Merchant Operations Associate Jobs

About the Team Our sales and partner management teams are the heart and soul of DoorDash, helping us partner with top merchants (think restaurants, grocers, convenience stores, retailers) across the country to grow their revenue and help them operate even better. As DoorDash grows both in scale and scope of offering, the strength of our sales engine and organizational structure must grow with it. The Pre-Sales S&O team focuses on the acquisition of SMB restaurants across the United States, Canada, Australia, and New Zealand. About the Role As a Senior Associate on Sales Strategy & Operations, you'll take end-to-end ownership of the Canada SMB Inbound, Self-Serve Merchant Onboarding (SSMO), and Sales Development Representative (SDR) functions — the core engine behind restaurant acquisition for Canada. You will own the strategy, goaling, and forecasting infrastructure for these channels, manage relationships with stakeholders across sales, marketing, and vendor partners, and be accountable for day-to-day performance and ongoing improvement of the business. You'll be expected to operate with significant autonomy — identifying opportunities, shaping strategy, and leading initiatives that produce measurable outcomes — and you'll also help the team use AI and automation to scale its own productivity, building tools and workflows that create leverage well beyond your own workload. You will report into the Canada Pre-Sales RevOps Lead on our Pre-Sales S&O team in our Sales Strategy & Operations organization. You're excited about this opportunity because you will… Own – Take full ownership of the Inbound, SSMO, and SDR functions for Canada, including goaling, forecasting, and pacing infrastructure Build – Design and encourage adoption of new sales products, processes, and tools (including AI-powered workflows) that scale team productivity Strategize – Partner with Sales leadership to build effective, cost-efficient go-to-market strategies and structural chang

About the Team The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more! About the Role We are hiring a Senior Associate to join the Retail Strategy & Operations team to own the backend data that fuels what customers see when shopping Retail on DoorDash. This person will develop deep expertise in Retail merchants and categories and become the team's authority on data quality — defining what best-in-class product and merchant data looks like, and building the systems that keep it that way as we scale. They will partner with the central Catalog team on attribute creation, translate merchant catalog feeds into DoorDash standards, and manage enrichment programs to hit coverage targets across categories. Beyond day-to-day execution, they'll build repeatable frameworks — like style guides — that keep data clean as new merchants and categories launch, and track quality over time to catch gaps before they reach customers. A few key responsibilities will tactically look like: Owning attribute definition, enrichment, and catalog feed mapping to hit data coverage targets at scale Setting and scaling data quality standards, building repeatable frameworks like style guides and quality rubrics Tracking data and PDP quality over time, proactively flagging gaps before they reach customers Managing day-to-day enrichment vendor operations Partnering with the Catalog team on attribute creation and taxonomy definition This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user r

About the Team The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched New Verticals in 2020 and have since built a world-class delivery platform enabling delivery across Grocery, Convenience, Alcohol, and Retail third party partners and through our home grown DashMart business. Our Strategy & Operations team has their footprint on everything from merchant strategy to consumer experience to dasher experience and beyond! About the Role We are hiring two team members to join our New Verticals Strategy & Operations team to focus on our highest priority initiatives at any given time. This means - you might work on growth for a few months then pivot to a supply chain role or spend some time working on logistics challenges. The sky’s the limit in this role - you will gain exposure to company wide initiatives and high priority sprints, across multiple verticals while making a big and quick impact. You’ll gain a breadth of experiences across Grocery, Convenience, Alcohol, Retail and DashMart. You will move daily metrics, run a/b tests, launch new initiatives and so much more while working cross-functionally with product, engineering, finance and other folks on strategy & operations. You’ll be an individual contributor. We operate in a hybrid and spend a few days a month in person together! You must currently be based in New York or San Francisco. This role does not offer relocation and is not open to fully remote employees. We will be conducting batch interviews so please submit your application by Friday 8/7 as we are aiming to fill this role by early September with a start date no later than 9/28 . You’re excited about this opportunity because you will… Operate . Stand up 0→1 pilots, build dashboards, manage week-over-week KPIs and turn wins into scalable processes. Launch. You may launch net-new merchants, experiment new initiatives and run in market tests.&nb

About the Team DoorDash’s Commerce Platform empowers merchants with the tools they need to grow and operate their businesses. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for retailers across multiple SLAs. The Commerce Platform Logistics team is a sustainable growth team within Commerce Platform. We own Final Mile cost and efficiency, ensuring that DoorDash Commerce Platform is the most cost effective, reliable way for merchants to reach as many customers as possible through their first-party channels. This means expanding product offerings and improving network efficiency to simultaneously reduce fulfillment costs and unblock growth for merchants while providing Dashers with valuable earnings opportunities. About the Role At DoorDash, our goal is to empower local economies. A key part of that mandate is to improve fulfillment efficiency and costs to allow more merchants to scale e-commerce channels. We are looking for a leader with an “and not either/or” mindset who is passionate about driving sustainable growth. As a Senior Associate, Strategy & Operations – Delivery Cost, you will play a key role in analyzing, tracking, and improving fulfillment cost and efficiency, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of network efficiency improvement strategies. Your work will be both strategic and deeply operational. One day, you might be sizing the impact of a change to how we batch orders. The next day, you could be deep diving an escalation from a merchant or dasher and leading an experiment to drive real-world improvements. As the part of this team, you will: Partner with Finance & Strategy to track and analyze fulfillment cost metrics across different lines of business and strategic merchants. Support the development of internal reporting tools to measure and monitor fulfillment cost and efficiency improvement efforts. Partner with Anal

About the Team The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation. About the Role DoorDash is looking for a senior Associate Manager, Strategy & Operations to own and accelerate our global payments growth strategy. In this highly visible role, you will act as the strategic "train conductor" for our payments business, working to hit ambitious annual revenue targets by driving the adoption of transactional features across our merchant base. To be successful, you must possess a deep understanding of the payments industry—specifically how payment gateways, Merchant of Record (MoR) models, and transaction fees operate within B2B SaaS ecosystems. You will be directly goaled on moving the needle on critical metrics: increasing payments attach rates, boosting online GMV per venue, and optimizing our take rates. You will partner closely with Product to build new payment-driving features from scratch, shape our global Pricing & Packaging strategy, and rally Sales, Marketing, and Customer Success to execute holistic Go-To-Market launches. This role requires a highly autonomous, confident leader who thrives in ambiguity, can synthesize complex data into actionable insights, and can influence executive stakeholders without direct authority. The ideal candidate is an autonomous owner who can build consensus, synthesize complex data, and navigate 0-to-1 product launches in a fast-paced B2B SaaS environment. You’re excited about this opportunity because you will… Drive Payments Growth: Own the strategy to incr

About the Team The New Verticals team is building the future of local commerce by expanding DoorDash’s product offerings across Australia and New Zealand. This role sits within Drive, one of DoorDash’s fastest-growing businesses and a key strategic pillar for the company. The Drive team is responsible for the operations, development, and growth of Drive’s product suite which is our white-label solution that enables merchants to offer on-demand delivery directly through their own channels, powered by DoorDash’s logistics network. We’re looking for someone excited to thrive in a dynamic environment and contribute to our global mission of empowering and growing local economies. About the Role As a Senior Associate on the ANZ International New Verticals S&O team, you’ll focus on supporting key functions within our Drive business across our Grocery, Convenience, Alcohol, Health and Retail verticals. In this role, you’ll plan and execute strategic and operational initiatives for our largest Enterprise accounts, working with a wide array of cross-functional teams like partnerships, product, engineering, finance, and analytics. You will report into Associate Manager - Drive Lead, ANZ New Verticals. This is a hybrid role, with three days a week in the office and two days remote. You’re excited about this opportunity because you will… Strategise – From first principles, you’ll design vertical and account strategy for the ANZ New Verticals business—balancing growth with sustainable cost structures. Operate – Own tracking dashboards and manage week-over-week metrics for the various accounts you’ve been assigned to. You'll identify drivers of trends and develop plans to improve results. Analyse – Build models using Google Sheets and SQL to evaluate the economic, operational, and strategic impact of different initiatives—helping shape data-driven decisions that balance business costs with merchant delivery quality. Experiment and Execute – Turn strategy into actio

About the Team The New Verticals team is building the future of local commerce by expanding DoorDash’s product offerings across Australia and New Zealand. This role sits within Drive, one of DoorDash’s fastest-growing businesses and a key strategic pillar for the company. The Drive team is responsible for the operations, development, and growth of Drive’s product suite which is our white-label solution that enables merchants to offer on-demand delivery directly through their own channels, powered by DoorDash’s logistics network. We’re looking for someone excited to thrive in a dynamic environment and contribute to our global mission of empowering and growing local economies. About the Role As a Senior Associate on the ANZ International New Verticals S&O team, you’ll focus on supporting key functions within our Drive business across our Grocery, Convenience, Alcohol, Health and Retail verticals. In this role, you’ll plan and execute strategic and operational initiatives for our largest Enterprise accounts, working with a wide array of cross-functional teams like partnerships, product, engineering, finance, and analytics. You will report into Associate Manager - Drive Lead, ANZ New Verticals. This is a hybrid role, with three days a week in the office and two days remote. You’re excited about this opportunity because you will… Strategise – From first principles, you’ll design vertical and account strategy for the ANZ New Verticals business—balancing growth with sustainable cost structures. Operate – Own tracking dashboards and manage week-over-week metrics for the various accounts you’ve been assigned to. You'll identify drivers of trends and develop plans to improve results. Analyse – Build models using Google Sheets and SQL to evaluate the economic, operational, and strategic impact of different initiatives—helping shape data-driven decisions that balance business costs with merchant delivery quality. Experiment and Execute – Turn strategy into actio

About the Team The Dasher Tasks team is expanding what it means to earn on DoorDash. We let Dashers do work far beyond delivery, from photographing a merchant's menu to assisting autonomous vehicles, to collecting data. Adding these Tasks gives dashers greater opportunities to earn and smoothes a Dashers earnings throughout the day. The work compounds across all three sides of our marketplace: new off-peak earning for millions of Dashers, real-world capacity and insight for businesses, and everyday convenience for customers. We are on our way to building the next billion dollar business at DD, with more than 2 million tasks completed since 2025 and partners across retail, insurance, hospitality, and technology. About the Role As an Associate you'll own a slice of Dasher Tasks end to end; sizing the opportunity, designing the operation, launching pilots, and scaling what works. Your focus will flex to wherever the business needs it most: new task types, commercial pilots or international market expansion opportunities, First 30 days: learn the business, our metrics, and tooling, and shadow live operations. By 60 days: own a workstream or pilot and ship your first improvements. By 90 days: independently run a pilot or market and move a core metric. Expect ambiguity, shifting priorities, and few established playbooks. With these complications come outsized ownership, direct exposure to senior leaders, and the chance to shape a multi-billion-dollar new business from the ground up. It's a rare moment to get in early. You’ll report direction to the Manager on the Dasher Tasks with the Dasher and Logistics Organization You’re excited about this opportunity because you will… Own end-to-end workstreams across Dasher Tasks, from the first hypothesis and analysis all the way through launching and scaling the operation. Turn messy, real-world data into decisions: pull your own data in SQL, model in Excel/Sheets, define the KPIs that matter, and lean on AI tools to m

About the Team This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. About the Role Join one of DoorDash’s fastest-growing teams and help define what great looks like for Convenience. From the strategy behind how orders get fulfilled to the product features that make it happen, you’ll sit at the intersection of Strategy, Operations, and Product, working directly with Engineering and Product teams to shape what gets built and own the outcomes end-to-end. Key Responsibilities Partner with Product and Engineering to define requirements, prioritize features, and ship solutions that improve the end-to-end customer experience across DoorDash’s Convenience network. Lead cross-functional initiatives that close the gap between platform inventory and real-world in-store availability, to ensure customers always get exactly what they ordered. Set the strategic roadmap for convenience quality — defining the metrics that matter, building toward a long-term vision, and partnering across the New Verticals Org to get there. This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction, putting together product visions, and synthesizing complex analyses — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. This is an individual contributor position and you will report into a Senior Manager on the team. We operate in a hybrid model and spend a few days a month in per

About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant delivery. Our Fulfilment and Logistics team has three major mandates to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product toolings and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses. About the Role We are hiring two Associate Managers within our New Verticals Fulfillment Strategy & Operations team. Strategy & Operations combines strategic thinking, strong analytical problem solving, and operational execution to identify opportunities, develop solutions, and drive measurable business impact for our New Verticals businesses while working cross-functionally across Product, Engineering, Data Science, Machine Learning, and Operations to bring these solutions to life. In these roles, you will drive the strategy and execution needed to build a reliable, scalable Dasher supply and tools for all New Verticals offerings. You may work on attracting more Dashers into shopping, building the tools & technology they use in-store, and ensuring the right supply is available in the right place at the right time. You’ll own initiatives that improve the end-to-end Dasher in-store experience and supply strategies that help make shopping more efficient, intuitive, and rewarding. You might even have the opportunity to work on merchant enablement and CPG partnerships with the tools we build! You will report into a Senior Manager on our New Verticals Strategy & Operations team and be an individual contributor position. We operate in a hybrid model and spend a few days a month in person together. We have two positions so throughout the interview process, we will co

About the Team AI Research Lab is one of DoorDash’s frontier innovation hubs, focused on building the foundation for an AI-native future across our three core audiences: consumers, merchants, and dashers. As AI capabilities accelerate, the AI Research Lab operates at the center of technical exploration and real-world execution — connecting frontier model research, internal platform investments, operator teams, and strategic external partners. Our mission is to translate cutting-edge AI research into scalable, production-ready systems that drive measurable business impact. We combine deep technical rigor with strong operational execution to ensure that breakthrough capabilities become durable competitive advantages for DoorDash. About the Role As an Associate Manager, Strategy & Operations on our AI Research Lab, you will play a central role in converting frontier AI advancements into shipped products and scalable infrastructure. You will operate across research, product, and operations to move from early discovery and experimentation to deployment and impact. This role sits at the intersection of customer insight, technical innovation, and business execution. You will help define and scale the Lab’s most important bets while building the foundations that enable AI applications to compound over time. You’re Excited About This Opportunity Because You Will … Reimagining core experiences through AI, such as the merchant journey, by partnering directly with in-field merchants, sales, support, product, and engineering teams. You will help unify major initiatives into a coherent, AI-native interaction model. Own revenue-driving AI initiatives, operating as the accountable business owner for high-priority AI bets and ensuring clear linkage between technical progress and financial outcomes. Lead business planning cycles, developing go-to-market strategies for AI-powered products and capabilities, overseeing execution through structured project plans, resource allocation,

About the Team DoorDash is looking for you to join our team as a Senior Associate, Regional Operations - Parcel on the Drive team. DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. We operate at the intersection of strategy, execution, and quality — obsessing over performance, efficiency, and scalable processes as we expand our footprint. This team partners cross-functionally with Product, Engineering, Business Development, and external partners to launch new capabilities, improve performance, and standardize best-in-class operational practices across our logistics network. We are looking for someone to drive quality improvements, unblock complex logistical challenges, and build scalable, standardized systems to ensure on time delivery. Our regional operations team focuses on delivery quality, loss prevention, operational efficiency, and merchant experience. About the Role You will play an integral role in managing day-to-day operations and site performance in a specific region within the U.S. You will work with both internal and external stakeholders to build and implement key operating procedures to drive compliance and improve quality. This role reports directly to the Regional Operations Manager. We expect this role to be up to 25% travel. You’re excited about this opportunity because you will… Analyze performance and unlock opportunity — Identify high-impact operational challenges, uncover root causes through quantitative and qualitative insights, and implement scalable solutions that improve service quality, efficiency, and reliability of the network Scale processes and operations — Partner cross-functionally with Product, Engineering, Analytics, and Business Development to standardize operating procedures and build systems that support sustainable growth Drive success metrics — Support 3P performance across 15–20 locations—partnering with site leadership to kee

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing Managing the onboarding process for new merchants joining the platform Supporting merchants during their first days of operation to ensure a smooth launch experience Providing guidance on menu setup, operational readiness, and platform best practices Advising merchants on ways to improve quality, customer experience, and order volume Monitoring merchant performance and supporting them in achieving operational and business goals Supporting the launch of new areas and contributing to market expansion projects Acting as the main point of contact for onboarding-related questions and operational support Collaborating cross-functionally with Commercial, Merchant Services, Operations, and Support teams Identifying opportunities to improve onboarding processes and merchant experience Ensuring merchants are fully equipped to succeed and grow on the platform Our humble expectations Experience in customer service or another people-facing business role Recent graduates with strong communication skills and a proactive mindset are welcome to apply Communication and training skills Tech-savvy and comfortable learning new tools and systems Solution-oriented mindset with good problem-solving skills Coordinating and multitasking abilities Comfortable work

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we strive to provide the best possible experience for both our customers and merchant partners. We are looking for a Merchant Onboarding Associate to support the successful launch and growth of new merchants on the platform. In this role, you will be responsible for guiding merchants through their onboarding journey, ensuring operational readiness, and supporting them during their first days of live operations. You will work closely with merchants to help improve quality, increase order performance, and ensure they are set up for long-term success on the platform. What you’ll be doing Managing the onboarding process for new merchants joining the platform Supporting merchants during their first days of operation to ensure a smooth launch experience Guiding menu setup, operational readiness, and platform best practices Advising merchants on ways to improve quality, customer experience, and order volume Monitoring merchant performance and supporting them in achieving operational and business goals Supporting the launch of new areas and contributing to market expansion projects Acting as the main point of contact for onboarding-related questions and operational support Collaborating cross-functionally with Commercial, Merchant Services, Operations, and

About the Team DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To further this mission, we’re looking for a marketer who will sit at the intersection of growth, brand, product, and operations, to develop integrated marketing strategies for our merchant business at DoorDash. The integrated marketing team is a group of marketing generalists responsible for translating business goals into marketing strategies and serving as the general manager across the organization to bring those strategies to market. About the Role The B2B Performance Marketing team is looking for a strategic, entrepreneurial, and data-driven marketer to grow DoorDash's Marketplace. This role will support DoorDash's growing Software-as-a-Service (SaaS) business, with a primary focus on SevenRooms and additional support for DoorDash Commerce Platform. Reporting to the Senior Manager, B2B SMB Marketplace & SaaS Performance Marketing, you'll develop and execute global paid media strategies designed to drive merchant acquisition, product adoption, and revenue growth. You'll build integrated media plans, manage account-based marketing (ABM) initiatives, lead experimentation across channels, and identify opportunities to drive incremental pipeline through data-driven optimization. We're looking for someone with a proven track record of thriving in a fast-paced environment with a "roll up your sleeves" attitude, strong bias for action, and an ownership mindset. The ideal candidate is equally comfortable thinking strategically about long-term growth opportunities while diving into campaign performance, analytics, experimentation, audience strategy, and measurement to uncover actionable insights. They are highly organized, collaborative, and passionate about using paid media