Lead Quality Analyst Jobs

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As the Team Lead, Billing & Collections, you own billing accuracy, cash application, and the non-pay lifecycle — notice of cancellation, rescission, reinstatement, and termination — so premium, coverage, and AR stay reconciled. You lead the billing operations team that invoices, applies cash, matches partner remittance, and processes cancels and reinstatements across installment billing, payroll-partner remittance, lockbox, and Stripe. You are accountable for SLA and quality outcomes on that work, not for post-handoff recovery. Past-due collection strategy, litigation, settlement, and collection-vendor performance sit with the Team Lead, Collections. You work hand-in-hand with that team so unpaid balances are handed off cleanly, on time, and with the documentation Collections needs. You’ll lead individual contributors alongside BPO and offshore partners, set the operating standard for how every dollar is billed and applied, and find upstream improvements that reduce Pie's exposure before a receivable ever reaches collections. You set and enforce service-level agreements across billing, cash, remittance, and the non-pay lifecycle, and you are accountable for the performance of your team, your vendors, and your BPO and offshore partners against defined KPIs. You partner with Accounting on month-end billing close, unapplied cash, and the documentation Finance needs to reconcile the books. You partner with Product, Engineering, and the Business Systems Analyst on Zuora and billing automation. This is a role for someone who wants to own a function

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Team Lead, Sanctions Screening to lead 6 financial crime analysts, responsible for processing sanctions alerts, hitting regulatory deadlines, and building the operating rigor this function needs, as part of a broader restructuring of our sanctions organization following Qonto's ACPR mission. ➡️ What you'll do Manage a production team's backlog and alert volumes, ensuring processing deadlines are consistently met without compromising decision quality. Prioritize daily workload across the team, spot inconsistencies in case handling, and adjust before they become bottlenecks. Run team rituals and weekly one-to-ones, providing the structure and day-to-day direction the team needs to operate with cohesion. Produce regular reporting on alert volumes, backl

About the opportunity We are looking for a dynamic Lead (1year Fixed-Term Contract) to join our AFC Operations Department in Madrid to ensure compliance with applicable regulations and relevant company policies related to Anti-Financial Crime. Our target in AFC is to lead and shape the industry by creating a culture of compliance within N26 that authorities, customers and stakeholders can trust. This role is crucial to achieve this goal. In this role, you will: As AFC Operations Team Lead, you will support all Anti-Financial Crime tasks including AML, terrorism financing, sanctions, KYC, and fraud. You’ll detect Money Laundering typologies and Financial Crime patterns, while handling external and internal requests to detect potential financial crime. Your responsibilities will include: Leading and managing a team of analysts and investigators. Ensuring timely and accurate investigation of suspicious activities and reporting. Overseeing daily operations to ensure compliance with regulatory standards. Monitoring and reporting on the effectiveness of AFC controls. Coordinating with other departments to implement and enforce/improve AFC policies. Developing and implementing process improvements to enhance operational efficiency. Support responding to audits and regulatory inquiries as needed Fostering a culture of continuous learning and professional development within the team. Promoting teamwork and collaboration to achieve shared objectives. What you need to be successful: Background: Several years with relevant banking experience in Anti Financial Crime Strong leadership and team management skills Experience on Italian AML/CTF regulation Bachelor’s degree (ideally in law, business or finance) preferred, but not essential Knowledge use of Google Workspace In-depth understanding of Anti-Financial Crime regulations and compliance standards You are fluent in English and Italian (spoken and written). Deliver with quality and keep confidenti

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Service Cloud, Team Lead Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Service Cloud Team Lead (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platfor

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Business System Analyst at Everpure™, you will serve as the strategic bridge between cross-functional business partners and technical engineering teams to unlock the full potential of our enterprise platform . You will maximize organizational agility by aligning ServiceNow capabilities across ITSM, HR, and Field Services directly with key business outcomes . Partnering closely with developers, product owners, and enterprise leaders, you will drive operational efficiency, seamless automation, and platform modernization . If you thrive on transforming complex enterprise workflows into scalable, high-impact digital experiences, this role offers an exciting opportunity to shape our technology ecosystem . WHAT YOU'LL DO Drive Business Process Optimization & Alignment: Lead workshops with key stakeholders across IT, HR, and Operations to map current-state workflows, eliminate operational bottlenecks, and design scalable future-state processes that enhance service efficiency and align with enterprise governance standards . Manage Agile Backlog & Deliver Strategic Value: Transform complex business requirements into prioritized epics, clear user stories, and acceptance criteria within Agile delivery frameworks, ensuring technical features directly support measurable organizational goals . Ensure Delivery Excellence & Solution Quality: Partner with platform architects and engineering teams to rev

CAPCO POLAND We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. At Capco Poland, we're not just another consultancy – we're the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we help clients tackle complex challenges across banking, payments, capital markets, wealth, and asset management. About the Role We are looking for an experienced Senior Business Analyst to join a strategic data transformation programme within the financial services sector. The successful candidate will play a key role in delivering data and reporting initiatives by bridging business, data, and technology teams. This role requires strong analytical capabilities, expertise in finance data, and the ability to drive requirements and solution definition in complex regulatory environments. Key Responsibilities Elicit, analyse, and document business and data requirements for finance and regulatory reporting initiatives. Lead discovery and definition activities, working independently with business and technology stakeholders. Analyse and document data lineage, data definitions, data mappings, ingestion processes, and transformation requirements. Translate business requirements into data-focused and architecture-aligned solutions. Produce high-quality project artefacts, including discovery documents, business requirements, impact assessments, and change documentation. Collaborate with data architects, engineers, and reporting teams to ensure solutions meet business and regulatory requirements. Build strong relationships with stakeholders across business and technology functions, facilitating workshops and driving alignment throughout the project lifecycle. Required Experience Proven experience as a Business Analyst or Senior Business Analyst within the financial services industry. Strong knowledge of f

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Technology Risk & Controls Analyst operates as part of the second line Technology Risk & Controls function, working under the direction of the Technology Risk & Controls Lead. This role supports the delivery of the controls assurance programme across Business Platforms and Corporate applications, with a strong focus on IT General Controls (ITGC), and SOX compliance, for ERP environments. The role is focused on executing high-quality control testing, audit support and remediation assurance activities in line with WPP standards and methodologies. The Analyst works closely with Application and Control owners, Financial Risk & Control colleagues and auditors to evidence control performance, support audit readiness (including SOX 404) and contribute to a consistent, well-documented and sustainable control environment. What you'll be doing: Controls Assurance & Testing • Perform control design and operating effectiveness testing across ERP and corporate systems • Execute testing across key control areas (e.g. access management, change

Overview: Guidepoint Insight is seeking an Equity Analyst to support the expansion of our research coverage of China biotech, medtech and healthcare services companies. This role plays a critical part in building and scaling the Guidepoint Library, a central resource offering transcript-based insights through teleconferences with KOLs, and industry experts. These insights, conceptualized and hosted by former investment professionals, industry veterans and former scientists, help Guidepoint's institutional clients make well-informed decisions across sectors like healthcare, industrials, technology, consumer, and more. As an Equity Analyst, working in Shanghai you will be responsible for developing deep research coverage, facilitating expert-led discussions, and ensuring high-quality content creation. Reporting directly to the Director of Research, you will be instrumental in creating content that spans topics such as scientific basis of the platforms, competitiveness of existing and upcoming products of both public listed and private healthcare companies, industry landscape, regulatory decisions, product launches and go-to-market strategies. You will also lead efforts to recruit and vet experts, ensuring that the insights gathered are accurate, relevant, and valuable to our clients. What You'll Do: Research Coverage: Monitor a coverage universe of Chinese public and private companies in biotech, pharma, medtech and services. Industry Analysis: Track key market and business drivers, including material news flows, earnings releases, investor presentations, clinical trials, medical conferences, product launches within your coverage companies and therapeutic indications. Report Creation: Collect and organize clinical trial information and results, analyze the mechanisms of action (MOA) of drug candidates, investigate clinical paradigms for disease treatment in China, and prepare reports. Content Development: Create and moderate teleconferences featuring experts fro

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as an Anti-Financial Crime Analyst (DE) in our Belgrade office to investigate and report suspicious activities, ensuring Qonto's compliance with German AML/CFT regulations. You'll join our Anti-Financial Crime team and work closely with Ludmila Moroniewicz, our Lead Anti-Financial Crime Germany & CDD, to protect our growing German client base from financial crime risks. ➡️ What you'll do Investigate and report: Perform enhanced investigations on suspicious client activities and issue Suspicious Transaction Reports (STR) to the German FIU when necessary. Ensure reporting quality: Detect and describe patterns on investigated accounts to ensure regulatory reports meet the highest standards. Handle team escalations: Investigate cases escalated by the transa

Responsibilities: Annotate Case Report Form (acrf.pdf) following FDA/CDISC or sponsor guidelines. Develop SDTM specifications and generate SDTM datasets using SAS. Develop ADaM specifications and generate ADaM datasets using SAS based on Statistical Analysis Plan. Develop Tables, Listings, Graphs, Patient Profile in support of the Clinical Study Report, Posters, Manuscripts. Develop ADaM data, Tables, Listings, Figures for Integrated Summary of Safety (ISS) and Integrated Summary of Efficacy (ISE). Create electronic submission package to FDA, e.g., define.xml or define.pdf following FDA guidelines with minimum supervision. Proficient in analyze information and develop innovative solutions to programming and data analysis challenges; Support the point of contact (POC) of programming with statisticians for statistical input and analysis interpretation Follow and reinforce regulatory agency requirements during daily job. Serve as a programming team lead and contribute to department initiative. Provide guidance, mentoring, training for team members and help solve issues from cross-functional teams. Review draft and final production deliverables for project to ensure quality and consistency. Skills and Qualifications: Bachelor’s/Master’s degree in Statistics, Mathematics, Computer Science, Electrical Engineering, Biotechnology or related scientific disciplines. Minimum of 4+ years of clinical programming experience, along with 1+ year of project management and 1+ year of people management experience. Proven knowledge and training in high level computing languages such as. SAS, C/C++, Java, R, Python, MATLAB and SQL. Database programming experience is a plus. Proficient in decoding programming logic and assembling programming code based on logic provided and be able to explain to team members. Proficient in applying concepts in Artificial Intelligence and Machine Learning in the real world. In-depth knowledge of ICH, Good Clinical Practices, Clinical research, Clini

Responsibilities: Annotate Case Report Form (acrf.pdf) following FDA/CDISC or sponsor guidelines. Develop SDTM specifications and generate SDTM datasets using SAS; Develop ADaM,specifications and generate ADaM datasets using SAS based on Statistical Analysis Plan; Develop Tables, Listings, Graphs, Patient Profile in support of the Clinical Study Report, Posters, Manuscripts; Develop ADaM data, Tables, Listings, Figures for Integrated Summary of Safety (ISS) and Integrated Summary of Efficacy (ISE) Create electronic submission packages to FDA, e.g., define.xml or define.pdf following FDA guidelines with no supervision. Expert-level in analyze information and develop innovative solutions to programming and data analysis challenges; Serve as point of contact (POC) of programming with statisticians for statistical input and analysis interpretation; Follow and reinforce regulatory agency requirements during daily job. Serve as a programming team lead and contribute to department initiatives. Provide guidance, mentoring, training for team members and help solve issues from cross-functional teams; Review draft and final production deliverables for project to ensure quality and consistency. Work with global team or sponsors to coordinate project deliverables, timelines and resources. Skills and Responsibilities: Bachelor’s/Master’s degree in Statistics, Mathematics, Computer Science, Electrical Engineering, Biotechnology or related scientific disciplines with 5+years of clinical programming experience. Proven knowledge and training in high level computing languages such as. SAS, C/C++, Java, R, Python, MATLAB and SQL. Database programming experience is a plus. Expert-level in decoding programming logic and assembling programming code based on logic provided and be able to explain to team members. Expert level in applying concept in Artificial Intelligence and Machine Learning in real world. In-depth knowledge of ICH, Good Clinical Practices, Clinical research, Clinical tria

GAQ426R79 About the Team The mission of Databricks Legal is to apply legal resources and expertise to help Databricks achieve its growth and strategic objectives, while thoughtfully protecting Databricks with a reasonable balance of risk versus opportunity. What we look for Databricks is looking for an experienced Program Analyst, Legal Ops (Commercial) to support the Databricks Commercial Legal team’s AI and scaling initiatives, including working with the Commercial Legal Center of Excellence (CoE). The dedicated Program Analyst will work to align, program manage, and track the multiple high-priority initiatives. This role is essential to enable the Commercial Legal team to effectively achieve Databricks' long-term corporate goals. The impact you will have Driving Project Alignment and Execution: The Program Analyst will serve as the dedicated resource to help plan, administer, and track upcoming projects and initiatives; gather and organize information to inform leadership decisions on cross-functional projects; and help coordinate complex post-M&A integration tasks as needed and the implementation of post-signature strategic partnerships, alliances. Improving Cross-Functional Interlock: The role will provide a dedicated point of contact, enabling tighter and more efficient interlock with strategic alliances, partnerships, product legal, commercialization, and finance. Lead the end-to-end implementation of AI tools to automate routine tasks and enhance productivity. How you will work: You will demonstrate excellent project management, and an ability to coordinate efforts across multiple stakeholders, teams, and regions. You are expected to manage multiple assignments simultaneously while maintaining a high standard of quality and meeting tight deadlines. You routinely identify and recommend opportunities to change and improve ways of working. You are a bar raiser, constantly looking to improve standards within the team and to streamline proce

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Complaints Analyst on the Global Complaints team within Customer Experience, you'll investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers. The Global Complaints team is responsible for handling complaints end-to-end across three units, and you'll own assigned cases from intake through resolution, ensuring every customer receives a thorough, accurate, and timely response. What you'll do: Investigate and resolve assigned complaints by gathering account data, transaction history, and customer communications, delivering accurate responses within defined SLA timelines Maintain complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence, and submit cases for QC review before closure Escalate complex or ambiguous cases to your Supervisor or Complaints Lead with clear documentation of the issue and your initial assessment Flag recurring complaint patterns or potential process gaps to leadership to support continuous improvement across the team Participate in calibration sessions, training, and nesting requirements to stay aligned on evolving quality standards and process updates Required Skills and Experience: 1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services, fintech, or a reg

Trade & Transaction Reporting – Business Analyst / Project Manager Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Drive regulatory clarity and control across global reporting regimes The Role Capco is seeking Business Analysts and Project Managers to join our Finance, Risk, Regulatory & Financial Crime (FRRF) practice, with a focus on Trade and Transaction Reporting transformation. You'll help leading financial institutions deliver regulatory reporting programmes across global regimes including EMIR Refit, MiFIR, SFTR, CFTC, MAS, and HKMA, supporting enhanced transparency, operational control, and regulatory compliance. You'll also embrace AI-enabled ways of working, using approved AI tools and automation to improve analysis, streamline delivery, and enhance reporting quality while applying responsible AI practices and appropriate human oversight. What You'll Do Lead business analysis and project delivery activities across global trade and transaction reporting transformation programmes, identifying opportunities to leverage AI-enabled workflows and automation to improve delivery efficiency. Translate complex regulatory obligations into business, functional, technical, and data requirements, ensuring robust governance, traceability, and compliance across reporting processes. Partner with Compliance, Operations, Technology, and third-party vendors to design, implement, and optimise reporting control frameworks and operating models. Support regulatory implementation and remediation across EMIR Refit, MiFIR, SFTR, CFTC, MAS, HKMA, and other reporting regimes, using AI-enabled analysis where appropriate to improve reporting quality and operational insight. Provide governance and oversight for data lineage, reconciliation, exception management, and remediation activities while ensuring appropriate validation and human oversight where AI-assisted tools are utilised. What We're Looking For Experience del

About the Team At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base. The Global Safety Response Operations team provides 24/7 coverage for user safety, risk, and regulatory escalations across OpenAI’s products, handling the highest-priority cases that require human judgment and rapid response. The team operates as the core escalation and delivery arm of OpenAI’s safety operations, ensuring that our products remain safe and aligned with policy while enabling timely, empathetic, and consistent user support. About the Role The Global Safety Response Operations Lead is a hands-on team lead who both manages a regional Safety Response team and personally handles high-risk safety cases. This role combines frontline safety work with people leadership, operational ownership, and cross-functional coordination. You will lead a team of Safety Response Analysts who handle OpenAI’s most sensitive and high-impact cases, while also personally contributing to casework for complex, high-risk, or high-visibility issues. You will own the execution of high severity escalations in your region and ensure proper execution and communication to cross functional stakeholders You will be accountable for ensuring your region consistently meets utilization, quality, and SLA targets while serving as the operational interface with Product, Policy, Legal, Investigations, and regional stakeholders. This is a 24/7 global operation that requires flexibility to support rotating shifts, including nights, weekends, and holidays, as part of a leadership on-call model. In This Role, You Will: Lead and coach a regional te