to ensure high availability and performance; Improve our system architecture to reduce costs while balancing security, reliability, and performance; Collaborate cross-functionally with other teams to help leverage compute as a core platform offering; Participate in on-call rotations, incident response, and post-incident reviews; Resolve escalated support issues, while also identifying and resolving systemic issues across the platform. You Might Be A Good Fit If You: Have strong software engineering skills (Go and Typescript required); Experience building and operating cloud infrastructure or distributed systems at scale; Have 5+ years experience with cloud infrastructure (AWS required, additional experience with GCP and Azure is a plus) - particularly compute, networking, and storage services; Have 3+ years experience working with building custom Kubernetes controllers, and operating large-scale (tens-to-hundreds of thousands of pods) cl

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Engineering Opportunity We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an experienced Site Reliability Engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. What You'll Be Doing Reliability & Operations Design, build, and operate large-scale cloud infrastructure and production services. Participate in an on-call rotation supporting highly available customer-facing systems. Lead incident response efforts and drive post-incident reviews focused on systemic improvements. Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets. Partner with engineering teams to improve service availability, scalability, performance, and resilience. Continuously improve observability through metrics, logging, tracing, dashboards, and alerting. Eng

Who We Are Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future. About the Role As an Infrastructure Security Engineer, you will increase the security of Nuro’s core infrastructure used to develop and operate our autonomous delivery service. You will need to leverage your technical skills to create cross-functional strategic outcomes for Nuro. You will need to use good engineering judgment when evaluating and fixing both real and theoretical vulnerabilities. You work closely with development teams and can build systems. Your work contributes directly to the safety and security of the people in the communities we operate in. You’re a collaborative thinker with an ownership mindset, and thrive in fast-paced and collaborative environments. As a member of Nuro’s Security team, you will work on projects that impact all areas of security, from offensive testing to detection and response. About the Work Assess and secure Nuro and protect user data. Evaluate and verify engineering teams' vulnerability remediations (PR review or other evaluations) Design and build security tooling and infrastructure for use Nuro’s engineers Design and implement core security infrastructure like authentication and authorization systems, pipelines and automation for security incident detection and response, PKI, and others About You Expert in one or more core domains: Securely using a public cloud, securing corporate networks and endpoints, or application secu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams—balancing our users' business needs with technical constraints—and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe. What you'll do As a Technical Solutions Consultant for Crypto, you will own the technical relationship for Stripe's most strategic crypto-native users: high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy. You will be the technical expert your accounts trust and rely on—developing deep relationships with their key stakeholders, mobilizing cross-functional teams across Stripe to resolve their most complex technical challenges, and proactively identifying opportunities that help them succeed and scale. Responsibilities Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders. Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed. Partner closely w