Merchant Operations Associate Jobs

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We kindly ask all candidates to submit a resume in English. As our new Onboarding Team Lead, you’ll manage and develop our Onboarding team while ensuring that new Merchants receive world-class support and menu standards from day one. What you’ll be doing As Onboarding Team Lead, you’ll be responsible for building a high-performing team that delivers a seamless onboarding journey for our partners. You’ll set the direction, lead by example, and ensure that processes, tools, and best practices are in place to support scalable growth. Day-to-day in this role you’ll: Lead and develop the onboarding team of Onboarding Associates and Specialists Ensure excellent onboarding experiences for partners together with the team Work closely with Sales, Support, and Account Management teams to align on partner success Develop onboarding processes and automations that improve efficiency and partner outcomes Analyze the local country market on an ongoing basis to refine processes and identify improvements Create a positive work environment that enables the team to grow and succeed Lead by example by demonstrating Wolt’s values and behaviors Conduct regular one-on-ones to monitor performance, provide feedback, and support professional growth Our humble expectations Minimum of

About the Team The New Vertical Onboarding Strategy & Operations team drives a fast, seamless onboarding experience for merchants across the SMB segments. We collaborate closely with cross-functional partners to enhance visibility, streamline workflows, and reduce onboarding friction through scalable process and product improvements. Our mission is to ensure every merchant launches smoothly and efficiently, powered by data-driven insights and strong operational alignment. About the Role The SMB Onboarding Strategy & Operations (S&O) role focuses on improving the end-to-end onboarding experience for small and medium-sized merchants by identifying process inefficiencies, building visibility tools, and driving scalable solutions across cross-functional teams. This role acts as the single-threaded owner for SMB onboarding, ensuring merchants are launched quickly, accurately, and with minimal friction through data-driven insights, process automation, and clear ownership alignment. Key Responsibilities Process Visibility & SLA Tracking: Build dashboards to monitor true onboarding timelines, identify delays, and surface insights to inform process and tooling improvements. Root Causing Blocked Cases: Develop a shared tracker for blocked cases, analyze trends, and work with cross-functional partners to resolve issues and implement sustainable fixes. Integrations Enablement: Design and refine onboarding workflows for new integration types (e.g., Shopify), and establish scalable processes as SMB Retail expands in 2026. Product & Tooling Guidance: Translate workflow gaps into actionable product requirements for systems like SFDC, and advocate for automation that reduces manual work. Cross-Functional Collaboration: Partner with MXO, GTMT, IA, Sales, and Product to ensure end-to-end alignment on onboarding priorities and execution. Data & Insights: Create and maintain onboarding performance dashboards to measure success and track progress toward SLAs and O

About the Team The Go-To-Market (GTM) team within Merchant Strategy & Operations (Mx S&O) owns the operating engine that brings the right merchants onto DoorDash and sets them up for long-term success on the platform. Our Onboarding & Activation function sits at the heart of this — ensuring every new restaurant launches correctly and stays healthy from day one. From accurate menu descriptions and compelling photo coverage to correct trading hours and reliable POS integration, the quality of onboarding directly shapes both the merchant and consumer experience across ANZ. About the Role We're looking for a Senior Associate to help scale and optimise quality across the Onboarding & Activation function, with a primary focus on menu operations. This role sits within the GTM team and works closely with Operations, Sales, Product, Integrations, and menu operations teams to drive quality at scale. You'll be accountable for defining what "great" looks like during onboarding and activation — and improving and optimising the frameworks, systems, and playbooks to get there consistently. You're excited about this opportunity because you will… Help shape and execute the approach to menu accuracy across new and activating merchant cohorts: Descriptions, item completeness, photo coverage, pricing accuracy, category structure, and platform compliance. Raise the quality bar on menu data to improve the merchant and consumer experience. Drive activation quality across Onboarding & Activation: Work across the full activation suite to raise the baseline quality of every new merchant launch. Define what "great" looks like at activation and close the gap between signed and truly live. Manage and monitor tools and technology across the Onboarding & Activation workstream : Oversee the tools embedded in the merchant activation process — ensuring they're performing effectively, and continuously improving how this technology supports merchant quality at scale. Improve an

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring an Associate on our Grocery Merchant Strategy & Operations teams to drive growth in our enterprise grocery business. In this role, you will drive key initiatives supporting some of our largest merchants on the platform. This role will be highly dynamic, and a given day may include deep analysis of a customer journey, ideating and setting up a test for a new growth bet that you wish to productize, building a point of view on the financial viability of a new initiative or deal. You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life! The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an individual contributor position. We operate in a hybrid model and spend a few days a month in person together. You’re excited about this opportunity because you will… Strategize. From firs

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring a Senior Associate on our Grocery Merchant Strategy & Operations teams to work scaling the service offerings we can provide to consumers through our third party merchant partnerships with some of the most well known grocers and your local favorite grocers on our platform! In this role, you will lead growth projects for major Grocery merchants to ensure we are able to onboard every SKU or service a grocery store offers. This includes portfolio management, ideating and launching 0-1 initiatives across our merchants, onboarding merchants to new services and improving quality every step of the way. You will partner closely with product, engineering, finance, analytics and business development to bring these initiatives to life! These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring two Associate Manager roles on our Grocery Merchant Strategy & Operations teams to lead high growth segments of the grocery business - mid market and local grocery. In this role you will serve as the general manager of your respective segment – the central owner of the end to end merchant and customer experience to make them successful. Your role will include a mix of managing the day to day success of the segment, while also driving long-range strategic bets that are critical to the portfolio’s success. You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life! These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will be an individual contributor. We operate in a hybrid model and spend a few days a month in person together. You’re excited about this opportunity because you will… Strat

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you want to work on commercializing autonomy and robotics in a service used by millions of people — and on bringing the merchant partners who power that service along with us — then we want to talk to you! About the Role Come help us redefine last-mile logistics through robotics, automation, and other advanced technologies. Autonomy only works when merchants — restaurants, retailers, and other partners — can reliably interact with our robots: handing off orders, troubleshooting edge cases, and trusting the experience enough to keep using it. This role owns that side of the equation. We're looking for a Merchant Success & Growth lead to build the strategy and operational mechanisms that get merchants onboard, keep them performing, and turn their day-to-day reality into a tight feedback loop for product and engineering. You're excited about this opportunity because you will… Own merchant adoption and performance KPIs for autonomy end-to-end — defining what "successful merchant interaction with a robot" means, instrumenting it, and driving improvement against it. Build the playbooks and operational mechanisms to onboard merchants to autonomy — from first conversation through training, go-live, and steady-state ops — and scale them across markets. Partner with sales, account management, and field ops to recruit and ramp the right merchant cohorts for each stage of the product, and design experiments that test new merchant-facing features and handoff models. Define merchant performance benchmarks (handoff success rate, dwell time, dasher/robot interaction quality, merchant CSAT) and run the cadence that holds partners and internal teams accountable to them. Stand up the feedback loop from the field back to product and engineering — turning merchant complaints, edge cases, and frontline observations into prioriti

About the Team DoorDash Drive is our white label fulfillment platform powering e-commerce for merchants on and off the DoorDash platform. The Drive New Verticals team partners with merchants across Grocery, Convenience, Retail, and Pharma to strategically and operationally address their e-commerce and logistics needs through our three-sided marketplace. About the Role We are looking for a Senior Associate to join our New Verticals Drive Strategy & Operations team, passionate about scaling high-growth products. This team focuses on growing Last Mile Delivery and Dasher Shop & Deliver for our Drive partners, with this role specifically focused on Dasher Shop & Deliver. In this role, you will unlock accessibility to local businesses on their own terms by launching new products and services to expand both DoorDash’s and merchants’ total addressable market. You will work on growth, profitability, and merchant strategy initiatives to scale our Dasher Shop & Deliver offering across Grocery and other New Verticals categories. You will partner cross-functionally to improve product quality and operational excellence, contribute to the ideation, testing, and execution of new services and features, and support profitability efforts through data-driven recommendations, financial modelling for merchant negotiations and new-net merchant contracts, and account optimization initiatives. Reporting to the Manager of Drive Strategy & Operations, you will work cross-functionally with Product, Engineering, Sales, Operations, Finance, and other teams to make your vision a reality. We operate in a hybrid model, so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly. You’re excited about this opportunity because you will… Strategize: You will develop the strategy to best serve our customers, thinking at a deeply strategic level about the success now and 3+ years out. Operate : You will get t

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you want to work on commercializing autonomy and robotics in a service used by millions of people — and on bringing the merchant partners who power that service along with us — then we want to talk to you! About the Role Come help us redefine last-mile logistics through robotics, automation, and other advanced technologies. Autonomy only works when merchants — restaurants, retailers, and other partners — can reliably interact with our robots: handing off orders, troubleshooting edge cases, and trusting the experience enough to keep using it. This role owns that side of the equation. We're looking for a Merchant Success & Growth lead to build the strategy and operational mechanisms that get merchants onboard, keep them performing, and turn their day-to-day reality into a tight feedback loop for product and engineering. You're excited about this opportunity because you will… Own merchant adoption and performance KPIs for autonomy end-to-end — defining what "successful merchant interaction with a robot" means, instrumenting it, and driving improvement against it. Build the playbooks and operational mechanisms to onboard merchants to autonomy — from first conversation through training, go-live, and steady-state ops — and scale them across markets. Partner with sales, account management, and field ops to recruit and ramp the right merchant cohorts for each stage of the product, and design experiments that test new merchant-facing features and handoff models. Define merchant performance benchmarks (handoff success rate, dwell time, dasher/robot interaction quality, merchant CSAT) and run the cadence that holds partners and internal teams accountable to them. Stand up the feedback loop from the field back to product and engineering — turning merchant complaints, edge cases, and frontline observations into prioriti

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest-growing companies interest you? If so, then we'd love to chat! As Merchant Onboarding Associate, you’ll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success. Your tasks will include managing the partnership during the onboarding process, and ensuring that all necessary data inputs are available in a timely manner. You will also act as a key communicator between our operations team and restaurant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered. What you’ll be doing Day-to-day in this role you’ll: Oversee the end-to-end onboarding process for new venues, ensuring timely and accurate platform setup Review and validate partner information, cross-checking with signed contracts Create and review partner menus for accuracy and proper structure; coordinate translations if needed Coordinate photography and ensure 100% image coverage for each partner during onboarding Set up and distribute Wolt gear, ensuring partners are trained on proper usage Conduct on

About the Team Our US Marketplace Strategy & Operations team is responsible for building, scaling and improving the way in which we provide Restaurant delivery. We build our restaurant selection, test 0 → 1 products to give merchants more opportunity to delight their consumers, and optimize ways to improve our marketplace to increase the return on investment our partners gain from partnering with DoorDash. This team focuses on all things Restaurants ranging from selection, to merchandising, to consumer strategy, to leveraging our logistics network in new ways, to so much more! About the Role We are seeking a Senior Associate to join our Marketplace Strategy & Operations team, with a focus on Restaurant Growth. This team is dedicated to growing our restaurant marketplace by launching new selection, enhancing in-app merchandising, helping negotiate new merchant partnerships, and commercializing products that help our restaurant partners grow their businesses on DoorDash. In this role, you will be focused on identifying and executing the most promising ways to grow marketplace revenue while deepening DoorDash’s partnership with its restaurant partners. The ideal candidate will possess a growth mindset, strong analytical skills, and a deep sense of ownership. If you're excited about launching 0 to 1 projects, solving customer challenges, working in fast-paced environments, and managing a marketplace business line with broad impact, this role is for you. We operate in a hybrid model, balancing in-person collaboration with remote work. You’re excited about this opportunity because you will… Have Ownership. You’ll own visible goals that drive both top-line and bottom-line performance of our core marketplace business. Collaborate. You’ll work in a highly cross-functional environment with teams like Product, Analytics, Finance, Marketing, Sales, and more. Strategize. You’ll bring new products and strategies to market, integrating new value propositions in

About the Team The Marketplace Strategy & Operations team at DoorDash is responsible for accelerating Marketplace growth, consumer engagement and retention. Using a customer-obsessed approach, we own market strategy, consumer affordability, the end-to-end DoorDash app experience and new value propositions. We are looking for a hands-on builder to curate a personalised and highly rewarding consumer experience, affecting the KPIs for consumers and merchants within the Strategy & Operations team. About the Role We are hiring an Associate Manager to lead the in-app merchandising strategy to create a best-in-class consumer experience. You will be responsible for shaping how consumers discover, choose and order on the app by testing and scaling new features and surfaces, translating engagement and conversion data into actionable insights and managing the in-app experience for new merchant launches and seasonal Occasions. Your focus will be on creating and executing on a vision to sustainably grow the consumer base across Australia, whilst balancing long-term marketplace health and promotion spend. This is a highly visible team with fast feedback loops, where ideas quickly turn into live experiences and impact can be seen in real time across consumer engagement, order growth and dollars earned for merchants. The initiatives you own will directly impact merchants from the Restaurants and New Verticals teams, and you will partner closely with the Product, Marketing, Ads & Promotions teams to deliver on your vision. You will report into the Manager on our Marketplace Strategy & Operations team. This is a hybrid role, with 3 days in-office (Sydney / Melbourne) You’re excited about this opportunity because you will… Strategise - create and execute the merchandising strategy for our consumers and merchants, considering in-app engagement, retention and order rates Build and execute - test and incorporate new product features in collaboration with

About the Team Our US Marketplace Strategy & Operations team is responsible for building, scaling and improving the way in which we provide Restaurant delivery. We build our restaurant selection, test 0 → 1 products to give merchants more opportunity to delight their consumers, and optimize ways to improve our marketplace to increase the return on investment our partners gain from partnering with DoorDash. This team focuses on all things Restaurants ranging from selection, to merchandising, to consumer strategy, to leveraging our logistics network in new ways, to so much more! About the Role We are seeking an Associate Manager to join our Marketplace Strategy & Operations team, with a focus on Restaurant Growth. This team is dedicated to growing our restaurant marketplace by launching new selection, enhancing in-app merchandising, helping negotiate new merchant partnerships, and commercializing products that help our restaurant partners grow their businesses on DoorDash. In this role, you will define and execute DoorDash’s restaurant strategy, creating sustainable value for restaurants, consumers, and Dashers while unlocking incremental marketplace revenue. The ideal candidate will possess a growth mindset, strong analytical skills, and a deep sense of ownership. If you're excited about launching 0 to 1 projects, solving customer challenges, working in fast-paced environments, and managing a marketplace business line with broad impact, this role is for you. We operate in a hybrid model, balancing in-person collaboration with remote work. You’re excited about this opportunity because you will… Have Ownership. You’ll own visible goals that drive both top-line and bottom-line performance of our core marketplace business. Collaborate. You’ll work in a highly cross-functional environment with teams like Product, Analytics, Finance, Marketing, Sales, and more. Strategize. You’ll bring new products and strategies to market, integrating new value proposi

About the Team The Canadian DoorDash Growth & Consumer team focuses on making DoorDash a more valuable and accessible part of consumers’ everyday lives. We identify opportunities to grow the business by improving affordability, strengthening the consumer experience, and solving marketplace challenges across consumers, merchants, and Dashers. Our team partners across Restaurants, New Verticals, Legal, Product, Finance, and Operations to develop strategies that support sustainable growth across Canada. About the Role The Associate Manager role is for a self-motivated, curious, and ownership-minded individual who approaches problems through a customer-first lens. You will use data and market insights to identify growth opportunities, develop strategies, and drive cross-functional execution. Your scope may include pricing and affordability, market-specific growth, consumer engagement and retention, and other high-priority strategic initiatives. Success will be measured by your ability to translate ambiguous problems into clear plans and deliver measurable business and customer outcomes. You're excited about this opportunity because... Pricing & Affordability: Develop strategies across pricing, fees, promotions, and other value levers that balance customer affordability, growth, and sustainable economics. Analysis & Reporting: Analyze performance, build reporting and financial models, identify key trends, and translate insights into clear recommendations for leadership and XFN partners. Market Growth & Initiatives: Identify market-specific opportunities and lead high-impact growth initiatives from strategy and experimentation through execution and measurement. Big Bets & Innovation: Identify emerging opportunities, test new ideas, and build scalable solutions that can unlock new sources of customer and business growth. Cross-Functional Collaboration: Partner with Marketing, Merchant, Dasher, Product, Finance, Analytics, and other teams to align priori

About the Team DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants to help them grow their business and improve working lives in one of the country’s biggest industry sectors. About the Role As an Associate Manager on the Digital Ordering Strategy & Operations team, you will play a critical role in building a world-class SaaS business. You will be responsible for defining and leading key go-to-market bets and initiatives to scale our business nationwide. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals. You’re excited about this opportunity because you will… Lead. You’ll drive high visibility, cross-functional workstreams that address Digital Ordering’s most unique and challenging questions Build. You’ll shape strategies, workstreams, and playbooks across our most important go-to-market priorities, working closely with senior stakeholders across GTM, product, marketing, and beyond Sell. You’ll design and influence the GTM sales motion at each stage of the sales funnel to communicate our value proposition to Merchant partners Operate. You’ll get to the lowest level of detail and have a deep understanding of how our go-to-market engine operates, and use that to scale Analyze. You’ll parse complex data sets paired with qualitative feedback to provide insights and recommendations to grow the business We’re excited about